The Little Green Sheep Opiniões 

228
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As I was assembling my snuzpod, my dog damaged one of the castors. I emailed Snuz to enquire about buying a replacement and they were so quick to respond and extremely helpful. I received a replacemen... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

An item was mistakingly missing from my delivery and the company have been amazing. Straight away ensured that the item has been re-sent express and will be received within 24 hours. The quality of th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bassinet & Rocking Cradle came within 2 days as free delivery, despite ETA being 3-6 days! SO happy and beautiful items!!!

Classificada 1 em 5 estrelas

Customer service is horrible at responding! They go weeks without responses. A company that sells newborn items should know the urgency of getting a response. They take so long to get back to you! E... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casa e jardim

Escrito pela empresa

The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,7

Todas as opiniões

(228)

60 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent products and brilliant…

Excellent products and brilliant customer service!

22 de abril de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your wonderful review Annabel! We pride ourselves on our products and service and it is great to hear about your experience!

Classificada 5 em 5 estrelas

Excellent customer service

A piece of plastic on my LGS stand snapped and I contacted their customer service team asking for a replacement. Demi from their customer service team was so helpful and swiftly arranged for an entire replacement stand to be sent to me. Couldn’t have asked for better customer service.

22 de abril de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review! We are so sorry for the issue you have experienced but we are so pleased that we have been able to resolve this promptly. Thank you for naming Demi, we love a name shout out!

Classificada 3 em 5 estrelas

Product lovely but assembly instructions TERRIBLE

Product lovely. Instructions TERRIBLE!

Be very mindful when purchasing the Moses basket. Unless your physic good luck building it - no words and the images literally tell you nothing. A very simple Moses basket stand should have taken 10 minutes tooks nearly 2 hours because of poor instructions and no where to find the information as online instructions don’t match the ones in the box with different pieces!!!

Very frustrating!

20 de abril de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review Amy! We are so sorry to hear about your experience with the assembly of your Moses Basket Stand, we appreciate all of the feedback from our customers. Please contact our Customer Care Team on hello@thelittlegreensheep.co.uk and this can be reviewed further for you.

Classificada 5 em 5 estrelas

Excellent - highly recommend it!

Very happy with the service provided by The Little Green Sheep. The delivery didn’t take long at all. The way in which their items came wrapped make sure that these were kept intact during transportation. One item had been missed from the order, however, the customer service team resolved the issue straightaway and we received the missing part in the post the next day. Very receptive team and grateful we chose this company. Last but not least, their Moses baskets are the most beautiful and delicate thing for your expected new born - we love it!

6 de abril de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Laura! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Little Green Sheep items with your new arrival!

Classificada 5 em 5 estrelas

Amazing service from Nikki at The…

Amazing service from Nikki at The Little Green Sheep! Received my item which was ever so slightly damaged and she didn’t even hesitate in sending out a replacement for me. Gorgeous item and despite there being a problem it was very quickly rectified. Will definitely shop with them again!

29 de março de 2022
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Resposta da The Little Green Sheep

Thank you for leaving us a wonderful review Jodie!
We are so sorry to hear that you experienced an issue with your item but it is great to hear that this has been resolved promptly for you - Nikki will be pleased that she has been able to help!

Classificada 5 em 5 estrelas

Great service

Great service. Very quick to respond and really helpful with my query.

18 de março de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review Charlotte! We pride ourselves on our products and service and it is great to hear about your experience with us!

Classificada 5 em 5 estrelas

Great customer service and products

Have bought many things from little green sheep since my first child was born, who is now 6. Love their products and feel so much better that my children aren’t sleeping on lots of chemicals. We haven’t had a problem with any product until recently when something came up with one of our mattresses and Demi at little green sheep worked quickly to resolve it and we had a replacement within a few days. Great customer service, thank you LGS!

13 de março de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you continue to enjoy using your Little Green Sheep items!
Thank you for naming Demi, we love a name shout-out!

Classificada 5 em 5 estrelas

Outstanding experience.

The customer journey with Little Green Sheep is second to none— absolutely exceptional. We have purchased a few items from them and the quality have always been top notch. However, they set the bar even higher with our latest experience. We had a slight issue with our last purchase, contacted them and an agent called Nikki dealt with us. She was absolutely incredible and the way she dealt with us gave us even more confidence that we are spending money at the right place. It was literally the most hassle free resolution and we cannot sing her praises enough. Thank you!

We highly recommend them and then some!

(P.s., Sorry the review was a little later than expected but we went into labour shortly after speaking with you Nikki lool).

Rox & Timi

13 de março de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a fabulous review!
Congratulations on the arrival of little one, we hope that you are all doing well.
We pride ourselves on our products and service and we are so pleased to hear about your experience with us.
Nikki will be so pleased that she has been able to help, we hope you continue to enjoy using your Little Green Sheep items with your new arrival!

Classificada 5 em 5 estrelas

Beautiful products

Beautiful products. Effective and efficient customer service, dealt with my enquiry in a sympathetic and timely manor.

10 de março de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to share your feedback Jo! We pride ourselves on our products and service and it is great to hear about your experience with us.

Classificada 5 em 5 estrelas

The Snuz range is very good quality and…

The Snuz range is very good quality and was easy to assemble despite some reviews to the contrary. Our delivery arrived damaged but a member of the team Demi has resolved the issue for us in a timely manner.

7 de março de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review! We pride ourselves on our customer experience and it is great to hear about your experience. Thank you for naming Demi, we love a name shout out!

Classificada 5 em 5 estrelas

Super helpful and efficient customer…

Super helpful and efficient customer service support. Exactly what busy parents need!

28 de fevereiro de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Sangeeta! We pride ourselves on providing the best experience for our customers and it is great to hear your feedback!

Classificada 5 em 5 estrelas

Great customer service

Jane was lovely and very friendly when helping me.
The products of the little green sheep are nice and good quality.

25 de fevereiro de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review Hanna!
We pride ourselves on our products and service and it is great to hear about your experience. Thank you for naming Jane, we love a name shout-out!

Classificada 5 em 5 estrelas

Love the product and quality of the…

Love the product and quality of the Moses basket I ordered. The delivery from the UK to Singapore was organised super quickly. The customer service has been amazing first helping to correct my postal code, and then helping me with sorting out the replacement of a missing item in my order instantly. I will definitely order again from Little Green Sheep! Thank you.

23 de fevereiro de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for leaving us a wonderful review Anna! We are so pleased to hear about your experience with us and hope you enjoy using your Little Green Sheep items!

Classificada 5 em 5 estrelas

Great customer service

Great customer service! We had an issue with delivery and a replacement was quickly sorted to be sent out to us!

21 de fevereiro de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review Lucy! We pride ourselves on our products and service and it is great to hear about your experience with us!

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service

Demi was so helpful when we had a problem with a product and we were sent a replacement a day later

21 de fevereiro de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your wonderful review Louise! We are so sorry for the issue that you have experienced but we are so pleased that we have been able to resolve this for you. Thank you for naming Demi, we love a name shout-out!

Classificada 5 em 5 estrelas

Really good service today from Demi

Really good service today from Demi. She went out of her way to help me and I really appreciate it. The crib mattress I bought for my grandson last year was so good I wanted to buy another for my next grandchild due this summer. I couldn’t remember the details but she sorted everything for me. Delighted.

14 de fevereiro de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your wonderful review Sharon!
We are so pleased that we have been able to help, we hope little one loves using the new mattress! Thank you for naming Demi, we love a name shout-out!

Classificada 5 em 5 estrelas

Great customer service

Great customer service. Our mattress arrived faulty so I called to have it replaced. They were very apologetic, organised a replacement straight away and a courier to collect the faulty one. All super easy and professional.

10 de fevereiro de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review Katarina. We are so sorry for the issue that you have experienced but so pleased that we have been able to resolve this promptly for you!

Classificada 5 em 5 estrelas

Great Customer Service - one happy customer!

I had ordered a Moses basket about 3 weeks ago. Delivery was very quick but when I opened it, I discovered that it came with the wrong colour liner. I felt a little disappointed at first as I thought that I would probably need to send the whole thing back and wait even longer to receive the original order I had placed. I emailed customer service straight away and got an immediate reply back first thing in the morning. I was dealing with a very kind lady called Nikki from Customer Services. She explained how sorry she was that this had happened. As it was only the Liner that was the wrong colour, she allowed me to keep the one that I had received in error and to use as a spare until my new Liner arrived. The new Liner arrived a few days later. I was really impressed with the way this was handled and was kept up to date throughout.

1 de fevereiro de 2022
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a wonderful review Samaira! We are so sorry for the issue you have experienced but we are so pleased that we have been able to resolve this promptly for you, we hope you enjoy using your Moses Basket. Thank you for naming Nikki, we love a name shout-out!

Classificada 5 em 5 estrelas

Very helpful customer service

Very helpful customer service. They resolved the issue promptly.

28 de janeiro de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review Yeon! We pride ourselves on our products and service and we are pleased that we have been able to help!

Classificada 1 em 5 estrelas

Plasticky feeling, not good quality at all! WILL NOT USE IT!

I bought both a duvet and a pillow and both are absolutely HORRIBLE! Feels like plastic and so loud! Every time my son moves makes so much noise that sometimes wakes him up! Do not waste your money on this company’s products. My friend bought the same product at their competitors and at the same price and the quality is 100 times better, feels nice and soft and doesn’t make so much noise, or any at all. When I complained to this company about their product they just said the product is good quality and because I am over 30 day window they can not and will not do anything about it. I am now stuck with this disgusting duvet and pillow that I will have to throw away. Very bad company and horrible product.

Thank you for nothing, your reply is useless to me…you are not willing to do anything for your customers and continue selling this horrible product.

28 de janeiro de 2022
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Resposta da The Little Green Sheep

Thank you for taking the time to leave us a review Renata.
Your feedback has been reviewed with our Product Team and the noise can be caused by the thick material chosen to prevent any fibre percolation.
Both our Duvet & Pillow are made from Certified Organic materials; cotton and wool - there is no plastic in these products.
We do offer a 30 day return policy for customers to return items within this time frame but sadly as your order was placed in October we are unable to accept these items back. Due to the nature of the products that we sell we do have to be strict with our returns policy, we are unable to re-sell items outside of our returns period.
I am sorry for any disappointment caused, your feedback will be escalated internally to be reviewed.

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