The Baby Room Opiniões 

Hi, based in Australia. I have called, no answer and sent text messages without a response so thought I might try my luck here.

Order number ref is attached to this review.

Can someone please update me on my order?!

I have posted a few reviews here (seeing that there is literally NO OTHER WAY to contact them and even then you only get a generic response!).

My order arrived today!!!! Although I suspect I am one of a chosen few owing to the fact that I have reported them and outed them on other forums. I think they are doing just enough to keep their heads above water.

I don’t doubt that there is criminal activity going on here... let’s face it, the website going down last week doesn’t account for the hundreds of orders that haven’t been fulfilled since the beginning of last year... that people are still chasing.

Thank you for sending my order (that I now don’t want but I’m not going through the returns process with you!!!) but there are still hundreds of people and thousands of pounds missing. Shame on you.

Tried calling but cannot get through. Order number SA047213 - Britax Romer ADVANSAFIX IV R Car Seat Cosmos Black. Placed order on 31 December. When will this be delivered please?

Hi,
I ordered a buggy and car seat back in November and in the same situation as many others. I was told they hadn’t got the colour ordered and that this would be shipped in January. I followed up yesterday and to my surprise the email bounced back. Then I googled the company which turned out has no current website working and is a total scam.
My order is SA043407. I am contacting my bank to cancel the payment but In the meantime but appreciate if you could share the mobile number mentioned below.
Very disappointing what has happened with this company and how they can just take people’s money and get away with it, total theft! Just to add to this that in the below responses they refer to a website problem. But then why is the email not bouncing back and the phone not being answered. These should be working even if the website isn’t..

I ordered two car seats on the same day, expected date of the 5th Jan. When I hadn’t heard anything by the 6th I tried to contact them, same story as others email bounced back, no website available and the telephone number said they were relocating. Thinking I had been scammed I contacted the bank, after reading some reviews on here though I tried ringing the mobile number provided and got through to a gentleman who when I gave him the order numbers said they would be shipped straight away. I was dubious but they arrived a couple of days later.
I genuinely feel that this company has a genuine problem and they are trying to rectify it, yes a little inconvenient but that’s life. Persevere and ring the mobile at specified time (between 9-3) and I’m sure you will receive your order. Hope this helps those who are worried.

I ordered a baby stroller for twins on 10/01/2020, but as it went, the babies would only carry them in their arms ......
My order is SA048660.

I bought a Britax seat car the 5th of January, called them last Friday (24th of January), they told me I will get an email this Tuesday to get my seat car (and I trusted the guy on the phone who was really nice) but nothing at all. I tried to call the same number but it doesn't work anymore. Don't know what to do and getting quite annoyed, I want my money back.

It has been 2 months. Please cancel my order and refund me my money. SA043911

I was one of the skeptical
Ones , wrote two reviews here re two delivery dates not fulfilled... but I promise this is true.. my buggy arrived today... I didn’t receive a dispatch email or an email from Dpd .. but it has arrived .. am in shock and very happy.. if I could post a pic of it I could on here !!! I actually can’t believe it

This is my order number
Can you please confirm when my product will be sent out !
I am in desperate need of my pushchair! Can someone please reply, I have tired calling you in the allocated times on multiple occasions and emailing you, but failed to get any response.!
This is my second review here for the same item.
Please reply with some useful information!

I have just had an email to say my car seat is being sent. I have emailed to say I don’t want the car seat. How can I cancel the delivery today I do not want it!

Thank you for the reply I will do this. I have emailed previously asking to cancel well before the website went down

I have tried to email and the website is now down. My order is due tomorrow SA049399 and I've received no email confirmation or text from DPD as your email advised? I can see mixed reviews that there is a huge issue but surely we could've been notified? Can someone please call me or advise me of the number to call? I have someone going to my house tomorrow to wait in for the delivery so I kind of need to be updated ASAP...

I have tried to call yesterday and today but the number doesn't go through, doesn't ring at all. I have left a review here before with my order number but i just got a generic reply to it. My order number is SA047411.
Can you please let me know when will i receive my order? It was due on 20th January.
Also i have noticed that they have replied to other coments but just decided to ignore some. If this company is not a scam and really going through some technical problems they should at least answer their custumers on the platforms that they can do this.(trust pilot is one of them). They can create a basic email address that they can use until their old address are going to work again. There is no way i can reach them and get information about the status of my order.

I cannot get through on the mobile provided and emails bounce back. Does anyone have any advice? My order is SA048776. This is deplorable service.

I have reported to national fraud and received this today.. i was actually very lucky and received my refund on 1st January but feel they still need investigating

1 am writing to inform you of the current position of your report.

The National Fraud Intelligence Bureau (NFIB) has reviewed the information you provided and has passed your report to West Yorkshire Police for their consideration.

Please note West Yorkshire Police is responsible for deciding whether to commence an investigation and for providing you with further updates to your report. West Yorkshire Police can be contacted .........

This is the second review that I have now done...... the first was exactly the same as everyone else’s. The baby room have been monitoring the reviews for weeks now and reporting ones that they think breach their personal data etc. So if this issue with the website really has happened then why have they only just informed everyone about it???? Oh and..... guess what..... THE NEW MOBILE NUMBER THEY HAVE GIVEN OUT DOESN’T WORK!!!!!! Absolutely ridiculous. It is still fraud, in fact they are now digging themselves an even bigger hole! Hopefully my bank will refund me the £528!

Hello,

Same situation here! I ordered on December the 26th under ref. SA046169. Still don’t receive my order yet.

I emailed the customer care 2w ago and received an answer that they are waiting delivery from the supplier. Tried to write them again this morning and the email bounced back.

Apparently the team gives answers here, could you please tell me when will I receive my order?My due date is next month and shouldn’t be stressed over by this.

Thanks in advance,
Customer

Order No. SA047264
As you appear to be reading these reviews, I would like to ask if it is likely that the remaining part of my order will be processed.
I was happy with the first part of the delivery and would like to be positive regarding the remaining items.
I have tried texting and calling but as people are stating the number is no longer being responded to.

So having chased the company a few times this last week, I got through on the mobile number and spoke to someone.
They were helpful and explained that they had half of my order in stock.
It was dispatched immediately and arrived with me yesterday. A day ahead of what they expected.
I will be calling again to confirm the rest of my order and when that will be delivered.

My order is worth well over £1,200 so to have some of it delivered is good news.
Still to entirely convinced, but maybe this is an actual crisis for them that is being handled a little badly.

Further to my review below I have spoken to a gentleman called jake on the mobile number issued today, he was apologetic for the issue and delay and advised that our order should be with us by 10th feb. Offering the benefit of the doubt to them and hoping that our order is delivered as advised. We ordered a venicci soft edition travel system order number SA048179. We received a email 13 jan 2020 advising that the baby room was waiting for delivery from the supplier, which was due within the next week. We have emailed in the mean time with no replies and have just tried the mobile number on this page but received a “not been possible to connect call” recorded message. This is a worry as we don’t seem to have any way to contact the baby room.