The Little Green Sheep Opiniões 

227
TrustScore: 3.5 em 5

3,7

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Classificada 5 em 5 estrelas

As I was assembling my snuzpod, my dog damaged one of the castors. I emailed Snuz to enquire about buying a replacement and they were so quick to respond and extremely helpful. I received a replacemen... Ver mais

Classificada 5 em 5 estrelas

An item was mistakingly missing from my delivery and the company have been amazing. Straight away ensured that the item has been re-sent express and will be received within 24 hours. The quality of th... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Customer service is horrible at responding! They go weeks without responses. A company that sells newborn items should know the urgency of getting a response. They take so long to get back to you! E... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

My kid's twist mattress has gone mouldy on the underside while they used it! I have to say I'm rather shocked by this. We purchased the mattress at the end of 2021 and it's been in use since then with... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Casa e jardim

Escrito pela empresa

The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

227 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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3,7

Todas as opiniões

(227)

59 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Not great moses basket

Not great moses basket. The basket smells upon opening the box. The sheet is not compatible with the mattress and does not fit, it absolutely huge. The stand does not take 25 minutes to construct, more like 2 hours and with two people. You will also need power tools, screw driver is not adequate.

24 de abril de 2025
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your honest feedback, we’re really sorry to hear the Moses basket didn’t meet your expectations. We’re actively working on improving the sheet sizing and will also review the stand assembly guidance based on your comments. Your experience matters to us, and we appreciate you taking the time to share it.

Classificada 1 em 5 estrelas

The worst logistics and delivery…

The worst customer experience!
I do not recommend ordering from this company. Paid for next day delivery a week ago, mattress still not here and when you contact them the promise you the next day but it never arrives.
So our son is having to sleep in old cot bed even though new bed has been delivered,
I would stay well clear of this company if I knew what I did now.

26 de abril de 2025
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Resposta da The Little Green Sheep

We're really sorry for the delay and the frustration this has caused, especially when you were counting on us during such an important transition. This is not the experience we aim to provide, and we’re urgently looking into what went wrong.

Classificada 1 em 5 estrelas

Disappointing products and customer service

I was really excited to get my little green sheep Moses basket and give our newborn a toxic free start. However, we bought Moses basket sheets with our Moses basket and the sheets are so loose that they cause a health and safety hazard. From checking the product reviews, we are not the only people who found this. It seems as though little green sheep are looking to supply the wider market Moses baskets to have made them bigger, rather than focus on their own products, leading to a loose fitted sheet. Customers service provide us a template email response to our concerns. Very disappointed as I was hoping that little green sheep would have customer service to match their mission statement. Shame on you little green sheep.

15 de abril de 2025
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand your concerns about the sheet fit and want to reassure you that we're introducing a new fitted sheet after the feedback received.

Classificada 5 em 5 estrelas

Amazing support from Demi

Amazing support from Demi in the Customer Service team!! Very helpful and understanding of the request!

100% recommended TLGS to friends and family!

7 de abril de 2025
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Resposta da The Little Green Sheep

Thank you so much for your lovely feedback! We’re so happy to hear that Demi was able to support you so well!

Classificada 5 em 5 estrelas

Incredible customer service

Incredible customer service! Had an issue with a single part of my Moses basket, and sent an inquiry, response within an hour and a replacement part on its way!! Really impressed with the customer service, which is the most important thing when you’ve got a baby!

2 de abril de 2025
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Resposta da The Little Green Sheep

Hi Carolyn,

Thank you so much for your kind words!

We're thrilled to hear our team was able to assist you quickly and get that replacement part on the way. We know how important it is to have peace of mind, especially with a little one in the house so we're always here to help however we can. Wishing you and your baby all the best!

Best wishes
LGS CE Team

Classificada 5 em 5 estrelas

Great Customer Service!

Great customer service!! We had an issue and they went out their way to sort it. AAAAA+++++

31 de março de 2025
Opinião espontânea
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Resposta da The Little Green Sheep

Hi Will,

Thanks for your lovely feedback. We're so pleased we were able to help in resolving your issue for you.

Best wishes
LGS CE Team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service - fast and friendly responses with a refreshingly no-quibble attitude! Thank you.

17 de fevereiro de 2025
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Resposta da The Little Green Sheep

Thanks for taking the time to leave us some lovely feedback! We're so pleased you had a great experience with our CE Team.

Classificada 5 em 5 estrelas

Tegan was so so helpful!!

I had issues with my liner and Moses basket and Tegan was super helpful in sorting everything for me with replacements etc. Quick responses and solutions every time! Really appreciative of the help and professionalism!

17 de fevereiro de 2025
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Resposta da The Little Green Sheep

Hi Georgia,

Thank you for taking the time to leave us a review. We're so pleased Tegan was able to help with your Moses Basket issue! If we can help with anything else in the future then please do not hesitate to get back in touch.

Best wishes,
LGS CE Team

Classificada 5 em 5 estrelas

Exemplary Customer Service

I contacted the company for help with some missing parts, however my items had been discontinued as we had purchased them some time prior to needing them.
Tegan went above and beyond to source the legs for me, and has sent them out to my address without any delay
The furniture is high quality, beautifully designed and superbly designed.
Thank you Tegan I cannot recommend you highly enough.

22 de janeiro de 2025
Opinião espontânea
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Resposta da The Little Green Sheep

Hi Adele,

Thank you for your lovely review! We're so happy that Tegan was able to resolve this issue promptly for you and that you love your new furniture!

Best wishes
LGS CE Team

Classificada 5 em 5 estrelas

Great company.....highly recommend

Love the Products....have a moses basket and knitted blanket.
Great company with fantastic customer service. I will 100% buy from them again, highly recommend them

21 de janeiro de 2025
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Resposta da The Little Green Sheep

Thank you very much for your wonderful review! We are so pleased you're happy with your new moses basket and blanket.

Classificada 5 em 5 estrelas

I received a moses basket from Little…

I received a moses basket from Little Green Sheep and been very happy with the quality and aesthetic of the product. It is beautiful and goes well with our nursery. I needed to contact customer services for a query and they dealt with it very efficiently so I am very happy with their communication as they were quick to sort (Demi was the one I was in communication with).

10 de janeiro de 2025
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Resposta da The Little Green Sheep

Hi Anomita,

Thank you for your lovely feedback! We are so pleased you love the products you have received and I'm sure Demi will be so happy she was able to help with your query!

Best wishes
LGS CE Team

Classificada 5 em 5 estrelas

Really helpful staff in the customer…

Really helpful staff in the customer service department. Had a broken part on my Moses basket, a couple of emails later they had sent me a replacement out at no cost. The basket was old and well out of warranty. Thank you so much.

23 de dezembro de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your kind words! We’re thrilled to hear that our customer service team was able to help with the replacement. If you need anything else, we’re always here to help!

Classificada 5 em 5 estrelas

Quick delivery

Amazing service and delivery was quicker than what we thought it would be!

17 de dezembro de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your kind words! We’re thrilled to hear you were pleased with both our service and delivery speed. If you need anything else, we’re always here to help!

Classificada 5 em 5 estrelas

Quick replacement of a Moses basket…

Quick replacement of a Moses basket that developed issues with the handles

18 de dezembro de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Hi there,

Thank you for your feedback! We’re glad we could quickly assist with the replacement of your Moses basket. If you need anything else, don’t hesitate to reach out.

Best wishes,
LGS CE Team

Classificada 3 em 5 estrelas

Good product but instructions are poor…

Good product but instructions are poor says they are labelled up but not labelled just poor all round could of been better

16 de dezembro de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Hi there,

Thank you for your feedback. We’re glad you’re happy with the product, but we’re sorry to hear about the issues with the instructions. We will make sure to review this to improve the experience for future customers!

Best wishes,
LGS CE Team

Classificada 1 em 5 estrelas

Really disappointing experience

Really disappointing experience. Delivery sent to wrong address even though it was correct on our confirmation email, multiple days of it being out for delivery but no updates and not arriving. Staff giving us the run around, not following up. The quality of the experience has been so incredibly poor that I have no confidence their products will be better even if it does ever arrive.

9 de dezembro de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Hi there,

Thank you for taking the time to leave us a review!

We are so sorry to hear about your recent experience. We do appreciate all feedback we receive as this helps us to improve our service.

Best wishes
LGS CE Team

Classificada 1 em 5 estrelas

Horrible Single Natural Junior Mattress

We bought a Single Natural Junior Mattress in April 2024. We previously had the cot bed mattress so trusted that the single mattress would be good.
However when it arrived it was extremely firm/hard. We thought it may soften over time. However after 7 months of using it, it hasn’t soften. It’s still rock hard and extremely uncomfortable to lie on. It’s like lying on the floor.
My daughter has been complaining of back pain and hip pain which we have worked out was due to the mattress. (We have since changed the mattress to a more reputable brand!)

We are only reviewing this now as we wanted to give it enough time to ensure the mattress is fairly reviewed.

I’m not sure if it’s a faulty batch but cannot believe this is allowed to be sold!

14 de abril de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Hi there,

Thank you for sharing your feedback. We’re very sorry to hear the mattress didn’t meet your expectations, especially as this is not feedback we’ve had before.

Please contact our customer service team at hello@thelittlegreensheep.co.uk so we can look into this further and assist you directly!

Best wishes,
LGS CE Team

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. We’re very happy with our wooden baby gym and they sorted out a small issue very quickly and were easy to deal with.

19 de novembro de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Thank you for your lovely feedback! We’re delighted you’re happy with your wooden baby gym and our customer service. If you need anything else, we’re here to help!

Classificada 2 em 5 estrelas

Mouldy twist natural cot mattress

I bought a twist natural cot mattress from the little green sheep 2 years ago. My daughter barely slept in her cot so it’s had very light use and always been protected with a mattress protector. I have kept the mattress stored in the cot while waiting for my second baby to be born. I’ve recently checked the mattress and the underside (which has never been slept on) is covered in mould so the mattress will need to be thrown out. There’s no other mould or damp in my house. After doing some research I’ve discovered coconut fibre is notorious for mould growth. Extremely disappointed as I thought the natural fibres would be safer. I also recently bought a single mattress from this company so will be closely monitoring it.

13 de novembro de 2024
Opinião espontânea
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Resposta da The Little Green Sheep

Hi Kirsten,

Thank you for your feedback. We’re sorry to hear about the issue with your cot mattress and understand your disappointment.

Please reach out to our customer service team at hello@thelittlegreensheep.co.uk and we’ll be happy to help resolve this for you!

Best wishes
LGS CE Team

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