Had a problem with stock availability and they were let down by a supplier. Sorted a full refund as a result
A empresa respondeu
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Leia as opiniões dos outros
Placed order for 'in stock' goods on 1st January, received immediate confirmation that I had been charged (£200+). 2 weeks later... seven attempts from myself to contact... one reply that goods 'were... Ver mais
A empresa respondeu
Everything went great parcel arrived next day as promised. Only issue was not getting any order confirmation emails. I knew the item was paid with PayPal but I’d expected an email to confirm order was... Ver mais
A empresa respondeu
I contacted them after the plastic clip holding the bottom panel on my boiler broke off. Design fault as not old or touched much except yearly maintenance. Anyway when I searched for Worcester Bosch b... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Heatxchange has over 40 years of hands-on experience supplying Heating Spares and controls to the trade and public. We supply genuine boiler parts and all are brand new with 12 months warranty. As well as boiler spares we also supply fire spares. We provide a fast and efficient delivery service with a range of carriage options including free delivery for orders over £100. We are available on the phone or email to answer any quires you may have. Our prices are very competitive and we will always do our best to price match a like for like quote.
Informações de contacto
5 Norton Road, Pelsall Walsall, Pelsall Walsall, WS3 4AY, WALSALL, Reino Unido
- 01922694724
- sales@theheatxchange.co.uk
- www.theheatxchange.co.uk
3,9
Bom
202 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really good service
Really good service, ordered on a Friday afternoon and it was dispatched in the same hour! Part fitted perfectly, mending a boiler that hadn’t run for years.
Brilliant.
28 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
HI Jeremy, I was very pleased to hear that we could help keep your boiler up and running. Thanks you so much for your kind comments. Have a great day, Ellis
MC493965775 hinge order
I placed an order for a valiant boiler door hinge on the 13 March. The product arrived on the 17 March which is very quick considering a weekend is included. The item was securely packed in a jiffy bag. This original part was also sealed in its own bag. A very good user friendly service. I will purchase any further required parts in the future and highly recommend.
13 de março de 2025
Opinião espontânea
Resposta da Theheatxchange
Thank you for the order
Paul was very quick to respond to my…
Paul was very quick to respond to my initial enquiry and went the extra mile to make sure I was ordering the correct part.
He made various phone calls to the manufacturer.
The price was very competitive. Would highly recommend
15 de março de 2025
Opinião espontânea
Resposta da Theheatxchange
thank you so much, We are more than happy to hrlp and make sure you get the correct part
Excellent Customer Service
Heatxchange is a very reliable shop. They provide excellent service. I have ordered multiple times, and still the service is excellent. I have never had any problems with the parts ordered. Highly recommended!
13 de março de 2025
Opinião espontânea
Resposta da Theheatxchange
Thank you Jay, been a pleasure to deal with you through whatsapp and many thanks for your continued orders. Kind regards, Ellis
Fast delivery excellent product well…
Fast delivery excellent product well packaged
1 de março de 2025
Opinião espontânea
Resposta da Theheatxchange
thank you for your Order
Cheapest on the net delivered within 2…
Cheapest on the net delivered within 2 days
27 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
thank you for your order
U Flow Flowcup
Simple to order, good price and fast delivery.
20 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
thank you Frank
Number 18 
The item was paid for and arrived within 72 hours and the part was put on and working
23 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
thank you for your business
Staff are very efficient and…
Staff are very efficient and knowledgeable,prompt service.
7 de fevereiro de 2025
Opinião espontânea
Great price service and knowledgeable
14 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
thank you for your order
Helpful and reliable
Helped me to identify the parts we needed, ordered them in next day for me - great price great service
15 de janeiro de 2025
Opinião espontânea
Resposta da Theheatxchange
thank you for your business over the years
Heat Exchange Performed
A very helpful and knowledgeable team at this company. Honest pricing with great service and a friendly attitude to customers. Goods arrived on time and no fuss 👍
11 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good afternoon Chris, delighted to hear you are happy with our service, we are always trying to keep our prices super competitive! Many thanks for your call and order and look forward to speaking again soon. Kind regards, Ellis
Would highly recommend this website
Would highly recommend this website. Made it so easy to find the boiler parts we needed and the transaction was really efficient. Delivery arrived quickly and when stated allowing us to get our heating back up and running quickly. Thank you
3 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good afternoon, many thanks for this kind review - I am glad we met expectations and pleased to hear you are up and running again. Please do not hesistate to contact us in the future, if required. Kindest regards, Ellis
Excellent pricing and expert service…
Excellent pricing and expert service knowledge. Delivery expeditious and a courtesy follow up was much appreciated.
Thank you Andy & Paul!
10 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good morning James, We really appreciate you taking the time to review us and Im glad we have met expectations. It was a pleasure to have you visit our trade counter. Kind regards, Paul.
Ordered an external vent seal
Ordered an external vent seal. Website easy to use and locate right part for boiler. Paid for delivery in 3 to 4 days and parcel arrived well packed in 3 days. Product looks good quality and just what I needed. Good service and website
8 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good morning Robert, I am glad that we have met your expectations and that you were happy with our website and the part. Thank you for your valued order. Kindest regards, Ellis.
Thankyou heat exchange,the service…
Thankyou heat exchange,the service provided to us was excellent,parts ordered and arrived on time,allowing us to keep are customers warm and happy,thankyou Paul for your help💯💫💫💫💫💫
3 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good morning Kevin. Many thank for your kind words. We were glad we could help locate your part and and dispatch this to you in a timely manner. I will pass your good comments onto my colleague Paul. Kindest regards, Ellis
Brilliant customer service and advice…
Brilliant customer service and advice prompt delivery of a quality part that fitted like explained with no issues will definitely be my new go to for spares
6 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good morning and thank you for your kind words. We were happy to help get you up and running and we are always here should you need any further help regarding spares ID and purchasing. Kindest regards, Ellis
Great service friendly and helpful…
Great service friendly and helpful staff. Quickly resolved my problem and parts were delivered next day thank you Paul and team
30 de janeiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good morning Sue, thank you for your visit and I am very pleased to hear you are back up and running again. I will pass your comments onto my colleague Paul. Kindest regards, Ellis.
Excellent service
Excellent service, staff was very knowledgable and problem resolved very quickly. Will be using avin in the future.
David McGow
7 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good morning David, thank you for your visit and I am very pleased to hear you are back up and running again. I will pass your comments onto my colleague Paul. Kindest regards, Ellis.
EXCELLENT
Friendly service, very helpful and fantastic prices
1 de fevereiro de 2025
Opinião espontânea
Resposta da Theheatxchange
Good morning Richard, many thanks for your kind review and thank you for taking the time to call and order your spares. Your business is extremely valued. Kindest regards, Ellis
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