Sweaty Betty Opiniões 

Had to repeatedly contact them about a missing refund, then the website accepted my gift voucher, but tried to charge me additional for Click and Collect, then it wouldn't let me use C&C, so I ended up losing my voucher. Contacted live chat who sent me round in circles. Then website crashed. Am currently out-of-pocket with no item. Won't shop there again.

I’ve been a loyal SB customer since discovering them on a trip to London in 2012, and SB leggings and a top is pretty much my daily uniform since I started working from home in 2019, so it’s safe to say I’m a fan. In that time I’ve had very few problems as the quality is excellent. However, bought a pair of leggings in March and noticed an issue with the stitching. Contacted customer service, spoke to Keill M who sent me a replacement straight out with no fuss. Hassle free, efficient and friendly customer service as ever - thank you so much Keill.

Bonded seams came apart in a few places. I contacted their customer service, which was through chat. I was asked to supply photos and a receipt. Photos I could do but not a receipt. I was told without a receipt there was nothing they could do. Very poor!

Very easy and straight forward

I thought I was an insider ! Every time I logged in it asked for me to become an insider despite me doing g this several times.
I’ve contacted customer service today through chat and still not showing so I’ve signed up again but told this could take 24hrs so I shall reserve my comments until then
However, Gemma K tried to see why it hadn’t signed me up and gave me links and info to repeat the process.

Great customer service - the company don’t offer exchanges but were happy for me to have me return one order, order another and honour my original discount

Recently purchased power leggings in the sale. They fit really well and are good for the price

Order not sent and not received, cannot contact anyone, no phone, no email.

To be fair, honestly the tracking number didn't work for days meaning I had to pay out of my own pocket! Really expected better!

Not very helpful staff member said she would e mail me a receipt never got it this was at Cheshire oaks

I placed an order two months ago, and only some of the items were delivered. To make matters worse, I never received a refund for the missing items OR for the items that I successfully returned.Sweaty Betty’s customer service is non-existent. There is no phone number to call, and their online customer service is completely useless. They take ages to respond, only to ask the exact same automated questions over and over again.Out of frustration, I initiated a chargeback with my bank. Sweaty Betty immediately got in touch and advised me to remove the chargeback so they could process my refund directly. I trusted them and canceled the chargeback, and now I am completely stuck in a loop. They are refusing to issue the refund, they have my money, and they have my returned stock.This is an appalling way to treat customers. Absolutely disgraceful. Avoid this company

Great customer service - when making my order I picked up an old work email address in error - so didn't receive confirmation email to allow me to collect Order. Customer Service team (Amanda P) sorted out my order very efficiently.

Excellent service from Faith thanks.

Evri lost my order and Faith was helpful in replacing the order for me and I have just received my items as she promised. I am not happy a company like Sweaty Betty use Evri but I am very happy with the customer service.

Thank you Faith

Sophie C was an excellent help. Thank you for such a wonderful customer service experience.

Absolutely appalling customer service.

I ordered two gym bags from Squiffy Betty eight days ago, costing around £100 in total. Since then, the tracking has shown exactly the same thing: awaiting carrier pickup.” No movement, no delivery, no meaningful update.

I emailed customer service and received no response. I then tried their chatbot and couldn’t get anyone to join. The following day I tried again and spent 50 minutes waiting on the chat with the "team member" taking about 15 mins between each response.

After all that waiting, instead of actually resolving the issue, I was told they now need another 48 hours to “look into it.”

Even more bizarrely, they are apparently claiming that, according to their records, I collected the order myself. I absolutely did not. Their own tracking still says the parcel is awaiting carrier pickup, so I would love to know how I could possibly have collected an order that, according to the tracking information, hasn’t even been picked up by the carrier.

So at the moment I am £100 out of pocket, with no gym bags and no resolution, despite spending well over an hour across two days simply trying to get somebody to deal with the problem.

I also have screenshots of the chat and tracking information to back all of this up.

For an order to go nowhere for eight days is bad enough. For emails to be ignored, customers to be left waiting nearly an hour on chat, and then to be given completely contradictory information about supposedly collecting an order is unacceptable.

Based on my experience so far, I would seriously think twice before ordering from Sweaty Betty. I certainly won’t be ordering from them again.

Had to wait for about 15 minutes to get an agent for customer service to address an exchange, but when I did, she was quite helpful and prompt in assisting with my queries. However, exchanging a sale item seems to be cumbersome. I will now have to return my item, get back onto SB chat, and then request another “birthday discount code” to repurchase my item. This seems like a lot of moving parts. Other retailers make exchanges quite easy. I love SB and have been a patron for a long time, but this is pretty annoying. I hope my item is still available in a couple of days. To be clear, though, the customer service agent was very nice.

Great customer service by Gemma regarding some issues I had applying my birthday code at checkout. She resolved the issue quickly and waited online to ensure everything went smoothly.

Sweaty Betty have always been really helpful and quick to accept any return for a new size. They are also really good at sorting any discount code issues. Charlotte has always been very efficient and patient. I am a very loyal and happy customer!

Sweaty Betty have some of the best customer service I’ve experienced. I used the online chat to query a delayed delivery and after a brief interaction with AI was directed to Gemma K who went above and beyond to make sure I was happy. I’m very confident to continue ordering online with Sweaty Betty if they can respond to courier issues in such a positive manner.

Excellent customer service, helpful and efficient