As soon as we arrived our lane was ready .. no waiting for people to finish their game , really good fun .. Only issue was music far too loud and there are so many other noisy game machines there.... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoCentre Severn Barnwood, Gloucester, GL4 3HR Gloucester, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... Ver mais
A empresa respondeu
We had a lovely afternoon we arrived early and the receptionist offered us an earlier slot as they did have availability. Lots of fun and laughter. Staff were very busy and efficient. After the boys... Ver mais
A empresa respondeu
Helpful staff and it was quiet due to it being Monday afternoon. However it was expensive for 2 rounds that didn’t even take 30 mins
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, Reino Unido
- 0333 034 6100
3,7
Aceitável
180 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We took the kids to soft play and was…
We took the kids to soft play and was really impressed, they got given balloons when we first went in and the soft play is quite large and has lots for them to do, they had a lovely time. Also loved that you could order to your table so that you could keep an eye on the kids. Absolutely loved the soft play. However we decided to stop and have lunch which was not very nice at all. I ordered a chicken burger and chips and I could not eat the chicken burger, it had a big grizzsly bit in the middle that made me feel sick, the chops were Luke warm and really wasn’t very nice, freezer chips at home are much better, the onion rings were very soggy. My boyfriend had curly fries which was much better than the chips. It also took a long time for the food to arrive
8 de abril de 2026
Resposta da Tenpin - Gloucester
Hello Jess, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Gloucester. We are so pleased that both you and your children enjoyed our soft play facilities. We are disappointed to hear that the food served was not as enjoyable as our facilities. We will pass your comments on to our team regarding the quality and the waiting time. We do hope to see you again soon. Best Wishes - Kimberley
All round a good night
Had a really good night bowling and playing on the ticket machines. Slightly let down but the rudeness of the lady behind the bar (not sure of her name) but the young lad was lovely, the lady on the floor (think her name was candy), was outstanding her customer service was amazing, she looked like the only person actually working, we were told that she was also the chef, any issue we had she fixed straight away. She made our night very enjoyable.
8 de abril de 2026
Resposta da Tenpin - Gloucester
Hello Megan, thank you very much for taking the time to leave a review of Tenpin Gloucester! We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. It's great to hear the lovely feedback regarding this staff member and will be sure to pass the comments. We hope to see you again soon. Best wishes, Jade
Food wasn’t cooked properly and has…
Food wasn’t cooked properly and has given me food poisoning
8 de abril de 2026
Resposta da Tenpin - Gloucester
Hello, thank you very much for taking the time to leave a review of Tenpin Gloucester. We are very sorry to hear this. If you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester' and we will assist you further. Best wishes - Jade
Very straightforward
Very straightforward. Had a good time with the grandchildren. It would be good if there were 2p games as well as 10p
8 de abril de 2026
Resposta da Tenpin - Gloucester
Hello Julie, Thank you for taking your time to leave us a wonderful review. We are so pleased to hear that you all had a great time at our Tenpin in Gloucester. We do hope to see you all again very soon. Best Wishes - Kimberley
The games was really good and…
The games was really good and entertaining. I loved it.
I didn’t enjoy the chicken nuggets and fries though, it came without ketchup and it was cold
8 de abril de 2026
Resposta da Tenpin - Gloucester
Hi Gloucester, thank you for the lovely 5* review of Tenpin Gloucester! We are really pleased to hear you had a great visit but we are sorry to hear that you did not enjoy your food! Please be assured all feedback will be sent to the team so that improvements can be met and we hope this does not deter you from visiting us in the future! Best wishes - Mel
Two hours of fun
I always find that my visit to tenpin Gloucester softplay is always an enjoyable one. My grandson loves the various activities and jumps from one to the other. I noticed on my last visit that they had replaced some of the soft play toys. The areas are always clean and tidy and there is always an attendant nearby if you needed assistance. The toilets are always clean and tidy and so is the baby change area.
25 de março de 2026
Resposta da Tenpin - Gloucester
Hi Jax, thanks for leaving Tenpin Gloucester a fantastic 5* rating and review! We're happy to hear that your grandson enjoys the activities at our soft play area. We're glad you appreciate the cleanliness and attentiveness of our team, and we thank you for your positive feedback! We can't wait to see you again soon! Best wishes - Rosie
Brilliant place
Brilliant place! Staff very helpful and have a lovely presence!
Food is great and pricing!
1 de abril de 2026
Resposta da Tenpin - Gloucester
Hi Alice, thank you for the excellent 5* review of Tenpin Gloucester! We are so happy you had such a great time, found our team super helpful and found us good value for money! We really hope this means you will visit us again soon and we can't wait to welcome you back! Best wishes - Mel
No beers on tap so couldn't get what…
No beers on tap so couldn't get what was ordered on deal they offered. Bowling was good. Just seemed a bit unorganized
1 de abril de 2026
Resposta da Tenpin - Gloucester
Hi Niall, thank you for taking the time to review Gloucester. It's great to hear you enjoyed the bowling! However, we're sorry to hear that there had been issues with drinks and the service during your visit. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Gloucester'. We hope to see you again soon for a better experience. Best wishes, Jade
We had to wait a while to be served
We had to wait a while to be served
Then asked if we could have our pizza after we had finished playing our game of tenpin but was told this wasn’t possible! They would just bring it out when it was cooked!
1 de abril de 2026
Resposta da Tenpin - Gloucester
Hi Sarah, thank you for taking the time to leave a review of Tenpin Gloucester! We are sorry to hear you could not have your food after your games! We are unable to reserve tables in our seating area and so this may not always be possible. We are sorry for any inconvenience this may have caused and we do hope you will still consider visiting us in the future! Best wishes - Mel
Resposta da Tenpin - Gloucester
Hi Dennis, thank you so much for the lovely 5* rating and review of Tenpin Gloucester. We're thrilled to hear that the children had lots of fun. We appreciate your kind words and we hope to see you again soon.
Take care,
Kirsty
Beaver Scout Visit
I booked bowling for a group of Beaver Scouts. Callum was very helpful in explaining the "Do's" and "Don'ts" to the children and was quick to assist when we had a problem on one of the lanes.
24 de março de 2026
Resposta da Tenpin - Gloucester
Hi Becky, thank you so much for the 5* rating and review of Tenpin Gloucester. We're glad the Beaver Scouts enjoyed bowling. It's great to hear that our team member was helpful in explaining the rules and assisting with any lane issues. Thank you for your positive feedback!
Take care,
Kirsty
Resposta da Tenpin - Gloucester
Hi there
We appreciate your 5-star rating! We're delighted you enjoyed your bowling experience and found our service to be good. We hope to see you again soon! Best wishes - Clare
Resposta da Tenpin - Gloucester
Hi there! Thank you so much for the excellent 5* review of Tenpin Gloucester! We hope to see you back soon. Best wishes, Jade.
The bowling was fine.
The bowling was fine.
A bit disappointing to have a plastic screen between the 2 family groups.
The bar took 15 minutes to get served
25 de março de 2026
Resposta da Tenpin - Gloucester
Hi Chris
We appreciate your feedback. We're sorry the screen impacted your family's experience and for the slow bar service. We'll address this to improve our service. Best wishes - Clare
Resposta da Tenpin - Gloucester
Hello Chris, Thank you for sharing your comments with us! We are thrilled to hear that you all had a wonderful time at our Tenpin in Gloucester. We do hope to see you again very soon. Best Wishes - Kimberley
Bowling food package
We did bowling with a food package. Food was ok but could be improved. Had burgers and chicken burgers. Also did pool and others games which were good.
7 de março de 2026
Resposta da Tenpin - Gloucester
Hi there, thank you for the fab 4* review for Tenpin Gloucester! We're glad to hear that you enjoyed the bowling and pool, and we really appreciate your feedback about the food which we will ensure is passed onto our team. We hope to welcome you back again soon! Best wishes - Adelaide
Resposta da Tenpin - Gloucester
Hi Lesley,
Thank you for your fantastic 5* review at Tenpin Gloucester! We are delighted you've had such a great time whilst on your recent experience with us and we look forward to welcoming you back again very soon! Best wishes- Steph
Not a good review
An incredibly rude barman who, when asked for some more lemonade in a glass of wine huffed & rolled his eyes. Drinks ordered via QR code, left sitting on the bar with various bar staff looking where they were for then walking off. An very rowdy family in the next lane who were throwing two balls down at a time very loudly, sliding onto the alley & no one challenged them.
1 de março de 2026
Resposta da Tenpin - Gloucester
Hi Yvonne, thank you for taking the time to leave a review of Tenpin Gloucester. We are sorry to hear about the issues you faced during your recent visit. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk. Once again, we are sorry for any inconvenience caused and we do hope to welcome you again for a much better experience.
Take care,
Kirsty
The staff are all very friendly and…
The staff are all very friendly and very helpful. The children love collecting tickets and recieving great prizes.
1 de março de 2026
Resposta da Tenpin - Gloucester
Hi Kelly, thank you for the 5* rating of Tenpin Gloucester. We are pleased to hear you all had a great experience and that the team left a positive impact on your visit. Hope to see you again soon.
Take care,
Kirsty
Resposta da Tenpin - Gloucester
Hi Stephen, thank you for the excellent 5* rating for Tenpin Gloucester! We're delighted to hear that you had a great time with your family and we look forward to welcoming you back again soon! Best wishes - Adelaide
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.