The Warehouse.com Ltd Opiniões 

1030
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing experience! The website is well made, very clear and they have loads of options and details regarding every product. I ordered the Peak PP-330 and the whole process was smooth, quick a... Ver mais

Classificada 5 em 5 estrelas

First time order with The Warehouse.com and have to say I could not find a better price and the customer service was excellent. After a slight glitch where the courier only picked up the laminator pou... Ver mais

Classificada 4 em 5 estrelas

We recently purchased our second shredder from The Warehouse.com, following detailed advice from Phil Taylor. The shredder and free air purifier were delivered on time. The agreed cashback deal, handl... Ver mais

Classificada 5 em 5 estrelas

Having struggled to find a source of a better quality, small office use paper shredder my search ended with a Fellowes Powershred 62MC. Finding The Warehouse.com gave me the best price, plus... Ver mais

Informações sobre a empresa

  1. Loja de materiais para escritório

Escrito pela empresa

The Warehouse.Com Ltd. was created out of a frustration at the lack of expertise that end users could call upon for good advice when looking to purchase shredders; binding machines; laminators; print finishing & paper handling equipment; and design-led, colour-rich office furniture together with the associated supplies. Within the business there exists over 60 years of combined experience in this equipment. Our selling process is a consultative one. We attach a great deal of importance to listening carefully to our customers' requirements before making an appropriate recommendation. In taking a consultative and specialist approach to the sales process, we are able to differentiate ourselves from many of our competitors. We react quickly to any after sales issues, but our ethos is to avoid these in the first place by striving to make sure our customers get the right equipment for the job. To this end, we do not hide behind contact forms on our web sites but positively encourage you to call one of our sales advisers for assistance on 01225 487200 . You can buy with confidence from a company that really cares about pre- and after-sales service, operates from a physical office & warehouse facility and counts among it's customers hundreds of schools & further education establishments, central government, the Cabinet Office, MOD, NHS Trusts & PCT's, GP surgeries, local authorities, police forces nationwide, many major blue-chip corporations including all the major banks, general companies & other businesses. We look forward to working with you.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1030)

17 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service

Great service, order process simple, kept well informed, arrived on time, totally painless !

12 de outubro de 2018
Opinião espontânea
Classificada 4 em 5 estrelas

Had expected next day delivery

Had expected next day delivery, but oil came one day and shredder two days later. I was phoned on the proposed day of delivery to ask if they could in fact deliver the following day. As it did not make much difference this was ok.
Not actually used yet as old shredder has started working again!!!

2 de outubro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Service

Excellent Service/delivery

Purchased a Shredder with oil, very good price & excellent service/delivery. Have used them before and would again!

24 de setembro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service, placed the order mid-afternoon, phoned to ask when we might expect delivery and was told it would be going out the following day and we would receive probably the day after that. Was therefore surprised to receive the Shredder the very next day after placing the order. We already knew the brand of Shredder because we have a larger size model in another part of our building.

29 de agosto de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Laminator

Discussed a suitable replacement heavy duty laminator and the pros and cons of each one - the one suggested was not the most expensive and it got delivered next day - very happy with the product

24 de agosto de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service as ordered the…

Fantastic service as ordered the shredder online and it arrived the next day. I had ordered the same shredder with another company 2 weeks ago and they kept delaying delivery so I looked elsewhere and found this company who were also cheaper!

20 de agosto de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Good website, excellent product

Good website, good price.

Prompt delivery and love the shredder.

Had a query re my confusing invoice so emailed, unfortunately, the email received was quite abrupt.

Would stop me using you again though.

9 de agosto de 2018
Opinião espontânea
Classificada 3 em 5 estrelas

Great Service Great Value Poor Delivery!!!!

Great Service Great Value, Let down on delivery, arrived next day, however Had to help the driver lift pallet off the van to office, firstly Driver asked Pregnant member of staff, then eventually another member of staff helped, however refused to help to carry upstairs, or wait to take pallet and packaging away, now left with the extra costs!!! Not great delivery service? Why send One Driver no help to delivery heavy duty shreaders then ask the paying next day service when you have to actually do the lifting and carry yourself, when speaking to Warehouse staff advised that they only deliver to pavement and need to do the rest ourselves? No apology no offer of goodwill gesture, will not be ordering again, shame delivery let you down!!!

7 de agosto de 2018
Opinião espontânea
logótipo da The Warehouse.com Ltd

Resposta da The Warehouse.com Ltd

Thanks for your business and your comments. This delivery should have been made on a tail-lift vehicle that means the driver requires no assistance unloading the item and should not need to ask for assistance unloading. This is the service that we book and pay for with the carrier and we apologise if this was not the case on this occasion and we will take this up with our carrier. We are sending under separate cover some additional free waste bags and oil for your unit by way of an apology. Regarding your additional comments on taking the item upstairs and removing the packaging, the delivery information on our website clearly states: "Delivery is to the ground floor. If you require delivery to anything other than the ground floor, please contact us for a quotation before ordering or select the Delivery PLUS Installation option where available." There is a link to this information on every product page on our website. You will find that this is a perfectly normal delivery service for this category of product across the office products trade. We know of no supplier that could or would offer the kind of service that you describe without extra charges. To include this kind of service as standard would add a minimum of £100 - £125 plus VAT to each item, depending on the delivery location, which would render us totally uncompetitive against other distributors. Customer feedback is overwhelmingly in favour of competitive pricing with a standard delivery of service, which is perfectly acceptable and convenient for most customers. As we have said, in the event that it is not, customers may contact us for a quotation and we can provide this service if desired.

Classificada 5 em 5 estrelas

First time we have ordered

First time we have ordered. Item we originally wanted wasn't in stock, but they kindly called and talked us through others that they had. Delivery was within 48 hours and I have to say the Shredder that we have received is absolutely superb, industrial, quiet and exactly what we wanted. Very Pleased.

25 de julho de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent value

Excellent value and well packaged. I was impressed with the swift delivery. The product is adequate for my small office and home office needs. It is a great shredder and not cumbersome at all. Very neat. Easy to use and easy to empty.

24 de julho de 2018
Opinião espontânea

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