As soon as we arrived our lane was ready .. no waiting for people to finish their game , really good fun .. Only issue was music far too loud and there are so many other noisy game machines there.... Ver mais
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Localização
Alterar localizaçãoCentre Severn Barnwood, Gloucester, GL4 3HR Gloucester, GB
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Leia as opiniões dos outros
Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... Ver mais
A empresa respondeu
We had a lovely afternoon we arrived early and the receptionist offered us an earlier slot as they did have availability. Lots of fun and laughter. Staff were very busy and efficient. After the boys... Ver mais
A empresa respondeu
Helpful staff and it was quiet due to it being Monday afternoon. However it was expensive for 2 rounds that didn’t even take 30 mins
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Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, Reino Unido
- 0333 034 6100
3,7
Aceitável
180 opiniões
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Resposta da Tenpin - Gloucester
Hello Chloe,
Thank you for taking the time to rate Tenpin Gloucester 5 stars We are so pleased to hear that you really enjoyed your bowling experience with us. We hope to see you again soon! All the best ~ Laura
Complaint About Poor Lane Management and Reduced Playing Time
I booked (by phone as it is apparently a better price than online as identification was needed) and that was fine. It was a school trip. 12 pupils and 2 adults. The lanes were already split up to allow 4,5 and 4 players. That only totalled 13!! They couldn't add another player to one of the 4 in a lane for over 20 minutes. Eventually they did. But the time ended at the same time. The lane, which was my lane only got 8 ends in. We didn't get to finish the game. They said they couldn't add two more ends in. They could restart it for us. All the others had finished. Bit of a waste of time for the 5 players this happened to.
28 de junho de 2026
Resposta da Tenpin - Gloucester
Hi there, firstly thank you for leaving a review of Tenpin Gloucester. We are very sorry to hear about the way the lanes were managed and that you didn't get to finish your games. We would like to look into this for you. Please could you email your complaint to customer.feedback@tenpin.co.uk for somebody to investigate and get back to you as soon as possible. Best wishes-Leila
Fantastic birthday party had here
Fantastic birthday party had here. Lots of fun, great customer service. Definitely recommend 5 *****
27 de junho de 2026
Resposta da Tenpin - Gloucester
Hello MJY,
Thank you for your fantastic 5-star review of Gloucester Tenpin! We're so pleased to hear that you had a fun birthday party and enjoyed our customer service. We hope to see you again soon! All the best ~ Laura
Staff on hand to meet us
Staff on hand to meet us
Forms signed
Booking process easy
24 de junho de 2026
Resposta da Tenpin - Gloucester
Hi there, thank you for the 5* review for Tenpin Gloucester! We're so pleased to hear that you found the booking process easy and that you enjoyed the service from our team. We hope to see you back again soon! Best wishes - Adelaide
Very good bowling
24 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Dolan, thank you for the 5* review for Tenpin Gloucester! We're so glad to hear that you enjoyed the bowling and we hope to see you back again soon! Best wishes - Adelaide
Children with whistles
There was a group of young children with whistles - very noisy & annoying! I put 2 pounds in a machine and nothing happened. I informed a member of staff, a young girl, and she said she would get someone to come and look it. After waiting for over 10mins I informed another member of staff, this time a young man, and he said he'd get a manager to come and help. After another 5mins the manager eventually came and sorted it out.
20 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Daniel, thank you for leaving Tenpin Gloucester a rating and review! We appreciate you sharing your experience. We are sorry to hear about the noise and the delay in resolving the machine issue. We will ensure that your feedback is shared with the correct teams for future improvements to be made. We hope to see you again in the future! Best wishes - Rosie
Poor Service I took my children to the soft play
I took my children to the soft play. Whilst there a small boy was spitting at children and pushing them over.
They made the staff member aware who did nothing 7 children would not go back in until I spoke to the boys dad about what he was doing.
20 de junho de 2026
Resposta da Tenpin - Gloucester
Hello Dan,
Thank you for taking the time to rate Tenpin Gloucester 1 star. We are truly sorry to hear about this concerning experience. We are addressing this with our team to ensure better supervision and a safer environment for all children. We would like the opportunity to look into this further please email your experience to customer.feedback@tenpin.co.uk
All the best ~ Laura
We had a wonderful evening atGreat family-friendly bowling experience Tenpin…
We had a wonderful evening at Tenpin Gloucester with a group of teenagers. The booking process was easy, the staff were friendly and helpful, and everything ran smoothly.
The bowling lanes were well maintained, and the atmosphere was fun and welcoming. The children had a fantastic time and were already asking when they could come back again!
It was a great place for friends and families to spend time together, and we would happily recommend it to others.
Thank you, Tenpin, for helping us create some lovely memories.
12 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Yunrak, thank you for leaving Tenpin Gloucester a lovely 5* rating and review! We are so pleased to hear that you had a great evening. It's fantastic to know that the booking process was easy, our staff were friendly, and everyone enjoyed the bowling. We appreciate your recommendation and look forward to welcoming you back soon! Best wishes - Rosie
Resposta da Tenpin - Gloucester
Hi Marzena
We are pleased to hear that you enjoyed the atmosphere when you visited. We appreciate the 5* rating and hope to see you soon. Best wishes - Clare
Attending a birthday party and tables…
Attending a birthday party and tables and space around not clean, time scheduled for the activity delayed, any order had a long waiting time, food quality not as expected
10 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Roxana
We appreciate your feedback regarding your recent birthday party experience. We are concerned to hear about the cleanliness, delays, wait times, and food quality. If you would like to speak to someone, please send an email to customer.feedback@tenpin.co.uk with the details and subject as "Review - Gloucester". Best wishes - Clare
Resposta da Tenpin - Gloucester
Hi Victoria, thank you for the lovely 5* rating of Tenpin Gloucester. We are delighted to hear that you had a fun time and agreed with our prices. We hope to see you again soon for another 5* experience. Best wishes, Jade
Extremely Disappointing Birthday Party Experience – Not Worth the £350 Spent
I booked a Laser Tag birthday party at Tenpin Gloucester for my son on the 6th of June at 5 PM, more than a month in advance, and paid the deposit. Unfortunately, the entire experience was extremely disappointing from start to finish.
When we arrived, the staff informed us that they were running 20 minutes late. In reality, the delay ended up being 40 minutes, with a group of excited children waiting at the entrance with nothing to do. When I asked what the kids could do in the meantime, the receptionist suggested the arcade – which of course requires extra money. This was not an acceptable solution, and no alternative was offered.
I asked if at least the party drinks could be brought out while we waited, but even those arrived 20 minutes later.
Once the children finally entered Laser Tag at 5:40 PM, the delay caused several parents to leave early, and some children didn’t even stay for the second game because it had become too late.
The food situation was just as bad. I paid for 10 party meals, yet I was only given 8 mini pizzas. When I asked about the missing two, I was told to go to another till and order them again. At that point, I simply gave up, knowing it would take even longer. Thankfully, I had already paid separately for chicken nuggets, otherwise several children would have had nothing to eat. To make matters worse, a friend who ordered food separately received undercooked, still-cold chicken.
When it was time for the cake, I asked for help with a knife. We were given wooden cutlery, which is obviously impossible to cut a cake with. I was told no one was available to help. Only after insisting did someone finally agree to cut the cake for us.
Overall, this was the worst birthday party experience I have had for my children. For the £350+ spent, the service was far below acceptable standards. The delays, lack of organisation, poor communication, missing food, and unsafe undercooked items made the entire event stressful and disappointing. I hope this feedback helps improve the service for future families.
6 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Flory, thank you for sharing your detailed feedback regarding your son's birthday party. We are truly sorry to hear that your experience was so disappointing. We regret the significant delays, the issues with the food order, and the difficulties you faced with the cake. We will ensure that this feedback is shared with the relevant teams for future improvements to be made. Please feel free to get in touch via email with the details of your visit to customer.feedback@tenpin.co.uk with the subject 'Review - Gloucester' where we can discuss this further with you and make things right. We hope to have an opportunity to welcome you back again for a much better experience! Best wishes - Rosie
Food was rubbish and I think bowling is…
Food was rubbish and I think bowling is was over price for a Thursday day no one was there.
10 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Simon
We appreciate your feedback regarding your recent visit. We are sorry the food and bowling pricing did not meet your expectations. We are always working to improve. Best wishes - Clare
Booked online waited 15 minutes to…my p
Booked online waited 15 minutes to check in, not ideal with 4 children under 10 itching to play! When we finally got going it was great although a bit too loud for me!!
10 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Jacqueline
We appreciate your feedback. We are sorry to hear about the wait and the noise level. We are always working to improve our check-in process and overall experience. Best wishes - Clare
Resposta da Tenpin - Gloucester
Hi there,
Thank you for your fantastic 5* review at Tenpin Gloucester! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Resposta da Tenpin - Gloucester
Hello Keith, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you and your grandson had a great time with us. We do hope to see you again very soon! Many Thanks - Kimberley
Lovely and spacious set out great staff…
Lovely and spacious set out great staff they were friendly and really helpful
3 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Tracy
Thank you for your amazing 5-star review! We are delighted you had such a great time. We appreciate your feedback. Best wishes - Clare
Resposta da Tenpin - Gloucester
Hello Elizabeth,
Thank you for taking the time to rate Tenpin Gloucester 5 stars. We're so glad the kids loved their games and meals! Thank you for sharing and we hope to welcome you back again soon. All the best ~ Laura
end of season football presentation
We held our end of season football presentation at tenpin, and the atmosphere was great, and everyone thoroughly enjoyed themselves.
3 de junho de 2026
Resposta da Tenpin - Gloucester
Hi Dan, thank you for the fabulous 5* review for Tenpin Gloucester! We're delighted to hear that you had enjoyed the atmosphere and that everyone had a great time. We hope to welcome you back again soon! Best wishes - Adelaide
Great family time had here
We regularly visit.. I even had my hen do here. Great value for money we bowl and play pool and have won a few toys from the machines... my family has also used the lazer tag and had a great time! Even the soft play for youngsters is very nice. Booked online it was quick and easy.
Staff are always friendly and helpful.
Easy to access by car.
28 de maio de 2026
Resposta da Tenpin - Gloucester
Hi there,
Thank you for your fabulous 5* review at Tenpin Gloucester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear that you found the staff so welcoming and friendly. We look forward to you visiting the venue again very soon! Best wishes- Steph
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