templeandgrace.co.uk Opiniões 

I’ve shopped with Temple and Grace in person and online. Going into their physical store I’ve had no problems. Customer service was amazing and there was nothing to fault - the quality of their jewellery is great.
However, I recently put in an online order for my finace’s wedding band and ran into a problem. I didn’t receive any confirmation email for my order and I had to chase customer service for it. They sent me an invoice but I wasn’t getting any email updates on my order for 2 weeks which naturally causes anxiety for something as important as a wedding band. Luckily I ordered with plenty of time to spare but without any updates I had no clue when it would be arriving and if I would have time to return and order a new one if it didn’t fit.
I chased them at least 3 times to get updates on my order which were all very vague. I emailed on the 22nd to be told my order was scheduled for the 19th but wasn’t being told if it was dispatched yet. The ring ended up arriving almost 3 weeks later and it was perfect. Just as described online and zero faults.
Reading their other reviews it’s obvious there are major flaws with their online order system which is upsetting because their jewellery is amazing.
Temple and Grace should put more effort into their online presence.

AVOID!!

I ordered a wedding ring for my future husband with enough time before the wedding to arrive as advertised on the website plus i allowed for another 4 weeks additional on top of the advised timescale. Nearer the wedding I chased for updates as the ring didnt arrive as per the timeline advised on the website. It arrived with only a small time range to spare before the wedding which caused additional panic from me which you dont need on the run up to your wedding. I received a call from the London office to say the ring had arrived and would be shipped to my address which was a relief but whilst talking to me, he advised the engraving had not been engraved as per my instruction. The last 3 letters of the engraving had not been completed. I was advised due to the short space of time they wouldnt have time to send it back to Australia to finish and back to me in time for the wedding. I asked if I could take it to a jeweller in the UK to finish off and was advised if I did that I would void the warranty but they would rectify the situation after the wedding so I had no option but to get married with a ring engraving that made no sense. After I returned from honeymoon I contacted Temple and Grace to ask for the engraving to be completed. I was advised to post it back to them and due to the error being all down to Temple and Grace they would cover the cost of postage. I posted off and sent the receipt and proof of postage to them. I was advised it had been sent to head office and to allow 5-7 days for refund. I then got an email asking for the balance of the ring which needed paying which was £1110 - bearing in mind the ring was paid for in full before the wedding. This again caused more anxiety as I called the Head Office and they advised this is an automated email as it had arrived at London store but they did need check if I had previously paid. I chased via email and telephone for an update on this as it was causing undue stress. After a few days the ring arrived at my home with the completed engraving. Then I had to chase the refund for the receipt as nothing had been received. They advised a refund had been processed and to check my bank. I advised no refund had been received. With no communication I received an email from Paypal saying Temple and grace had sent the refund....without checking if I had PayPal or which email to send it to. They sent it to my email address I had been using to contact them which isnt linked to my PayPal which meant I couldnt claim the refund. It was easier to add this email address to my PayPal account than have another conversation with the customer service team to rectify. So eventually I got my refund and completed ring but all with added stress and anxiety. The ring is beautiful but its not worth all that comes with having to deal with the customer service team.

Massively disappointed in Temple & Grace UK. Sara is very happy to communicate when you’re buying but if there’s a problem then the communication dries up.

Three days after our engagement the 2 carat pink diamond fell out of my fiancée’s ring. On closer inspection the claws used to hold the stone in place were simply not fit for purpose. I asked for the 1 carat stone to be upgraded to a 2 carat stone and the jeweller has not modified the ring to accommodate the new stone.

Sara now doesn’t answer her mobile phone and ignores emails.

I strongly advise anyone thinking of purchasing from here to think again.

One of the worst customer experiences I’ve ever had that unnecessarily snowballed due to gross incompetence of their staff and total apathy from the founder, Twisha.

Ordered a pair of earrings a couple of weeks before my wife and I’s 10th anniversary after being assured they were available and I’d receive them before the date.

The day before they were supposed to arrive and not having received any communication I reached out for an update. Only heard back after hours advising the earrings didn’t pass QA so had been sent off to be remade.

I checked again the next morning to see if this was actually the case, it was. I explained this isn’t what I’d been promised so they offered 10% off my next purchase, which was useless under the circumstances.

I asked if they had a pair at the Perth boutique that I could collect given the clock was ticking. There wasn’t but I was offered another pair as a substitution. I accepted and left work early to race across town before they closed.

After arriving, the boutique manager Michelle (who was genuinely lovely) showed me the earrings, told me they were samples so couldn’t actually keep them and oh yeah, they’re 3x the price of what I’d ordered. I spent the next 45 minutes in the store while poor Michelle (again, lovely) did her best to navigate the mess she’d been hand balled with the head office.

It was clear that Twisha had zero interest in helping find any sort of solution, I could hear the conversation.

I’ll leave it there out of kindness to anyone still reading but the outcome was me leaving with no time to find another option so my wife gets nothing on our (Good Friday) anniversary, half a day wasted and requesting a refund.

Hopefully the refund passes their QA.

I would strongly advise others to be extremely cautious before ordering from Temple and Grace.

I ordered an 18k rose gold ring. When it arrived, it did not resemble the product images on the website, came with no certificate of authenticity or valuation, and was not hallmarked. After checking myself, the ring weighed approximately 5g, which should legally be hallmarked in the UK.

When I raised these concerns, I was initially told hallmarking was not required, which was incorrect. Only after pushing back did the company agree to accept a return.

Although a refund was eventually issued, this only happened after multiple follow-ups and chasing. The process was far more difficult and time-consuming than it should have been for an item that was clearly not as described.

Selling jewellery advertised as 18k gold without a hallmark or certification, then providing misleading explanations and requiring customers to repeatedly chase for a refund, is not acceptable.

Based on my experience, I would not trust this company for high-value jewellery purchases.

We ordered both of our wedding rings at the beginning of August and received our confirmation straight away. One of the rings was due to arrive only a week before our wedding, so we called customer service to check if it could be dispatched any sooner, just in case alterations were needed.

Over the following six weeks, we phoned regularly for updates and were repeatedly told we’d receive a call back — but we never did. Only one member of staff actually looked into it properly and confirmed that the rings would arrive in time. Unfortunately, that reassurance turned out to be completely wrong.

When the dispatch date came and went with no update, we called again (after several failed attempts to get through) and were told — just four days before our wedding — that the rings would not be arriving. To say we were devastated is an understatement.

We requested a refund immediately so we could go out and buy replacements, and were told the refund would be processed the next day. It wasn’t. I chased again the following week with no reply, then chased again five days later before finally receiving a message saying they’d “look into it.” Finally today, almost 2 weeks later, the money has been refunded.

This entire experience has been incredibly stressful at what should have been one of the happiest times of our lives. Between the poor communication, broken promises, and lack of accountability, I honestly cannot recommend this company to anyone. What should have been a joyful purchase became a complete waste of time, money, and emotional energy.

Temple and Grace have been horrific with communication about our two wedding rings. We are getting married next Saturday and obviously haven’t received our rings yet. We have called and emailed multiple times and when we have managed to speak to someone they have lied about the rings being ready to go. This feels like a scam. If our wedding wasn’t so soon I would cancel the order and never look back but we still need something to exchange on the day! Do not go near.

The whole experience from initial appointment booking to visiting the shop on a couple of occasions was pleasurable.
We were looking for non-conventional wedding rings. We received excellent service at Temple and Grace. Sonaire was very knowledgeable and helpful, assisted us in making our choices. Thoroughly recommend Temple and Grace.

I very rarely leave reviews but the level of service given by Sonaire was second to none in ensuring that my meteorite wedding band met my expectations. Despite a tight turnaround, his attentiveness to quality and willingness to go above and beyond were amazing. I could not recommend Temple & Grace highly enough.

What a true delight and refreshing change to have such excellent customer service! For some very sad personal reasons I needed to get a wedding ring with haste for my mum to give to my dad on his 90th birthday, it was a very tight turn around and the wedding band was to also be engraved.
I worked with Sonaire Sadik and I can tell you this gentleman has pulled out every stop to get this ring to me rushing to the post office himself personally and I got it 3 days early. Thank you does not sound enough.
Sonaire has been outstanding even ringing me at weekends to keep me updated. The ring is lovely and presentation packaging very nice.
I am sure on my Dads 90th birthday this Wednesday the day will now be perfect for my mums sake. Sonaire could have done no more excellent and genuine customer service. I would not hesitate to use them again

I had a great experience with Temple and Grace, especially because of Joseph’s customer service. They were able to meet our tight deadline of getting a ring made for my fiancée before we went on holiday and Joseph went above and beyond throughout. We really like their variety of ring designs for men and will be using them again to make our wedding bands. I would highly recommend them for anyone wanting a more boutique service at affordable price.

Ordered my ring 2 months ago, still hasn't turned up, and they have gone quiet for the last month. I have tried email and WhatsApp

Text replies were not prompt. The stone I was offered was of very poor quality & they never got around to tracking down a better one. My email went to the wrong folder - as if I have control over that - &, so, were ignored for over a month until I prompted them.

Bought my stunning gents platinum and diamond wedding ring from temple and grace (Australian company) but via their uk website, as I couldn’t find anything like it anywhere else in the world. It’s a truly unique and stunning piece of jewellery. Researched the company (as not currently uk based) and decided to purchase, as it’s the only design I wanted after seeing it online. It arrived some weeks later and was exactly as per the pictures. Had a slight issue with the fit, but Twisha (on a business trip to the uk whilst looking for a store site to open in London) personally visited my house in Milton Keynes to collect the ring!! Few weeks later after it was revised at the workshop and it’s back as promised and now it’s a perfect fit. Totally recommend her and the company. Uk store opening soon I believe. Will be definitely buying again. Also the jewellery is lifetime guaranteed, they will re polish it or replace any diamonds if they ever fall out etc and even resize it free of charge

The moment I saw the collection of rings on the Temple and grace website, I knew this was the store I would buy from. The personalised service provided by Twisha added on my experience. Her experience and knowledge led to me selecting a wonderful wedding ring which I absolutely cherish.

Very helpful! Alot of options & great customer service number.

I exchanged the original ring we ordered as it was a little too big; Nancy at Temple & Grace was extremely helpful throughout this process and gave us fantastic service. The ring we received was perfect and arrived promptly as promised. Tracking details were also provided before it was sent. Great service.

If I could scored minus stars, I would. Easily the worst company I have ever had the misfortune of being foolish enough to buy from.
Bought a wedding ring that should have taken 3 weeks to arrive. After almost 2 months it eventually arrived, wrong size. I emailed, called and no answer. Finally they answer from no where saying return it and they will send me a new one at the correct size....send the wrong size again. After almost another month I still have had no reply when I have asked for a refund. I have no idea why I didn't check the reviews before I bought. But please avoid!

I wouldn’t even score this a 1. Do not purchase from this company. I wish I had looked at the reviews on the company and not just the product as I have had nothing but trouble since ordering a wedding ring at the beginning of jan. I initially wasn’t sent confirmation so had to chase despite them taking payment and then I have had to chase and chase asking where the product is. They claimed to not have received confirmation of the ring size and then needed to check my address, all of which has been sent and some information would have been contained in the original order. I have spent hours following up, no one answers the phone and it was only when I requested a refund that they said my order was being processed and would be with me by the end of feb. Well guess what it’s the 29th feb and still no ring, no confirmation on a delivery date so now having to try and get my money back. Truly awful service and will never use or recommend. Just glad I didn’t order the other ring from here aswell