The Tiny Bed Company Opiniões 

Update: Now a replacement mattress is being sent, once this is received I will update my review.

Original review: Our mattress was left outside in an upright position even though there was a sticker on there not to leave it upright as it can cause damage. This is due to EVRI being used for the delivery service, not sure why they would use such a poor delivery company for a large, expensive, fragile item. The mattress packaging had been ripped in 2 places as well as the inner wrapper, exposing the material of the mattress during transit. This is totally unacceptable as the company will not help in sending a replacement as they are waiting for Evri to respond. Poor aftersale as their issue with Evri should be separate to resolving my issue. I have given plenty chances to resolve the issue and they kept asking for photos I had already sent, to buy themselves some time. I would not recommend them as if you have an issue you can only deal via email and can’t speak to an actual person who will understand the issue and provide good service. We stated we needed the mattress by yesterday as our child’s new bed was being made, so our child does not have a mattress but there was no urgency from them and just waiting to hear back from Evri which is as long as a piece of string! Avoid this company and use another bed company who values their customers.

Wanted a new mattress for my 31 year old cot which is quite large. Ordered from this amazing company a bespoke mattress, protector and organic fitted sheet. Had email confirmation of order very quickly and sheet was delivered first. I could not believe how very soft it was. Emails confirmation on mattress, when dispatched and to be delivered. Mattress is a perfect size as was protector and fitted sheet. Incredible customer service and superb quality on all three items. I’m very excited for my Grandchild to arrive in August. I know they will sleep well at Nanny Jo’s house. Looking forward to nighttime feeds to support my Son and Daughter in law. I can highly recommend this company and products. I’m still smiling now!!!

I wanted a mattress for my children’s cot which is 31 years old as My son and Daughter in law are expecting a baby in August. I measured the cot and ordered a custom mattress, organic fitted sheet and mattress protector. The sheet came first and is super soft. I love the feel of the material. Today, I took delivery of the mattress and it fits perfectly in my cot. The quality is superb!!! Soft and I cannot wait for my grandchild (waiting to know sex at birth) to use it. Its rearing was so easy and I felt confident with my purchases. I have been blown away by the quality, the communication from the Tiny Bed Company and speed in which I got my order. To find this company has been a godsend. Highly recommend this company for mattress, sheet and covers. Thank you to all staff for such a wonderful experience at this very exciting part of my life.

Great! We don’t have much space so needed a space saver cot. The only issue is I could not find a mattress protector that would fit. I ordered 2 made to measure mattress protectors and they were high quality and fit perfectly. Would definitely recommend.

I had a beautiful cot that was a non standard size. The care and attention paid to my multiple queries regarding size and safety were all quickly and efficiently answered by Jessica. My order arrived in less time than quoted, the mattress is the perfect size, and the quality superb.
There are other companies that offer a bespoke mattress service, but none take the trouble that this company does. The cost of the mattress was only slightly more than buying a standard mattress, so excellent value for money too.

We ordered a custom size mattress in the premium nursery grade foam. We have an old cot from 1997 which isn’t a standard size, and the mattress we ordered is perfect in every way- measurements, quality, materials and quick manufacture/delivery.
Would definitely order again, thank you

Had the most amazing experience with this company. Ordered a set size mattress and the wrong one arrived, got in touch with customer care and they were so quick and efficient with making sure I had the mattress collected and a new one ordered right away. Given this was directly over the Christmas period, they were still quick to act and continuously checked on my and my order throughout the process (which overall only took a few weeks). So extreemely happy with result of bespoke made matress and highly recommmend.

Fantastic made-to-measure products and service!
So impressed with this company. Great communication, advice and products. Received my made-to-measure mattress, protector and sheet only a few days after they received the template from me. Will use again and recommend.

Absolutely perfect.

I was struggling to find a replacement mattress for my existing Maxi Cosi Iora - even the manufacturers website doesn’t stock them! - and couldn’t find any other mattress that fit the bedside cot correctly. I even tried a newer model of the Maxi Cosi and the mattress wouldn’t lay flat. When I came across the Tiny Bed Company I was worried it wouldn’t arrive in time for baby, but it came well in time. The mattress is of a very high quality and I’m very happy with it. Thank you!

Excellent quality mattress.. Impressed!!!!

It’s been more than 10 business days since i submitted the order, and it hasn’t been fulfilled yet. The company claims it has faced delays over the year end period and that they are treating the order as a priority; this however did not result in anything tangible. Still no dispatch or delivery, after more than 10 business days. Extremely disappointing.

Very easy and quick turn around , excellent

beautifully made product and very helpful company in making sure we had the correct fit for the crib.

Fab service! Gorgeous mat

Mattress I order very comfortable for my child
Quick delivery
No issues

I ordered the stokke v2 mattress which the website says measures at 122x 68 cm. The mattress that was delivered measures at 69.5 in width and therefore doesn’t fit my cot. I have been emailing with the company all week about this. First they said my cot was the wrong version, which it isn’t. Then they said the stokke v2 dimensions are 70 cm wide - I then sent them the spec from stokke that confirms the dimensions are 68 wide (which is also what they advertise on their website).

They are refusing to refund me (because I took the mattress out of the plastic) or replace the mattress with a correctly sized mattress.

I have sent multiple photos and links with evidence and they are refusing to move forward.

I have asked for someone to call me and they haven’t and there’s no number to call.

Buyer beware

The service was second the non.
The mattress is amazing. So well made. Very happy customer.

Fast delivery, excellent products and good communication

Had a custom crib mattress made, very quick email response confirming sizes etc with in minutes of order being placed, and I thought pretty reasonable price wise and good service.
I then emailed them exactly 40 minutes later to ask if they would add custom made sheets to my order so I didn’t have to pay double postage, their response “I was to late” as the order had been processed!
I would have understood if they’d made the mattress and mailed it but it was literally 40 minutes from mattress order to requesting custom made sheets.
So sadly went else where and didn’t pay postage.
A little flexibility would have helped.
Mattress received today does have a strange smell to it, also no email saying been dispatched it had been left and blown under our car !
So it’s been a mixed experience sadly the negatives out ways the positives.