The Big Phone Store Opiniões 4808

Resposta da The Big Phone Store

11/03/2026

Hello,

It's great to hear your new phone arrived quickly. We dispatch orders placed before 3:30 p.m. on weekdays the same day.

I'm also glad you found it easy to send your old phone back. We believe you should always get a fair deal for your trade-in. Our system gives you an accurate price upfront, and we offer better values for damaged phones too. We then pay you the very next day after we receive your device.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

10/03/2026

Hello,

It's great to hear your phone arrived as promised and was in pristine condition. We take pride in our device grading, making sure all refurbished phones meet high cosmetic standards. You also received quick delivery because we dispatch orders placed before 3:30 pm on weekdays the same day.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

10/03/2026

Hi Chris,

Thanks for your review. I'm really happy to hear you found our phone choice impressive and that the condition and price were excellent.

We stock a wide range of new and refurbished phones and tablets. All our refurbished devices undergo extensive certified checks to ensure 100% functionality. We also use the highest quality parts in our refurbishments. You received next-day delivery because we dispatch orders placed before 3:30 pm on weekdays the same day. We also use secure, reusable packaging for delivery.

It’s great you recommended us and have already bought another phone for your mother. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Thanks for choosing us,
Amiira The Big Phone Store Team

Resposta da The Big Phone Store

9/03/2026

Hi Andrea,

Thanks for your review. I'm pleased you had great service and are happy with your phone.

We put all our refurbished devices through extensive certified checks to ensure they are 100% functional. We also handle all customer service in-house with our own team.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

9/03/2026

Hi David,

Thanks for your review. I'm really happy you received your order quickly and that the phone's condition was even better than you expected. It's great to hear your lightning cable was included and you got 90% battery health.

We ensure all our refurbished devices go through extensive certified checks, so you get a phone that looks great and performs perfectly. We guarantee a minimum of 85%+ battery health with all our refurbished devices because we understand how important it is.

It's good to know you appreciate our excellent customer service too. We handle all customer support in-house with our own team.

Thanks for choosing us again.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

10/03/2026

Dear Timothy,

Thanks for taking the time to leave such a great review. It’s good to hear your refurbished phone arrived exactly as described. We keep our grading clear and accurate so you know what to expect before placing your order.

Every device we sell goes through a full 90-point check and is prepared ready for dispatch from our West Midlands team. That helps keep the process smooth and reliable from order to delivery.

We are The Big Phone Store, a small independent business in the West Midlands, trading since 1999. By choosing refurbished, you save money and help reduce e-waste by keeping devices in use rather than sending them to landfill.

Warm Regards,
Alan, Customer Services @ The BIG Phone Store 😁

Resposta da The Big Phone Store

9/03/2026

Hello Melodie,

Thanks for your review. I'm happy to hear you had fast and excellent service, and that you're pleased with your product.

We dispatch orders placed before 3:30 p.m. on weekdays the same day. This gets your device to you quickly with our Royal Mail Tracked 24 service. We also put all our refurbished devices through extensive certified checks so they are 100% functional.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Resposta da The Big Phone Store

7/03/2026

Hi Craig,

Thank you for your review. I'm pleased to hear about your quick transaction and fast delivery.

We work hard to make buying from us smooth and efficient. We dispatch orders placed before 3:30 p.m. on weekdays the same day. You get your device quickly with our Royal Mail Tracked 24 service.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

6/03/2026

Hello,

Thanks for your amazing review.

It's great to hear you experienced our fast service. We always dispatch orders placed before 3:30 p.m. on weekdays the same day, so you get your device quickly.

We are also glad you received an excellent quality phone. We put all our refurbished devices through extensive certified checks to ensure they are 100% functional. We also use the highest quality parts in our refurbishments.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

6/03/2026

Hello AJS,

Thank you for your feedback. We appreciate you choosing us again.

It's great to hear your phone arrived expertly packaged and exactly as described. We use secure, reusable packaging, and our grading system means you know exactly what to expect.

We are also glad your phone arrived quickly, in less than 24 hours. We dispatch orders placed before 3:30 p.m. on weekdays the same day for fast delivery.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

6/03/2026

Hi A Mattin,

Thank you for your review. It's great to hear you found our online purchase quick and easy, with good, honest information. I'm also glad our team was extremely helpful when you needed to change your delivery method.

We handle all our customer service in-house, ensuring you get direct help from our team. We make sure our product information is clear and upfront because honesty is important to us.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

6/03/2026

Hi Mark,

Thank you for your review. I'm glad to hear your order was quick and easy, and that delivery was just as smooth. It's great you recognise us as a good British independent company.

We aim for straightforward ordering and quick delivery. We dispatch orders placed before 3:30 p.m. on weekdays the same day, with next working day delivery. Being an independent UK company means we handle all our operations, from refurbishment to customer service, right here in Wolverhampton.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

5/03/2026

Hi Paul,
Thanks for your review. It's great that your phone arrived promptly, was well packaged, and works perfectly in very good condition.
You asked about the battery life. We guarantee a minimum of 85% battery health with all our refurbished devices. We know a good battery is important.
We dispatch orders placed before 3:30 p.m. on weekdays the same day. Our team also makes sure every device goes through extensive certified checks to be 100% functional.
Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

5/03/2026

Hi Thando,

Thanks for your great review. It's fantastic your 'Very Good' condition phone arrived with no scratches. We meticulously check and grade every refurbished device so you always get the cosmetic condition you expect. We also work hard to get your order to you fast. We dispatch all orders placed before 3:30 p.m. on weekdays the same day.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

4/03/2026

Hi Lee,
It's great to hear you are happy with your product. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional. We also guarantee a minimum of 85%+ battery health with all our refurbished devices because we know battery performance is important.

We also make sure you get your order quickly. We dispatch all orders placed before 3:30 p.m. on weekdays the same day.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

3/03/2026

Hi,
It is great to hear our team member provided excellent service. We pride ourselves on having a helpful and knowledgeable in-house customer service team. We handle all customer service ourselves, so you always speak to someone who knows our products inside and out.
Many Thanks,
Charlie The Big Phone Store Team

Resposta da The Big Phone Store

3/03/2026

Hi Carl,
It's great to hear the phone arrived quickly and was in excellent condition. We are happy your wife is delighted with her gift.

We know getting your order fast is important. We dispatch orders placed before 3:30 p.m. on weekdays the same day. This usually means next working day delivery.

All our refurbished phones go through extensive certified checks. This ensures they are 100% functional. We also clearly grade our devices cosmetically so you know exactly what to expect.

Thanks for choosing us,
Amiira The Big Phone Store Team

Resposta da The Big Phone Store

3/03/2026

Hi Alan,

Thanks for your feedback. We're glad your phone was exactly as described and that it arrived on time, working fine.

We always make sure our refurbished devices match their description and cosmetic grade. Our team puts every phone through extensive certified checks to confirm it's 100% functional.

We also dispatch orders placed before 3:30 p.m. on weekdays the same day to ensure you get your device quickly.

Kind Regards,
Ben The Big Phone Store Team

Resposta da The Big Phone Store

3/03/2026

Hi Gary,

Thanks for your review. I'm glad your delivery was quick and that our team helped efficiently with your address update.

It's great to know your product quality was just as described. We put every refurbished device through extensive certified checks to make sure it's 100% functional. We use only the highest quality parts.

You've found out what many of our customers already know. We may not be the biggest, but we aim for the highest product standard and back it with great customer support.

Kind Regards,
Dee The Big Phone Store Team

Resposta da The Big Phone Store

2/03/2026

Hi Martyn,

Thanks for your review. I'm really pleased to hear how quickly your trade-in was processed and that you received payment the same day we got your device. We work hard to make our trade-in system fast and fair. We give you an accurate price upfront, and that's the price you get, without hidden reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team