An item was mistakingly missing from my delivery and the company have been amazing. Straight away ensured that the item has been re-sent express and will be received within 24 hours. The quality of th... Ver mais
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Customer service is horrible at responding! They go weeks without responses. A company that sells newborn items should know the urgency of getting a response. They take so long to get back to you! E... Ver mais
A empresa respondeu
Amazing customer service from The Little Green Sheep. After a small issue with my baby’s Moses basket, Demi responded straight away and arranged a replacement that arrived the very next morning. Could... Ver mais
A empresa respondeu
Ordered moses basket bundle after horrible experience elsewhere. Products arrived next day. One screw was damaged but quickly replaced by Demi. Customer service has been great, fair prices and free ne... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.
Informações de contacto
The Green, CV37 0JE, Stratford Upon Avon, Reino Unido
- 0800 028 1433
- hello@thelittlegreensheep.co.uk
- www.thelittlegreensheep.co.uk
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Moses Basket Stands
I was gifted the Moses basket stand by my auntie as a kind baby shower gift. When choosing the stand we looked at measurements but couldn't see anything clear on the page, so went onto the John Lewis website. We later realised that they only have the widest measurements of the stand on there and once built our crib didn't fit into the shorter side of the stand.
After a few emails The Little Green Sheep kindly sent us the walnut rocking stand as this fit our crib as its the same size either side and the larger measurement.
Although there was this slight inconvenience the quality of the stands are lovely and easy to assemble. Our issue was resolved quickly, with my only negative being there needs to be clearer dimensions on the site and other suppliers websites.
Demi was fantastic
Demi was fantastic in helping us with our assessment with great response times and swiftly resolving our issue
5* service
Very helpful that went above and beyond! It’s unusual these days to get the “personal touch” from a company. They kept me fully informed, offered helpful alternatives and I would definitely recommend their products and online service. Not a one size fits all approach.
Next day delivery
Next day delivery - should have been delivered on Friday 1st of August as it was order before their cut off for next day(ordered on the 31st. We chose this company as we had our little one early and needed the Moses basket and it didn’t arrive until the Monday. The quality of it is poor, none of the screw holes have been drilled deep enough so makes it unfit to be used due to it not being sturdy. I would in any case avoid using the little green sheep. Customer care are also not that much help as you’d expect when your spending a healthy chunk of money on an item.
Disappointed with Mattress Firmness (90x190) and Poor Return Policy
We purchased a 90 x 190 mattress and found it to be extremely firm—so much so that even our children complained about it. When we tried to return it, the company refused, unlike most other reputable mattress providers who offer more flexible return policies.
They claim to follow the Lullaby Trust’s guidelines, but those are intended for infants up to 12 months old not for older children. We had high hopes for a natural, comfortable mattress, but were left very disappointed. We’ve now had to buy mattress toppers just to make it bearable. They really need to reconsider both their mattress design and their customer service approach.
Avoid
We ordered the Moses basket with stand and though it looks nice in pictures, we were unable to use it as putting the stand together was impossible.
The dow joints do not fit snug, and even when put in place and tightened with the screws below, the stand will not sot square and sits loose; the legs do not fit properly in to the piece of wood when screwed in place. In short, the parts just seem really poor and as such, we weren't able to put it together properly.
I messaged the company, and to be fair they sent a replacement stand so I can't complain there. However, this stand was even worse. With the Dow joints in place and screws tightened, again, the stand seems loose and you could literally pull a leg towards you no force what so ever to test the sturdiness when screwed, only for it to come apart. In no way shape or form would you risk putting a basket on the structure with a child in it.
Not much else to say, customer service seems sound enough at the moment but we are left with a baby without a cot for the house and with two stands sent, the second even worse than the first, it seems there's a manufacturing problem. A cursory look at other reviews would say much the same with this product it would seem.
I'll be looking for a full refund for this cot and won't be using the company in the future.
Brilliant customer service
Brilliant customer service. Very quick to respond and sent free of charge a replacement part for a Moses basket. Thank you.
Products arrived as described and ahead…
Products arrived as described and ahead of the expected timeframe. Great customer service.
I contacted The Little Green Sheep with…
I contacted The Little Green Sheep with a enquiry and they responded so quickly and efficiently. I couldn’t recommend this business enough. Thankyou once again!
Love this company!
They have helpful customer service, and their products are organic, breathable, and non-toxic, which is great for the peace of mind of a first time mom!
Beautiful products
Beautiful products. There was an issue with something in my delivery when it arrived which was instantly resolved and a replacement was delivered the very next day. Speedy customer service and response time was very quick from Tegan in customer services. Will definitely keep using their products.

Resposta da The Little Green Sheep
Had an issue applying a discount code…
Had an issue applying a discount code and it was fixed by the team within 20 minutes. Excellent service.

Resposta da The Little Green Sheep
Moses basket
I purchased a moses basket from The Little Green Sheep, which we were really happy with. Unfortunately it then developed a fault with one of the handles, which frayed. I contacted The Little Green Sheep and within 24 hours they had dispatched a replacement basket to me. Excellent customer service, and a lovely product.

Resposta da The Little Green Sheep
Excellent product and customer service!
Excellent product and customer service!
Highly recommend!

Resposta da The Little Green Sheep
Excellent customer service
There were a few issues with my order but the customer service was excellent and I’ve ended up with high quality, beautiful products

Resposta da The Little Green Sheep

Resposta da The Little Green Sheep
Amazing!
Amazing customer service, would highly recommend and will be purchasing from this company again!

Resposta da The Little Green Sheep
Excellent customer service
Very helpful staff, I had an issue I needing resolving and they were quick to sort it. 5* service...will buy again :)
Thanks to Tegan for providing great customer service x

Resposta da The Little Green Sheep
Do not buy the moses basket or stand
Do not buy the moses basket or stand. They barely last 2 months. It's been designed to be particularly flimsy so that the plastic edges keeping the basket in place snap easily and the handles break apart to force you to buy another or prevent you from handing on.

Resposta da The Little Green Sheep
Not great moses basket
Not great moses basket. The basket smells upon opening the box. The sheet is not compatible with the mattress and does not fit, it absolutely huge. The stand does not take 25 minutes to construct, more like 2 hours and with two people. You will also need power tools, screw driver is not adequate.

Resposta da The Little Green Sheep
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