I love going to Tenpin and I always have a great time. The only thing that marks it down was when I went with friends the other night, our bowling lane malfunctioned twice and due to what I assume is... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoCambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great experience booking 2 bowling games for my son and his friends. They all had so much fun. The members of staff was helpful when the bumpers didn’t go up. The Tuesday offers are excellent also
A empresa respondeu
Really sad to see the pins are now on strings which really changes the bowling experience (and not for the better) Appeared understaffed as long waits for food and drinks whether ordered on the app... Ver mais
A empresa respondeu
Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Informações de contacto
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, Reino Unido
- 0333 034 6100
3,7
Aceitável
222 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bad food, lane dirty, staff nowhere to be seen
The lane was dirty, with food bits on the table and seating and floor.
Ordered food as we arrived and finished our bowling game while waiting and then had to wait a further 15mins more after that, a total of 50mins for a hot dog, chicken nuggets and some curly fries. Then, the food came out over cooked with over half of the fries inedible.
The staff were unavailable and hard to find when we had issues on the lane. Resorted to walking down the opposite lane to fit it ourselves as we could not find anyone to help us.
Very poor experience
17 de abril de 2026
Resposta da Tenpin - Cambridge
Hello Simon,
Thank you for taking the time to rate Tenpin Cambridge 3 stars. We're sorry that the lane wasn't clean and that your food took a long time and wasn't prepared well. We'll share your feedback regarding the food and staff availability to improve our guest experience. We hope that your next visit is a 5 star experience. All the best ~ Laura
Understaffed venue that could be much better
We prebooked for a two game bowling session. On arrival we were told our session would start late so we went to do Karaoke instead. The touchscreen in the room didn't work, sigh. We then had to wait again to get on our lane because there simply was not enough staff. The guys that were there were doing their best but it was a thankless task for them to keep things moving.
15 de abril de 2026
Resposta da Tenpin - Cambridge
Hi James, thank you for taking the time to leave a review of Tenpin Cambridge! We are very sorry to hear that your lane was not ready upon arrival and there were some technical issues with the karaoke booth! Your feedback is extremely important to us so please be assured all will be sent to the team so that improvements can be made! We do hope this will not stop you for visiting us in the future and we hope to welcome you back soon! Best wishes - Mel
Staff were very helpful
Staff were very helpful. We had a problem with lane 16 the bumpers would not stay up but we enjoyed the game never the least the bumpers were for a 3 year old
15 de abril de 2026
Resposta da Tenpin - Cambridge
Hi there
We're glad you found our staff helpful and that you enjoyed your game. We appreciate you bringing the bumper issue on lane 16 to our attention, and we'll look into it. Thanks for the feedback! Best wishes - Clare
My six year old grandson stayed with us…
My six year old grandson stayed with us for a week in the Easter holidays. I had numerous events planned for the week but when I asked him at the end of the week which he enjoy the most, without hesitation he said Tenpin bowling. That says it all for me.
15 de abril de 2026
Resposta da Tenpin - Cambridge
Hello Mari,
Thank you for taking the time to rate Tenpin Cambrudge 5 stars. We're happy to hear that your grandson enjoyed his time with you, and that our bowling experience was his favorite activity. Thank you for sharing your positive feedback; it truly means a lot to us. All the best ~ Laura
Great staff and great fun
15 de abril de 2026
Resposta da Tenpin - Cambridge
Hi Marius, thank you for leaving Tenpin Cambridge an excellent 5* rating. We are so pleased that our staff had a positive impact on your visit and that you had a great time with us! We look forward to seeing you again soon. Best wishes - Kaylee
We paid for a game of bowling for 8 of…
We paid for a game of bowling for 8 of us - only to be told 30minutes into the game that the lane was needed for someone else and we would have to leave. Not a great service after paying over £70 - we didn’t pay for a specific timeframe but a game of bowling which we were then told we couldn’t complete. Really poor customer service.
15 de abril de 2026
Resposta da Tenpin - Cambridge
Hi Amy, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that you were unable to finish your game of bowling. If you would like to discuss this further, please send us an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment caused. We do hope to welcome you back again for a much better experience.
Take care,
Kirsty
It was fun, a good experience
It was fun, a good experience and the staff were polite and helpful which is very important. Some of the toilets needed cleaning, and we had a 15 or so mins wait for our lane. Otherwise all good.
15 de abril de 2026
Resposta da Tenpin - Cambridge
Hi Jane, thank you for leaving Tenpin Cambridge a great 4* rating. We are so glad to hear you had a nice time with us and that our staff had a positive impact on your visit. We greatly appreciate the feedback regarding the toilets and will ensure this is passed on to the team. We hope to see you again soon! Best wishes - Kaylee
Awesome bowling
Awesome bowling, good service, cheap drinks. Wish the bathrooms were a bit nicer though.
15 de abril de 2026
Resposta da Tenpin - Cambridge
Hi Danyka,
Thank you for your fantastic 5* review at Tenpin Cambridge! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Poor customer service.
Very poor customer service from the staff. When approached, they were dismissive of any questions or queries.
The food was also delivered late.
The balls were not in great condition, and there were only a few medium-sized ones available. We ended up having to find one that no one was using and share it within the group, as the rest were either too heavy or too small.
On the day we attended, there was only one till with a staff member available to help with queries, so there was always a queue, even just to ask a simple question or request assistance.
9 de abril de 2026
Resposta da Tenpin - Cambridge
Hi Adriana, thank you for taking the time to review Tenpin Cambridge! We're sorry to hear that there had been issues with the service and the bowling balls during your visit, and for any disappointment caused. So that we can discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team to be looked into. We hope to see you again soon for a better experience! Best wishes - Adelaide
We always have a great time
We always have a great time
Bowling slight problem with the ball
Getting stuck but was quickly
Sorted out
10 de abril de 2026
Resposta da Tenpin - Cambridge
Hi Joanne, thank you for the lovely 5* review for Tenpin Cambridge! We're sorry that there had been technical issues during your games but are glad to hear that this was able to be resolved by our team. We look forward to seeing you again soon! Best wishes - Adelaide
Unfortunate experience.
Unfortunately bowling balls were repeatedly lodged and disrupted our play time on around 5 occasions.
Whilst initially dealt with, we then had to queue up each time for an average time of 5 minutes on each subsequent occasion to have this fixed. We were moved lanes twice.
To compound things, we then had to deal with a member of staff who accused me of showing 'attitude' for requesting a refund despite our shortened game time, queueing times (despite the lack of other people queueing at the bar on what was a quiet Monday night) and overall poor experience.
We've loved coming here before and it's been a delight for our children too. Apart from one staff member working behind the bar, everyone else was courteous in dealing with us, but this has somewhat marred our overall hope of a memorable night out for our family. We hope next time is better.
13 de abril de 2026
Opinião espontânea
Resposta da Tenpin - Cambridge
Hi there, thank you for taking the time to write a review for Tenpin Cambridge! We are very sorry to hear that there had been technical issues during your games, a long wait time for these issues to be resolved, and for any disappointment caused. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Cambridge' and we can pass this to the correct team. We hope to see you again soon for a better experience! Best wishes - Adelaide
Making memories and enjoying the moment
Excellent work guys thank you for such it was a memorable day spent with my children and grandchildren xx
8 de abril de 2026
Resposta da Tenpin - Cambridge
Hi there, thank you for the lovely 5* rating of Tenpin Cambridge. We are delighted to hear that you had a memorable day with your children and grandchildren. We hope to see you again soon for another 5* experience! Best wishes, Jade
Save your money
The barriers where broken when we put them up, tables where covered in liquid, and the bowling balls got stuck and took the staff ages to fix, the staff also weren’t welcoming at all but tbf they don’t get paid enough to care probably
8 de abril de 2026
Resposta da Tenpin - Cambridge
Hi there. We're sorry to hear about the issues you encountered during your recent visit to Tenpin Cambridge. Please feel free to send us the details via email to customer.feedback@tenpin.co.uk with the subject 'Review - Cambridge' if you would like to discuss this matter further. Best wishes, Jade
Booked an hour with pizza for £40 which…
Booked an hour with pizza for £40 which I thought reasonable . However because of a blockage we didn’t have enough time to complete the second game when it auto cut off !
8 de abril de 2026
Resposta da Tenpin - Cambridge
Hello Kevin, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Cambridge. We are pleased to hear that you found our deals good value. However, we are disappointed to hear that the bowling game was delayed due to a tech issue. If you would like to discuss your recent visit with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Resposta da Tenpin - Cambridge
Hi Thomas. Thank you for rating Tenpin Cambridge 5*! We're so glad you had fun and looking forward to welcoming you back soon. Best wishes, Jade
I thought it was a lovely venue with a…
I thought it was a lovely venue with a good variety of games to play but the pool ques were in bad condition and the pool games were very expensive a game of pool shouldn’t be more than a pound a game
8 de abril de 2026
Resposta da Tenpin - Cambridge
Hi Tyler, thank you for rating Tenpin Cambridge 3*! Thank you very much for this feedback, we value all feedback from our customers and will be sure to pass these comments on. Best wishes, Jade
Nice time with family
8 de abril de 2026
Resposta da Tenpin - Cambridge
Hello Martin, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
I organised a bowling event for a group…
I organised a bowling event for a group of around 20 people. Overall, we had a really good time.. the bowling itself was fun and it worked well as a group activity, so I would still recommend it as an outing.
That said, there were a few issues with the service. Some people arrived a bit later, and we were told we had to wait until everyone was there before starting, which was fair enough. However, we were also asked to order all our drinks upfront, which didn’t feel very flexible as not everyone was ready to decide straight away.
We had booked a package that included two games and one drink each. A few people didn’t end up coming, and we were initially told we could still use those extra drinks, which we appreciated. But when we later tried to get what should have been one of the remaining drinks, we were told it had already been taken. This didn’t seem right since I had been keeping track of the orders, and the way it was explained came across a bit abrupt and dismissive.
It was also very busy at the time, with quite a few groups arriving at the same time, so it’s possible there was some confusion and someone else may have been given one of our drinks by mistake. Unfortunately, this meant we ended up having to buy extra drinks separately.
Still had a really nice time overall, but I do think the service and customer experience could be improved a bit.. especially when it comes to flexibility and handling larger group bookings.
26 de março de 2026
Resposta da Tenpin - Cambridge
Hi there. Thank you for taking the time to review Tenpin Cambridge! We're glad you had a good time overall bowling with your group. We appreciate your feedback regarding the drink service and the initial inflexibility with ordering. We'll review our procedures for large groups to improve the customer experience and avoid similar issues in the future. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Cambridge'. We hope to see you again soon for hopefully a 5* experience next time. Best wishes, Jade
Great lanes
1 de abril de 2026
Resposta da Tenpin - Cambridge
Hello, thank you very much for the fabulous 5* review of Tenpin Cambridge! We are really happy to see you had the best time and we can't wait to see you again soon! Best wishes - Mel
Bad experience
I paid for this as a treat for my daughter for her friends birthday. We paid for an hour of play and the lane broke down so they didn’t get the full hour. She said the staff were rude and miserable and practically threw the pizza at them. They then went to play in arcade and pool table took money and then change machine wasn’t working so they couldn’t get money to play in the arcade
30 de março de 2026
Resposta da Tenpin - Cambridge
Hi Hayley, thank you for taking the time to leave a review of Tenpin Cambridge. We're sorry to hear that the lane malfunctioned, the service was poor, and there were issues with the arcade games. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we are sorry for any inconvenience that was caused and we do hope to see you again for a better experience.
Take care,
Kirsty
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.