I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehic... Ver mais
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Leia as opiniões dos outros
Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... Ver mais
A empresa respondeu
From my initial enquiry on a used I4 M50, James Hodgson & Syed Ahmed provided fantastic services to get the deal done & the car collected on a Bank Holiday Sunday just 4 days later. James was v... Ver mais
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Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Lever Street, WV2 1AD, Wolverhampton, England, Reino Unido
- 01902457000
3,8
Bom
249 opiniões
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I recently took my car to BMW…
I recently took my car to BMW Wolverhampton for a sensor replacement, and once again Mr Jay Chand provided outstanding service. He kept me updated throughout, made sure the work was done properly, and even ensured the car was washed before collection. When I picked it up, everything was exactly as expected — smooth, professional and hassle‑free.
Mr Chand is consistently reliable, attentive and genuinely customer‑focused. It is always reassuring knowing my car is in his hands. Highly recommended.
14 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Jonathan, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Mr Jay Chand provided you with attentive and reliable service. Your recommendation means a great deal to us, and we look forward to continuing to meet your expectations.
Joke service
Joke service
Went on the Saturday told the advisor that there’s water in the panels and wing mirror is loose with the service. Picked it up same day and my service history all deleted and said had to go through diagnostics which will be £150 as last time was free and took out drain plugs and all that was needed was to remove the bumper and drain pipes, not looked at my wing mirror
Said would call back on Monday. Called 12 times no answer, Tuesday called me back booked for Thursday? No mention of cost,
Thursday said would charge me £120 for diagnostics, drained the water as I mentioned when got it done free last time from bmw who advised me what the issue will be and no costs due to bmw fault,
Service history not out on but stated was non genuine, why take it off? Wing mirror advisor called me said the back sticker is dry and need a new one for £170plus vat, I said leave that as I’ve got stickers at home and I can do this, pressured into buying which I declined, then stated they broke the wing mirror whilst taking this off?
There’s kids working there who have no clue and want to make money
Avoid them there a joke
13 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Juno, we are sorry to hear about your disappointing experience at Sytner Wolverhampton BMW. We apologise for the communication issues and any inconvenience caused regarding the service history and diagnostics charges. It is regrettable that you felt pressured and that the wing mirror was not dealt with to your satisfaction. Your feedback is important, and we understand your frustration. We hope any future interactions restore your confidence in our service standards. Thank you for sharing your concerns.
The experience was well organised and…
The experience was well organised and will informed by Jay thankyou
12 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Tyler, Thank you very much for your kind words and positive feedback. We're delighted to hear that your experience with Jay was well organised and informative. It’s always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your appreciation means a great deal to us and to Jay personally. We hope to welcome you back to Sytner Wolverhampton BMW in the future and continue to exceed your expectations. Best wishes, The Sytner Wolverhampton BMW Team
Great service and experience from the…
Great service and experience from the staff at Sytner Wolverhampton as always. Rosie was fantastic, kept me informed with the repair and also managed to sort it through the extended BMW warranty which was well worth purchasing.
28 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you, G. Uppal, for your kind words and for recognising the excellent service provided by Rosie and the team at Sytner Wolverhampton. We are delighted to hear that you found the repair process smooth and that the extended BMW warranty was beneficial. It’s always our aim to keep customers informed and offer value throughout their experience. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with outstanding service in the future.
Helpful customer service person
1 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Harpreet, Thank you for your kind words and for taking the time to share your experience with us at Sytner Wolverhampton BMW. We are delighted to hear that our customer service met your expectations and that you found our team helpful. It is always our aim to provide the highest standard of service, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Excellent service
Excellent service, kept updated, friendly staff
30 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Andrew, Thank you for your kind words and for taking the time to share your experience with Sytner Wolverhampton BMW. Your positive feedback is greatly valued and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Wolverhampton BMW Team
Jay in the service department was…
Jay in the service department was excellent in keeping me informed on the progress of my vehicle’s warranty repairs.
Mr Andrew Kendrick
28 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Mr Kendrick, Thank you very much for your kind words regarding Jay in our service department. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to assisting you again in the future. Kind regards, The Sytner Wolverhampton BMW Team
Always a brilliant service from Sytner…
Always a brilliant service from Sytner Wolverhampton.
Always made to feel welcome, staff treat you like friends great relationship building with customers.
Rosie is exceptional at her job and deserves progression.
24 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Grant, Thank you for your kind words and for taking the time to share your experience with Sytner Wolverhampton. We are delighted to hear that you always feel welcome and valued by our team. Rosie will be thrilled to know her efforts are appreciated and recognised. Building strong relationships with our customers is very important to us, and your feedback truly means a lot. We look forward to continuing to provide you with excellent service in the future. Kind regards, Sytner Wolverhampton BMW Team
Quick efficient and very friendly…
Quick efficient and very friendly service
24 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Elaine, Thank you for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service both quick and efficient, as well as friendly. IWe look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Very friendly and efficient staff
Very friendly and efficient staff, dealt with straight away and not kept waiting, car was ready when they said it would be and was kept informed of progress and costs.
Ayesha (hope I’ve spelt this right) was lovely, very knowledgeable, friendly and helpful.
21 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Laura, Thank you for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. It’s wonderful to know your car was ready as promised and that you felt well informed throughout. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best regards, Sytner Wolverhampton BMW Team
I am extremely disappointed with the…
I am extremely disappointed with the service I received from BMW Wolverhampton.
I took my car in for a routine service, and I was told that the sump plug thread had been damaged by a previous garage and that the sump pan and gasket would need replacing at a cost of around £1,400. My biggest issue is that they removed the sump plug and started this process without first contacting me to explain the situation or ask whether I wanted the repair carried out. I should have been given the choice to authorise the work or collect my car before anything was dismantled.
After a lot of back and forth, we eventually reached an agreement on the price. However, when I collected my car, I discovered several basic workmanship issues. One of the clips on the air filter housing had been broken, the cabin filters had been installed the wrong way around, and one of the screws had not been fitted correctly. These are simple tasks that should have been completed properly by a BMW dealership.
To their credit, they agreed to supply and fit a new air filter housing after I raised the issue. However, by that point, my confidence in their workmanship had been completely lost. I decided to take the replacement part and have it fitted elsewhere because I no longer trusted them to work on my vehicle.
This experience also left me questioning whether the damaged sump plug thread was genuinely a pre-existing issue or whether it could have been caused during the service, especially given the other mistakes that were made.
Overall, this has been one of the worst experiences I have had with a garage. I expect a premium dealership to deliver a high standard of workmanship, communication, and customer care. Unfortunately, my experience fell well below those expectations, and I cannot recommend BMW Wolverhampton based on the service I received.
26 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Orest, We sincerely apologise for the disappointing experience you have described. We strive to maintain the highest standards of workmanship and customer care, and it is clear we fell short in your case. We understand your concerns regarding communication and the quality of work carried out. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we may discuss your experience further and address your concerns directly. Kind regards, BMW Wolverhampton Team
Average at best
Constantly telling me the car wasn’t ready, waiting for parts to come in. I think when your car is under warranty you become least priority. It went in for a simple warning light, problem found and they had it 5 days if you count Saturday. An issue they told me would be done in 2. We have a friend who worked there not so long back and he did warn us not to use that branch. Lessons learnt I suppose.
15 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Mrs McConnell, We sincerely apologise for the delay and any inconvenience caused during your recent visit. We appreciate your feedback and understand your frustration regarding the waiting time and communication. At Sytner Wolverhampton BMW, we strive to provide the highest level of service, and it is disappointing to hear we did not meet your expectations. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your experience further. Kind regards, Sytner Wolverhampton BMW
Great all round 🙌🏾👍🏾🙏🏾
20 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your review, Stephen. It’s always our aim to provide excellent service and ensure every customer feels valued. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Thanks once again for choosing us.
I purchased a £60k car in December 2023…
I purchased a £60k car in December 2023 , I have had the same issue with the car since then.it has been back 10 times with the same fault and approx they have had my vehicle for 4 months or more. Still not fixed ? Been in touch with BMW direct they said its down to the dealership ?so they have wiped there hands of the issue and not interested how there cars are performing and customer issues. This is totally disgusting. Customer service non existent.
24 de julho de 2025
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Mr Steadman, We are truly sorry to hear about the ongoing issues you have experienced with your vehicle and the frustration this has caused. We appreciate how disappointing it must be to have your car in for repairs so frequently without resolution. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, who i know has been dealing with the matter with BMW UK. Kind regards, Sytner Wolverhampton BMW
I honestly couldn’t be happier with the…
I honestly couldn’t be happier with the service I received from Jason when buying my X1. He made the whole experience so easy from start to finish and was always friendly, approachable, and happy to help with any questions I had. His customer service was genuinely amazing. Nothing was ever too much trouble and I felt completely looked after throughout the whole process. I absolutely love my new car and I’m so glad I bought it from him. I wouldn’t hesitate to recommend Jason to anyone looking for fantastic customer service and a really smooth, enjoyable car-buying experience. Thank you so much, Jason!
17 de julho de 2026
Opinião espontânea
Excellent service as usual.
16 de julho de 2026
Opinião espontânea
Dropped in with a puncture
Dropped in with a puncture, sorted for me on Monday.
Beautiful new showroom, cant wait to choose my next one !
11 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Mr Burton, Thank you for your kind words and for taking the time to share your experience. It’s wonderful to know you’re looking forward to choosing your next BMW with us. We truly appreciate your support and look forward to welcoming you back soon. Should you need anything further, please don’t hesitate to get in touch. Best wishes, The Sytner Wolverhampton BMW Team
Made to feel welcome
The staff made me feel welcome from the outset, really quick turn around on the work that needed to be done and not too pushy about options.
13 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Alex, Thank youfor your kind words and for taking the time to share your experience with us at Sytner Wolverhampton BMW. We’re delighted to hear that our team made you feel welcome from the outset and that you appreciated the quick turnaround on the work carried out. Your feedback means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Wolverhampton BMW Team
Service visit
As always, my visit to the dealership was great. I always feel well looked after from the moment I arrive at reception. The whole team is friendly and helpful. Rosie explained every step and was extremely helpful.
8 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you always feel well looked after from the moment you arrive and that our team, especially Rosie, provided clear explanations and helpful support throughout your visit. It’s wonderful to know that our friendly and attentive service continues to meet your expectations. We truly appreciate your continued trust and look forward to welcoming you back in the future. Best regards, Sytner Wolverhampton BMW Team
No Updates, No Repair, No Accountability
It has now been over two weeks, and my car still has not been repaired from SYTNER WOLVERHAMPTON BMW. This level of service is completely unacceptable. I have been left without my vehicle for far longer than expected, with poor communication and little to no meaningful updates throughout the process. Every time I have chased for information, I have been left disappointed. I trusted Sytner to provide a professional and efficient service, but my experience has been the exact opposite. Customers should not have to constantly chase for updates or wait this long without clear answers. I would not recommend this service based on my experience.
10 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear R A, We sincerely apologise for the delay and lack of communication you have experienced. This is not the standard of service we aim to provide at Sytner Wolverhampton BMW. We understand how frustrating it must be to be without your vehicle for so long. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we can better understand your concerns and assist you further. Kind regards, Sytner Wolverhampton BMW
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