Ich finde das Service von Swapfiets großartig. Beim Abholen des Rades im Frühjahr wurde alles genau eingestellt und erklärt und jetzt im Herbst hat die Rückgabe ebenfalls ganz unkompliziert funktionie... Ver mais
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Leia as opiniões dos outros
Sehr freundlicher Mitarbeiter bei der Übergabe, schöne Bikes. Kleine Hiccups wie zb dass der mitbestellte Korb dann mit dem Rad doch nicht kompatibel war, da es vorne einen fix montierten Strahler h... Ver mais
A empresa respondeu
Ich bin mit dem Service und der Zuverlässigkeit von Swapfiets Österreich sehr zufrieden. Hier sind ein paar Gründe dafür: -Schnelle Termin Vereinbarungen. -Swapfiets-Reparaturservice ist inklus... Ver mais
A empresa respondeu
Die Reservierung per App ging super einfach, die Abholung dauerte genau 5 Minuten, ich habe noch die Diebstahlsversicherung dazugebucht um ca. 3€ im Monat, was meiner Meinung nach in Städten... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Das Fahrrad-Mitgliedschaft | Kostenlose Reparaturen – wann du willst, wo du willst | Wir machen Städte lebenswerter
Informações de contacto
4,6
Excelente
153 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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That was great
28 de dezembro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Reza, thanks for leaving us such a nice review. Makes us happy to read!!!
Schlicte firma
23 de dezembro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Abdullah, es tut uns leid zu hören, dass du nicht zufrieden bist! Ich würde gerne mit dir nach einer Lösung suchen und habe dir eine direkte Nachricht gesendet. Liebe Grüße Steffen
The guide was very nice
The guide was very nice, he explained everything I needed.
15 de dezembro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi David. That sounds great. We are glad to hear that you were happy with our service and team at the store.
Best regards,
Nina
No good work cicle
30 de novembro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Ravi,
I'm sorry to hear your bike isn't working properly. Let's make an appointment so we can make sure you get a new bike! You can plan your own appointment via our app, or contact our customer service at info@swapfiets.at
Looking forward to hearing from you!
Kind regards,
Lotte
Very friendly and helpful
Very friendly, personal approach from the staff - very helpful. ;-)
Highly recommend.
4 de dezembro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Sven,
So glad to hear that you were so happy with our service. Thanks for sharing this review with us.
Best,
Nina
Great onboarding and good value for money
The onboarding process was super smooth and easy, the rental price is excellent and the staff at the store were very kind.
The only thing I didn't like: the bike is too heavy which made it very difficult to get in the train with it.
31 de outubro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Sandra. That is great to hear. Thanks for this positive feedback. And we hope everything else is to your liking except the weight!
Best,
Nina
The boy attended me very well and…
The boy attended me very well and quickly, nothing to say, he gave me good attention.
20 de outubro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hey Federico, we're super glad to hear it, thank you for your feedback! :)
Sehr Gut!
Ich bin sehr zufrieden mit dem erhaltenen Service.
Das Personal ist sehr professionell und aufmerksam.
Ich musste etwas warten, aber es hat sich auf jeden Fall gelohnt.
Danke schön.
11 de outubro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Vielen lieben Dank für das super Feedback und die tolle Bewertung. Wir freuen uns sehr.
Liebe Grüße,
Nina
It’s not working totally zero, I paid 150€ but it worth zero
It’s not working totally zero
1 de outubro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Mustafa,
I am really sorry to hear your experience with us was so poor. I would like to discuss this case with you personally, so I kindly ask you to write us an email to info@swapfiets.de so we can find a solution together!
Best regards
Alessandra from Team Swapfiets
It was great experience...I will…
It was great experience...I will appreciate staff..he is very helpful ...but the problem is he is working alone there ...he doing help to customer and bicycle repair ..I think this is too much burden only one staff..last I would say it was great experience...
3 de setembro de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi there. Thanks a lot for your very nice and positive feedback. We appreciate it. We will also take your comment about the staffing situation into consideration.
Many thanks,
Nina
Die Registrierung und Lieferung war…
Die Registrierung und Lieferung war schnell und bequem
18 de agosto de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hallo, vielen Dank für dein positives Feedback. Wir freuen uns sehr, dass alles so unkompliziert und schnell verlaufen ist. LG, Nina
I recommend Swapfiets to everyone!!!
I recommend Swapfiets to everyone that needs a bike for a specific, not-so-long period of time. Once, I had a small accident and my bike needed repairing, it was totally free. When at the end, I terminated the contract and returned the bike back, there where some scratches and small damages, because I was parking it somewhere outside and it was during all the summer under the hot sun, but I was not asked of paying for them.
6 de agosto de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Dom, Thank you for taking the time to share your positive experience with Swapfiets. We are glad to hear you enjoyed our service and maybe we can welcome you again as a member in the future. Best regards, Nina
Erasmus Sollution
It was fantastic. If the bike had an issue i just swung it into a swapfiets shop and they immediately replaced it. I usually ride street bikes, but this cruiser style bike was shocking zippy.
I was on an erasmus semester. I didnt want to buy a bike or do one of those subscriptions where you have to plug the bike back into a dock every 30 minutes. This was a perfectly cheap and safe option.
29 de julho de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hi Eric, So great to hear that you had such a positive experience with us. Thanks for sharing it. Best regards, Nina
Mario was great
Mario was great. He showed me everything I needed to know about the bike and was very courteous.
19 de julho de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hey Alexis, thank you for your review; we're glad to hear you had such a positive experience with us!
staff was very friendly and helpful
17 de junho de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Thank you for the positive feedback Carmen!
Account change
I wanted to change the account from which I am paying, this was not done.
14 de junho de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hey Christoph,
We're sorry about the experience you had!
If you'd like, you can call us at +49 30 700 14 500 or email us at info@swapfiets.de and we will gladly help you further with your payment method issue, since often it's a very simple solution we can sort out quickly!
Best regards,
Alessandra from Team Swapfiets
Good services!
2 de junho de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Thank you Mădă! :)
Very friendly people
Very friendly people, easy pick up and drop off :)
16 de maio de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hey Laura, thank you for your feedback, we appreciate it! :)
Alessandra from Team Swapfiets
Highly recommend
The staff is super helpful and extremely nice. Speak great English and have the cutest pet!! Also the bike that i got is very aesthetically pleasing and easy to ride.
10 de maio de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hey Yana - thank you so much for your feedback and we're glad to hear you had such a nice experience with us! :)
Alessandra from Team Swapfiets
Great service and help
Great instructions and help from the employee. The shop looks nice and the service is fast. Typically company with some nice Dutch values
3 de maio de 2022
Opinião espontânea
Resposta da Swapfiets Österreich
Hey Sebastiaan - thank you so much for your feedback, we really appreciate it! :)
Alessandra from Team Swapfiets
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