Yet another satisfying visit to Sytner Select Cardiff for a MOT.Dealt with promptly on arrival I was informed that the wait would not be too long.I resisted the temptation to look at the vehicles in t... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoPenarth Road, CF11 8TT Cardiff, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Today we picked up our Chery Tiggo 7 Hybrid. We went into Sytner Penarth Road. We were professionally greeted by Mohamed Qasim who looked after us from beginning to end. We received 100 percent of hi... Ver mais
A empresa respondeu
Terrible communication, impossible to get anyone to answer the phone, took about 4 attempts to actually make a booking and even then it was done wrong and had to add on the service on the day of the... Ver mais
A empresa respondeu
We had a great (and very fast) buying experience thanks to Shinay. Buying a car that our son had chosen on line, was a bit stressful but Shinay was cool, calm and collected. She was extremely helpful... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Penarth Road, CF11 8TT, Cardiff, Reino Unido
4,6
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Top notch service
Kips was great at providing a very friendly service and was very helpful. The level of professionalism was spot on and helped me make a big decision on my next car. Both Kips and Deep were very welcoming and provided a service i would definitely use again.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you, Ben, for your kind words. We’re delighted to hear that Kips and Deep provided a friendly and professional service, making your decision easier. It’s wonderful to know you felt welcomed and supported throughout your experience with us. Your recommendation means a great deal, and we truly appreciate you taking the time to share your positive feedback. We look forward to the opportunity to assist you again in the future. Wishing you all the best with your new car!
Deep and naeem helped me sort a new car…
Deep and naeem helped me sort a new car out very quickly with no issues . Everything went smooth and overall good customer service
28 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Riyad, Thank you very much for your kind words and positive feedback. We are delighted to hear that Deep and Naeem were able to assist you promptly and that the entire process went smoothly. Providing excellent customer service is very important to us, and it’s wonderful to know you had a good experience. We truly appreciate you taking the time to share your thoughts and hope you enjoy your new car for many miles to come. Best wishes, The Sytner Select Cardiff Team
Ivin saji
Purchased the car with ivin Saji who presented himself very well , was not over powering but made you feel comfortable at the same time.
Explained everything clearly and made the process a pleasant one.
Wishing this young man every success in his career.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Stef, Thank you very much for your kind words and positive feedback. We are delighted to hear that Ivin made you feel comfortable throughout the process and explained everything clearly. It’s wonderful to know that your experience was a pleasant one. Your good wishes for Ivin’s career are greatly appreciated, and we will be sure to pass them on. We hope you continue to enjoy your new car and look forward to welcoming you back in the future. Best wishes, Sytner Select Cardiff
Resposta da Sytner Group - Sytner Select Cardiff
Dear Melanie, Thank you ever so much for your kind words about Amardeep. We are delighted to hear that you had a fantastic experience with him. It is always our aim to provide excellent service and it’s wonderful to know that Amardeep made such a positive impression. Your feedback truly means a lot to us. We hope to welcome you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Not sure how to score this?
I rarely buy cars and tend to know exactly what I am looking for. I tend to do all the necessary reading before down selecting a car. It generally means I'm going to buy a car and not be sold one.
Mohammed, the 'salesman' was very nice and relatively attentive, seemed to be dealing with multiple customers. He didn't push when I rejected the optional extras such as coatings and even found out about blind spot costs etc... He unfortunately wasn't able to answer the questions I had so I had to Google quite a bit, including the car tax cost (he thought it was going to include the extra £425). Seems most car 'sales people' have zero experience with electric cars, but that's a general thing and not specifically related to this instance.
I decided to buy the car and agreed a px price for my car. Liam the finance guy seemed to push finance etc... Couldn't seem to understand why anyone would buy with cash. I asked for the warranty cost information to be sent to me via email. Nothing ever arrived.
Anyway come to collection day. Process was relatively quick, although they had the wrong name on the documents they needed me in sign, forgot about the px, basically seemed to have completely forgotten who I was within 4 days, that's not great in a sales environment. Now when I got to paying, which involved Liam, the agreed value of my px had been reduce by £1000. I hope that it was a mistake on their behalf, not a try on. The final price I paid did use the agreed px price, but the cheek to try it on wasn't brilliant. I have even had to email to get a receipt for the purchase, that should have been automatically sent surely? However, they also sent me a link for this review and wanted me to do the review while going through the payment process. So overall not the best experience, although Mohammed was very nice throughout the process.
Update, just had to resign documents as they had it down as VAT exempt. These things should be bread and butter.
26 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear John, thank you for sharing your detailed feedback. We apologise for the confusion and inconvenience you experienced during your purchase, particularly regarding the part-exchange valuation, documentation errors, and communication issues. It is disappointing to hear that some aspects of the process did not meet your expectations. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk, to discuss your experience further and address any outstanding concerns.
Keelan was a professional from start to…
Keelan was a professional from start to finish. Great customer service. Straight forward process 👍🏼
27 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much, Mr Lewis, for your kind words and positive feedback. We are delighted to hear that Keelan provided professional and straightforward service throughout your experience. It’s always our aim to ensure every customer feels valued and well supported, so it’s wonderful to know this was reflected in your visit. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your thoughts and hope to assist you again in the future.
Had a great experience buying a car…
Had a great experience buying a car with Jo on the sales team. He was confident and very helpful and made the process easy. Went above and beyond to answer all questions and ensure a smooth process. Aldi oversaw the process as his manager and was supportive, especially with after care questions.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you, Faye, for your wonderful 5-star review. We’re delighted to hear that Jo provided confident and helpful support throughout your car buying experience, making the process straightforward and enjoyable. It’s also great to know that Aldi was there to offer additional support, especially with aftercare questions. Your kind words mean a lot to the whole team at Sytner Select Cardiff. We truly appreciate you taking the time to share your positive experience with us.
Kept updated with the car mot and…
Kept updated with the car mot and service video showing all under the car first class service
23 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Karen, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We’re delighted to hear that you appreciated the regular updates and the detailed MOT and service videos, especially the thorough under-car footage. It’s wonderful to know our efforts to provide a first-class service have made a positive impression. Your feedback truly means a lot to us, and we look forward to assisting you again in the future. Best wishes, The Sytner Select Cardiff Team
Summer has been very helpful and…
Summer has been very helpful and proffesional throughout my experiance of buying my new car
16 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Miss Owen, Thank you very much for your kind words. We are delighted to hear that Summer was helpful and professional throughout your experience of purchasing your new car. It is always our aim to provide excellent service and ensure our customers feel supported every step of the way. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Excellent visit to SS Cardiff!
Excellent visit to Sytner Select in Cardiff on the weekend resulting in the perfect purchase. Big thanks to Caitlin for her attentiveness and relaxed approach. From greeting to sealing the deal, both us and our children were treated well and the whole process was easy and positive. Thanks again!!
21 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you, Robbie and Hollie, for your wonderful review. We’re delighted to hear that Caitlin provided such attentive and relaxed service, making your visit enjoyable for both you and your children. It’s fantastic to know the whole process was easy and positive, resulting in the perfect purchase. Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you again.
Fantastic service sehinay a fantastic…
Fantastic service sehinay a fantastic sales person can't fault her she is brilliant.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Mr Davies, Thank you very much for your wonderful review. We are delighted to hear that Shinay provided you with fantastic service and that you found her brilliant throughout your experience. It is always our aim to ensure every customer feels valued and well looked after. Your kind words mean a great deal to us and to Shinay personally. We truly appreciate you taking the time to share your positive feedback and hope to assist you again in the future. Best wishes, The Sytner Select Cardiff Team
Initial Car buy was good, but not once car had been bought
Sorted new car and part-ex of mine with Darius and Liam, great help at the time and very efficient. Now to the downside, whilst on test drive the odd warning came up (tyre pressure/ battery level low) knew the battery is probably down to car not been driven much and will sort once start driving and it did. However whilst driving back home, Tyre pressure kept going and having pumped back up kept going down. As Cardiff branch memtioned had taken to Bristol showroom to have it checked, there were 4 nails in rear tyre which would have been there when sold. This should have been checked and picked up when sold to me. Luckily didnt blow when driving home on motorway. However since Cardiff branch have said they wont cover the cost to change the tyre, even though this would/should have been known/checked before selling it to me. They haven't even contacted me to discuss and are not replying to messages. Not good customer service at all and wont be recommending this company to anyone. Also noted on another bad review a response was..our vehicles are thoroughly inspected before handover..which is obviously not the case.
15 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Rob, We are sorry to hear about your experience and apologise for any inconvenience caused. At Sytner Select Cardiff, we strive to provide thorough inspections and excellent customer service. We understand your concerns regarding the tyre and communication. We would like to invite you to contact our Head of Business, Carl Harris, at carlharris3@sytner.co.uk to discuss this matter further. Your feedback is important to us, and we hope to resolve your concerns. Kind regards, Sytner Select Cardiff
Shinay is an absolute asset to Sytner!
Shinay is an absolute asset to the business - if you want to buy from here, call Shinay and she will take care of the process! World class and the vehicles we bought were superb!
23 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Stuart. We are delighted to hear that Shinay provided you with such exceptional service throughout your purchase. It’s wonderful to know that you found the vehicles superb and the overall experience world class. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for choosing us.
Great sales team
On arriving we were greeted by Raj. He was polite, courteous and helpful. He gave us all the information we needed and asked for. His attitude was exceptional and he was pleasant throughout.
It was necessary for us to be introduced to Liam in relation to products including finance, although we had already indicated we wanted neither. Despite this Liam asked multiple questions about our reasoning for not wanting finance and came across as pushy. His manner was one of arrogance, masked with odd humour, and dampened the positive experience we had with Raj.
When collecting the car I had an appointment time of 10:15. This was recommended by Liam so that it would be a speedy handover. This ran over by more than ten minutes - no apology or explanation. Liam then went through the necessary financial elements. He informed me that the car was only now having the GardX treatment. When asking questions about tax Liam gave no answer but said that Tristan would go through everything.
Liam passed me on to Tristan. Similar to Raj, Tristan was professional, polite and courteous. He had a warm manner and was very helpful. He ran through everything with time and care. He explained everything carefully and took the time to check timings and be helpful. Nothing was too much trouble.
Overall the experience has worked for us. I am glad we had Raj and Tristan managing the majority of the sale - and doing the hard work. It’s a shame that us not wanting finance became more of a hindrance leading to an air of ‘can’t be bothered’ from Liam.
22 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you for your detailed feedback. We are pleased to hear that Raj and Tristan provided a professional and courteous service, making the majority of your experience positive. However, we regret that Liam’s approach regarding finance and the delay at handover did not meet your expectations. Your comments are appreciated and help us understand where improvements can be made. We value your honest review and are glad overall the experience worked for you.
Extremely helpful and patient
Extremely helpful and patient, went out of his way to make the whole experience as easy as possible. Fab customer service
22 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Ann, Thank you ever so much for your kind words. We’re delighted to hear that our team was extremely helpful and patient throughout your experience. It’s wonderful to know that we made the process as easy as possible for you. Providing fab customer service is something we truly pride ourselves on, and your feedback means a great deal to us. We look forward to welcoming you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
I had a great experience
I had a great experience. The staff were friendly and a big thanks to Kips for such helpful service
21 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Tomos, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff friendly and that Kips provided such helpful service. It’s always wonderful to know our team have made a positive impression. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We look forward to welcoming you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Absolutely amazing experience
Absolutely amazing experience, thanks for being informative and kind to us Ivin is the best that the company had to offer!!! Will definitely be back and recommend to anyone wanting to buy a car, Aldi was okay too
21 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Abner, thank you ever so much for your kind words and fantastic review. We’re delighted to hear that Ivin provided such an informative and friendly experience – he truly is a valued member of our team. It’s great to know you felt well looked after and that you would recommend us to others. We appreciate your feedback about Aldi as well. We look forward to welcoming you back in the future when you’re ready for your next vehicle. Best wishes from all of us at Sytner Select Cardiff.
Great experience
Robert was incredible from start to finish. He made the whole process really smooth and also made us feel very welcomed. :) happy with my new car!
21 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Shakira. We’re delighted to hear that Robert provided such a smooth and welcoming experience throughout your car purchase. It’s wonderful to know you’re happy with your new vehicle. Your feedback means a great deal to us and serves as a fantastic encouragement to the whole team. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Thanks again for choosing Sytner Select Cardiff!
Positive experience
Mohammed was incredibly helpful throughout the whole process of purchasing - friendly, knowledgeable and made everything feel easy. I test drove multiple cars which gave me a good feel for how they ran, though the test routes could be slightly longer to really get a sense for it. Overall really positive experience and would recommend Mohammed and the team at Sytner Select Cardiff.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Thank you, Oliver, for your kind words and positive feedback. We’re delighted to hear that Mohammed provided friendly and knowledgeable support throughout your purchase, making the process straightforward. It’s great that you found the test drives helpful in getting a feel for the cars. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Cardiff in the future.
Great experience
I had had a bit of a traumatic car accident previously and needed a new car. Mohamed helped so much with choosing a new car that was just right for me. He was always on the phone to answer any queries before we travelled up to get the car. Good experience all round, would definitely buy from Mohamed again
15 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Cardiff
Dear Lisa, thank you ever so much for your kind words. We are truly pleased to hear that Mohamed was able to support you through what must have been a difficult time and help you find the perfect car. It’s wonderful to know you felt well looked after and that your experience was a positive one. Your recommendation means a great deal to us. We look forward to the opportunity to assist you again in the future. Best wishes from all at Sytner Select Cardiff.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.