Enjoyed the whole experience in general but took a while to get started. Had to queue up at the front desk several times to just get the game started (which I felt could have been avoided if staff sor... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoStar City, Watson Road, Birmingham, B7 5SB Birmingham, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First time going here travelled from Wolverhampton. Parking was not easy very busy! We were late but still had a lane straight away. Valentine’s Day so we were anticipating a level of waiting but no w... Ver mais
A empresa respondeu
Really easy to navigate the webpage - clean and friendly - bowling alley pc easy to use and fun to out your own photos on, easy to put the bumpers on. Couldn’t get the Wi-Fi to work to order drinks an... Ver mais
A empresa respondeu
Great place to bring the family staff very friendly and helpful my wife is blind and was made to feel very welcome everything was done to make her experience a pleasant one
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin Birmingham Star City lives inside the Star City leisure complex, just off the M6 and a few minutes from the city centre, Aston and Nechells — easy reach whether you’re driving in or hopping the bus. With 28 bowling lanes and fantastic lane light effects, we’re one of Birmingham’s biggest bowling spots. Plenty of room. Loud music. Pins that won’t know what hit them. And it’s not just bowling. We’ve got two private karaoke rooms (sing like nobody’s watching), Houdini’s Escape Rooms for the problem-solvers, pool, table tennis, air hockey and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Birmingham, sorted.
Informações de contacto
Star City, Watson Road, Birmingham, B7 5SB, Birmingham, Reino Unido
- 0333 034 6100
3,8
Bom
140 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Tenpin - Birmingham Star City
Hi there, thank you for your 5* review of Tenpin Birmingham Star City! We're so pleased to hear this. See you again soon! Best wishes-Leila
Was amazing few hours
Was amazing few hours. The manager lynz really went above and beyond for our visit had a small issue and she handled it superbly we will be back again before kids go back to school.
29 de julho de 2026
Resposta da Tenpin - Birmingham Star City
Hi there, thank you for leaving Tenpin Birmingham Star City an amazing 5* rating. We are so glad to hear you had a great time with us today and that the issue you had was resolved by the team. We can't wait to welcome you all back soon! Best wishes - Kaylee
We popped down for a game
We popped down for a game, but the place was a real letdown. The whole venue looks completely dull, dated, and in dire need of a proper modern lick of paint.
Unfortunately, it wasn't just the tired decor that put us off. The place felt rather untidy overall, and to top it all off, the bowling balls were filthy and sticky to touch.
You expect a basic level of cleanliness and upkeep for a family outing, but this missed the mark completely. Won't be bothering to come back, and definitely wouldn't recommend it.
12 de agosto de 2026
Resposta da Tenpin - Birmingham Star City
Hi Muhammed,
Thank you for your 1* review at Tenpin Star City! We are very sorry to hear that you found the level of cleanliness was not up to standards on your most recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed as your feedback is important to us. If you would like this to be looked into further please email customer.feedback@tenpin.co.uk. Best wishes- Steph
Staff were amazing 👏 had a great time…
Staff were amazing 👏 had a great time with the kids , very good offers.
12 de agosto de 2026
Resposta da Tenpin - Birmingham Star City
Hi Zaheer,
Thank you for your fantastic 5* review at Tenpin Star City! It's great to hear you've had such a great time whilst on your recent visit to us. We love to hear all about it and look forward to welcoming you back again very soon! Best wishes- Steph
Resposta da Tenpin - Birmingham Star City
Hello Stephanie,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We are so pleased to hear that you found our team members friendly and helpful. We hope to see you again very soon. All the best ~ Laura
The bowling alley we were assigned had…
The bowling alley we were assigned had not been cleared of the previous occupants’ debris which we had to clear ourselves. Chips and salt over the floor and seats and the remains of their meals in cardboard.
We were told it was ready for us.
The bowling was fine although I think if we come again we shall only book one game
11 de agosto de 2026
Resposta da Tenpin - Birmingham Star City
Hello Margaret,
Thank you for taking the time to rate Tenpin Birmingham Star City 3 stars. We are very sorry to hear that your assigned lane was not clean upon your arrival. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention. We will ensure this is addressed with the team. We hope you'll consider visiting us again and that your next visit is the 5 star experience we wish to give all our customer. All the best ~ Laura
Resposta da Tenpin - Birmingham Star City
Hello Jeanette,
Thank you for taking the time to rate Tenpin Birmingham Star City 5 stars. We're so pleased to hear you had fun, found our staff helpful, and were happy with the price. We hope to see you again soon! All the best ~ Laura
I had such a lovely experience especially with a staff named zaynab
I had such a lovely experience at StarCity Tenpin and really enjoyed my visit. The atmosphere was great, the staff were friendly and welcoming, and the service was excellent throughout. Zaynab in particular stood out to me because she was so kind, helpful and attentive when serving us food. She made sure we had everything we needed and took the time to make us feel welcomed and looked after. Her friendly attitude and great customer service made a big difference to our experience. It’s clear she puts effort into making customers feel comfortable and happy. Thank you, Zaynab, for making our visit such a positive experience. I would definitely recommend StarCity Tenpin to others!
5 de agosto de 2026
Opinião espontânea
Resposta da Tenpin - Birmingham Star City
Hi Haseebah, thank you for the excellent 5* review for Tenpin Star City! We're so glad to hear that you had a lovely visit, that you enjoyed the atmosphere, and that Zaynab had provided a friendly and positive experience. We will be sure to pass on your kind feedback, and we hope to see you back again soon! Best wishes - Adelaide
Pleasant staff and great customer…
Pleasant staff and great customer service. One staff in particular, zaynab, provided excellent customer service when serving our food!
8 de agosto de 2026
Opinião espontânea
Resposta da Tenpin - Birmingham Star City
Hello, Thank you for taking your time to leave us a outstanding 5* review. We are really pleased to hear that you enjoyed your recent visit and found our team members great throughout. We do hope to see you again very soon. Many Thanks - Kimberley
Resposta da Tenpin - Birmingham Star City
Hi Mazhar
Thank you for your fantastic 4-star review! We are so pleased to hear that you found the booking process easy and that our team provided great and polite service. We appreciate your kind words! Best wishes - Clare
I cudnt decide where to take my…
I cudnt decide where to take my granchildren for a treat they asked to ho bowling never been b4 but we all had a lovely day my grandchildren loved it
6 de agosto de 2026
Resposta da Tenpin - Birmingham Star City
Hi Christine, thank you for leaving a 5* review of Tenpin Birmingham Star City! It's wonderful to hear how much fun you and your family had on your recent visit. We can't wait to welcome you back again soon! Best wishes-Leila
The summer offer was great
The summer offer was great, apart from the prices for drinks at the bar which are ridiculously high, can go Aldi n buy a pack for the price of 1 kids drink, n slushes are cheaper then squash drinks that needs a rethink a fruit shoot shud not cost more then a slush but otherwise was a great experience
29 de julho de 2026
Resposta da Tenpin - Birmingham Star City
Hi Leah, thank you for your 4-star review of Tenpin Birmingham Star City! We're glad to hear you had a great experience overall and we appreciate your feedback regarding our drink prices! Please be assured all of your feedback will be shared with the appropriate team and in the meantime, we hope you will still consider visiting us again in the future! Best wishes - Mel
Good but slow
Went out for my daughters birthday, paid for pizza and 1hr of bowling.
They never had any pizza dough for pizza so they offered up burger meals.
We thought great.
Took almost the hour for them to come, was meant to come with cheese and sauce on the burgers, but they came plain.
We asked for some ketchup, to be told they haven't got any, which is a bit 🤔.
The bowling side of things were good though and the staff were good. Overall we enjoyed our day.
5 de agosto de 2026
Resposta da Tenpin - Birmingham Star City
Hello Sam, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Star City. We are pleased to hear that everyone enjoyed the bowling game with us. However, we are disappointed to hear the issues you had during your stay regarding the meals. We will pass your feedback onto our team. If you would like to discuss this further with us, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Great day out
,
Just would like to give my feedback to a staff member at the bowling arcade her name is Sky a very pleasent young lady with great customer service skills whom made our vist very enjoyable and went far and beyond, a great asset to star city and tenpin
5 de agosto de 2026
Opinião espontânea
Resposta da Tenpin - Birmingham Star City
Hello Imran, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin at Star City! We are so pleased to hear that you had a great time and found a member of our team great throughout. We do hope to see you again very soon. Many Thanks - Kimberley
Staff responded to issues with the…
Staff responded to issues with the bowling alley well.
6 de agosto de 2026
Resposta da Tenpin - Birmingham Star City
Hi Amandeep, thank you for the 4* rating of Tenpin Birmingham Star City. We're pleased to hear that the team responded to the issues you were faced with efficiently. Hope to welcome you back again soon!
Take care,
Kirsty
I booked a family day out for bowling
I booked a family day out for bowling. The Que was very big and they where short staffed even though I had pre booked it.when a bowling alley was assigned to us the table was full off mess and the floor had liquid split on it. Even asking several times for it be cleaned up no one attended
23 de julho de 2026
Resposta da Tenpin - Birmingham Star City
Hi Idris, thank you for leaving a review of Tenpin Birmingham Star City. We are very sorry to hear about the long queue, the cleanliness of your assigned lane, and the lack of staff attention despite your pre-booking. Your feedback is so important to us so please be assured all will be shared with the appropriate team so that improvements are made and we do hope you will still consider visiting us again soon! Best wishes - Mel
Always great fun when we come here.
29 de julho de 2026
Resposta da Tenpin - Birmingham Star City
Hello, what a fantastic 5* review of Tenpin Birmingham Star City! We are delighted you had such a fun visit and we can't wait to see you again soon for another 5* experience! Best wishes - Mel
Easy to play
29 de julho de 2026
Resposta da Tenpin - Birmingham Star City
Hi Mia, thank you for the 5* review for Tenpin Star City! We're glad that you found it easy to bowl, and we hope to welcome you back again soon! Best wishes - Adelaide
Organised and polite staff.
Organised and polite staff.
Some of the lanes kept breaking down but they were fixed quickly.
14 de julho de 2026
Resposta da Tenpin - Birmingham Star City
Hello Osborne Primary School.
Thank you for taking the time to rate Tenpin 4 stars. We're delighted to hear that you found our team organised and polite. We appreciate your understanding regarding the lane issues and are glad they were resolved quickly. We hope to welcome you back again soon. All the best ~ Laura
Resposta da Tenpin - Birmingham Star City
Hi there, thank you for the lovely 5* rating of Tenpin Star City. We are delighted to hear that you had a fun time with the family! We hope to see you again soon for another 5* experience. Best wishes, Jade
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.