As I was assembling my snuzpod, my dog damaged one of the castors. I emailed Snuz to enquire about buying a replacement and they were so quick to respond and extremely helpful. I received a replacemen... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
As I was assembling my snuzpod, my dog damaged one of the castors. I emailed Snuz to enquire about buying a replacement and they were so quick to respond and extremely helpful. I received a replacemen... Ver mais
A empresa respondeu
An item was mistakingly missing from my delivery and the company have been amazing. Straight away ensured that the item has been re-sent express and will be received within 24 hours. The quality of th... Ver mais
A empresa respondeu
Bassinet & Rocking Cradle came within 2 days as free delivery, despite ETA being 3-6 days! SO happy and beautiful items!!!
Customer service is horrible at responding! They go weeks without responses. A company that sells newborn items should know the urgency of getting a response. They take so long to get back to you! E... Ver mais
A empresa respondeu
The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.
The Green, CV37 0JE, Stratford Upon Avon, Reino Unido
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Excellent products and brilliant customer service!

Resposta da The Little Green Sheep
A piece of plastic on my LGS stand snapped and I contacted their customer service team asking for a replacement. Demi from their customer service team was so helpful and swiftly arranged for an entire replacement stand to be sent to me. Couldn’t have asked for better customer service.

Resposta da The Little Green Sheep
Product lovely. Instructions TERRIBLE!
Be very mindful when purchasing the Moses basket. Unless your physic good luck building it - no words and the images literally tell you nothing. A very simple Moses basket stand should have taken 10 minutes tooks nearly 2 hours because of poor instructions and no where to find the information as online instructions don’t match the ones in the box with different pieces!!!
Very frustrating!

Resposta da The Little Green Sheep
Very happy with the service provided by The Little Green Sheep. The delivery didn’t take long at all. The way in which their items came wrapped make sure that these were kept intact during transportation. One item had been missed from the order, however, the customer service team resolved the issue straightaway and we received the missing part in the post the next day. Very receptive team and grateful we chose this company. Last but not least, their Moses baskets are the most beautiful and delicate thing for your expected new born - we love it!

Resposta da The Little Green Sheep
Amazing service from Nikki at The Little Green Sheep! Received my item which was ever so slightly damaged and she didn’t even hesitate in sending out a replacement for me. Gorgeous item and despite there being a problem it was very quickly rectified. Will definitely shop with them again!

Resposta da The Little Green Sheep
Great service. Very quick to respond and really helpful with my query.

Resposta da The Little Green Sheep
Have bought many things from little green sheep since my first child was born, who is now 6. Love their products and feel so much better that my children aren’t sleeping on lots of chemicals. We haven’t had a problem with any product until recently when something came up with one of our mattresses and Demi at little green sheep worked quickly to resolve it and we had a replacement within a few days. Great customer service, thank you LGS!

Resposta da The Little Green Sheep
The customer journey with Little Green Sheep is second to none— absolutely exceptional. We have purchased a few items from them and the quality have always been top notch. However, they set the bar even higher with our latest experience. We had a slight issue with our last purchase, contacted them and an agent called Nikki dealt with us. She was absolutely incredible and the way she dealt with us gave us even more confidence that we are spending money at the right place. It was literally the most hassle free resolution and we cannot sing her praises enough. Thank you!
We highly recommend them and then some!
(P.s., Sorry the review was a little later than expected but we went into labour shortly after speaking with you Nikki lool).
Rox & Timi

Resposta da The Little Green Sheep
Beautiful products. Effective and efficient customer service, dealt with my enquiry in a sympathetic and timely manor.

Resposta da The Little Green Sheep
The Snuz range is very good quality and was easy to assemble despite some reviews to the contrary. Our delivery arrived damaged but a member of the team Demi has resolved the issue for us in a timely manner.

Resposta da The Little Green Sheep
Super helpful and efficient customer service support. Exactly what busy parents need!

Resposta da The Little Green Sheep
Jane was lovely and very friendly when helping me.
The products of the little green sheep are nice and good quality.

Resposta da The Little Green Sheep
Love the product and quality of the Moses basket I ordered. The delivery from the UK to Singapore was organised super quickly. The customer service has been amazing first helping to correct my postal code, and then helping me with sorting out the replacement of a missing item in my order instantly. I will definitely order again from Little Green Sheep! Thank you.

Resposta da The Little Green Sheep
Great customer service! We had an issue with delivery and a replacement was quickly sorted to be sent out to us!

Resposta da The Little Green Sheep
Excellent customer service
Demi was so helpful when we had a problem with a product and we were sent a replacement a day later

Resposta da The Little Green Sheep
Really good service today from Demi. She went out of her way to help me and I really appreciate it. The crib mattress I bought for my grandson last year was so good I wanted to buy another for my next grandchild due this summer. I couldn’t remember the details but she sorted everything for me. Delighted.

Resposta da The Little Green Sheep
Great customer service. Our mattress arrived faulty so I called to have it replaced. They were very apologetic, organised a replacement straight away and a courier to collect the faulty one. All super easy and professional.

Resposta da The Little Green Sheep
I had ordered a Moses basket about 3 weeks ago. Delivery was very quick but when I opened it, I discovered that it came with the wrong colour liner. I felt a little disappointed at first as I thought that I would probably need to send the whole thing back and wait even longer to receive the original order I had placed. I emailed customer service straight away and got an immediate reply back first thing in the morning. I was dealing with a very kind lady called Nikki from Customer Services. She explained how sorry she was that this had happened. As it was only the Liner that was the wrong colour, she allowed me to keep the one that I had received in error and to use as a spare until my new Liner arrived. The new Liner arrived a few days later. I was really impressed with the way this was handled and was kept up to date throughout.

Resposta da The Little Green Sheep
Very helpful customer service. They resolved the issue promptly.

Resposta da The Little Green Sheep
I bought both a duvet and a pillow and both are absolutely HORRIBLE! Feels like plastic and so loud! Every time my son moves makes so much noise that sometimes wakes him up! Do not waste your money on this company’s products. My friend bought the same product at their competitors and at the same price and the quality is 100 times better, feels nice and soft and doesn’t make so much noise, or any at all. When I complained to this company about their product they just said the product is good quality and because I am over 30 day window they can not and will not do anything about it. I am now stuck with this disgusting duvet and pillow that I will have to throw away. Very bad company and horrible product.
Thank you for nothing, your reply is useless to me…you are not willing to do anything for your customers and continue selling this horrible product.

Resposta da The Little Green Sheep
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