Can't fault any of the staff, when adding to our booking in the phone it was easy, when in the venue (Stoke) all staff were so helpful, kind and pleasant to talk to. We all had a wonderful time bowlin... Ver mais
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Leia as opiniões dos outros
Music was loud for children with sensory issues, the seating was tired and ripped in places Also bowling balls I struggled to fit my fingers into the balls with extra large being available only on he... Ver mais
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All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... Ver mais
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The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
Festival Park, Stoke on Trent, ST1 5SP, Stoke, Reino Unido
- 0333 034 6100
4,4
Excelente
181 opiniões
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Ruined the Fun
I booked a session for one adult and two juniors on Tuesday, along with two chicken burgers and a margarita pizza.
When we arrived, the front‑desk staff checked our booking and assigned us Lane 25. Only after walking there did we discover the small scoring screen wasn’t working. My son had to go all the way back to reception to get someone’s attention, and it took 10 minutes before anyone came over only to tell us that the screen on Lane 25 never works and they were “too busy” to move us.
If they already knew the lane had an issue, they should have told us before assigning it.
Then the food arrived, and the pizza was honestly disappointing. It wasn’t properly cooked, and whoever cut it needs retraining — every slice was stuck together so badly that we had to use both hands and full force just to separate pieces. It really took away from the experience.
Overall, the visit felt poorly managed, and the quality wasn’t what we expected.
20 de agosto de 2026
Resposta da Tenpin - Stoke
Hi Mehul, firstly, thank you for leaving a review of Tenpin Stoke. We are very sorry to hear about the issues you experienced on your recent visit, including the issues with the bowling lanes, food quality, and that the customer service did not meet your expectations. We would like a chance to look into this for you. Please could you send an email to customer.feedback@tenpin.co.uk with the subject 'Review-Stoke' for somebody to investigate and get back to you regarding this. Best wishes-Leila
Bowling is great
Bowling experience was great
Check in was quick and efficient
The bar service had long waits. I was bowling with 6 people and within the I had been served, I had to go back for 3 of my turns on bowling due to long waits.
Apart from that, food service was good
12 de agosto de 2026
Resposta da Tenpin - Stoke
Hi Sam, thank you for your 4-star review of Tenpin Stoke! We're glad to hear that your bowling experience was great and check-in was quick. However, we are very sorry for the long waits at the bar and the inconvenience it caused during your game. We'll share your feedback with our team for future improvements and we hope to welcome you back again soon! Best wishes - Mel
Great day out for the family would…
Great day out for the family would recommend
12 de agosto de 2026
Resposta da Tenpin - Stoke
Hi there, thank you for your 5* review of Tenpin Stoke! It's lovely to hear how much fun you and your family had on your recent visit and we can't wait to welcome you back again soon! Best wishes-Leila
Thanks we had a great time
12 de agosto de 2026
Resposta da Tenpin - Stoke
Hello Becky, Thank you for taking your time to leave us a great 5* review for our Tenpin in Stoke. We are pleased to hear that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Good experience at Tenpin
Good experience at Tenpin
Staff courteous
Food and drink just perfect
12 de agosto de 2026
Resposta da Tenpin - Stoke
Hi there, thank you for the lovely 5* review for Tenpin Stoke! We're so glad to hear that you had a good experience, and that you enjoyed the food, drinks and the service from our team. We look forward to seeing you again soon! Best wishes - Adelaide
Unfortunately
Unfortunately, our overall experience was quite disappointing. It was very clear that the staff were understaffed, which resulted in a lot of running around and long waiting times. However, I want to stress that this was through no fault of the staff themselves — you could clearly see they were trying their best and doing everything they could under the circumstances.
The biggest disappointment was the food. The burger and chips were extremely poor quality; the burger appeared to be microwaved, the bun was stale and the chips were soggy. For the price, I expected a much better standard of food.
I do feel the staff deserve recognition for how hard they were working despite being under pressure, but overall the experience could have been much better, particularly when it came to the food and waiting times.
6 de agosto de 2026
Resposta da Tenpin - Stoke
Hello Amy, First off thanks for sharing your feedback. We are really for any disappointment caused at your recent visit to Tenpin Stoke. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. We appreciate your feedback and will be sure to pass this on for internal review. We hope to see you again. Best wishes, Jade
Food was delivered to our lane so we…
Food was delivered to our lane so we could continue our game without interruption.
12 de agosto de 2026
Resposta da Tenpin - Stoke
Hello May,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We're so glad we could deliver your food right to your lane, ensuring your game continued smoothly! We appreciate your kind words and look forward to welcoming you back again soon. All the best ~ Laura
Resposta da Tenpin - Stoke
Hello Julie,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are so happy to hear you had a lovely time with your grandchildren! We hope to see you all again very soon for more fun. All the best ~ Laura
Great place
Helpful staff, clean place. Good value for money! Great selection of arcade games too
12 de agosto de 2026
Resposta da Tenpin - Stoke
Hello A.Nnoyed,
Thank you for taking the time to leave such a wonderful 5-star review! We are so pleased to hear that you found our staff helpful, our venue clean, and that you enjoyed the great selection of arcade games. We appreciate you highlighting the good value for money too! We hope to welcome you back again soon.
All the best ~ Laura
The young lady that had just come back…
The young lady that had just come back of her holiday was the most friendliest member of staff I've ever known there. She was lovely. Everywhere was clean . Food was okay
10 de agosto de 2026
Resposta da Tenpin - Stoke
Hello Tracey,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are so pleased to hear that you found our staff friendly and lovely, and that you appreciated the cleanliness of our venue. We hope to welcome you back again very soon! All the best ~ Laura
Easy online booking process
Easy online booking process, dealt with quickly and politely at desk on arrival.
6 de agosto de 2026
Resposta da Tenpin - Stoke
Hi Michael, thank you for leaving a 5* review of Tenpin Stoke! We're so glad to hear how efficient you found the online booking system and that you were attended to quickly and politely. We look forward to welcoming you back again soon! Best wishes-Leila
The pizza provided in the deal was…
The pizza provided in the deal was absolutely disgusting. Cardboard texture and smelly. If you can’t provide something good stop making g deals just for the sake of it. It was awful.
6 de agosto de 2026
Resposta da Tenpin - Stoke
Hello Patricia
Thank you for taking the time to leave a review. We are truly sorry to hear about your experience with the pizza and that it was so disappointing. We understand your frustration and will ensure your feedback is passed on for future improvements. Best wishes - Clare
Stoke Tenpin
Bowling was great, however food took an ade to arrive. Actually finished bowling before the food game so had to eat it in a booth.
6 de agosto de 2026
Resposta da Tenpin - Stoke
Hello, Thank you for the lovely 4* review of Tenpin Stoke! We're delighted to hear you enjoyed your bowling experience! However, we are very sorry to hear that your food took a long time to arrive. We understand how frustrating it is when food delivery impacts your visit so please be assured we will pass all of your feedback onto the team for future improvements! Best wishes - Mel
Excellent experience had 10
Excellent experience had 10
Children for a 5th birthday party. The bowling was great and the entertainment too. The pizza and chips was good too would recommend for a party
6 de agosto de 2026
Resposta da Tenpin - Stoke
Hi, thank you for the lovely 5* rating of Tenpin Stoke. We're so happy to hear that the 5th birthday party for 10 children was such a success. It's wonderful that everyone enjoyed the bowling, entertainment, pizza, and chips. We truly appreciate your recommendation and hope to welcome you back again soon!
Take care,
Kirsty
Resposta da Tenpin - Stoke
Hi Zandra
Thanks for your kind words about the friendly staff. We appreciate the 5* rating and hope to see you again soon. Best wishes - Clare
Bowling was great
Bowling was great. Would have given a 5 rating if we didn't finish bowling and have to wait a further 30 minutes for food. It was still wrong but at this point. We just ate it.
6 de agosto de 2026
Resposta da Tenpin - Stoke
Hi Victoria
Thank you for your 4-star rating! We're glad you enjoyed bowling. We sincerely apologize for the delay in your food order and that it wasn't quite right when it arrived. We'll be sure to share this feedback with our team to improve our service. Best wishes - Clare
Excellent staff brilliant place
6 de agosto de 2026
Resposta da Tenpin - Stoke
Hi Dave, thank you for the 5* rating of Tenpin Stoke. We're delighted to hear you had a brilliant time and that the team provided excellent service. We look forward to welcoming you back again soon!
Take care,
Kirsty
Resposta da Tenpin - Stoke
Hi Patrick, thank you for the 5* rating of Tenpin Stoke. We are so glad to hear that you found our services accessible and efficient. We look forward to welcoming you back again soon.
Take care,
Kirsty
Resposta da Tenpin - Stoke
Hi, thank you for the lovely 5* rating of Tenpin Stoke. We're so pleased to hear that you had a great evening, found our staff friendly, and felt it was great value. We hope to see you again soon!
Take care,
Kirsty
Excellent
Really good bowling alley. The lane was set up quickly for us and didn’t have any issues.
28 de julho de 2026
Resposta da Tenpin - Stoke
Hi Connor, thank you for the 5* rating of Tenpin Stoke. It's lovely to hear you had a really good time and that everything was set up efficiently. Hope to see you again soon!
Take care,
Kirsty
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