We visited Sytner Wakefield looking for a replacement used car and were fortunate to be helped by Ryan Ellis. He was extremely pleasant, polite and helpful throughout. When the car we initially... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We met with Azim who dealt with the purchase of my girlfriend’s new car. He was very professional and very approachable. He explained everything very clearly and made the whole process a pleasurable... Ver mais
A empresa respondeu
Very professional and helpful service from Kasim and Jonathan this week. They answered and all my questions, made the whole process very easy, including help arranging insurance when I had a problem.... Ver mais
A empresa respondeu
Tom and Izra provided outstanding service throughout my car‑buying experience. They were knowledgeable, patient, and genuinely focused on helping me find the right vehicle rather than pushing a sale.... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
325 Barnsley Road, WF2 6EH, Wakefield,, Reino Unido
- 01924 242422
4,5
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
“Unprofessional Aftersales Handling and Poor Customer Treatment
Open app
Your location
Learn more about legal disclosure regarding public reviews on Google Maps
Sytner Select Wakefield
Denby Dale Rd, Calder Island Way, Wakefield WF2 7AW
Vehicle repair shop
Adam Cooper
196 points
5 days ago
I don’t usually leave reviews, but this experience genuinely deserves one.
The sales process at Sytner Select Wakefield was actually very good — smooth, professional, and gave me confidence in the purchase.
Unfortunately, everything after that was the complete opposite.
The aftercare has been the worst I’ve ever experienced. Communication was practically non-existent, response times were shockingly slow (if you got a response at all), and I was repeatedly given information that turned out to be untrue.
On top of that, staff were often rude and completely unhelpful, offering no real support when issues arose.
It got to the point where I had no choice but to reject the vehicle entirely. Even during the rejection process, things were unnecessarily difficult and poorly handled.
While returning the car, I spoke to two other customers who were going through similar experiences — one of them was also in the process of rejecting their vehicle. That says a lot.
If you end up dealing with Morgan, be prepared for a frustrating experience.
Expect unreturned calls, broken promises, and a complete lack of accountability.
Really disappointing overall — a good initial impression completely ruined by appalling aftercare.
28 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you for your feedback. While we’re pleased the initial sales process was positive, we’re very sorry to hear about your experience with our aftercare and the difficulties you faced. This is not the standard we aim to deliver, and your comments will be reviewed internally so we can address these issues. We appreciate you taking the time to share your experience and apologise for the disappointment caused. Kind regards, Sytner Select Wakefield Team
Good service and nice staff
Good service and nice staff. Handover process all very quick and efficient
29 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Marcus, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service good and our staff friendly. It’s wonderful to know that the handover process was quick and efficient, as we always aim to make the experience as smooth as possible for our customers. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Wakefield in the future. Best regards, The Sytner Select Wakefield Team
Very helpful and attentive
Very helpful and attentive. Israr gave full range of options and helped me through the purchase very efficiently.
27 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you very much for your kind words Matt. We are delighted to hear that Israr was able to provide you with a full range of options and assist you efficiently throughout your purchase. It’s always our aim to offer attentive and helpful service, ensuring our customers feel supported every step of the way. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team at Sytner Select Wakefield. We hope you enjoy your new vehicle.
I purchased a car from Sytner that was faulty
I purchased a car from Sytner that was faulty from the outset. Within two weeks it needed oil, and a warning light appeared when accelerating. After arranging diagnostics (which required me to take time out and use public transport), 18 faults were identified.
Despite being told the issue was fixed (a turbo pipe replacement), the problems persisted immediately on a long drive home. Further delays followed, and after 10 months and multiple diagnostics, I was finally told the engine needed replacing—yet was still advised to keep driving the car.
The issue was eventually pushed toward the warranty company, and only after involving the Motor Ombudsman did Sytner agree to buy the car back. Even then, they deducted for mileage and valued it lower than the purchase price.
Overall, a frustrating and prolonged experience with poor resolution. I regret not rejecting the car within the first 14 days.
23 de maio de 2025
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Dee. We sincerely apologise for the distressing experience you have described. It is disappointing to hear that the issues with your vehicle were not resolved promptly and to your satisfaction. We appreciate your feedback and understand your frustration with the prolonged process. We would like to invite you to contact our Head of Aftersales, Paul Schofield, at paulschofield@sytner.co.uk, so we may better understand your concerns and discuss this matter further. Kind regards, Sytner Select Wakefield
Excellent service as always
Excellent service as always; Cole and harry helped me out no end. This is the fourth car we have bought from the team here now and it’s always great
26 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words Pete. We’re delighted to hear that Cole and Harry provided excellent service once again. It’s a real honour to have you as a loyal customer, especially after purchasing four cars from us. Your continued support means a great deal to the whole team here at Sytner Select Wakefield. We look forward to assisting you with any future motoring needs and hope to maintain the high standards you’ve come to expect. Thanks again for your fantastic feedback.
Warranty doesn’t cover anthing it’s a…
Warranty doesn’t cover anthing it’s a scam
24 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear C Nichs, we are sorry to hear about your dissatisfaction with the warranty. Our intention is always to provide clear and fair coverage to our customers. We appreciate your feedback and would like to understand your concerns better. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at morgangee@sytner.co.uk, who will be happy to discuss this matter with you in more detail. Kind regards, Sytner Select Wakefield Team
Amazing experience
Had an amazing experience. Made super easy by Paul M and Emily. Answered all our questions and made sure everything was sorted for us!
Would definitely recommend using them if you need to buy a car from Sytner!
25 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, Megan. We’re delighted to hear that Paul M and Emily made your car buying experience straightforward and enjoyable. It’s wonderful to know they were able to answer all your questions and ensure everything was sorted to your satisfaction. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience with Sytner Select Wakefield and hope you enjoy your new car for many miles to come!
Excellent customer service
Superb service from Sytner Wakefield - Kit was very helpful and helped us secure a new car, she provided various options and there was no hard sell, she was very friendly and approachable and made the process very straight forward. We live 1hr 30mins from Wakefield and obtained the same quote from our local dealer, however, we decided to give the business to Wakefield due to the very helpful and friendly nature of Kit. We also dealt with Daniel Green the business manager, who assisted with the finance side of things, again Daniel was very friendly and the overall experience has been very positive. Thanks again to you both for all you help.
24 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Lee - Thank you very much for your kind words and for taking the time to share your experience with Kit and Daniel at Sytner Select Wakefield. We are delighted to hear that their friendly and approachable manner made the car buying process straightforward and positive for you. It’s wonderful to know that despite the distance, you chose us for the excellent service provided. We truly appreciate your custom and hope you enjoy your new car. Best wishes from the team at Sytner Select Wakefield.
Excellent Service
Fantastic service from the whole team, in particular Ryan Ellis who kept me well informed with the purchase of my vehicle and was extremely helpful throughout the whole process.
14 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Robert, thank you very much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that Ryan Ellis provided you with excellent service and kept you well informed throughout your vehicle purchase. It’s wonderful to know that the whole team contributed to making the process smooth and enjoyable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle for many miles to come. Best wishes, The Sytner Select Wakefield Team
Well it went down...
So we bought a car from Sytner Select Wakefield on the 7th of March.
While my original review was 5 stars, this one is an update as everything went down the drain.
On the drive back home, the check engine light went on and has been on since then. The Stop/Start function doesn't work. One of the rear seat has his lever broken and this wasn't noticed while we checked the car has we didn't knew how to fold it nor did the sale rep.
We've contacted Sytner Wakefield regarding theses issues the next day (the 8th) and since then, even if Zain tried to help us, the car hasn't been fixed yet and we need it fixed by the 26th of March.
We've been offered to be booked in Sytner Select Bristol instead of Wakefield for the repairs through a phone call on the 11th of March because it is closer to our home. Then nothing happend so I message and called Wakefield again. Zain, again, tried to help.
I then received an email from Wakefield Service team last wednesday to book in Bristol instead of Wakefield, so nothing had been done during the week.
One week had been lost, and again, the car is still waiting to be fixed.
We took the 3 years warranty and seeing this written:
You can be confident that the vehicle you have chosen has been prepared to the highest standards.
and being in our situation feels a bit weird.
So our first experience was indeed nice but since then it has been really bad, and I hope we will finally have the car fixed and up to Sytner standards.
20 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Francois-Xavier, We sincerely apologise for the disappointing experience you have had following your purchase. It is certainly not the standard we aim to uphold at Sytner Select Wakefield. We appreciate your patience and understand your frustration regarding the unresolved issues. We would like to invite you to contact our Aftersales Supervisor, Morgan Gee, at Morgangee@sytner.co.uk, who will be happy to discuss your concerns further and work towards a satisfactory resolution. Kind regards, Sytner Select Wakefield Team
Excellent service from start to finish
19 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Shaun, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Select Wakefield. We are delighted to hear that you found our service excellent from start to finish. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Select Wakefield Team
Mariusz dealt with everything so quickly and with no hassle
Bought a car recently and was handled throughout by Mariusz Mezykowsk. Was a really professional procedure and all my questions and queries were dealt with promptly. Really pleased with how easy all the process was especially the pick up of the car as was swift and quick as Mariusz and everything well prepared before we even arrived. Would not hesitate to buy a car from Sytner again especially if Mariusz was dealing with it.
17 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you James, for your wonderful review. We are delighted to hear that Mariusz provided such a professional and efficient service throughout your car purchase. It’s great to know that all your questions were answered promptly and that the collection process was smooth and well organised. Your kind words mean a lot to us, and we’re thrilled you had such a positive experience. We look forward to welcoming you back to Sytner Select Wakefield in the future.
Austin was super friendly and helpful…
Austin was super friendly and helpful and was always informative and thorough with any questions. My experience buying my first car was very smooth. Thank you!
18 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you so much for your kind words, Rosie. We’re delighted to hear that Austin provided friendly and thorough assistance throughout your car-buying experience. It’s wonderful to know that your first purchase with us was smooth and enjoyable. We truly appreciate you taking the time to share your feedback and hope you’re very happy with your new car. Should you ever need any further help or advice, please don’t hesitate to get in touch. Wishing you many happy miles ahead!
Great service by Austen at Wakefield
Great service by Austen at Wakefield
14 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Russell, thank you very much for your kind words and for taking the time to share your positive experience with Austen at Sytner Select Wakefield. We are delighted to hear that you received great service and that Austen was able to assist you so well. Your feedback is truly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back in the future. Best regards, The Sytner Select Wakefield Team.
Fantastic Service!
Worked with Zain and Harry from the Wakefield Sytner branch on my Porsche. they were fantastic, gave me all the information I needed and really took care of me (and the car!) thanks guys, will be using again!
14 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you, D. O., for your kind words and for taking the time to share your experience. We’re delighted to hear that Zain and Harry provided you with excellent service and took great care of both you and your Porsche. It’s always our aim to offer clear information and a friendly, professional approach. We truly appreciate your support and look forward to welcoming you back to the Wakefield Sytner branch in the future. Thanks once again for choosing us!
Fantastic people
Fantastic people, got my car the same day. Quick services and excellent company
13 de março de 2026
Opinião espontânea
Great Service
Great Service, honest sales people with the full process, Yvonne and Tyler were very Thorough with everything, would recommend!
13 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Jake, Thank you very much for your kind words and positive feedback. We are delighted to hear that Yvonne and Tyler provided thorough and honest service throughout the entire process. It’s wonderful to know that you felt well supported and confident in our team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Wakefield in the future. Best regards, The Team
My experience was really good from the…
My experience was really good from the get go, Cole and Harry were really helpful and answered any questions i had. I would recommend people to go there as my experience was very good.
I was able to drive away the same day which was a bonus
11 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Mell, thank you very much for your kind words and for taking the time to share your positive experience with us. We’re delighted to hear that Cole and Harry were helpful and that your questions were answered promptly. It’s great to know you were able to drive away the same day, making the visit even more convenient. Your recommendation means a lot to us, and we look forward to welcoming you back to Bosch Car Service - Sytner Select Wakefield in the future. Best regards, The Team
Best customer service from any dealership!
Amazing customer service, thanks to a compliment team and a co-ordinated management. Came in to look at a few cars and test drive, walked out with an Arctic Whiye Tiggo 7! I will be a loyal customer for years to come. Thanks Sytner Chery!
11 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Thank you, Umeyr, for your wonderful review. We are delighted to hear that our team provided such excellent customer service and that you found the perfect car with us. It’s fantastic to know you’re happy with your Arctic White Tiggo 7 and that you intend to remain a loyal customer. Your kind words mean a great deal to everyone at Sytner Chery. We look forward to welcoming you back for many years to come. Thanks again for choosing us!
The customer service was second to none…
The customer service was second to none very helpful and would definitely choose again👍
9 de março de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Wakefield
Dear Jason - Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear that our customer service was second to none and that you found our team very helpful. It means a great deal to us to know you would choose Bosch Car Service - Sytner Select Wakefield again. Your support and positive feedback truly encourage us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, The Bosch Car Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.