We visited Sytner Wakefield looking for a replacement used car and were fortunate to be helped by Ryan Ellis. He was extremely pleasant, polite and helpful throughout. When the car we initially... Ver mais
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We met with Azim who dealt with the purchase of my girlfriend’s new car. He was very professional and very approachable. He explained everything very clearly and made the whole process a pleasurable... Ver mais
A empresa respondeu
Very professional and helpful service from Kasim and Jonathan this week. They answered and all my questions, made the whole process very easy, including help arranging insurance when I had a problem.... Ver mais
Tom and Izra provided outstanding service throughout my car‑buying experience. They were knowledgeable, patient, and genuinely focused on helping me find the right vehicle rather than pushing a sale.... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
325 Barnsley Road, WF2 6EH, Wakefield,, Reino Unido
- 01924 242422
4,6
Excelente
3 mil opiniões
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Herby and Tyler provided amazing customer service
Herby and Tyler provided an amazing service to us. We travelled all the way from Birmingham to buy a 5 series estate. Upon arrival we were greeted warmly and we were encouraged to test drive the car before we bought. There was a bit of shaking in the car so we got a little bit put off. Not only did Tyler give us a really good price on our PX, he didn’t release the vehicle we were buying until all the issues were fixed. Not only that, they offered us so many incentives on top. Our brakes were replaced, the car was checked thoroughly for any other issues and we got a free GardX protect on the vehicle too. Tyler and Herby were really nice and kept us up to date from the minute we left the car show room to when we came back to collect the vehicle. They also fuelled up the new car for us for the inconvenience for the other day! We are really happy with the transparent and good service that we have been provided with and will definitely be using Sytner Wakefield again! Highly recommend as they have a really good selection for cars too!! Happy car shopping guys 😊
13 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you, Samia, for your wonderful review. We’re delighted to hear that Herby and Tyler provided you with such a positive and transparent experience, especially travelling all the way from Birmingham. It’s great to know the issues were promptly resolved and that you appreciated the additional incentives and care, including the GardX protection and fuel top-up. Your recommendation means a lot to us, and we’re thrilled you’re happy with your 5 Series estate. Wishing you many enjoyable miles ahead!
Austen was an excellent knowledgeable…
Austen was an excellent knowledgeable salesman, very helpful and made the Car purchase an enjoyable experience.
13 de junho de 2026
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Resposta da Sytner Group - Sytner Select Wakefield
Andrew thank you very much for your kind words. We are delighted to hear that Austen provided you with excellent and knowledgeable service, making your car purchase an enjoyable experience. It is always our aim to ensure every customer feels supported and valued throughout their journey with us. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you are thoroughly enjoying your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Austen made the car buying experience a…
Austen made the car buying experience a pleasure.
Thank you.
13 de junho de 2026
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Resposta da Sytner Group - Sytner Select Wakefield
Dear Katie. Thank you very much for your kind words. We are delighted to hear that Austen made your car buying experience such a pleasure. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Resposta da Sytner Group - Sytner Select Wakefield
Dear Mr Hampshire, Thank you for your feedback regarding communication. We sincerely apologise that your experience did not meet your expectations. At Sytner Select Wakefield, we strive to maintain clear and timely communication with all our customers. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, so we may better understand your concerns and work towards improving our service. Your satisfaction is very important to us. Kind regards, Sytner Select Wakefield Team
I was interested in a Mercedes held by…
I was interested in a Mercedes held by Sytner Wakefield, I live a long way away so it was important for me to get a great sense of the car without seeing it in person... I spoke with Yvonne and nothing was too much trouble - making a detailed video showing me the car in minute detail, including my extra requests to see mechanics, scuffs etc.
She also kept me up to date over the next few days RE service and a few other details.
When I arrived the handover by Joe was excellent, I felt very cared for throughout the whole process.
Thank you!
11 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you Alastair, for your kind words. We’re delighted to hear that Yvonne’s detailed video and ongoing updates helped you feel confident about your purchase from a distance. It’s wonderful to know that Joe’s handover made you feel well cared for throughout the process. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your Mercedes and wish you many happy miles ahead.
Amazing professionalism and customer service!
We came into the Wakefield store to look for a car for the first time after passing. Had the lost wonderful customer service from both Tyler and hert. Very polite and professional in explaining all the covers, terms, pricing and warranty. Going through the finance process aswell was very helpful and made everything seem easy to understand. Would 1000% recommend and will always look here for future car purchases too.
9 de junho de 2026
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Resposta da Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words Missh. We’re delighted to hear that Tyler and Hert provided you with such excellent customer service and made the finance process straightforward. It’s wonderful to know you felt well informed about the covers, terms, pricing, and warranty. Your recommendation means a great deal to us, and we look forward to assisting you with any future car purchases. We truly appreciate your support and kind feedback.
Mobs at the car show moroom was fantastic…
Mobs at the car show room was fantastic from start to finish excellent service and a very pleasant guy thank you
7 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Steven, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that you found the showroom atmosphere fantastic and that our service met your expectations. It’s wonderful to know that our team member made your visit pleasant. Your feedback is truly appreciated, and we hope to welcome you back again soon for any future motoring needs. Best wishes, The Sytner Select Wakefield Team
Very good experience start to finish
Very good experience start to finish
7 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Mr Jones, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that your journey with us was very good from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Select Wakefield Team
Amazing experience at Sytner Wakefield
Amazing experience at Sytner Wakefield the dealership with great help from Israr.
Both Israr and Paul G were great at getting everything set up and going through the entire purchase process. Would definitely recommend.
6 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Haaris, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Wakefield. We are delighted to hear that Israr and Paul G provided excellent support throughout your purchase. It’s wonderful to know that the process was smooth and enjoyable for you. Your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes, The Sytner Select Wakefield Team
Unfortunately the service which I was…
Unfortunately the service which I was given after my car broke down after only having it 3 months was appalling from your team, my car was dropped off at your garage on the 27th of April and booked in for the 29th April for the diagnostic.
After contacting your team on the 7th May to see why it was taking so long they blamed the warranty team for delaying which was untrue, I contacted the warranty team and was told they sent a email to your team on the 5th of may asking for the diagnostic codes so they could approve for the repair but your team where dragging there heels and not sending the codes even trying to speak to someone at Sytner was difficult, I even asked to speak to the manager but was told I couldn't speak directly to the manager.
I didn't get the car back until the 22nd of June explain that one and a final bill I had to pay of £525.
After picking the car back up there's a bleeping sound when I turn the engine on which wasn't there before.
As for taking my time to reply to you I know nothing will come of it.
Thanks Bryan
29 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Bryan - We sincerely apologise for the frustration and inconvenience you have experienced with your vehicle and our service. Your feedback is important to us, and we regret that communication was not handled to your satisfaction. We would like to invite you to contact our Head of Aftersales, Paul Schofield, at paulschofield@sytner.co.uk, who will be happy to discuss your concerns further and work towards a resolution. Kind regards, Sytner Select Wakefield Team
Absolute terrible service when I picked…
Absolute terrible service when I picked the car up warning lights all over dash even though only had MOT day before, no technician to sort out so had to go home in a taxi had already changed my vehicle over then once collected tracking was out again couldn’t fit me in for this sorting so had to pay another garage to rectify extremely poor communication as sales manager ignored emails
17 de maio de 2026
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Resposta da Sytner Group - Sytner Select Wakefield
Dear Jess. We are very sorry to hear about your disappointing experience with Sytner Select Wakefield. It is certainly not the standard of service we aim to provide, and we apologise for the inconvenience caused by the warning lights and communication issues. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, so she can personally address your concerns and discuss the matter further. Kind regards, Sytner Select Wakefield Team
fantastic service received
Served by Herbie and previously Billy and couldn’t have asked for better. Super helpful and their advice was hugely appreciated. Finance clearly explained and plenty of help and advice given. No pressure from any of the sales guys, which is brilliant.
31 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Jenny, thank you very much for your kind words and for taking the time to share your experience with Herbie, Billy, and the team at Sytner Select Wakefield. We’re delighted to hear that you found the advice helpful and the finance options clearly explained. It’s wonderful to know you felt no pressure throughout your visit, as we always aim to provide a friendly and supportive environment. Your feedback is greatly appreciated, and we hope you continue to enjoy your vehicle. Best wishes, The Sytner Select Wakefield Team
Great experience very polite helpful…
Great experience very polite helpful and down the earth staff , Yvonne and Johnathan were amazing !
30 de maio de 2026
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Resposta da Sytner Group - Sytner Select Wakefield
Dear Chantelle, thank you ever so much for your kind words. We are delighted to hear that Yvonne and Johnathan provided you with a great experience and that you found our team polite, helpful, and down to earth. It’s always wonderful to receive such positive feedback, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best wishes, The Sytner Select Wakefield Team
Exceptional service from our first…
Exceptional service from our first telephone enquiry through to an ultimate sale. All questions answered and nothing too much trouble. No hard sell - just friendly, genuine and transparent. Thanks Yvonne!
30 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, E Richards. We’re delighted to hear that Yvonne and the team provided such a friendly, genuine, and transparent service throughout your experience. It’s wonderful to know that all your questions were answered and that you felt comfortable without any pressure. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We hope you enjoy your purchase and look forward to welcoming you again in the future.
Mariusz was super!!!
Mariusz was very professional and helpful throughout the process of purchasing my new car. He was very patient and was able to answer all the questions that we had. I would definitely recommend him!
29 de maio de 2026
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Resposta da Sytner Group - Sytner Select Wakefield
Dear Chloe. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mariusz was professional, patient, and helpful throughout your car purchase. It’s wonderful to know he was able to answer all your questions and make the process smooth for you. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to assisting you again in the future. Best wishes, Sytner Select Wakefield Team
Avoid at all costs! Appalling customer service!
My experience from the very start was appalling from my very first call regarding my car that was under warranty and it still continues and is not resolved after 7 week. Totally disgusted having to chase continually. No customer loyalty would not recommend and will never use again.
6 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Mark, we are truly sorry to hear about your disappointing experience and understand your frustration regarding the delay and lack of resolution. This is certainly not the standard of service we aim to provide. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, who would be keen to discuss your concerns further and see how we might assist in addressing the matter. Kind regards, Sytner Select Wakefield
Had a great experience
Had a great experience - Israr (and Billy) helped make the process super quick and easy. Israr helped us narrow down our options and we managed to walk away super happy with our new car the same day! Happy customers
23 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Shauna, thank you ever so much for your kind words. We’re delighted to hear that Israr and Billy made the process quick and straightforward, helping you find the perfect car on the same day. It’s wonderful to know you’re happy with your new vehicle and that your experience with Sytner Select Wakefield was a positive one. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your feedback. Enjoy your new car!
Herbie was great help
Herbie was great help. Made everything super easy and super smooth experience! Thanks!
22 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Gracie, thank you ever so much for your kind words. We’re delighted to hear that Herbie was able to assist you and that your experience with Sytner Select Wakefield was both easy and smooth. It’s always our aim to provide excellent service, and your feedback truly means a lot to us. We hope to welcome you back in the future and wish you all the best with your new vehicle. Warm regards, The Sytner Select Wakefield Team
Bought a VW Tiguan in April this year…
Bought a VW Tiguan in April this year (2026). I was assured it had been serviced very recently. After a couple of weeks the oil needed topping up. Then a fault light came on. I had it diagnosed at a local garage(£25) as an air intake issue. I really needed the car, so had the part replaced (£400+) at my usual garage.
Read the small print. Don't be confused when they mention "any VAT registered garage" when they're giving their spiel about the various add-ons and warranties.
They won't refund a penny.
Lovely sales staff (if a bit tedious with the optional extras), very poor after sales.
I'm actually glad I didn't involve them in repairs after seeing some of their other reviews on here.
Avoid!
22 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear David, thank you for sharing your experience. We are sorry to hear about the issues you encountered with your VW Tiguan and the confusion regarding the warranty terms. We appreciate your kind words about our sales staff, though we regret the after-sales service did not meet your expectations. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, to discuss your concerns further and see how we might assist. Kind regards, Sytner Select Wakefield
Really great service
Really great service, very friendly staff thank you
14 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Emma, thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found our service to be really great and our staff friendly. It’s always our aim to provide a welcoming and positive experience for everyone who visits Sytner Select Wakefield. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Thanks again for your support! Best wishes, The Sytner Select Wakefield Team
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