Theheatxchange Opiniões 

First class experience I was a little vague with my description etc about what I needed this company went the extra mile contacting my original supplier and ensuring that they had the right information to supply the part I required absolutely first class service

Ordered a part on NEXT DAY delivery. Nothing next day. They don't bother to answer the phone ....have to email them...still no reply two days later....terrible service.
Wrote this at noon, which woke them up. Finally got a response- an email to say delivery @4pm today which happened. Why not inform me yesterday of delivery slot & tracking info....

Outstanding, these guys either have it or will help you find it. Cannot fault the helpful cheery can do approach.

Very much appreciate the support on every occasion.

I asked them for advice on a product and then asked them to send me the product they recomended - only for them to have sent a product that I didn’t need, and annoyingly I have to now send it back with my own money as returns aren’t free. Not ideal. If you’re unsure on what parts to use then I would go somewhere else, as it’ll cost more in delivery fees and sending the product back.

Always great Customer Service, exceptionally knowledgeable and good on lead times of parts.
A great team.

These guys are beyond helpful. I have been chatting with them today to order some very small parts and they have given me so much time, sent diagrams and photos and really given the best customer service possible. I would happily recommend them.

Highly recommended for all your boiler spares . Great local business with an excellent knowledge of heating industry related products .

Failed main controller board after 4 months. Never answer the phone. Told to return part at my expense and order another, pay for it. Then wait for a refund while it's sent away for testing. I would go elsewhere and avoid this lot. Don't be fooled by website as its a private address.

Updated 17/4/23
On response to your reply. You did not arrange collection at all as I paid the postage (have receipt) at a cost of £8.95. I never asked for a refund and look forward to a replacement part.

The part required was value for money and the postage at £5.50 cost more than the part but considering it fitted into a small jiffy envelope taking 6 days to arrive isn't good enough, as the part was for a domestic boiler.

When you are running a site selling items to potentially trade public who need to organise their work/jobs for their customers the essentials are not to sell things that you don’t have in stock and offer a timed delivery on said items. Only deliver part of the order and then let the customer chase up what has happened to the rest of the goods because you didn’t have the courtesy to inform them on the delivery paperwork, only to be told the missing items will be with them in over a week! (and that’s on top of the week it has already taken from initial ordering ) The inconvenience this has caused and sheer inefficiency of keeping the customer informed even after you sell items you don’t actually have in stock only means one thing.....won’t be going anywhere near your site again. Simple! And guess what the item is still showing in stock today and has never once shown out of stock! And before you come back and say mistakes happen why then have you not amended your site showing the zero stock levels or at least checked what is actually accurate yet?

Edit 6.4.23: Never asked for it to be refunded, you decided that without consultation as I've indicated to you via email, we agreed it would still be delivered albeit very late to an alternative address due to me not being available at the initial address supplied when you finally got the stock in. Thanks for a complete shocker of an experience which had you left as we discussed would have been acceptable because that was about as good as it was going to end. Still won’t be using your site again because of the uncertain availability and delivery timeframe of items. Sorry!

The bracket I ordered has not turned up it’s been nearly a week

Spare part received quickly and well packed. Cheaper than direct from manufacturer.

Brilliant service. Ordered the part and came next day as expected.

Excellent.
Staff very Helpful and Friendly.
Highly Recommended

Really easy to find the part I needed, delivery was quick & on time for when the engineer needed it. Great service

Their online site made it easy to find the products I needed. Ordered before 12 and the items were delivered the following day.

Great range of stock competitively priced. Knowledgeable & friendly staff