I was really impressed with Adam Thompson. From interaction over email through to face2face he was a very professional and capable. We had an issue at handover which we managed to resolve and is ap... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have found the service experience at Knaresborough Audi to be first rate. A service advisor is allocated to each customer this time I had the lovely Emily who was really helpful thorough and profess... Ver mais
A empresa respondeu
Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended t... Ver mais
A empresa respondeu
Gary gave me lots of time to get to know the car and was very patient. He was polite and professional and I have had a very pleasant buying experience. The car is fantastic too!
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Reino Unido
- 01423 869700
4,7
Excelente
555 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everybody was extremely helpful
8 de novembro de 2025
Resposta da Sytner Group - Harrogate Audi
Dear Keith, Thank you very much for your kind words and for taking the time to share your experience with Harrogate Audi. We are delighted to hear that everyone was extremely helpful during your visit. It is always our aim to provide excellent service and ensure our customers feel valued and supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
I was warmly greeted at the door.
I was warmly greeted on the door, made comfortable immediately and informed what was happening.
The Health Check video was professional and helpful.
4 de novembro de 2025
Resposta da Sytner Group - Harrogate Audi
Dear Richard, Thank you very much for your kind words. We are delighted to hear that you felt warmly welcomed and comfortable during your visit. It is wonderful to know that the Health Check video was both professional and helpful for you. We always strive to provide a positive and informative experience for our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, The Harrogate Audi Team
Hannah is an excellent individual
Hannah is an excellent individual, makes sure all goes smoothly.
Recommend to all
28 de outubro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that Hannah provided you with excellent service and ensured everything went smoothly during your experience with us. It is always our aim to offer a seamless and enjoyable visit for all our customers. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Harrogate Audi in the future.
Care and attention given by staff and…
Care and attention given by staff and especially Priya Mistry.
16 de outubro de 2025
Fantastic service from all staff
Fantastic service from all staff! Thanks Audi Harrogate …won’t be using anyone else for my car needs
21 de outubro de 2025
Excellent service
16 de outubro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for taking the time to leave us a 5-star review, Ian1. We are delighted to hear that you received excellent service at Harrogate Audi. Our team takes great pride in providing top-notch customer service and we are thrilled to know that we met your expectations. We strive to ensure that all our customers have a positive experience with us and we are glad to hear that we were able to achieve this with you. Thank you for choosing Harrogate Audi and we hope to see you again in the future.
Great service
Great service, sales staff very helpful right through enquiry to delivery.
7 de outubro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your glowing review, Anonymous. We are delighted to hear that you had a great experience with our sales staff at Harrogate Audi. Our team takes pride in providing excellent service from the initial enquiry to the final delivery. We are committed to ensuring that our customers receive the best possible assistance throughout their journey with us. It is an honour to have earned your trust and we look forward to continuing to provide exceptional service in the future. Thank you for choosing Harrogate Audi.
Great personal welcome
Great personal welcome, 1-2-1 service, very friendly staff who are happy to help.
7 de outubro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Misss Hall. We are delighted to hear that you had a great experience at Harrogate Audi. Our team takes pride in providing a personal and friendly service to all our customers. We are glad that you felt welcomed and well taken care of during your visit. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Harrogate Audi.
The representative attentiveness and he…
The representative attentiveness and he explained the controls of the car very well to me.
29 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your positive review, Peter. We are delighted to hear that our representative provided you with attentive service and took the time to explain the controls of your new car. At Harrogate Audi, we strive to ensure that our customers feel confident and comfortable with their new vehicles. We are pleased that you had a positive experience and we hope to continue providing you with exceptional service in the future. Thank you for choosing Harrogate Audi.
I booked my Audi in for a service
I booked my Audi in for a service. I was given my preferred day with a reminder call the day before which I felt was useful and good service.
On the day, I was greeted in a friendly manner and booked in. I was offered a drink and a comfortable and quiet place to sit which was useful.
My service was completed within the time slot and I was given an update and video detailing the service which was felt was a nice touch.
Overall, a positive experience.
4 de outubro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for taking the time to leave us a review, Jon. We are delighted to hear that you had a positive experience during your recent service at Harrogate Audi. Our team takes great pride in providing excellent customer service, and we are glad that you felt welcomed and comfortable during your visit. We also appreciate your feedback on our reminder call and service update video. We will continue to strive for excellence and look forward to welcoming you back in the future. Thank you for choosing Harrogate Audi.
Excellent customer service.
Excellent customer service.
Kept informed of the progress of my car’s service.
Staff very polite, friendly and professional
7 de outubro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Audrey Lynn. We are delighted to hear that you had an excellent experience with our customer service team at Harrogate Audi. It is our top priority to keep our customers informed about the progress of their car's service, and we are glad to hear that we were able to do so for you. Our staff takes great pride in being polite, friendly, and professional, and we are honoured to have provided you with such a positive experience. Thank you for choosing Harrogate Audi.
Too much attention?
Quality of servicing is excellent. Customer service is good but can be a bit obsequious. Also, their constant attention - reminding customer of forthcoming appointment, phoning to ask whether would like to combine service appointment with viewing new cars as own car is now 6 years old. Gets a bit much. Servicing is also expensive.
24 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your feedback, Yvonne. We are pleased to hear that you found the quality of our servicing to be excellent. We apologize if our customer service came across as obsequious at times. We understand that our reminders and offers to view new cars can be overwhelming, and we will take this into consideration for future interactions. We also acknowledge that our servicing can be expensive, and we are constantly reviewing our pricing to ensure it is fair and competitive. Thank you for choosing Harrogate Audi.
No Response to my Call
I rang to make an appointment to look at the range as I am ready to buy a new car. All the sales people were busy but I was told someone would call me back that same afternoon. Days later I am still waiting for that call. If they can't get the selling right then you've no chance with the fixing.......
2 de outubro de 2025
Opinião espontânea
Resposta da Sytner Group - Harrogate Audi
We are sorry to hear about your experience Paul but can find no history of a call/request? Please feel free to email our New Car Sales Manager with any further information and we will see how we can help? Kind Regards. Tom Hough, tomhough@sytner.co.uk
Welcoming environment
Welcoming environment, we have been customers for some years and it is good to b greeted by name. A long relationship with the same salesperson has refined the process and we quickly arrive at an agreed purchase/trade-in deal. The overall package is very good. We are treated as valued and respected customers. We are very pleased with the new car.
25 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Andrew. We are delighted to hear that you have had a positive experience at Harrogate Audi. Our team takes great pride in providing a welcoming and personalised environment for our valued customers. We are glad that our long-standing relationship with you has made the purchasing process smoother and more efficient. It is an honour to have you as a loyal customer and we are thrilled that you are pleased with your new car. Thank you for choosing Harrogate Audi.
I was recently fortunate enough to…
I was recently fortunate enough to purchase my ninth consecutive Audi, mostly from Audi Harrogate.
This particular car,an Q6 Sportback was handled for me by Adam Gray and it was an absolute pleasure to deal with him. From the moment I enquired until hand over Adam was, helpful, knowledgeable and extremely professional, he will be a great loss to Audi as he moves on to further his career.
Thank you all at Harrogate Audi I'm sure I will be back for my 10th when the time comes.
Thank you
Mark Harris
20 de setembro de 2025
Opinião espontânea
Resposta da Sytner Group - Harrogate Audi
Dear Mark Harris, Thank you for taking the time to leave such a glowing review for Harrogate Audi. We are delighted to hear that you have been a loyal customer for nine consecutive Audis and that your recent purchase of the Q6 Sportback was handled by our colleague, Adam Gray. We are proud to have Adam as part of our team and we are sorry to hear that he will be moving on to further his career. We will certainly miss his professionalism, knowledge and helpfulness. We are grateful for your kind words and we look forward to welcoming you back for your 10th Audi in the future. Thank you for choosing Harrogate Audi and for being a valued customer. Best regards, Harrogate Audi Team
Excellent service.
Throughout the process we were kept informed of progress on the car regularly. The staff we dealt with were pleasant, efficient and very polite and we felt like valued customers of the dealership.
Excellent all round!
18 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Hi Graham, We are delighted to hear that you had a positive experience at Harrogate Audi. Our team takes great pride in providing excellent service to our valued customers. We are glad that you felt well-informed and valued throughout the process. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent people.
The attitude of the staff, especially Hannah Jones and Crystal. Friendly but professional. Helpful and straightforward without being overly attentive or oleaginous or obsequious. Little touches such as being met by name as one arrived - easy to organise with a man and a list of license numbers + related names BUT someone thought to do it, so clever.
9 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Mr Wade. We are delighted to hear that you had a positive experience at Harrogate Audi. Our team, especially Hannah Jones and Crystal, strive to provide a friendly and professional service to all our customers. We are glad that you appreciated the little touches, such as being greeted by name upon arrival. We take pride in our attention to detail and it is wonderful to hear that it did not go unnoticed. Thank you for choosing Harrogate Audi.
I've just used Harrogate Audi for a service…
I've just used Harrogate Audi for a major service and brake fluid change. The whole process from booking the car in to waiting while the work was carried out was really straightforward. The staff were really helpful and I was well looked after while I waited.
9 de setembro de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your glowing review, John! We are delighted to hear that your experience at Harrogate Audi for your major service and brake fluid change was straightforward and hassle-free. Our team takes pride in providing excellent customer service and ensuring our customers are well taken care of while they wait. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Harrogate Audi.
excellent service !!
excellent services !!
I have to say that despite not able to finally lease a car for my business , Adam T from Audi Harrogate was outstanding . He was very patient and did his best to finalize the lease. For personal reasons I have to opt out but the service was great throughout.
29 de agosto de 2025
Opinião espontânea
Resposta da Sytner Group - Harrogate Audi
Thank you for your kind words, Luis. We are delighted to hear that you had an excellent experience with our team at Harrogate Audi. We pride ourselves on providing exceptional service to all of our customers, and we are glad that Adam T was able to assist you with your leasing needs. We understand that personal circumstances can sometimes change, but we are grateful for the opportunity to have served you. Thank you for considering us, and we hope to have the chance to work with you in the future.
Fantastic service from Harrogate Audi
Fantastic service from Harrogate Audi.
From start to finish I was looked after by the team especially Julian
30 de agosto de 2025
Resposta da Sytner Group - Harrogate Audi
Thank you for your glowing review, Jeanette! We are delighted to hear that you had a fantastic experience at Harrogate Audi. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Julian and the rest of our team were able to take care of you from start to finish. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Harrogate Audi.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.