The Big Phone Store Opiniões 4808

Resposta da The Big Phone Store

2/03/2026

Hi Mr Lancaster,

Thanks for your brilliant review! I'm really glad to hear you found our service helpful and would highly recommend us.

Our in-house customer service team works hard to make sure you get the best support, and we're committed to your satisfaction.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

2/03/2026

Hi Anne,

I'm really pleased you had a fantastic experience and highly recommend our service.

We believe everyone deserves outstanding support. Our dedicated in-house team is always here to make sure you're happy with your purchase and our service.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

1/03/2026

Hi Katie,
Thank you for your review. We're glad you experienced excellent price and quality with your iPhone. We believe everyone deserves great value, which is why we offer competitive prices on all our devices. We also guarantee all our refurbished phones are 100% functional, backed by rigorous testing.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

1/03/2026

Hi Stephen,

Glad to hear the condition of your iPhone 13 met your expectations. It's a bonus you received 100% battery health. We guarantee a minimum of 85% battery health with all our refurbished devices.

Your order arrived quickly. We aim for fast shipping, with most standard deliveries arriving next working day.

You have found one of the industry's best-kept secrets. We are not widely known. However, we have a very high product standard. Our amazing customer support team backs this up.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

28/02/2026

Hi Keith,

It's great to hear your phone arrived quickly and in excellent condition. We dispatch orders placed before 3:30 p.m. on weekdays the same day, so you get your device fast.

We are glad you had a really good experience with your reconditioned phone. We put all our refurbished devices through extensive certified checks. This ensures they are 100% functional, regardless of their cosmetic grade.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate and a very high product standard. This is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Resposta da The Big Phone Store

28/02/2026

Hi Patricia,

It’s good to hear you found our site easy to use. We offer a wide variety of refurbished phones at great prices to suit everyone's budget.

You also had fast delivery. We dispatch orders placed before 3:30 p.m. on weekdays the same day. Our standard delivery is typically next working day.

Thanks for being a returning customer and for your recommendation.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

28/02/2026

Hi Noel,

It's great to hear you researched us and decided to try a refurbished iPhone. We understand that buying refurbished can feel like a risk.

You saw your iPhone 13 Pro looks great and works perfectly. We put every device through extensive certified checks. We also use the highest quality parts in our refurbishments. This ensures you get a phone that looks and performs like new. We guarantee all our refurbished devices have a minimum of 85% battery health.

You have discovered one of the industry's best-kept secrets. We are not widely known, but we have very high customer satisfaction. Our product standards are high, and our amazing customer support team backs this up.

Thanks for your recommendation.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

28/02/2026

Hi Christopher,

Thanks for your review.

We're glad you had quick and efficient service. We aim to dispatch orders placed before 3:30 p.m. the same day, so you get your device fast.

You mentioned receiving a quality refurbished product. We use only the highest quality parts in our refurbishments and put every device through extensive certified checks to ensure it works perfectly. We also guarantee a minimum of 85% battery health with all our refurbished devices.

Thank You,
Adam The Big Phone Store Team

Resposta da The Big Phone Store

27/02/2026

Hi Sharon,
Thank you for your review. We're happy you found our trade-in prices great and appreciated the posting options. We work hard to give you accurate prices upfront for your old devices. You can also send them easily with our free trade-in pack.
We're glad your payment was fast too. We pride ourselves on quick payouts once we check your device.
For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Thanks Again,
Abdul The Big Phone Store Team

Resposta da The Big Phone Store

27/02/2026

Hi Mr Beck,

Thanks for taking the time to write such a detailed review. It's great to hear that the exchange to the Max model was a smooth experience for you and that our customer service was good.

We are really pleased both phones arrived in excellent condition and the battery health was 90%+ in both cases. We guarantee a minimum of 85%+ battery health with all our refurbished devices. We know a strong battery is key to your phone performing well.

You found that both devices were exactly as described, especially the prestige condition, and all functions worked as they should. We pride ourselves on accurately grading our phones so you know what to expect.

We understand your point about the optional postal insurance. It is there if you want that extra peace of mind for your returns.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

26/02/2026

Hi Brian,

Thank you for your review. It's great to hear you've had consistently good experiences with us, especially that both iPhones were in great condition with good battery health.

You are right; we make sure you get excellent value. We guarantee a minimum of 85%+ battery health with all our refurbished devices. We know a strong battery is key. Our grading focuses on cosmetics. Even our 'good' condition phones are fully functional and undergo extensive checks.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Resposta da The Big Phone Store

26/02/2026

Hi Rachael,

Thanks for your review. I'm glad to hear the delivery was fast and that both phones were in pristine condition as described. It's great they arrived safely for your twin daughters' birthday.

We grade all our refurbished phones carefully. When you choose a condition like 'pristine,' you get a device that looks and performs great. Every phone goes through extensive checks and comes with a 12-month warranty. We guarantee a minimum of 85%+ battery health on all refurbished devices, too.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Thanks for choosing us,
Amiira The Big Phone Store Team

Resposta da The Big Phone Store

25/02/2026

Hi Vic,

Thank you for your review. It's great to hear you are so impressed with our trade-in process.

We make sure our trade-ins are always fair and transparent. Our detailed questionnaire gives you an accurate price upfront. We guarantee the price we offer if you describe your device honestly. You won't get any last-minute price drops from us. We believe in being honest and giving you the best price for your old tech.

You have found one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate and a very high product standard. Our amazing customer support team backs all of this up.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

24/02/2026

Hi Alistair,

Thanks for your review. It's great to hear you've had super-quick service both times you've shopped with us.

We make sure to get your order to you fast. If you place your order before 3:30 p.m. on a weekday, we dispatch it the same day. Standard delivery is usually next working day with Royal Mail Tracked 24.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

24/02/2026

Hi Maarit,

Glad you had a no-hassle purchase. It's great to hear your phone arrived in perfect condition, was easy to set up, and everything works fine.

We make sure every refurbished device is fully functional. That's why we put them through extensive certified checks and provide a 12-month warranty on all our refurbished phones.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

24/02/2026

Hi Bob,

Thank you for your review. It's good to hear your replacement phone arrived promptly and in pristine condition.

We put all our refurbished devices through extensive certified checks so they are 100% functional, and the cosmetic grade you select is always what you get.

It's also great that Sarah helped you with the return process for your missing phone. We offer a 14-day, no-quibble return policy for a full refund if you change your mind. We want you to be happy with your purchase.

Warm Wishes,
Cassandra The Big Phone Store Team

Resposta da The Big Phone Store

24/02/2026

Hi Martin,

Thanks for your review. I'm glad you found everything smoothly handled and that your phone is great. We put every refurbished device through extensive certified checks to make sure it's 100% functional, so you always get a great product.

I'm sorry to hear the protective screen seal didn't work out for you and you had to buy a different one. That's frustrating, and I understand why that would be an issue. We appreciate you letting us know.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

24/02/2026

Hi there,

I'm glad you're very pleased with your perfect product and the good price.

We put every refurbished device through extensive certified checks to make sure it's 100% functional. This means you get a great product at a great value. We also dispatch orders placed before 3:30 p.m. on weekdays the same day, so you get your items quickly.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

23/02/2026

Hello Douglas,

Thanks for your review. It's great to hear your iPhones arrived neat and well-packaged on both occasions, and that the recipients are happy.

We put every refurbished device through extensive certified checks to make sure it's 100% functional. We also guarantee a minimum of 85%+ battery health with all our refurbished devices, so you can count on great performance.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

23/02/2026

Hi Olusola,

Thanks for your review. We are glad your phone arrived promptly.

We aim for speedy delivery with all orders. Place your order before 3:30 p.m. on a weekday and we dispatch it the same day. This means you usually get your device the next working day.

Kind Regards,
Ben The Big Phone Store Team