I ordered a Retro fountain pen and ink, having read that it would write smoothly and had a conversion kit for using with ink instead of cartridges, as I want to reduce plastic use. I was disappointed... Ver mais
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Ordered from The Journal Shop many times. Items received quickly and well packaged. Today I requested an additional item to be added to an order placed the night before. Email was acknowledged very qu... Ver mais
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Have made a few purchases for here (and will again in the future). Great selection of products with fantastic customer service. Had an issue with one item but customer service responded quickly and a... Ver mais
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The Journal Shop is, without doubt, the best stationery shop and provider I have ever used before. The fabulous choice of items in stock is amazing and all the best paper, journals, pens and EVERYTH... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The Journal Shop is for people who know that stationery is never just stationery. We stock Hobonichi, Traveler’s Notebook, Blackwing, planners, stickers and cult Japanese favourites, alongside a carefully chosen range of notebooks, paper goods and desk essentials that are as useful as they are lovely to own. We’re here for people with strong opinions on paper quality, a soft spot for good design, and a habit of finding joy in the little things. Whether you journal daily, plan obsessively or simply want nicer things on your desk, The Journal Shop is all about thoughtful stationery and a shopping experience that feels easy, friendly and well looked after from start to finish. We ship worldwide, and are always very happy to send a little stationery joy your way.
Informações de contacto
167 Great Portland St, 5th Floor, W1W 5PF, London, Reino Unido
- info@thejournalshop.com
- www.thejournalshop.com
4,4
Excelente
89 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 9% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service when there was a problem
I ordered a Retro fountain pen and ink, having read that it would write smoothly and had a conversion kit for using with ink instead of cartridges, as I want to reduce plastic use. I was disappointed to find that it was not smooth at all, but scratchy and the ink didn't flow well. I contacted The Journal Shop and expressed my disappointment. I received a response that was clearly from a real human, who made some suggestions about how to improve the pen's function. When these didn't work, she quickly offered to replace the pen as it seemed to be faulty, but I didn't have to return it first. The replacement was ordered within minutes and arrived quickly. I'm pleased to say it worked well! I am impressed with this excellent customer service and will definitely go back to The Journal Shop for more lovely things!
9 de junho de 2026
Opinião espontânea
Fast shipping and good delivery service
14 de abril de 2026
Resposta da The Journal Shop
So glad to hear that, thank you. We’re really pleased everything arrived quickly and smoothly, and we appreciate you taking the time to leave a review.
The Team @The Journal Shop
Great price and service
Great price and service, and packaging is nice and delivery is fast too. Will definitely purchase again.
22 de maio de 2026
Resposta da The Journal Shop
That’s so lovely to hear, thank you. We can’t quite claim to be skincare experts! :D but we’re very glad you were happy with your order. Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Excellent
Excellent online experience and among the best stores for Hobonichi supplies. One of my favourite shops to browse and purchase from. Totally recommended. Thank you to all at The Journal Shop.
16 de maio de 2026
Resposta da The Journal Shop
Ah, this is so nice to hear :) It really means a lot that you enjoy shopping with us, love that we're one of your favourite places for Hobonichi! Thanks so much for taking the time to leave such a kind review. We really appreciate it.
The Team @The Journal Shop
Very friendly and helpful company
Very friendly and helpful company
Their customer care is superb
My order was for some coloured pencils and they are amazing I have already used them
16 de maio de 2026
Opinião espontânea
Resposta da The Journal Shop
That’s so lovely to hear, pleased that you're enjoying your new pencils already. Thanks so much for your kind words about the team too. It’s always really appreciated :)
The Team @The Journal Shop
The help I received from Carla was incredible, she was very nice and helpful, one of the best customer services I’ve had.
The help I received from Carla was respectful attentive and she helped me solve some issues as well as with the tracking since I was having trouble checking on the mail app.
19 de maio de 2026
Opinião espontânea
Resposta da The Journal Shop
That’s so kind of you to say. We’re really glad Carla was able to help get things sorted and make the tracking a bit less stressful. She’ll be so happy to hear this :) Thanks so much for taking the time to leave such a lovely review.
The Team @The Journal Shop
Great customer service
Have made a few purchases for here (and will again in the future). Great selection of products with fantastic customer service. Had an issue with one item but customer service responded quickly and a replacement was sent asap. Would absolutely recommend!
14 de maio de 2026
Opinião espontânea
Resposta da The Journal Shop
We really appreciate you coming back to shop with us, and we’re glad the team could get a replacement out to you. Thanks so much for the recommendation and for your continued support; It means a lot to our small team.
The Team @The Journal Shop
Really quick delivery and very pleased…
Really quick delivery and very pleased with the erasers and mechanical pencils I purchased. Will definitely order from here again.
20 de abril de 2026
Resposta da The Journal Shop
That’s so lovely to hear! We’re really glad your order arrived quickly and that you’re happy with the erasers and mechanical pencils too. Thanks so much for taking the time to leave a review; We’d be so happy to have you shop with us again.
The Team @The Journal Shop
Lovely products and excellent customer…
Lovely products and excellent customer service.
14 de maio de 2026
Resposta da The Journal Shop
Thank you for taking the time to leave us a review :)
The Team @The Journal Shop
Great fast tracked delivery Fair prices…
Great fast tracked delivery Fair prices Glad I found out about The journal shop Will always use in future Highly recommend Stock my favorite brand Hobonichi What more can I say Top marks Thank you The journal shop
14 de maio de 2026
Resposta da The Journal Shop
That’s such a lovely review, thank you. We’re so glad you found us, and even happier to hear the delivery was quick. Hobonichi fans are always very welcome here! :) Thanks again for your support and recommendation.
The Team @The Journal Shop
Quality
Lovely, good quality, unusual stationery items. Could happily spend a fortune
13 de maio de 2026
Resposta da The Journal Shop
We know the feeling... it can get dangerous very quickly around nice stationery! So glad to hear you’re enjoying the quality and the more unusual bits of the range. Thanks so much for the lovely review.
The Team @The Journal Shop
Excellent customer service from Rebecca…
Excellent customer service from Rebecca and the team at TJS - kept me updated regarding my order and answered all of my questions.
The Traveler's Company 20th Anniversary TN is a great collection, ha everything you need to set up and start using as a journal or wallet, excellent quality as always
5 de maio de 2026
Resposta da The Journal Shop
Ah, this is so lovely to read, thank you! We’re really glad Rebecca and the team could help Thanks so much for your kind words and for taking the time to leave a review. We hope you come back to shop with us again, very soon :)
The Team @The Journal Shop
Resposta da The Journal Shop
Thank you for taking the time to leave us a review, pleased you like your new journal.
The Team @The Journal Shop
Wide and eclectic range of products
Wide and eclectic range of products. Reasonable prices. Prompt despatch & delivery.
4 de maio de 2026
Resposta da The Journal Shop
So glad to hear this, thank you. We work hard to keep the range interesting, so it’s lovely to know that came across. Really appreciate you taking the time to leave a review.
The Team @The Journal Shop
Resposta da The Journal Shop
Thanks so much for your kind review. We’re so glad you were happy with both the range and the delivery.
The Team @The Journal Shop
Always great service and quality
Always great service and quality. Kaweco pen is terrific.
12 de maio de 2026
Resposta da The Journal Shop
So lovely to hear, thank you :) really glad you’re happy with the service (& even happier to hear you’re enjoying your Kaweco pen too!). Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Resposta da The Journal Shop
So glad to hear it, thank you! :) Happy to know you had a great experience all round. Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Great Company
Really good company to order from great range of products and delivery is speedy
22 de abril de 2026
Resposta da The Journal Shop
That’s so lovely to hear, really glad you’ve had a good experience with us and that delivery was nice and speedy! :) Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
my experience has always been good the…
my experience has always been good the items always arrive well packed and good quality
2 de fevereiro de 2026
Resposta da The Journal Shop
Thank you, this is so nice to hear. We’re glad your experience with us has always been a good one, I know the team will be happy to know this. Thanks so much for your continued support.
The Team @The Journal Shop
The shop has an excellent inventory…
The shop has an excellent inventory with a equally good range of desirable and in trend items, the site is easy to navigate with pricing and delivery clear to see
6 de abril de 2026
Resposta da The Journal Shop
This is so kind of you to say, thank you. We put a lot of thought into what we bring in and how we present it, so it’s really nice to know that made for an easy and enjoyable shopping experience :) Appreciate you taking the time to leave a review.
The Team @The Journal Shop
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