Lovely idea of an all in one place however clearly understaffed or over worked, poor staff members literally running from counter to machine and back, hands full of tickets or drinks etc. long... Ver mais
A empresa respondeu
Localização
Alterar localização3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY Exeter, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First visit since renovations very impressed , good value with the meal deal,\ bowling ticket. Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pric... Ver mais
A empresa respondeu
Exeter TenPin were able to accommodate our booking of all the lanes for the session. There did seem to be a lack of space at the ball rack end, not quite enough room to run and swing as before. Sta... Ver mais
A empresa respondeu
New facilities, play areas are great! Toilets are 100% better than they were previously! The only thing I would say would be to offer alternative milk for tea/coffee! Not sure I could sink a cockt... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin Exeter is easy reach from Exeter city centre, Exmouth, Tiverton and across Devon — well connected by road and rail. With modern bowling lanes and lane lighting, we’re the go-to indoor entertainment spot in Devon. And it’s not just bowling. We’ve got karaoke rooms, laser tag in our 4D arena, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Exeter, sorted.
Informações de contacto
3 - 4 Havenbanks Retail Park, Water Lane, Exeter, EX2 8BY, Exeter, Reino Unido
- 0333 034 6100
4,0
Bom
243 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A really good night out with our…
A really good night out with our customers. Since the refit the is so much more you can do.
There is only one part that really needs improvement is the bar, it takes so long to get served. Apart from that it was a great night :)
15 de abril de 2026
Resposta da Tenpin - Exeter
Hi Martin, thank you for the 4* review for Tenpin Exeter! We're so pleased to hear that you enjoy our fun activities, and we really appreciate your feedback about the bar service and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
New done up venue looks amazing
New done up venue looks amazing, but had 6 new lanes and no new balls, so not enough balls for each lane. Had to use 2 balls for 6 kids.
1 de abril de 2026
Resposta da Tenpin - Exeter
Hi there, thank you for the 3* review for Tenpin Exeter! We're so pleased that you enjoyed the venue, but are sorry to hear that there had not been enough bowling balls on the lanes. We really appreciate your feedback and will ensure this is passed on to the correct team. Best wishes - Adelaide
Great time will be back
Great time, lots of new attractions we loved it. Could tidy up the eating area a bit quicker and come to the lanes when you push for help as had to go to the reception area for support but guess just taking a while to get used to the new set up. Will definitely be back. Only thing is it is really noisy so perhaps the down the machines a bit
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi Claire, thank you for the fabulous 5* review for Tenpin Exeter! We're thrilled to hear that you had a great time and that you enjoyed the fun activities we have available. We really appreciate your feedback and will ensure this is passed to the correct team. We hope to see you back again soon! Best wishes - Adelaide
A great afternoon playing an escape room
Had a great afternoon playing one of the Escape Rooms. Our hose was very friendly and helpful and the room it self was very well thought out and presented. Stayed to play in the arcade for a bit after which was very fun. The venue itself was clean and fun. Would certainly go back again.
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi there, thank you for the wonderful 5* review for Tenpin Exeter! We're delighted to hear that you had a great time at Houdini's escape rooms and that you enjoyed the venue and the arcades. We look forward to seeing you again soon! Best wishes - Adelaide
I found the staff friendly and helpful…
I found the staff friendly and helpful there was all sorts you can do and lots of options you can do like laser tag, karaoke, darts, bowling, drinks I enjoyed the Pepsi max as got a large pint and was in nice large glasses with ice. Had a nice soft play area for small children for if they wanna run around big space and lots of games in the arches areas I highly recommended it to have fun especially for parents that want to take there kids
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi Jess, thank you for the wonderful 5* review for Tenpin Exeter! We are delighted to hear that you had a great time and that you enjoyed the fun activities, drinks and the service from our team. We hope to see you again soon! Best wishes - Adelaide
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Great improvements to the site namely the toilets and the additional attractions.
The only area of improvement is the queuing for drinks and reception. This was frustrating
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi Dean, thank you for rating Tenpin Exeter 4*! It's brilliant to hear you found our staff to be so helpful and enjoyed our facilities. We appreciate the feedback regarding the wait time, and we apologise for any frustration caused with that. We hope to see you again soon! Best wishes, Jade
Really good staff could be moor polite…
Really good staff could be moor polite as the younger females seem to have a bad attitude but other that that brilliant I come down every other week with my son
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi Fred, thanks for leaving feedback for Tenpin Exeter. We appreciate the feedback regarding the staffs attitudes and we would like to look into this for you. Please pop us an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Exeter'. We hope to welcome you and your son back again soon! Best wishes - Kaylee
No a pleasant experience for small children…
Went to the soft play and we ordered food, it took 45 minutes to get the food, no warning when we ordered. Chased it up twice and was told they didn’t have enough staff! Excessively noisy for small children.
8 de abril de 2026
Resposta da Tenpin - Exeter
Hello Christine, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are disappointed to hear how long you had to wait for your order to be served. We will pass your feedback onto our team so that we can look into this further. We do hope to see you again soon for a much smoother visit. Many Thanks - Kimberley
Paid £50 for kareoke for me and 4…
Paid £50 for kareoke for me and 4 others, mics were out of sync, told we could connect Spotify which was a lie, only a certain selection of songs, one mic was dead for over 30 minutes until they changed it, lyrics were out of sync with the music
8 de abril de 2026
Resposta da Tenpin - Exeter
Hello Owen, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Exeter. We are sorry to hear the issues you had to face during your Karaoke session. This is not the experience that we would have hoped for you. If you would like to discuss your recent visit with us further, please do reach out to us via customer.feedback@tenpin.co.uk. Our apologies - Kimberley
Tenpin Exeter has finally revamped😂
Tenpin in Exeter has just revamped and they've gone for looking tired to a modern sleek place to have fun. The bowling is still the same but with extra lanes and they've added games to the arcade (I love arcades) as well as other new activities. So far I've only tired the augmented darts but in future I can't wait to try their karaoke booths, laser tag and escape rooms. I would definitely recommend for anyone looking for a fun night out with friends or family, this is the perfect place to go. Prices are reasonable and booking is super easy which I recommend doing for peak times.
3 de abril de 2026
Resposta da Tenpin - Exeter
Hi Seren. Thanks for your 5* review and kind remarks! We are so happy that you're enjoying the revamp. We thrive on this type of feedback, we will be sure to pass this review off to the team. Our goal is to provide the best entertainment to our customers, and we are ecstatic that we were able to make it happen for you here. We can't wait to see you again to try more activities! Best wishes, Jade
Arcade was pretty fun
Arcade was pretty fun, escape room was quite cool as well very challenging. Burger was lacking, for the price you would expect lettuce/onions rather than a plain bap. Nachos were great
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi Gavin. Thank you for rating Tenpin Exeter 4*! We're glad you had fun, however we will be sure to pass your comments on regarding the food. We appreciate all feedback provided by our customers. We hope to see you again soon! Best wishes, Jade
Resposta da Tenpin - Exeter
Hi David, thanks for leaving a rating and review for Tenpin Exeter! We're happy to hear that you enjoyed the new layout and alleys. Thank you for your positive feedback; we appreciate it very much! We look forward to welcoming you back again soon! Best wishes - Rosie
A few teething problems
The remodel of the Exeter branch is great!! So much more to do & keep you engaged. However, it was incredibly busy (as expected) but we had to queue for over 30 minutes just to get a drink as only 1 staff member was working the bar.
The bowling side is a little more frustrating too now. Where the balls were on racks before, now you have to go up & down all the other lanes asking bowlers for balls?? Was a little annoying to go get them and then constantly tell people that we are using them. The racks worked so much better before.
I’m hoping it’s all teething problems that can happen to a remodelled branch?? I’m sure it will improve and get better.
4 de abril de 2026
Resposta da Tenpin - Exeter
Hello, thank you very much for taking the time to leave a review of Tenpin Exeter! We are really pleased to see you love our new look but are disappointed to hear of the long wait for drinks and issues with the bowling balls! Your feedback is really important to us as this enables us to make improvements where needed and so please be assured all will be sent to the team! In the meantime, we do hope you will still consider to visit us in the future and we very much look forward to welcoming you back! Best wishes - Mel
It was really welcoming and lots of…
It was really welcoming and lots of different things to do
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi Lucy, thank you so much for the wonderful 5* review of Tenpin Exeter! We are really happy to hear you enjoy visiting us and find it very welcoming with an array of fab activities to keep you entertained! We hope this means you would like to visit us again soon and we can't wait to welcome you back! Best wishes - Mel
The place to go with your family
Great for a family experience full of fun and laughter
8 de abril de 2026
Resposta da Tenpin - Exeter
Hello Rose, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you had a great time and made lots of memories! We do hope to see you again soon at our Tenpin in Exeter. Best Wishes - Kimberley
Laser tag was great soft play staff unfair
Had a bit of a nightmare went for laser tag which was fine. My sons wanted to go into soft play my oldest son 9 very tall for his age was told he was too big and absolutely had no problem with this. Sat and watched my youngest go on for the lady on the till bit for the soft play to allow children much taller than my son in. My son was so upset. Treat everyone the same or not at all my sister mentioned this to the lady and she then offered for him to go in. Its too late then. Really dissapointing. We attended the laser tag and that was great.
2 de abril de 2026
Resposta da Tenpin - Exeter
Hi there, thank you for taking the time to review Tenpin Exeter! It's great to hear you enjoyed the laser tag. However, we're sorry to hear that there had been issues at your recent visit. Players must be 4ft (122cm) and over to play. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this experience further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Exeter'. We hope to see you again soon for a better experience. Best wishes, Jade
Bowling was good
Bowling was good, ordered food took a long time to come and could not get the prize after winning tickets because they couldn’t find it.
8 de abril de 2026
Resposta da Tenpin - Exeter
Hello, Thank you for taking your time to leave us a review. We are pleased to hear that you enjoyed the bowling game at our Tenpin in Exeter. We are sorry to hear that you had a long wait for the meals to be served and the issue with the prize. We will pass your comments on. We do hope to see you again soon for a much more enjoyable visit. Many Thanks - Kim
It is brightet anf nicer to go to.
26 de março de 2026
Resposta da Tenpin - Exeter
Hi Louise,
Thank you for your fantastic 5* review at Tenpin Exeter! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Bank Holiday=More Staff Required
The bowling was excellent, the site is clean and tidy. Sadly there were only 2 staff I could see, running their socks off to deliver good customer service.
We had an issue with our computer screen and called for assistance. When the 4 of us had reached bowl No. 7, we gave up waiting for assistance and cancelled the call light. The lane next to us had to go and physically get help. Due to the queue for food and drink, we decided to wait until we finished bowling.just to repeat, the bowling is a great experience.
3 de abril de 2026
Resposta da Tenpin - Exeter
Hello, Thank you for taking your time to leave us some feedback with a 4* review for our Tenpin in Exeter! We are so pleased to hear that you had a great time bowling with us. We are sorry to hear that we didn't seem to have many staff members around. We will pass your thoughts and comments onto our team so that we can look into this. We do hope to see you again very soon. Best Wishes - Kimberley
the staff was amazing amd very friendly…
the staff was amazing amd very friendly and helpful x id recommend going again
8 de abril de 2026
Resposta da Tenpin - Exeter
Hi Carla, thank you so much for the wonderful 5* review of Tenpin Exeter! We are so pleased you had and excellent time, found our team super friendly and would recommend us and we can't wait to see you again soon! Best wishes - Mel
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.