Tapstore UK Ltd Opiniões 

98
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very pleased with Tapstore’s service in helping process my return of goods selected in error. Extremely helpful and prompt in sorting the return and refund. Would recommend.

Classificada 5 em 5 estrelas

I ordered a mono kitchen tap online. As an after thought, I emailed customer sales to ask whether the tap included all fittings, hoses etc. To my amazement, I received a reply within the hour! Upon... Ver mais

Classificada 5 em 5 estrelas

Excellent experience with Tapstore. Teresa answered all my questions with patience, helped me choose the right sink, checked their stock and despatched my purchase promptly. She even sorted out the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a Franke tap . Had not heard from courier, so rang tap store , lovely lady contacted courier to see what the delay was. Courier had noted down wrong postcode. Told it was coming on Monday cour... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios para casas de banho
  2. Renovação de casas de banho
  3. Loja de bricolage, casa e jardim
  4. Loja de móveis para cozinha
  5. Remodelador de cozinhas
  6. Loja de utensílios de cozinha

Escrito pela empresa

Tapstore.com - the widest selection of quality branded bathroom taps, kitchen taps, showers, pumps, bathroom cabinets, wastes, traps, heated towel rails and bathroom accessories available to buy online. Free delivery on orders over £100


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

98 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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4,6

Todas as opiniões

(98)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Prompt service

Taps were clearly priced, as well as faster delivery. Supplied direct from manufacturer. Lack of clarity as to when they would be delivered was researched and resolved by Tapstore customer service without delay.

15 de janeiro de 2025
Opinião espontânea
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Resposta da Tapstore UK Ltd

Thank you for your review! Apologies for any confusion on the delivery estimate, we are pleased to hear that your arrived promptly and on time!

Classificada 5 em 5 estrelas

Fantastic all round service

I cannot recommend this company more. The staff are knowledgable, efficient and polite and their products are good value. Their customer service is exceptional. Well done and thank you

16 de dezembro de 2024
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Resposta da Tapstore UK Ltd

No need to thank us, that is what we are here for! We are glad to hear that you got the help and advice your needed with your order. We hope to deal with you again soon!

Classificada 5 em 5 estrelas

Perfect resolution of an issue

Bought some very fancy and expensive taps, arrived with issues ( direct from supplier and not from tapstore ). Raised an issue in email, Teresa called straight away to resolve, asked for pictures which I sent, called supplier, obtained agreement to send replacements and allowed me to keep the first lot for spare parts. Could not ask for more than that - that a gem. I run a business, issues can happen and the true worth of a business is always going to be how quickly and how well they deal with things when that happens.

6 de dezembro de 2024
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Resposta da Tapstore UK Ltd

Thank you for taking the time to leave us such a kind review! We also understand that problems do occur time to time, but that doesn't make then any less frustrating, so we really appreciate your understanding. We are pleased to hear that it was dealt with quickly and efficiently and hope you love your new taps!

Classificada 5 em 5 estrelas

Reliable, with great customer service

Ordered a Franke tap . Had not heard from courier, so rang tap store , lovely lady contacted courier to see what the delay was. Courier had noted down wrong postcode. Told it was coming on Monday courier would contact me . No word from courier so emailed tapstore by return I was informed of the time slot. Item arrived . Tapstore - of their own volition rang later that day to ensure my tap had arrived. Fantastic customer service, super super helpful . Highly recommend.

2 de dezembro de 2024
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Resposta da Tapstore UK Ltd

Firstly, we apologise for the poor communication from the courier! We always like to make sure things arrive on time, as we know what a pain it is when they don't! Hopefully you are happy with your purchase, we look forward to dealing with you in the future!

Classificada 5 em 5 estrelas

Amazing value and great service

Amazing value and great service

Ordered a tap and need it asap as had been let down by another supplier.

Ordered online and emailed to ask when it would be received. Teresa replied quickly and confirmed it had been despatched and should be with me today...and it was!

Thank you Teresa and Tapstore!

3 de dezembro de 2024
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Resposta da Tapstore UK Ltd

Thank you for your kind words! We are glad to hear that we could assist when others couldn't. Teresa is a real star, so we will pass on your regards!

Classificada 5 em 5 estrelas

Tapstore Advice

Tapstore were very helpful in their advice and the sink was delivered on time.

14 de outubro de 2024
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Resposta da Tapstore UK Ltd

Thank you for leaving us a review! We are glad to hear that we could assist and your order was delivered on time

Classificada 5 em 5 estrelas

The service was second to none

The service was second to none, very informative and kept me updated regularly, thanks
Product reviews

Acquapuro ACQ-IFC+ Replacement Filter Cartridge
Very easy to swap over and install, comes with the two 3/8 x 1/4 90 degree connections, would be beneficial to have straight connectors too. Overall very satisfied and would recommend.

27 de setembro de 2024
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Resposta da Tapstore UK Ltd

Thank you for taking the time to leave us such a great review! We hope to deal with you for all of your future water filter changes

Classificada 5 em 5 estrelas

Easy to order and quick delivery

Easy to order and quick delivery. I would definitely recommend Tap Store

11 de julho de 2024
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Resposta da Tapstore UK Ltd

We are glad to hear you had a smooth transaction with us, we hope to deal with you again soon!

Classificada 5 em 5 estrelas

Very efficient company!

Very efficient products sent out in a timely manner and well packed too. Highly recommend.

24 de junho de 2024
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Resposta da Tapstore UK Ltd

Thank you for your kind review, we are pleased to hear that your order was processed and delivered efficiently!

Classificada 5 em 5 estrelas

Prompt service

The service was prompt and folowed up by a status update and then a personal e-mail. The customer focus seems to be refreshingly paramount. Well done Tap Store.

7 de junho de 2024
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Resposta da Tapstore UK Ltd

Thank you for taking the time to leave us a review, your kind words are greatly appreciated! We always aim to provide the most personable customer experience from ordering to delivery, so are pleased to hear you were happy with the service received!

Classificada 5 em 5 estrelas

Brilliant service and quality of goods

Really easy site to understand. Order arrived within 48 hours. Tap is of a really good quality. Would recommend this store without hesitation.

21 de março de 2024
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Resposta da Tapstore UK Ltd

Thank you for your feedback! We are happy to hear that the site was easy to navigate and you found what you were looking for!

Classificada 5 em 5 estrelas

Quick and easy.

Quick and easy.
Delivery faster than expected.

3 de março de 2024
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Resposta da Tapstore UK Ltd

We are glad to hear that your order arrived in a timely manner and hope you are happy with your purchase!

Classificada 5 em 5 estrelas

Great personal service!!

I was having difficulty getting this particular sink locally and thus company did not make a drama out of my order. In fact, they were very efficient and friendly to someone who is slightly out of her depth in renovating a house. I would definitely recommend.

15 de fevereiro de 2024
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Resposta da Tapstore UK Ltd

Thank you for taking the time to leave us such a kind review. We are happy that we could assist you in sourcing the sink that you had your heart set on! Hopefully we can assist you with any kitchen/bathroom renovations in the future.

Classificada 5 em 5 estrelas

Fantastic service from this company and…

Fantastic service from this company and Tim in particular.
This gentleman spent at least 20 minutes on the phone to me helping me with a problem with my shower even though it became apparent to us both that i was not going to buy a shower pump from them.
Highly recommend this compan

20 de fevereiro de 2024
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Resposta da Tapstore UK Ltd

Thank you for your review! Tim really is the man when it comes to technical assistance, so we are pleased to hear that he could help you out even if it wasn't with a purchase through ourselves. We hope that you keep us in mind for any assistance in the future!

Classificada 5 em 5 estrelas

I needed a replacement kitchen tap

I needed a replacement kitchen tap. From looking, choosing, ordering to delivery it was just 24 hours - what a fantastic result!

8 de fevereiro de 2024
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Resposta da Tapstore UK Ltd

Thank you for your review! We are pleased that your order arrived swiftly and efficiently, and hope that you are happy with your lovely new kitchen tap!

Classificada 5 em 5 estrelas

Great customer service when issues arise

I ordered two taps, one of their taps I ordered said it would be delivered two weeks later as it was out of stock, they emailed a few weeks later to say it wouldn't be in stock anytime soon and offered me a matching tap for a discount. This is great service, kept me informed and offered a discount due to the inconvenience. After 4 months of renovating my house, I have had many bad experiences with customer service of many businesses, but I want to congratulate them on being pro-active and helpful with no hassle and sorted the issue out. Well done. It's a welcome change to many other companies.

30 de janeiro de 2024
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Resposta da Tapstore UK Ltd

We know how frustrating it is when things don't go to plan or unexpectedly available, so we sincerely apologise that your original tap was out of stock. Thankfully we could get you all set up with an upgrade for the same price to make up for the inconvenience! We hope the rest of your renovation has gone to plan and we can help you out with any future projects!

Classificada 5 em 5 estrelas

Super Service & Advice

Initial advice and guidance from Will which was spot on. Ordering process was straight forward. I was updated re delivery via Teresa and emails. Item arrived well packaged, looks good and appears to be working very well. I am very pleased with the product and the service provided by tapstore was excellent. I would highly recommend this company.
Dee C

17 de janeiro de 2024
Opinião espontânea
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Resposta da Tapstore UK Ltd

Thank you for your review! It is great to hear that you were kept well informed throughout the ordering and delivery process. Hopefully everything is still working well and you are happy with your purchase! We look forward to helping you with any of your future requirements.

Classificada 5 em 5 estrelas

Had exactly the tap I needed

Had exactly the tap I needed, ordered in that morning when plumber left and arrived 11am the next day and that was in the run up to Christmas - fantastic service.

19 de dezembro de 2023
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Resposta da Tapstore UK Ltd

We know how chaotic things can get around the Christmas period, so it was a pleasure to assist in getting your tap back up and running in less than 24 hours!

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service. They were super quick to answer my questions via email and again super quick to resolve all issues I had. I will definitely prefer them in my next orders

8 de janeiro de 2024
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Resposta da Tapstore UK Ltd

We are glad to hear that you got the assistance you needed to resolve your issue, if we can be of assistance in the future please don't hesitate to give us a call! We look forward to dealing with you again.

Classificada 5 em 5 estrelas

Excellent service

Excellent product and service to match. Will definitely use again.

1 de dezembro de 2023
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Resposta da Tapstore UK Ltd

Thank you! We look forward to dealing with you in the future

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