sunriseairways.net Opiniões 

1 star because 0 isn't an option.

This experience was not mine personally, but my mother's. She was traveling to Haiti, and what happened to her was extremely disappointing.

Her flight was delayed over three hours, and during that extended wait, passengers were left without food, water, or basic refreshments.

We contacted Sunrise Airways afterward to request compensation. What is particularly frustrating is that Sunrise Airways itself acknowledged that the situation was unacceptable.
In their response, they apologized and stated that enduring a two- or three-hour delay without being provided a food or water voucher was “entirely unacceptable.” They also acknowledged that passengers should not be left without basic refreshments during an extended delay.

Yet despite acknowledging this failure, Sunrise Airways refused to provide any financial compensation, citing company guidelines.

This is where the apology falls short. If you acknowledge that passengers were treated in an unacceptable manner, there should be some accountability—not simply an apology followed by a reference to company policy.

What makes this even more concerning is the reality of traveling to Haiti. For Haitians living abroad who need to travel home to see their families, there are very limited airline options. This creates a situation where passengers can feel that they have little choice but to continue using Sunrise Airways, regardless of their experience.

Limited options should never give an airline a reason to lower its standards.

Delays happen. We understand that. What matters is how you treat passengers when things go wrong. Providing someone who has been waiting for hours with basic water and refreshments should not be considered exceptional customer service—it should be basic human consideration.

Sunrise Airways told us that this feedback had been escalated to management and that its ground-handling procedures would be reviewed.

I sincerely hope they actually follow through.

My mother deserved better, and so do the many Haitians who rely on this airline to get home.

I would like to personally thank Ashley at Sunrise Airways for the way she handled a very stressful situation at the airport. She immediately stepped in, made sure order was maintained, and delegated each person accordingly so that the situation could be handled properly.

I will admit that I was extremely frustrated and was yelling, but Ashley remained professional, calm, patient, and understanding throughout the entire situation. Instead of matching my frustration, she was able to de-escalate the situation, listen to my concerns, and resolve the issue right then and there.

That type of customer service makes a difference. Ashley turned what could have been a very negative experience into one that restored my confidence in Sunrise Airways. Because of the way she handled the situation, Sunrise Airways has earned my business.

Thank you, Ashley, for your professionalism, patience, and excellent customer service. Employees like you are truly an asset to the company.

Very disappointing experience with Sunrise Airways. The tickets are expensive, yet the quality of service does not match the price at all. The plane was dirty and poorly maintained, and they did not even have enough drinking water for all the passengers during the flight. For the amount customers are paying, basic things like a clean aircraft and enough water for everyone should be guaranteed. This was an uncomfortable and unacceptable experience, and Sunrise Airways seriously needs to improve its standards.
They should shutdown sunrise.

-10/10. Sunrise Airways is genuinely the WORST airline I have ever dealt with and I will NEVER use them again. We were told to arrive at the airport at 7 AM for a morning flight around 9 AM, only to get there, wait in line, and be told the flight was moved to 1 PM. It is now almost 2 PM and we still have NO flight, NO proper update, NO explanation, and absolutely NO customer service. We are literally the only ones sitting in the waiting room wondering where the flight even is. People have jobs, responsibilities, and lives. I have WORK tomorrow and specifically bought an early ticket so I could get home at a reasonable time, yet my entire day has been wasted because this airline apparently has zero respect for its passengers’ time. The tickets are also extremely expensive for absolutely no reason considering the terrible service you receive. Delays happen, but leaving paying customers sitting around for HOURS without proper communication is unacceptable and disrespectful. Sunrise Airways, never again. If you have another airline option, USE IT. Save yourself the frustration, wasted time, and money.

Paid for My Ticket but Left Stranded With No Support

I had a very disappointing experience with Sunrise Airways. I booked my flight directly through them and my ticket was fully paid. On the day of my flight, I was unexpectedly transferred to Bahamasair without any explanation. When I arrived, Bahamasair informed me that my ticket had not been paid for, even though the payment had already been processed, and I was placed on standby and told I would have to pay again.

As a result, I had to purchase a last-minute ticket with another airline. Since then, I have been unable to reach Sunrise Airways, and I still have not received a refund. This was a major inconvenience and an extremely unprofessional experience.

Worst airline ever! My flight was at 11:00 am got to the airport at 10:24 am the gate was open but they said it was closed and sold my tickets! They wouldn’t let me check in saying it’s too late whole time the airplane was delayed and left at 12 lost my flight, my money and Sunrise doesn’t want to give me a refund! DO NOT TRAVEL!!!!!!

I wish there was an option to give less than 1 star. This airline is one that makes you consider if the difference between traveling by boat or swimming is an easier option compared to dealing with them. This by far has been my most frustrating experience in my life trying to get in touch with customer service. Within 5 minutes the call drops forcing the customer to have to re-initiate contact and begin the process all over again, it’s practically impossible. This airline does NOT care about their customers and I wouldn’t put my WORST enemy to fly on it. I am going to start a petition to have war criminals and other heinous criminals to have their sentence consist of calling Sunrise Airways on a daily basis. Perhaps this will a sufficient punishment.

when i bought a one way ticket for friend mrs accil from port au prince to cap haitian on 4-16-2026 on line and their system charged my card 2 times for one passenger after repeated calls they discovered the problem and sent me an e-mail saying they have processed my refund on 4-19-2026 and it will take 1-20 days before it hits my account and gave refund # RE#378438 on flight PNR:12UMDZ.AU AND TICKET NUMBER 6602420369727 i still have not received my refund and i sent repeated e-mail and people calling sunrise only to be told to contact my bank!!! i also wrote the ceo philippe banyard @sunrise to his e-mail and forwarded a copy of their letter to me saying my refund is being processed and today is 6-24-2026 i hope they can settle this very soon and apply money back to my card thank you Brett Tittle

Worst airlines ever, they do not care about their passengers. My flight was at 2 pm, it is almost 7 pm they never said anything. The passengers was asking questions, they're threatning everyone with police.

First of all changed our departure time and emailed np. We check in with very rude desk agent in st maarten. Only to sit for an hour and a half in the airport then two more hours on the plane before we could finally leave. With NO ONE communicating with us. We should have been home at 2 pm and never got home till 5. No apologies, no repatriation. Nothing. Will never book again.

Extremely Poor Customer Service and Flight Delay Handling

My boyfriend is now going to miss his connecting flight due to delays that began yesterday. I completely understand that delays happen — that part is unavoidable. However, the way your company has handled this situation is unacceptable.

When I contacted customer service today around 3:50 PM, I spoke with a representative named Hugo who stated, “there’s nothing I can do at all.” When I requested to speak with a manager, I was told I could only send an email and could not speak directly to anyone in a supervisory position.

Because of this delay, my boyfriend will miss court tomorrow, which is an extremely serious obligation. Customer service advised us to speak with agents at the airport desk, but we called specifically because no one was present at the desk. Staff members have disappeared, passengers are upset, and no one is providing clear updates or confirmed departure times.

This level of customer service is incredibly disappointing. While delays may be unavoidable, failing to communicate, assist passengers, or offer reasonable accommodations during disruptions reflects very poorly on your company.

To make matters worse, the flight continues to be delayed with NO FOOD available at the airport, leaving passengers waiting for hours without basic accommodations while already dealing with significant travel disruptions.

Based on this experience, I would strongly discourage others from booking with Sunrise Airways in the future. I sincerely hope your company reviews how situations like this are handled and provides better support and accountability to passengers.

I expect a response regarding how this situation will be addressed.

Oh and Hugo made sure to mention if you cancel theres no refund, even though the delay was something that started the day before! So interesting. They make sure to keep money, but dont make sure to accommodate when they are the reason now he will pay for for his car to be kept longer at the garage, will miss his CONNECTION FLIGHT, and has no food.

They deserve zero stars. Sunrise cancelled my flight, and reissued the ticket at a time that did not work for me.

I immediately asked for a refund instead which I am yet to receive (as was one of my options in their initial email) Their staff filled out the refund form with awful grammar. I'm STILL WAITING on a response.

I email almost daily, twice.

I am a business traveler who depends on reliable transportation and now still waiting on a response.

Sunrise customer service is non responsive in emergencies. If they cancel flights, they should realise that it means we have to pay for hotels for the days we can not travel.

Very inconsiderate. At least respond promptly with solutions.

Booked a flight during the FAA Caribbean airspace shutdown - and chose the option to "make the flight fully refundable" - however this is a scam is is only refundable in it meets certain "criteria." Stay away from this airline - disingenuous terms

REPLY TO AIRLINE REPLY: How is the shutdown of airspace by FAA and ppl trying to get out to area back to US in a reasonable time not an "unforseen event" yet I was still denied by this scam "product offering"

I honestly wish I could give them 0 stars. DO NOT BOOK THIS AIRLINE unless you love being disrespected and used. I booked and paid for a flight on the 20th they deducted the money from my account. No confirmation email was sent nothing. I called poor customer service I emailed and reached out via Facebook same thing. They keep giving me a run around so I requested a refund on Monday the 22. Since then they have yet to issue a refund or email stating a refund will be issued. Mind you I still haven’t received confirmation of the flight just cancellation and the flight was for February.

They say they’ll issue a refund and then rebook the flight without your knowledge. Once the flight is rebooked they use this as a means to not refund and if you try to dispute it with your bank they try to say you rebooked. Please ensure you have proof of communication stating that you would not like the flight rebooked when asking for a refund.

Jean and the Spanish girl from Antigua are of no assistance when it comes to customer care. I asked to speak to a manager or have one reach out and was told that they don’t do that’s they can’t call back customers due to their queue (I know ridiculous and makes no sense). Their flights are ALWAYS late. I’d rather pay more and travel with a French or Dutch airline that this Haitian one or the others from the eastern Caribbean except Caribbean airlines who are okay.

Again don’t book with this airline you will regret it.

Suite à un appel téléphonique effectué le 16 décembre afin de modifier un billet d’avion, la modification semble avoir été prise en compte, mais aucune confirmation claire n’est disponible concernant mes options bagages (1 bagage supplémentaire de 23 kg par vol, déjà payé).
Depuis cet appel :
le lien « Go to PNR page » ne fonctionne plus,
il m’est impossible d’accéder à ma réservation,
malgré plusieurs appels, le problème n’a jamais été résolu,
et j’ai été raccroché au nez à plusieurs reprises, ce qui est totalement inacceptable.
Pourtant, le paiement par carte bancaire a bien été effectué sur le site internet. On me demande un paiement de 25dollars pour la modification que je ne peux pas régler vu qu'aucun lien ne fonctionne j'ai une page jaune ou blanche sans résultat.
Aujourd’hui, je n’ai aucune visibilité sur :
la prise en compte réelle de mes billets,
ni sur la conservation de mes options bagages pourtant réglées.
J’attends une confirmation écrite rapide de ma réservation avec l’ensemble des options payées, ainsi qu’un accès fonctionnel à mon PNR PAGE SVP. Il s'agit du voyage de ma mère âgée il est indispensable pour moi que tout soit régularisée au plu vite.

If I could leave a 0 star I would it wasn’t a 100 percent on sunrise they sent Anguilla air to do a flight cause they had a charter and boi was that a piece of f***the plane was hot first of all then I had a connecting flight and my baggage was left in Dominica never again

Worst airline ever! Most unprofessional and unreliable...I'd genuinely prefer speaking to a bot than their agents. I'll never use them again

Still do not know why I can’t give 0 stars. Ran by foolish and smug team. Dismissive and can’t even provide basic information when flights are delayed, like expected up time, time by which we will cancel, and how you will be compensated.

Sunrise Airways : une compagnie inhumaine qui méprise ses clients

Je ressens le besoin de partager une expérience profondément décevante avec Sunrise Airways, la seule compagnie qui opère directement entre Miami et Cap-Haïtien, et qui semble malheureusement tirer parti de cette position monopolistique

En réservant un billet pour mes parents âgés, j’ai commis une erreur technique en sélectionnant, par inadvertance, un équipement de golf (facturé 200 $) au lieu du service de fauteuil roulant, pourtant gratuit et indispensable dans leur cas. Dès que j’ai constaté cette erreur, j’ai immédiatement contacté le service clientèle pour demander l’annulation et le remboursement du service qui ne sera pas utilisé.

Leur réponse ? Un refus catégorique, sans la moindre empathie ni effort de compréhension.

Ce refus est d’autant plus choquant que la situation est évidemment absurde : mes deux parents ont des difficultés à marcher et nécessitent une assistance spéciale pour leur mobilité. Pense-t-on réellement qu’un couple de personnes âgées voyage avec un sac de golf ? Il est clair qu’il s’agit d’une erreur humaine honnête, que toute compagnie responsable et soucieuse de ses passagers aurait corrigée sans hésitation.

Refuser de rembourser un service qui ne sera pas utilisé, et qui a été demandé par erreur, alors que le service réellement nécessaire est gratuit, relève d’une approche strictement mercantile, déconnectée de la réalité humaine.

Face à une situation aussi évidente, toute compagnie sérieuse aurait au minimum fait preuve de bon sens, de compréhension et d’humanité. Mais Sunrise Airways a démontré qu’elle priorise le profit immédiat au détriment de la satisfaction, de la loyauté et de la fidélité de ses clients.

Cette rigidité inhumaine et cette politique insensible révèlent une entreprise qui ne respecte ni ses passagers ni les standards élémentaires du service à la clientèle. Je dénonce publiquement cette attitude insensible, et j’invite d’autres voyageurs à faire preuve de prudence. Le service client de Sunrise Airways semble fonctionner uniquement selon une logique rigide, bureaucratique, et déshumanisante.

Consistently late and take no responsibility for damaged baggage. Fly one of many other airlines in the Caribbean.