The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle tabl... Ver mais
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Leia as opiniões dos outros
Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who... Ver mais
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So fun and exciting! Service was great and the children had so so much fun. No waiting around because I pre booked, and despite the tenpin Tuesday rush, everything was handled and under control! Would... Ver mais
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Easy booking. Karaoke rooms are great, really easy to use and fun. Bowling was fab too - wearing your own flat shoes is fabulous. Just wish it was all slightly more affordable for families of 4. More... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin Derby is easy reach from Derby city centre, Long Eaton, Burton upon Trent and across Derbyshire. With modern bowling lanes and lane lighting, we’re a favourite for families, groups and anyone looking for a fun night out in the East Midlands. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, low value weekday bowling deals — fun for kids big and small. Bowling in Derby, sorted.
Informações de contacto
Foresters Leisure Park, Derby, DE23 8AG, Derby, Reino Unido
- 0333 034 6100
4,6
Excelente
168 opiniões
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Poor staff
The staff, were so rude dealt with two and it was like they were forced to be there. Customer service requires a smile and good attitude, good none of it. The bowling itself was fun, but our isle table was filthy, had the last players alcohol drinks left and packets of peanuts. Me and my family are none alcohol drinkers. It's put me off coming again!
20 de agosto de 2026
Resposta da Tenpin - Derby
Hi there, firstly, thank you for leaving a review of Tenpin Derby. It's disappointing to hear that the customer service was not up to our usual high standards and we do apologise for the issues regarding the lack of cleanliness. We will ensure that this is passed across to the relevant team for future improvements to be made. If you would like to discuss this further, please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Derby' for somebody to investigate and contact you regarding this. Best wishes-Leila
Really easy to book online
Really easy to book online, several options to add food and games. Staff were great on arrival, very helpful and attentive. Food was great too and good value for money.
12 de agosto de 2026
Resposta da Tenpin - Derby
Hi there, thank you for your 5* review of Tenpin Derby! It's wonderful to hear such positive feedback and we look forward to welcoming you back again soon! Best wishes-Leila
Great time had by all
We booked the bowling and meal deal. The bowling was great- area very clean. We ordered drinks through the qr code and they were brought over quickly. Iced coffee was ok but pricey at £4.35. Food was basic and burgers a bit dry but overall a good time had by all. Next time I won't order food.
12 de agosto de 2026
Resposta da Tenpin - Derby
Hi Kim, thank you for your 4* review of Tenpin Derby! It's lovely to hear that you enjoyed the bowling and your drinks arrived quickly, however we are sorry to hear that the food quality did not meet your expectations. We will ensure that this is passed across to the relevant team for future improvements to be made. Nevertheless, we hope that you come to visit us again soon! Best wishes-Leila
Nice place to go
Birthday party was lovely only issue we had was food portions. Way too small
8 de agosto de 2026
Resposta da Tenpin - Derby
Hello Renata, Thank you for taking your time to leave us some feedback from the recent birthday party that you've had with us! We are pleased to hear that everyone enjoyed the party with us. We will pass your comments onto our team regarding the meals. We do hope to see you again soon. Many Thanks - Kimberley
Brilliant
Everything ready. Friendly helpful staff - food order great. Lovely time.
12 de agosto de 2026
Resposta da Tenpin - Derby
Hello, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to us. We do hope to see you again soon. Many Thanks - Kimberley
Great service really enjoyable
12 de agosto de 2026
Resposta da Tenpin - Derby
Hi Rachael, thank you for your fantastic 5-star review of Tenpin Derby! We are so pleased to hear you had a great time and we look forward to welcoming you back again soon! Best wishes - Mel
Bowling is ok but food quality is poor
12 de agosto de 2026
Resposta da Tenpin - Derby
Hello WD,
Thank you for taking the time to rate Tenpin Derby 4 stars. We appreciate your feedback on our bowling. We are truly sorry the food quality did not meet your expectations. We are always working to improve our offerings. We hope to welcome you back again soon. All the best ~ Laura
All good. We will definitely visit again!
We hadn’t visited for a while but decided to book 2 games for 3 people. I initially tried to book online but when my order could not be processed I telephoned and easily made the booking. I received text and email confirmation.
On the evening of the booking it was busy but there were plenty of parking spaces and we joined the line to check in. There were probably half a dozen families ahead for us in the queue but everyone was processed efficiently and we quickly made our way to the front where our Booking Reference was checked and we were advised of our Lane Number. The male staff member was friendly and professional. He radioed ahead to ensure there were no glasses left in our Lane booth and when we walked down to the Lane it was best and tidy with no bottles or glasses from previous users.
We had a great time and will definitely book again.
3 de agosto de 2026
Opinião espontânea
Resposta da Tenpin - Derby
Hello, thank you so much for the lovely 5* review of Tenpin Derby! We are so pleased to hear that you had such a wonderful time during your recent visit! It's fantastic to know that our booking process, even with a slight initial hiccup online, was easily resolved over the phone. We really appreciate your kind words about our efficient check-in process and the friendly and professional service provided by our team member! We hope this means you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Arrived and straight up to the desk
Arrived and straight up to the desk and our booking was confirmed and bowling lane allocated. Getting started within 5 mins of arrival.
6 de agosto de 2026
Resposta da Tenpin - Derby
Hi Bryan
We're so happy to hear that your booking was confirmed and you were able to start bowling quickly. We appreciate you sharing your positive experience with us! Best wishes - Clare
Resposta da Tenpin - Derby
Hi Bobbie, thank you for the wonderful 5-star rating of Tenpin Derby! We are so pleased to hear that our team provided such a helpful and friendly service during your visit and we hope to welcome you back again very soon! Best wishes - Mel
Nice Staff
Went to get a drink and the staff were very lovely! Also there was a table of guests being rude and shouting at the staff at the time and the staff remained calm and professional, kind the whole way through!
4 de agosto de 2026
Resposta da Tenpin - Derby
Hi Maya, thank you for the 5* rating of Tenpin Derby. We are so pleased to hear that you found our staff lovely and that they remained calm and professional during a challenging situation. We appreciate you highlighting their dedication.
Take care,
Kirsty
Resposta da Tenpin - Derby
Hi Lara, thank you so much for the brilliant 5* review of Tenpin Derby! We are delighted you had the best time celebrating a birthday with us and we can't wait to see you again soon! Best wishes - Mel
We always have the best time at this…
We always have the best time at this bowling alley!!! The staff make this CB place!!!!
29 de julho de 2026
Resposta da Tenpin - Derby
Hi Kelly, thank you for the lovely 5* rating of Tenpin Derby. We are delighted to hear that you had a fab time and found the team provided great service. We hope to see you again soon for another 5* experience. Best wishes, Jade
Resposta da Tenpin - Derby
Hi Muanda, thank you for leaving a great 4* review of Tenpin Derby! We are pleased to hear that your experience has been positive so far. We appreciate your feedback and we can't wait to welcome you back again soon! Best wishes - Mel
Resposta da Tenpin - Derby
Hi Violet, thank you for the amazing 5-star rating of Tenpin Derby! We are so happy to hear that you felt welcome and enjoyed your visit and we very much hope to see you again soon for another great experience! Best wishes - Mel
Not the best family experience
Bowling itself was ok but camera didnt work for bowlers so the children were disappointed they couldn't have their picture up. Plenty of lanes free yet had a party of 11 adults next to our family who were constantly swearing and because there was so many if them kept walking through our seating area.
25 de julho de 2026
Resposta da Tenpin - Derby
Hi Amy, thank you for the 3* review for Tenpin Derby! We're sorry to hear that there had been a technical issue with the camera at the lanes and an issue with another group. We will ensure your feedback is passed on to be looked into and for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
not only did i have loads of fun
not only did i have loads of fun, the staff were all so helpful and friendly too! i was running a little late for one of the activities and when i called to let them know i was stuck in traffic, they were more than happy to push the time of the activity back until when we told them when we expected to arrive! laser tag was so fun, bowling was really good; the cocktails were beautiful too, overall it was a really positive experience!!
29 de julho de 2026
Resposta da Tenpin - Derby
Hi Aoibh
Thank you for your wonderful 5-star review! We are so happy to hear you had such a positive experience with us. It's fantastic to know our team was able to accommodate your activity time and that you enjoyed the laser tag, bowling, and cocktails. We look forward to welcoming you back again soon! Best wishes - Clare
The lady who served us from getting us…
The lady who served us from getting us booked in, to getting us a drink was so friendly and polite. Really welcoming, really smiley and as much as that's how anyone would wish to be greeted, I know how difficult it can be to continually be that way with customers all day every day. She was just great and I'm only sorry I didn't get her name. When I put on a party with you last year for my little girl, the service was exactly the same, really friendly and just so welcoming. I think the tenpin bowl in Derby beats the Hollywood bowl in the city centre hands down for service with a smile and ppl looking like they actually want to help and serve you a drink.
29 de julho de 2026
Resposta da Tenpin - Derby
Hi Hayley, thank you for the lovely 5* review for Tenpin Derby! We are so pleased to hear that you had a great visit and that our team provided a friendly and welcoming service. We will be sure to pass on your kind feedback to our team, and we look forward to seeing you again soon! Best wishes - Adelaide
Was so happy with the service and value…
Was so happy with the service and value of money for the kids party. It was great thank you so much. Would highly recommend.
22 de julho de 2026
Resposta da Tenpin - Derby
Hi Jessie, thank you so much for this amazing 5* review of Tenpin Derby! We are delighted you had the best time for the party and received excellent service and we can't wait to welcome you back soon! Best wishes, Jade
We came with 43 girls for a social…
We came with 43 girls for a social event. Everything was perfect. Staff were brilliant and couldn't do enough for us. Food and drink all arrived correctly and the whole night ran smoothly.
22 de julho de 2026
Resposta da Tenpin - Derby
Hi Laura, thank you for the lovely 5* rating of Tenpin Derby. We are absolutely thrilled to hear that your social event for 43 girls was perfect. It's fantastic to know our staff provided excellent service and that the food and drinks were spot on, making the entire night run smoothly. We hope to welcome you back again soon!
Take care,
Kirsty
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