Very pleased with Tapstore’s service in helping process my return of goods selected in error. Extremely helpful and prompt in sorting the return and refund. Would recommend.
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Leia as opiniões dos outros
I ordered a mono kitchen tap online. As an after thought, I emailed customer sales to ask whether the tap included all fittings, hoses etc. To my amazement, I received a reply within the hour! Upon... Ver mais
Excellent experience with Tapstore. Teresa answered all my questions with patience, helped me choose the right sink, checked their stock and despatched my purchase promptly. She even sorted out the... Ver mais
A empresa respondeu
Ordered a Franke tap . Had not heard from courier, so rang tap store , lovely lady contacted courier to see what the delay was. Courier had noted down wrong postcode. Told it was coming on Monday cour... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de acessórios para casas de banho
- Renovação de casas de banho
- Loja de bricolage, casa e jardim
- Loja de móveis para cozinha
- Remodelador de cozinhas
- Loja de utensílios de cozinha
Escrito pela empresa
Tapstore.com - the widest selection of quality branded bathroom taps, kitchen taps, showers, pumps, bathroom cabinets, wastes, traps, heated towel rails and bathroom accessories available to buy online. Free delivery on orders over £100
Informações de contacto
Unit P, Charlwoods Business Centre, RH19 2HH, East Grinstead, Reino Unido
- 01342 321121
- sales@tapstore.com
- www.tapstore.com
4,6
Excelente
98 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Perfect transaction
Perfect transaction, competitive price, very quick delivery.
Arrived in perfect condition.
26 de outubro de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
We are happy to hear that everything went perfectly! Thank you for your kind review
Bought a 3 lever kitchen tap
Bought a 3 lever kitchen tap, with pull-out spray (inc. water filter). Excellent & very fast delivery, coupled with knowledgeable experts - Great advice & recommendations from the team
27 de setembro de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for taking the time to leave us a review! Our team were happy to help you pick the perfect product! We hope you are happy with your purchase
What more do you want?
Speedy delivery and the correct product!
18 de outubro de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for your feedback! We are glad to hear that your order arrived quickly and safely
As pleased with my second order as with…
As pleased with my second order as with the first one, really impressed with the service/ delivery, and quality of the products (not sure what comes first these days… guess, it’s Customer service ;)
5 de setembro de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
I am glad to hear that your second order went as smoothly as your first! Once again it was my pleasure to assist and hope to do business with you again very soon!
Will Naylor, efficient, polite and just a really nice guy.
I have been having problems with my filtered water and after a couple of emails to Will Naylor in customer service the problem was resolved. He contacted the manufacturer of the filter tap I had purchased and with the information they gave him I fixed the problem in 5 minutes.
I’m very grateful and really appreciate the great service and support, especially from Will. Thank you so much 😊
15 de agosto de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
We always strive to get any problems resolved as quickly and efficiently as possible, and it was a great relief to hear that a simple fix solved your issue on this occasion! If we can assist with anything else moving forward, please don't hesitate to ask!
Easy to navigate website
Easy to navigate website, good communication from order to delivery. Good packagaging and fast delivery. Would recommend.
7 de junho de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for taking the time to leave us a review! We are glad to hear that you had a pleasant experience ordering with us, we hope to deal with you again soon!
First Class tap supplier
Excellent company with a great selection of taps and sinks at the right price. Quick delivery and good communication from order placement to delivery. Very helpful if you need any advice before placing an order or with fitting.
17 de abril de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for your kind words! We are always here to help should you have any further questions or requirements moving forward, it was a pleasure dealing with you!
Amazing support and service.
I rarely leave reviews. However, when I receive outstanding service I feel compelled to.
When I originally received the bath tap/shower mixer, Tapstore were excellent in dealing with my assembly queries.
The following year, a failed part was sent out next day without any quibble.
Excellent.
18 de abril de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for taking the time to leave us a review! We are so pleased to hear you were happy with the ordering process and the aftercare received, if you need anything else please don't hesitate to ask!
Fantastic customer service
Franke sink arrived in January and we stored it until it was needed and then at the point where the worktop and sink were to be installed we discovered a crack in the sink. Teresa from Tapstore was magnificent and although the item was out of stock with her normal supplier, she managed to get us a new sink in less than a week. She was so efficient and helpful that she deserves 6 stars !
19 de abril de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for your review, we will ensure that your kind comments are passed onto Teresa!
Unreliable shower pump
We bought our shower pump online and had it installed by a professional plumber. Just after a year, it started leaking onto the airing cupboard damaging the wooden boards. Upon inspection, we were advised that the pump had a crack, hence the leakage.
15 de março de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for your feedback, we are extremely sorry to hear this! Please can you give us a call and we can arrange a replacement for you?
Very efficient service
7 de março de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
We are glad to hear you were happy with the service received! Hope to deal with you again soon!
Excellent service
Excellent service, suggested successful remedial action to my problem extremely promptly. Highly recommended for after sales service and quality of products.
1 de março de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for taking the time to leave us a kind review, it was our pleasure to be able to assist you in resolving the issue. If you require anything else please let us know!
Very helpful and polite
I had a problem waiting for delivery of a much needed water pump and they were very helpful in solving the problem.
15 de março de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
We are glad to hear that any issue was resolved swiftly and efficiently, please let us know if there is anything else we can assist with!
Excellent customer service
Excellent customer service. We needed a new mixer tap and we were unsure if we had selected the correct one for our system. We rang customer service and the lady was really knowledgeable and helped us choose the correct tap. The tap arrived the next day with DPD and the quality was excellent. I would highly recommend.
1 de fevereiro de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you so much for your kind feedback, we are glad that we could assist you in choosing the correct product! We hope to deal with you again soon!
Exceptional
Excellent customer care throughout from Will and Team. Huge thanks for your valued service and I hope to deal with you again in the future.
26 de fevereiro de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you so much for your kind review, it was a pleasure to be able to help you with your order! Kind regards, Will
Having ordered some tap filter and…
Having ordered some tap filter and waiting 3 weeks for delivery I flagged the issue to the customer service team. They apologised and said they would get another delivery out. Another week passes and no sign of the product so I chase up again and again I get a passive response. The lack of reflection that it’s been a month with no product delivered was incredible. I’m just glad it wasn’t something I urgently needed. Won’t be using them again…
30 de janeiro de 2023
Opinião espontânea
Resposta da Tapstore UK Ltd
Good afternoon, thank you for your feedback. We are extremely sorry for the issues and delay on your order. As discussed, the original delivery went missing with DPD. When we were informed of the issue, the order was re-shipped the same day, on a next day delivery. DPD were then asked to return the second shipment to us. When we were notified of this, we offered to re-ship your order and refund the postage, or refund the whole order. The option to refund the order was chosen and processed straight away for you.
Excellent customer service, I recommend them.
Excellent customer service. initially called with a few questions which were quickly and clearly answered. Placed the order online and the shower unit arrived promptly. There was an issue with the shower (not Tapstore's fault).within 24 hrs I had a replacement unit back in the hands of the plumber. Given this was in the gap between Christmas and New year I think that was amazing. Happy to recommend and will use them again in the future. Thank you.
29 de dezembro de 2022
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you so much for your kind feedback, we are glad that we could get the issue resolved quickly for you! We hope that you are happy with your purchase and hope to deal with you again soon!
Great Service
Easy and intuitive website. Great prices = super value for money. Prompt services from ordering and taps delivered within 48 hours. Would recommend this company
17 de outubro de 2022
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you so much for your review, we are pleased to hear that your were happy with your order and service received! If we can help with anything else, please let us know!
Very helpful staff
Very helpful staff. Excellent value. Quick delivery. Overall very happy.
11 de outubro de 2022
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for taking the time to leave us a review! We are so glad to hear that you were happy with the service received, we hope to speak to you again soon!
Very satisfied
Good choice of products, easy to order, speedy delivery, and excellent customer service.
17 de outubro de 2022
Opinião espontânea
Resposta da Tapstore UK Ltd
Thank you for your kind review! We are happy to hear we could assist. If there is anything you need help with, please let us know!
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