Suma Wholefoods Opiniões 

169
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Sorry guys. Really wanted to support you but Spicy Corizo Style stew, watery, tasteless beans and some odd spongy protein with harsh spices. Have you tried eating it yourself?

A empresa respondeu

Classificada 5 em 5 estrelas

Brilliant organisation. As a brand, as a wholesaler, as an employer. Led by values, thoughtful about what they do. I love their products - when I buy Suma stuff i know I’m supporting an equal pay, wor... Ver mais

Classificada 1 em 5 estrelas

This company keeps causing chaos by sending massively over sized vehicles to deliver in rural areas. We live in West Wales and the roads are not HGV friendly. Yet Suma, the so called 'ethical' company... Ver mais

Classificada 5 em 5 estrelas

I have been buying Suma products for most of my life. I tend to buy their packets of dried beans, grains, fruit, nuts, seed and veg. I most recently bought 1kg of quinoa which was great quality, no... Ver mais

Informações sobre a empresa

  1. Mercearia grossista
  2. Fornecedor de Alimentos e Bebidas
  3. Fornecedor de produtos alimentares
  4. Loja de alimentos biológicos

Escrito pela empresa

A co-operative of ordinary people built on integrity and equality, we’re a worker co-op, a business owned and run by the nearly 200 people who work here. We deliver over 7000 vegetarian, natural, responsibly sourced products to business and communities across the UK and Internationally. We’re committed to selling only the most delicious and sustainable products.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

169 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 55% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(169)

24 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Sorry guys

Sorry guys. Really wanted to support you but Spicy Corizo Style stew, watery, tasteless beans and some odd spongy protein with harsh spices. Have you tried eating it yourself?

6 de julho de 2026
Opinião espontânea
logótipo da Suma Wholefoods

Resposta da Suma Wholefoods

Hi Lizzie. We're really sorry to hear you were disappointed. We've passed your feedback on to both our product development and quality control teams.

Classificada 5 em 5 estrelas

I have been a customer for over 10…

I have been a customer for over 10 years, organising a regular order with colleagues from work. SUMA offers a great range of goods, many organic and fair trade, good value, friendly customer service and reliable delivery.

20 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The ethical sourcing of products.

The ethical sourcing of products with an excellent range of organic and gluten free items.
Staff are always helpful as are the delivery drivers who are friendly and hard working.

24 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This is a real Co-operative

This is a real co-operative and for that reason I feel the need to support this company. There is a huge range of organic products, far bigger than the shops. Although you need to order good in bulk, you can often order a half amount. They give free delivery on orders over a certain amount. If they miss something off the order (which has only happened twice in 5 years, they refund you immediately no questions asked (or they minus it from the bill before you pay, which is more common). They give free delivery on big orders. They match supermarket prices and are occasionally cheaper and occasionally more expensive. I value this company a great deal

13 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Suma are a fantastic company to do…

Suma are a fantastic company to do business with. They are efficient, on time, friendly and flexible. We have used them for over 15 years and will continue to do so for our newly renovated farm shop!

1 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

So gross!

The tinned mac'n cheese is actually inedible! I can't believe I bought 4 tins. There's hardly any pasta and the sauce is slimy and sour. Tried their meatballs too and it tastes rank! I thought it might be dog food by accident somehow!

20 de fevereiro de 2026
Opinião espontânea
logótipo da Suma Wholefoods

Resposta da Suma Wholefoods

We’re so sorry to hear you didn’t enjoy these products, and how disappointing this was for you. We take our customers feedback seriously, and we are actually working hard on a replacement for the Mac N Cheese after listening to feedback.

We'd like to make this right for you, please contact us directly and we’ll arrange a refund or replacement, and look into the batches you received. Please can you email brandideas@suma.coop for my attention.

Thank you for taking the time to share honest feedback. It genuinely helps us improve and make things right.

Becs, Suma Member

Classificada 1 em 5 estrelas

Do not buy... its grim

The food is seriously not nice. I bought the saag aloo and then the meatballs in bolognaise sauce. Both tasted extremely cheap and sickly. The meatballs are in this inedible tomato cream soup... the Saag aloo was also gross.

Edit: Actually gutted that the food is so poor as the company seems to be uniquely ethical compared to other companies...

26 de janeiro de 2026
Opinião espontânea
logótipo da Suma Wholefoods

Resposta da Suma Wholefoods

Hi Archie,

We’re so sorry to hear you didn’t enjoy these products, and how disappointing this was for you. We take our customers feedback seriously, and we're especially gutted to hear you chose us for our ethics. The last thing we want is for our products to undermine that trust. We'd like to make this right for you, please contact us directly and we’ll arrange a refund or replacement, and look into the batches you received. Please can you email brandideas@suma.coop for my attention.

Thank you for taking the time to share honest feedback. It genuinely helps us improve and make things right.

Becs, Suma Member

Classificada 1 em 5 estrelas

The one star is for lack of care…

The 1 star is for lack of care following a quality issue with the clear and simple scent free shampoo. I have been using this product for 20 years. So when I could smell perfume scent in the product, I thought that SUMA would take it seriously. I was wrong. They ignored 3 weeks of emails and when I finally spoke to someone in quality control, I was told that they had other priorities which is why they hadn't responded. KB promised a refund and referenced the call and email - T/DEC/0611 - but a week later - absolutely nothing! I no longer trust this product. I no longer trust your company. Your lack of response shows that you don't care about your customers. therefore you have lost my custom and received a 1 star review.

26 de novembro de 2025
Opinião espontânea

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