RV Fridge Guys Opiniões 

753
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Norcold fridge shelf fit perfect. Was missing one but not anymore! Seamless transation. Thanks.

Classificada 2 em 5 estrelas

We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who... Ver mais

Classificada 1 em 5 estrelas

Ordered a replacement shelf for my RV fridge. Got an email saying it was delivered. It was not. Emailed customer support and they said to ignore that email, it was from a third party. A day later, th... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... Ver mais

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Escrito pela empresa

We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

753 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 52% das suas opiniões negativas

Geralmente leva mais de um mês para responder

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3,3

Todas as opiniões

(753)

57 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Got my part finally. Got a reply back when I emailed the order confirmation address. Nothing by phone or from the web page.

I didn’t find out the part was back ordered until after the sale was completed.
They took my money 23 days ago but I haven’t received my part. I have tried to contact them by phone and their form on the web site to check on my part for 3 weeks now and have not had a reply back.

4 de junho de 2024
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

James, it looks like this order has been received per UPS tracking 1Z2F49930310763419. The lead time on the part when you placed the order was 3-5 weeks. This is a board that is typically in stock but they've had some issues with supply.

Classificada 5 em 5 estrelas

Honestly this process was so simple

Honestly this process was so simple. And these guys actually lable what needs to land where on the board which is so convenient and not stressful plus they link what board is compatible with what unit which saves massive amount of time! Can't say enough good things about these guys!!!

29 de maio de 2024
Classificada 1 em 5 estrelas

Back ordered

Back ordered but paid for on the order date. Haven't received the purchase yet.

27 de abril de 2024
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

William, that is true. We bill you upon receiving your special order because it's something we need to purchase on behalf of you. Your order is still in the queue and we're expecting it in any day now. If you gets to the point where you're unable to wait any longer, just let us know and we'll have it cancelled and refunded.

Classificada 1 em 5 estrelas

Scam company! Do not buy from them !

Scam company! Do not buy from them. I paid 50 dollars to have a phone tech call me back "ASAP", never got a call back. Sent multiple emails, one was returned. I reversed the fraudulent charge at my bank

10 de maio de 2024
Opinião espontânea
logótipo da RV Fridge Guys

Resposta da RV Fridge Guys

It's not a fraudulent charge, Craig, it's just that this time of year we can get really busy with technical support and sometimes it does take 24-48 hours to get a tech on the phone. The service is meant to save you money but we understand at times you may need a solution much quicker than we're able to provide. For those situations, it's always best to reach out to a service center.

Classificada 1 em 5 estrelas

They kept telling us the item was back…

They kept telling us the item was back ordered- we waited 4 months! Then they tried to claim they sent it and gave a tracking # for an item delivered 2000 miles away - then they wanted us to pay the shipping and a restock fee to have them ship a new one and again said they didn’t know how long it would be as they had to reorder…what? Then they stopped answering our calls. Very frustrating and unprofessional…so 4 months and our fridge still is not working.

27 de dezembro de 2023
Classificada 1 em 5 estrelas

Don't expect any return call if you have an issue with your order .

I recently made a purchase from RV fridge guys . Upon receiving my order there were problems from the get-go . I was missing one piece of my order and another part that I ordered was superseded to a different part that did not fit . I have tried numerous occasions to contact the company and have not gotten any response through phone calls or emails , when you call the 800 number it transfers you to a cell phone that has a full mailbox with no other way of leaving a message this is quite frustrating .

1 de março de 2024
Classificada 1 em 5 estrelas

I have not received my order

I have not received my order and I have left several voicemails at the number provided on the website. I am feeling like I might have been ripped off by a scam. I have also tried to creat an account to see status or tracking info unfortunately the website does not work

1 de março de 2024
Classificada 1 em 5 estrelas

Ordered parts June 20th 2023 and was…

Ordered parts June 20th 2023 and was charged for the parts immediately. I still had not received delivery in late December, so I had requested a refund by January 5, 2024 with a 2 weeks notification if they could not deliver the parts. They charged me 6% fee to refund my money after having kept the funds for over 6 months. The stock market was up more than 10% and money markets 5% so they pulled in 11-16 % holding onto my money. Very slow on returning replies! I ordered a very common part, nothing exotic.

8 de janeiro de 2024
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