The Flash Centre Opiniões 249

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

TFC are hands down the best team for your photography and lighting needs. I’ve never been disappointed with any of my purchases. Their staff are consistently helpful, knowledgeable, and genuinely gr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

In a recent review, I give TFC a 4-Star rating because an order that took longer than I expected to be delivered. Today, I can give a 5-Star rating. I placed a telephone order with Birmingham T... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

thank you very much for all your help with my purchase, helpful staff knew exactly what i wanted sent first class post looking forward to next time

A empresa respondeu

Classificada 5 em 5 estrelas

The online team at The Flash Centre were great helping us purchase our new studio equipment after our old kit died on us a day before a very important shoot. They arranged for all the equipment to... Ver mais

Informações sobre a empresa

  1. Loja de fotografia
  2. Loja de máquinas fotográficas

Escrito pela empresa

At The Flash Centre, photographic lighting has been our passion for 45 Years, but our expertise runs much deeper than just flash! From studio accessories to cameras, lenses, and gear for top-notch video content, TFC has you covered. Whatever your needs, we endeavour to empower you with the knowledge to make the right purchase. We offer rental facilities, 'try before you buy' deals, and we hold a wide range of demonstration equipment in store for you to come in and try out. We are authorised Pro Resellers for Canon, Nikon and FujiFilm so we can supply all your camera equipment too. All our store staff are experienced Photographers and Videographers to provide you with the best advice. TFC supplies a wide range of other carefully chosen branded products from a variety of suppliers, including Elinchrom, Canon, Fujifilm, Manfrotto, Phottix, Nikon, Tether Tools, Sekonic, Broncolor, Colorama, Calibrite, ColorConfidence, Rogue, Benro and many more. In short, whatever your needs, we will try our best to help and empower you with the knowledge to make the right purchase. The Flash Centre looks forward to hearing from you soon.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

249 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service

Great service. Quick to response.

20 de maio de 2024
Opinião espontânea
logótipo da The Flash Centre

Resposta da The Flash Centre

Thanks Sam, we're very happy to hear everything went well with your overseas delivery, and that our service was great!

Kind Regards,
TFC

Classificada 5 em 5 estrelas

Phenominal after sales service. Brilliant!!!

Over the years, I've bought a wide range of lighting equipment from TFC, often after long conversations regarding the capabilities of the lights and their suitability to my needs.
I've found their after sales support to be simply phenominal, and even when I had an older unit blow a capacitor on a job, they managed to get it picked up, repaired and back to me in 72hrs. Astounding!!!

10 de maio de 2024
Opinião espontânea
logótipo da The Flash Centre

Resposta da The Flash Centre

Michael, you are too kind. Thanks so much for the glowing review. We look forward to many more years of looking after your photographic needs!

Classificada 5 em 5 estrelas

Always great service

Always great service: friendly, helpful, knowledgeable and will go above and beyond for me

4 de março de 2024
Opinião espontânea
logótipo da The Flash Centre

Resposta da The Flash Centre

Thanks for leaving us a 5-star review! We're so happy to hear you had a great experience with us. TFC Team

Classificada 2 em 5 estrelas

I ordered an adaptor for my camera

I ordered an adaptor for my camera. I received the initial order confirmation email however after a few days I still hadn't received confirmation that my order was shipped. I then contacted the flash centre via instant messaging and was told my order had been shipped and expect delivery within two days.
The following day I still had not received an email confirming my order had been shipped. I called the flash centre and was told my order was still sat in the warehouse and had not been shipped because nobody had placed a label on my item. The item was then delivered to me however I had paid £9.95 for delivery and the item arrived one week later. If I had not contacted them, I believe my order would have sat in the warehouse indefinitely. Very poor service from the flash centre.

22 de fevereiro de 2024
Opinião espontânea
logótipo da The Flash Centre

Resposta da The Flash Centre

Hi Graeme, thank you so much for leaving us a review. Whilst it's never nice to hear negative feedback, it is invaluable to us in perfecting our service, so I can only but thank you for your honest review.

Unfortunately, with your order, an error was made during the dispatch process from our central warehouse. Meaning for the member of staff you spoke to on the phone, it looked like the item had been sent. We can only but hold our hands up and apologise for this mistake. We always strive for the absolute best customer service possible, but on this occasion human error let us down, so for that we are very sorry! Rest assured, a careful internal review has been conducted to ensure this won't happen again.

A member of our team has reached out to you directly, to see what we can do to remedy the situation for you.

Thanks again for your feedback, and wishing you all the best on your photography journey.

Warm Regards,

Mike

Classificada 1 em 5 estrelas

Waste of time and energy

The product was available and in stock on website, after placing order and paying a huge amount, i got message that its not available. Come on! Money stuck, no refund recieved so far, waste of time and energy.
Wont recommend shopping from here.

20 de julho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Bought a lovely Fujifilm 8-16mm f2.8

Bought a lovely Fujifilm 8-16mm f2.8. Was a very good price. Unfortunately the lens was faulty but TFC quickly sent a shipping label and I have received a refund. It’s a shame the lens was faulty but I am impressed how quickly the refunded me.

30 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I recently spent a little time in the…

I recently spent a little time in the London shop with a member of staff who helped me figure out a easy lighting set up for my partners E-com website. The advice was clear and understandable for someone who has no idea about these things. I will definitely be back again soon.

8 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

The worst customer service I’ve experienced…

The worst customer service experienced to date. I still don’t have both items I bought in March (now mid May), they can’t deliver a correct invoice as requested multiple times and have eventually confessed they have been informing other customers about my order. I wouldn’t touch them with an extended barge pole and will never use again.

12 de maio de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

How much for Delivery?

Got the product I needed, but when it costs £6 to send a pack of 10 fuses via DHL and it comes wrapped in 1 bag and 2 padded envelopes it gets a bit ridiculous. Size 000 Jiffy Bad and a large letter stamp should just about do it!

19 de agosto de 2019
Opinião espontânea
logótipo da The Flash Centre

Resposta da The Flash Centre

Hi Ben, thanks for the feedback on our postage and packaging.
Our delivery charges cover just the cost to us from the courier service, packaging materials are at our expense. From experience, the risk of something getting broken (especially glass fuses) makes the extra packaging worth it, but, you'd pay the same either way.
Talking to the dispatch department they recall that the 2 Jiffy bags were to separate the two different types of fuse 10 pack you ordered.
Unfortunately, we aren't close enough to a post office to make a regular stamp post a viable option for us.
Again, thanks for your feedback, rest assured we do use it when we're reviewing our services and we'll certainly look into ways to offer a lower cost option for small items that aren't required quickly.

Classificada 5 em 5 estrelas

Great selection

Great selection, prompt delivery and the items were carefully wrapped.I like to shop with The Flash Center

14 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

FAST Delivery

Excellent service, ordered a Softbox LATE on 8th July (after hours) was delivered on the 10th by DPD. So you have a dedicated time slot for delivery, you're not sitting waiting in all day wondering.

23 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Ordered a Loupedeck, it arrived the next day. It was the cheapest I could find online (far cheaper than well known online rivals). Excellent, thanks.

19 de julho de 2019
Opinião espontânea

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