Great Gym pity about how it is run
I had a generally positive experience with this gym in terms of facilities, equipment, and overall atmosphere. The staff were friendly, and the environment made it easy to stay motivated and consistent with my workouts. I opted to get one on one personal training.
My personal trainer was Hannah Drury-Ellis who was excellent.
However, I was disappointed with how a payment issue was handled. I missed a few sessions due to an injury to my knee I received at one of the gym sessions which ultimately required surgery to fix. I was assured that I would be refunded or credited for those sessions. Unfortunately, despite these promises, I never received the refund or any follow-up communication to resolve the issue.
While the gym itself is good, this lack of accountability has left a negative impression. I hope they improve their customer service and follow through on commitments in the future.