The Money Platform Opiniões 

Resposta da The Money Platform

7/07/2026

Dear Leon

Thank you for your kind review and recommendation.

Our mission is to make credit more accessible, transparent, and supportive for customers who may be underserved elsewhere, so it’s great to hear our team was helpful, quick, and communicative.

Kind regards,
The Money Platform Team

Resposta da The Money Platform

7/07/2026

Hi Marius,

Thank you for your feedback.

We fully understand that interest rates are an important concern for customers.

The Money Platform was created to support underserved customers who may not have access to mainstream credit, and we aim to provide a fairer, lower-cost alternative to many of the options otherwise available.

We are constantly working to reduce our costs and pass those savings on to customers.

We’re also developing new tools, including financial education and support, to help customers build confidence and unlock access to cheaper credit over time.

We’re sorry your experience left you feeling this way. Many customers welcome our transparent pricing and committment to cut costs for borrowers, and so we’d welcome the chance to understand it better - feel free to reach out directly.

Kind regards,
The Money Platform Team

Resposta da The Money Platform

7/07/2026

Dear J D

Thank you for your lovely feedback.

We’re really pleased to hear our customer service team made a positive difference. Our mission is to support customers with fair, reliable assistance and a more human approach to credit, so your recognition means a lot.

Kind regards,
The Money Platform Team

Resposta da The Money Platform

8/05/2026

Dear Dan

Thanks so much for your review.

Your comments have raised a really important point, and we want to take this opportunity to explain to you (and others reading this) about our product.

Our loans are aimed at being "one off" loans to customers who can clearly afford the loan repayments, we are fully focused on trying to help customers excluded from mainstream finance with one-off costs (new boiler, car breakdowns etc).

But these loans aren't suited to covering ongoing day-to-day spending, they aren't like a credit card, where you can borrow again and again without end.

We have built and are working on tools to help our customers manage their money in the best way possible so that customers who are in a habit of being reliant on credit can break that cycle.

Many lenders now chose to exclude those without a UK Credit History or a perfect credit score.

We are taking a different approach, working with financially excluded customers to help with one off expenses and build long term financial resilience.

We won the Financial Inclusion Award and were shortlisted as Ethical Lender of the Year - so we are laser focused on helping people avoid debt dependency and live their best financial lives.

Resposta da The Money Platform

Actualizada a 8/05/2026

Dear David

Thanks so much for your review.

I can see from your comments that it appears that there was an issue with disbursement. And we want to apologise for the innconvenience caused and that we were not quicky able to serve you again.

Your comments have raised a really important point, and we want to take this opportunity to explain to you (and others reading this) about our product.

Our loans are aimed at being "one off" loans to customers who can clearly afford the loan repayments, we are fully focused on trying to help customers excluded from mainstream finance with one-off costs (new boiler, car breakdowns etc).

But these loans aren't suited to covering ongoing day-to-day spending, they aren't like a credit card, where you can borrow again and again without end.

We have built and are working on tools to help our customers manage their money in the best way possible so that customers who are in a habit of being reliant on credit can break that cycle.

Many lenders now chose to exclude those without a UK Credit History or a perfect credit score.

We are taking a different approach, working with financially excluded customers to help with one off expenses and build long term financial resilience.

We won the Financial Inclusion Award and were shortlisted as Ethical Lender of the Year - so we are laser focused on helping people avoid debt dependency and live their best financial lives.

In your instance though a mistake was made and we apologise for it.

Resposta da The Money Platform

8/05/2026

Hi Aaron,

Thanks for your review - your experience is important to us.

We certainly want to ensure you are not getting unwanted emails. If you can reach out to the team they will be able to look into this and see what emails you are getting them and ensure you are correctly unsubscribed.

Thanks

Resposta da The Money Platform

8/05/2026

Thanks for your feedback.

Our goal as a company is to make lending better and cheaper for badly-served customers.

I'm happy to hear you had a good experience using our platform.

Thanks

The Money Platform team

Resposta da The Money Platform

8/05/2026

Thanks for your feedback.

Our goal as a company is to make lending better and cheaper for badly-served customers.

I'm happy to hear you had a good experience using our platform.

Thanks

The Money Platform team

Resposta da The Money Platform

8/05/2026

Hi Nic,

Thanks for your review - your experience is important to us and we have looked into it to discover what went wrong and how we can help.

I can see you attempted to add your bank account and it failed to add. I can see you attempted to do this multiple times. This is because it did not pass one of our checks - a bank check that seeks to validate the information on the bank account to the information you gave us in your application (name, address etc). Sometimes this fails because there was a error, sometimes because our check does not support certain types of bank account - I am really sorry that in your instance this was not clear to you, a solution was not found and that we were not able to help you to overcome this issue.

We are redesigning our customer journey to make issues like this easier for customers.

We're constantly looking to improve our systems, because Lending in the UK is broken and many lenders now chose to exclude those without a UK Credit History or a perfect credit score. We are taking a different approach, working with financially excluded customers to help with one off expenses and build long term financial resilience.

I am sorry, once again, that you had difficulties with our website.