Typical bowling centre. Understaff and staff not that worried about customer service (long waits at reception, food left without checking anything is needed, long waits at bar to get condiments for f... Ver mais
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Localização
Alterar localizaçãoCrosspoint Business Park, Olivier Way, Coventry, CV2 2SH Coventry, GB
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Leia as opiniões dos outros
Bowling.. only with Tenpin! Place where you can have fun with whole family!! Food ok, however portions could be a little bit bigger. Competitive prices compared to others.
A empresa respondeu
I had booked a dart game and, when I arrived, there was no staff at the counter. There were several other customers waiting as well. A staff member eventually came after around 7–10 minutes. It wa... Ver mais
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We had fun, enough said. We used the Karaoke rooms for a family evening treat; it was really fun. However, the first time we used the room, it was not working properly. The staff were friendly and sor... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Tenpin Coventry is easy reach from Coventry city centre, Kenilworth, Rugby and across the West Midlands. With modern bowling lanes and lane lighting, we’re a great spot for families, groups and student nights in one of the Midlands’ biggest cities. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Coventry, sorted.
Informações de contacto
Crosspoint Business Park, Olivier Way, Coventry, CV2 2SH, Coventry, Reino Unido
- 0333 034 6100
3,3
Aceitável
238 opiniões
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Great night great screen but very hot…
Great night great screen but very hot in there you need air conditioning
14 de julho de 2026
Resposta da Tenpin - Coventry
Hello, thank you very much for leaving a 4* review of Tenpin Coventry! We are pleased to hear that you had a great time. However, we are sorry to hear that it felt too hot. Our Coventry venue has air conditioning in the main area and karaoke booths and so we will be sure to make the team aware that is was still feeling too warm. In the meantime, we do hope you will still consider visiting us in the future and we look forward to welcoming you back! Best wishes - Mel
Could be brilliant just isn't unfortunately
Coventry tenpin is a gold mine with all the activities under one roof. You could literally spend a good part of your day there.
It's just a shame the staff/place is so unorganised.
Food orders took ages to come out even after revisiting the staff members as it had been 20+ minutes no one could tell us where our order was or if it was coming anytime soon. When it did come out the staff had 0 clue about what it was and where it was supposed to go.
Unsure if Coventry is understaffed and that's the issue because at times, no one was on the bar or the reception but there were no staff in sight anywhere.
Before coming we were informed about how things worked and the food offering but when we arrived it was nothing like was mentioned and the food offering was totally different.
Overall everyone still had a good time there and I would return but only for an activity and we would skip the food and go somewhere else
12 de julho de 2026
Resposta da Tenpin - Coventry
Hello Andrew,
Thank you for taking the time to rate Tenpin Coventry 2 stars.
We appreciate your detailed feedback. We're truly sorry to hear about the disorganization you experienced with food orders and staff availability. We're also sorry that the information provided before your visit didn't match the reality. We're glad you still had a good time and would consider returning for activities. Your comments will help us improve. All the best ~ Laura
None
Playing Tenpin is very good. But the prices without student offers is a bit higher.
9 de julho de 2026
Resposta da Tenpin - Coventry
Hi there, thank you for your 5* review of Tenpin Coventry! We love hearing about how much you enjoyed coming to visit and we appreciate your feedback about the student pricing. We hope to see you again soon! Best wishes-Leila
soft play coventry
Attended soft play coventry
Unfortunately stayed under an hour due to the intense heat & sensory overload. I understand all the different experiences you offer. Having the soft play next to all the gaming, slot machines didn’t make it a pleasant experience with a 2yr old & heavily pregnant mum.
10 de julho de 2026
Resposta da Tenpin - Coventry
Hi Jaq, thank you for your 3* review of Tenpin Coventry. We are very sorry to hear that you did not get to stay for the full soft-play experience and that you found the environment to be too overstimulating. We will ensure that this is passed across to the relevant team for future improvements. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Coventry' for somebody to reach out to you regarding this. Best wishes-Leila
Resposta da Tenpin - Coventry
Hi there, thank you for your 5* review of Tenpin Coventry! It's great to hear that you had such a friendly and welcome visit. However, we do apologise that you found the drinks slightly expensive and we will ensure that this is passed across to the relevant team for future improvements. Best wishes-Leila
Kids laser tag party….
Kids laser tag party was supposed to start at 16.30 and due to not having enough staff had to wait until the 17.00 staff started so didn’t actually start 17.10.
This caused kids to become restless and annoyed and hungry. This then had a knock on with parents coming to collect thier children before the party had finished so ended up with kids missing ongoing swimming lessons. This was really unprofessional and a really disappointing party.
10 de julho de 2026
Resposta da Tenpin - Coventry
Hi there, thank you for taking the time to write a review for Tenpin Coventry! We are very sorry to hear that there had been a delay to begin your laser tag party, that this had impacted your overall party experience and for any disappointment caused. So that this can be looked into, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Coventry', and we can pass this on to be looked into. Best wishes - Adelaide
Resposta da Tenpin - Coventry
Hello Kayleigh,
Thank you for taking the time to rate Tenpin Coventry 5 stars. We're so happy to hear that booking online was easy for you and that you had such a good game. We hope to see you again soon for more fun! All the best ~ Laura
Staff at the bar they don't know what…
Staff at the bar they don't know what they doing.
Also i have place order for the bar online, how they advice. 15 min later nobody didn't start doing until I didn't start asking for this at the bar. Girls at the bar wasn't really happy.
7 de julho de 2026
Resposta da Tenpin - Coventry
Hi Andrei, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that your recent was not as much fun as we would have liked due the the long wait and customer service! Your feedback is extremely important to us so please be assured all will be sent to the team for future improvements and in the meantime, we hope this will not stop you from visiting us in the future! Best wishes - Mel
always enjoyed playing bowling in tenpin
1 de julho de 2026
Resposta da Tenpin - Coventry
Hi Mary
We're so glad to hear you consistently enjoy your bowling experiences with us! We appreciate your positive feedback. Best wishes - Clare
Very good set up well impressed with…
Very good set up well impressed with everything there👍
1 de julho de 2026
Resposta da Tenpin - Coventry
Hi Steven, thank you for rating Tenpin Coventry 5*! It's great to hear that you were impressed with everything at the venue. We will pass your kind feedback on to our team, and we hope to see you back soon! Best wishes, Jade
Good experience overall.
1 de julho de 2026
Resposta da Tenpin - Coventry
Hi there. Thank you so much for this amazing 5* review of Tenpin Coventry! We are delighted you had a good experience overall with us. We can't wait to see you again. Best wishes, Jade
Staff were attentive and thoughtful…
Staff were attentive and thoughtful making my daughter’s birthday party extra special. Location was clean, food great and facilities excellent. Definately recommend.
28 de junho de 2026
Resposta da Tenpin - Coventry
Hello Rebecca,
Thank you for taking the time to rate Tenpin Coventry 4 stars. We're so pleased to hear that our team made your daughter's birthday party extra special! It's wonderful that you found our location clean, the food great, and the facilities excellent. We truly appreciate your recommendation! We look forward to welcoming you back again soon and hope that the next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Very disappointing experience overall…
Very disappointing experience overall i’m coventry Tenpin . The only member of staff who was polite and welcoming was Georgia .
I’ve visited twice now, and on both occasions, the rest of the staff came across as rude, unfriendly, and uninterested in helping customers.
We also ordered pizza, but it took an extremely long time to arrive. When we asked how long it would be, no one could even provide an estimated waiting time, took over 35 minutes !
The most frustrating part was the escape room. We waited around 18 minutes for a member of staff to come and open the room and start the game, but that delay was taken out of our booked session. We paid for a 60-minute experience but only got around 42minutes. When we raised this with the staff, we were simply told they were busy. That may explain the delay, but it doesn’t justify charging customers for time they didn’t received especially when we were still expected to leave as soon as our shortened session ended.
Overall, the customer service was poor, and I wouldn’t recommend the experience based on how we were treated
30 de junho de 2026
Opinião espontânea
Resposta da Tenpin - Coventry
Hi Aby, thanks for taking the time to leave a review of Tenpin Coventry. We're sorry to hear about your recent experience and that wait times were longer than usual. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk, please include as much detail as possible. Once again, we're sorry for any disappointment caused and we do hope to see you again for a much better experience.
Take care,
Kirsty
Couple of issues
Had to change lanes as the barriers got stuck down when we needed them up, walked a mile to reception to report this. Ordered drinks by our lane using the app and they forgot one drink so i had to walk a mile back to the bar to get it. When you are at the furthest lane and things arent going well, the walk to reception right at the furthest point at the back of the building is so frustrating. They need another point of contact at the entrance that can communicate with reception to make the experience better. This was coventry. Bowling itself was great, just a couple of things let it down. It was also my sons birthday so this added stress to the fun.
20 de junho de 2026
Resposta da Tenpin - Coventry
Hi Sarah, thank you for taking the time to leave a review of Tenpin Coventry! We are really pleased to hear you found the bowling great. However, we are very sorry to hear there were some issues that took away from the fun! Your feedback is very important to us so please be assured all will be forwarded to the team for future improvements and in the meantime, we really do hope you will still consider visiting us in the future! Best wishes - Mel
My first ever experience to visit…
My first ever experience to visit tenpin & loved it.
24 de junho de 2026
Resposta da Tenpin - Coventry
Hi there,
Thank you for your lovely 5* review at Tenpin Coventry! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back very soon! Best wishes- Steph
Amazing experience
The cleanness of the place, the amazing service from the workers and the amazing fun I had with all the games.
24 de junho de 2026
Resposta da Tenpin - Coventry
Hi Charles
Thank you for your wonderful 5-star review! We are so pleased to hear you enjoyed the cleanliness, service, and games. We hope to see you again soon! Best wishes - Clare
Lovely & clean space for kids to play
Lovely & clean space for kids to play. Definitely need air con in the play area as it was far to hot
24 de junho de 2026
Resposta da Tenpin - Coventry
Hi there
We're glad you enjoyed our clean play space. We appreciate your feedback regarding the heat and will look into improving the air conditioning. Best wishes - Clare
In my opinion it needs new staff that…
In my opinion it needs new staff that know what there doing, when you order on the app, your drinks don't come to the table, you have to go up to the bar to get them yourself 20 min later. It isn't as good as it used to be, the arcade is very poor, not enough ticket machines they have got rid of the good ones, and there's only 1 big 10p pusher machine and that's it. Would I visit again, I'm not sure.
24 de junho de 2026
Resposta da Tenpin - Coventry
Hi Jamie,
Thank you for your 1* review at Tenpin Coventry! We are very sorry to hear about your recent visit to us. Your feedback is important to us, and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like this to be looked into further please email customer. feedback@tenpin.co.uk. Best wishes- Steph
A nice venue but difficult for those with neurodivergent minds
We visited for one game of bowling on a Saturday afternoon and there was a lot of availability. The venue was very loud as there’s a lot of different activities and I didn’t expect the volume level there was. As someone with NDs in the group this was a challenge but next time we would be prepared with ear defenders. My main reason for losing stars was that I ordered food with the game booking and this didn’t arrive until only one turn each remained and only after I enquired with a member of staff. The biggest problem with this was that despite there being many free lanes the game for the next customer was loaded onto our lane whilst the food was still being eaten. For most this would just be an inconvenience but again with NDs having to move to a different area meant that the food then went to waste as I couldn’t get the person to eat it after moving.
24 de junho de 2026
Resposta da Tenpin - Coventry
Hello RLD,
Thank you for taking the time to rate Tenpin Coventry 3 star. Thank you for sharing your feedback regarding your recent visit. We are sorry to hear about the challenges you faced with the noise level and the delay in your food order. We also regret that the timing of the next game caused your food to go to waste, especially given the needs of those with neurodiversities in your group. We will review our procedures to prevent similar situations in the future. All the best ~ Laura
Ordered drinks to the lane
Ordered drinks to the lane. Took 25 minutes for them to arrive, 1 drink was missing and another was wrong.
Ordered drinks again, took 30 minutes to arrive this time and same iced drink was missing again. By the time drinks had arrived we had to leave.
24 de junho de 2026
Resposta da Tenpin - Coventry
Hi Dean, thank you for taking the time to leave a review of Tenpin Coventry! We are very sorry to hear that your ordered drinks were incorrect and took such a long time to receive on both occasions! Your feedback is so important to us so we will be certain to pass onto our management team! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back again soon! Best wishes - Mel
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