Sytner Group - Harrogate Audi Opiniões 

I initially, wrote a 4* review due to some teething problems. Yet a couple of months later, I am having to change my review to a more negative one.

This is the second time I have purchased from Sytner Harrogate as a long distance sale. The first time went smoothly, I did not keep the car for very long though as I could not get along with gearbox. It was very clunky and slow changing gears.

I recently purchased an Audi from them again - this time a manual due to lack of stock locally and no deals to be had.

The sale itself was fine and they gave me a fantastic deal. That's when the issues started to creep in. I have a private reg - aside from printing out some plates for me and offering to guide me through the admin process, they wouldn't deliver the car with the plates on. I had to do all that myself. The plates were in the car for me to screw on - but they did not screw on easily. Locally, it would have been all sorted for me to receive the car with the plates on.

I then had to contact Audi Customer Services to updated the reg number so my local dealer could find my car under the correct plates and I could also buy service plans under it. Audi informed me that I was not listed as the new owner and I would need to bring the logbook and ID into my local dealer. I went back to Harrogate and was informed (and sent a screenshot) showing myself as the owner on the dealership wide system. The registration number had not been updated and I was told 'not to worry about it.' Locally, they update this. Now I will have to keep a note of the original reg number so my car can be found on the system.

I had to wait for Sytner to set up the Audi App for me as the spare key had had the code/tag removed - again an issue that I have never had locally. In fact they emphasise the importance of leaving this attached to the spare key. Considering the previous owner was a Sytner employee they should have known this.

The car arrived - the lock and wheel nut was missing. A back and forth ensued and I had to wait a fair while to receive a replacement. I almost ended up ordering a compatible one off eBay. Thankfully, I had one because...

I was driving to work one morning and the tyre pressure warning light came on. It appeared I had a very slow puncture. I took it to a tyre place and there was no puncture. They found an old repair had started leaking. I hadn't had a puncture on this car so this had happened with the previous owner. Upon further inspection - the inside tyre wall was damaged which is caused by it being driven with very little to no air in it - I had not driven it in such a state. As a result the tire needed replacing and I had a to pay £175 to fix somebody else's puncture and unbeknownst to me had been driving on a dangerous tyre.

Oh yeah... the Start/Stop system doesn't work either. I guess I know why there was such a good deal on this car and it has left a sour taste. In future I will be using an alternative Sytner branch or sticking locally even if it will cost more.

I used to really rate Sytner Audi Harrogate but I don't think I will be using them again - I have lost faith.

The price quoted on the central Audi website for a standard service on a A6 is not honoured. The poor level of responses to my complaint was compounded by Audi uk when I complained to them - they wanted me to go back to the dealer with a v5 (2 hour round trip) before they could progress my complaint as I was not set up on the system. They said that even though Audi digital had me registered and had seen my V5 and allowed my App to open and close the car, that was a different part of Audi that they could not access. They wouldn’t accept emails either. Their poor timing for acknowledgement of complaint, their poor attitude and even trying to charge for a warranty item on a 2 year old car are all indicative of what you can expect. A more realistic representation of Harrogate Audi is seen on Cardealer reviewsuk where they are bottom rated garage in knaresborough and ranked 9068th out of 9847 dealers in the uk. I think that says it all - I don’t always trust reviews but bottom of the heap tends to mean they are bottom!

After sales service was great with brilliant communication all round and just a thoroughly nice experience from the whole team really. Can’t thank them enough, it was helpful and easy.

Update on previous review. So Harrogate Audi posted a reply to my poor review, giving the impression they would be in touch.
That was 7 days ago. Just for the record they haven’t been in touch. I would hate anyone to think that they’d actually done something about their shoddy billing.

My A5 was in for a service yesterday and as always the greeting from the staff was excellent and always made perfect by one of Krystal's cappuccinos !! The rest of my experience was as efficient as always and overseen in this instance by James in the service department. This morning I had an issue logging in to the My Audi App and the cars MMI. I called James and he invited me back to the garage within an hour to have a look at the problem. More smiling faces on arrival again and yet another offer of coffee from Krystal. I just want to say that James was so helpful and fixed everything personally there and then which was a huge relief as anything I.T. related passes me by most of the time. You have an exceptional set up at Harrogate and I just wanted to show my appreciation to James and the team. Simon W

A big thank you to Adam Gray for his efficient service when we purchased our new car yesterday. From the moment we met him on our first visit, he was professional, friendly and extremely helpful and it was a pleasure to do business with him. Many thanks to to Lorna who handled the finance side of the transaction. She, too, was efficient, friendly and helpful.

Absolutely disgusting aftercare, our brand new car has had a fault since we picked the car up, we have been in multiple times & it has taken mths before they have tried to fix it. After multiple attempts we are no closer to a resolution Do not buy a car from Harrogate Audi! Whilst we have been in the garage there has been other customers complaining about the lack of aftercare. We have spoken to solicitors & we will be pushing for them to take the car back!

Good communications. Excellent friendly reception. Superb place to set up my laptop and do some work whilst waiting for my car to be serviced. All round great experience.

Excellent service
Well maintained dealership, clean and smart. Very polite and friendly staff who dealt with my car with respect and efficiency.
Work was carried out in a timely fashion and left in the same immaculate condition I like to keep it in.
Communications were excellent, I was kept informed at every stage of the process and the video report on the condition of my car was clear and very informative.

Met by very friendly staff when arriving for my vehicle service. I was able to work in the shared working space whilst having car serviced. Staff really looked after me. Fantastic service. Rare in this day that you get great service but this was truly excellent

We came in for service and customer service was great. We were offered a drink and given a warm welcome

Always smiling and happy to help with questions .
Never had a bad experience with them with Mot or a service.
My experience with them has always been good.

Had to give Audi Harrogate 5 stars but if I could I’d given them 10. Outstanding service by Dave who helped in every way possible to get cars ready to go. Big thank you , you’re a Legend. Once again thank you from.
W4 CAR SALES Chiswick London

We had a fantastic experience with the Harrogate Audi sales team when exploring options to upgrade our car on a PCP agreement. Oliver Capewell-Hughes, who sold us our first Audi, was once again incredibly patient and helpful in identifying the best deals to suit our changing needs. He arranged a test drive and a detailed chat with Lorna from Finance to run through available plans. David Mann followed up, and together the team made the entire process an absolute pleasure.

I couldn’t recommend them more highly—professional, friendly, and patient! We're really looking forward to collecting our vehicle soon!

Agreed that we could drop the car off early to help with travel and had the vehicle ready earlier than anticipated.

All staff are friendly and are able to assist with any questions asked. The service department are efficient and able to complete work required earlier than anticipated.

Speedy and super polite, great communication

We had a pleasant experience with Priya who went out of her way to help us choose the best car. She understood my foibles and went out of her way to accommodate us.

Adam was very helpful in finding us the right car, he was patient and professional throughout and we drove away with the perfect car for us

I had my new audi A3 in harrogate audi on the 1st of August to get it's first service done. And i just wanted to say the customer service was absolutely fantastic. I was greeted by name at the door by krystal who offered me refreshments and sat me down with hannah my service advisor. Hannah kept me well informed thought out the day. I then received an audi cam later that day to show me round my car with any issues. The technicians max and ryan who worked on my car where great and the audi cam is nice touch. Thanks again everyone