The IT Bay Opiniões 

235
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Price was cheaper than its competitors. Was unsure but took the risk however I was pleasantly surprised. Ordered on the weekend and delivered next working day as promised. Was sent several emails from... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Found a competitively priced monitor (even against Amazon), ordered 5pm yesterday and here by 2pm today. Fantastic, efficient and even a nice personal touch email with the vat invoice in my inbox. Lo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Good price offered on a Dell PC monitor and helpful advice given by Hannah, who was very pleasant to deal with. The model I wanted was out of stock and Hannah kept me informed of expected delivery dat... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely delighted with the service provided by IT Bay. Spoke to a real HUMAN, Hannah, who guided me through the buying and delivery process with great efficiency and kindness. What a difference to... Ver mais

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Informações sobre a empresa

  1. Loja de computadores e acessórios

Escrito pela empresa

The IT Bay is an online technology shop selling technology, electronics and office IT products throughout the UK. We stock thousands of the latest tech products from leading brands including Dell, HP, Lenovo and Microsoft. With expert advice, the best prices on the web, rapid next day delivery and free, easy returns, The IT Bay is ideally placed to help you with all your technology needs. We're based near Manchester and stock a huge range of the latest laptops, PCs, tablets and monitors in our purpose built distribution centre. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. The IT Bay offers you... The best deals A wide range of the latest tech products from the leading brands at the lowest prices ready to ship immediately from stock. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. For example, seen a laptop but need to add more RAM or upgrade the storage? Not a problem, our team is there for you. Unrivalled service Reality check - everyone claims to offer great service. Having shopped at the competition, we know from experience it's the little details that add up to make a huge difference. We aim to provide a simple, easy and hassle free service both during your shopping journey and post sale. Got a DOA part your need replacing ASAP? We can ship same day nationwide. Need a fast quote? We'll typically respond in under 30 minutes. Bought something and changed your mind? No problem! We offer free, easy returns for 30 days from delivery. Expert advice Behind our website is a knowledgeable team of tech specialists with decades of IT experience. We're here to help when you need us whether that's for product advice and selection, troubleshooting or assistance with a business project such as a tech refresh. Sometimes you just need a second opinion - give us a call for a friendly chat today. Tech from the leading brands Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we've got the knowledge to help you find the kit you need. From product selection to delivery and support, we've got you covered. Our customers We supply both consumers and businesses via our website and our in-house sales team. We also supply to the education and public sector. Order online before 5pm and you'll typically receive your goods the following business day. We offer a range of flexible payment methods including PayPal, Klarna Finance and 30 day credit facilities for business customers.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

235 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,8

Todas as opiniões

(235)

29 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great first experience

Great first experience! Ordered on a Thursday afternoon and the item was with us on the Friday AM. Item was exactly as described and in excellent condition. Saved a fortune compared to other companies!

13 de junho de 2024
Opinião espontânea
logótipo da The IT Bay

Resposta da The IT Bay

Thanks for your kind feedback, we're delighted to hear you were pleased with your purchase.

Classificada 5 em 5 estrelas

Honestly exceeded any expectations

Honestly exceeded any expectations. I ordered in the afternoon and item was here early the next morning!! Received copy invoice and everything else I needed without having to ask. Very impressed. Made it all so easy :)

7 de junho de 2024
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Resposta da The IT Bay

Thank you for taking the time to leave your review! We are glad to hear your order arrived swiftly and safely. We hope to be of service again in the future.

Classificada 5 em 5 estrelas

Purchased a laptop

Purchased a laptop, dispatched and came next day with UPS. Asked to change invoice to be made out to company name and was done same day. Thank you Hannah!

5 de junho de 2024
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Resposta da The IT Bay

Thanks Chris, glad things went smoothly for you.

Classificada 5 em 5 estrelas

Professional and courteous…

Treated in a professional and courteous manner, good choice of stock at reasonable prices. Item was shipped out to France as soon as payment was received, shipping just over 24 hours door to door.

3 de junho de 2024
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Resposta da The IT Bay

We are glad to hear your goods arrived quickly and safely! Thank you for the review, it is much appreciated.

Classificada 5 em 5 estrelas

Great price and good service

Ordered an IPad and it arrived as expected on the next working day. Free delivery and £30 cheaper than the normal price.

4 de junho de 2024
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logótipo da The IT Bay

Resposta da The IT Bay

Thank you for taking the time to let us know your thoughts! We hope to be of service again

Classificada 5 em 5 estrelas

Reliable

Great experience, received a great product, speedy delivery. No complaints, Thanks to IT bay.
Would 100% recommend it.

22 de maio de 2024
Opinião espontânea
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Resposta da The IT Bay

Thank you for your kind words, hope to be of service again in the future.

Classificada 5 em 5 estrelas

Free next day delivery and £50 cheaper…

Free next day delivery and £50 cheaper than my normal supplier. Also was packaged inside another box so the standard laptop box was not on show to the delivery company. - Will defiantly use them again

13 de maio de 2024
Opinião espontânea
logótipo da The IT Bay

Resposta da The IT Bay

Thank you Stewart, glad the laptop arrived safe and sound.

Classificada 5 em 5 estrelas

Good price & service

Goods were as described, delivered swiftly. Happy to deal with them again.

10 de maio de 2024
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Resposta da The IT Bay

Thank you for the feedback! It is much appreciated

Classificada 5 em 5 estrelas

Customer Service is Where They Shine!

Having purchased quite a high end laptop from The IT Bay, I was already slightly impressed at the low prices they were offering their hardware for. Call me a pesimist, (realist!) but I was trying to find some sort of reason for their cheap prices, possibly refurbished machines or gray stock. Well, I pulled the trigger and purchased my machine. It arrived next working day, and the machine was brand new. Down to the seals on the packaging remaining untouched with all the security seals in place.

The machine is fantastic, with great delivery and price. And then I checked the warranty.... and it wasn't exactly the full 3 years as advertised. Part of me was relieved, this was probably the reason why the price was so cheap. I was happy to live with it, however I thought, there would be no harm in me firing off an email to customer services in querying the discrepancy in warranty lengths.

In record time, I received a reply from Hannah Armstrong, who politely explained the reason for the different warranty lengths, (which by the way was a perfectly reasonable explanation). She then went on to explain how to reset the warranty to start from the purchase/sale date on the manufacturer's website. She had a really comprehensive and clear word document that had easy to follow steps with screenshots.

Having followed her instructions, I found my warranty updated to reflect the time that was advertised on the item's description page.

I'm happy as I managed to get a great machine, at a great price, with great customer service. I'm just left confused, wondering what the catch is...

8 de maio de 2024
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Resposta da The IT Bay

Response from Hannah: The catch is you have to order from us again! Thank you so much for your detailed review, we are glad to hear you have such a positive experience with The IT Bay, we hope to be of service again in the future!

Classificada 5 em 5 estrelas

I ordered the laptop and it came by…

I ordered the laptop and it came by tracked delivery the next day.
The whole process was very smooth from start to finish with order updates emailed to me by both the company and courier.
The laptop was far cheaper than other competitors and worked perfectly on arrival.

I can thoroughly recommend this company indeed.

8 de maio de 2024
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Resposta da The IT Bay

Thank you so much for your kind words. We hope to see you again in the future.

Classificada 5 em 5 estrelas

What a bargain!

I needed to replace my company laptop 'cos I'm retiring and I'll need to hand it back. I spent weeks searching for the right machine .. believe me, I'm meticulous. So, I finally decide on a Lenovo model that had a good spec. Found The IT Bay had the best price. The equivalent Dell (direct from Dell) was twice the price. I started thinking 'What's the catch?'. So I paid with credit card. I had no reason to worry. The machine arrived 2 days later. Absolutely delighted with it! It's sleeker, faster, quieter than my old company laptop. I need to get my wife a new laptop some time soon. I know where I'll go.

4 de maio de 2024
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Resposta da The IT Bay

Thanks for the positive feedback. We look forward to helping you with the next purchase when the time is right.

Classificada 5 em 5 estrelas

Great first time experience. Will order again.

Price was cheaper than its competitors. Was unsure but took the risk however I was pleasantly surprised. Ordered on the weekend and delivered next working day as promised. Was sent several emails from when order recieved, shipped with tracking number. A follow up email with an invoice was sent too. Overall great experience and will be looking at them for future purchases.

28 de abril de 2024
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Resposta da The IT Bay

Thanks for the positive feedback, glad you had a positive experience shopping at The IT Bay and hope to see you again in the future.

Classificada 5 em 5 estrelas

Purchased a very nice new Asus laptop…

Purchased a very nice new Asus laptop at a significantly cheaper price than anywhere else. It was last years model but still good value for money and just what I wanted. It was with me the next day and yes, it was properly packaged and sealed as new. I registered it and had a query with the warranty. Hannah replied promptly and helped me with that. One very satisfied customer - thank you!

1 de maio de 2024
Opinião espontânea
logótipo da The IT Bay

Resposta da The IT Bay

Thank you for the feedback. We are glad to hear you have had positive experience and hope to be of service again.

Classificada 4 em 5 estrelas

Product arrived super quick

Product arrived super quick and the price was excellent. The supplied uk cable wasn't compatible with the docks power brick, luckily I have a load of kettle leads to hand so it didn't cause me any problems but something to be mindful of.

To be fair to IT bay the manufacturers shouldn't be so cheap and provide the UK cables themselves, I've had similar problems from other suppliers

24 de abril de 2024
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Resposta da The IT Bay

Thank you so much for the review and the feedback on the cable. We will be discussing this with our product manager and will get this resolved. Again, thank you and we hope to be of service in the future.

Classificada 5 em 5 estrelas

Better Price and Customer Service than Amazon

Website was easy to use. Easy to find the monitor I was looking for, add it to my basket, checkout and pay. They communicated very well, through the chat app, and via email. They asked if they could help during the checkout process, sent order confirmation and with a VAT invoice. Monitor was delivered 2 days early, in secure packaging. And the monitor worked straight away out of the box. Would buy a monitor from them again. Best part was they were cheaper than amazon!

16 de abril de 2024
Opinião espontânea
logótipo da The IT Bay

Resposta da The IT Bay

Thank you for your kind words! We are glad you have enjoyed the experience and hope to see you soon!

Classificada 5 em 5 estrelas

Great company, great products and great support

Greetings Folks, IT bay is a great company, with great staff who are very helpful and respectful. I bought a laptop 12 month ago, woke up one day and there was a bit locker on my system which i did not activate or have a number to. I tried everything, ask everyone for advice to open it, unsuccessfully. Finally i called IT bay and from the first word to the last, they understood, supported and solved the issue for my computer. I cannot recommend more highly. Good products, great support, wise tekkys, friendly, positive, if you don't believe me , try them , you wont be disappointed..

12 de abril de 2024
Opinião espontânea
logótipo da The IT Bay

Resposta da The IT Bay

Response from Hannah: Thank you so much for your kind words and taking the time to leave your review, it is much appreciated!

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