Thepersonal.com Opiniões 

My recent experience with this insurance provider was disappointing. After receiving a quote, I was sent paperwork that I had no guidance on and was told the processing would take ten days. When I forwarded the documents to the finance manager at the dealership from where i purchased my new vehicle, I was informed that the forms should have been completed by the insurer, not by me.

Additionally, I spent two hours on hold only to receive paperwork that created more confusion rather than support. I ultimately chose another insurer who completed my coverage within 90 minutes, with clear communication and no unnecessary delays.

I don't normally bother leaving reviews but I had to this time if you value your time don't sign up with these guys you'll be waiting forever to talk to someone. I called them on a Saturday to make changes to my policy I was put on hold for 2 and 1/2 hours then hung up on then I tried to call back but their office had closed and I wasn't able to speak to anyone.

The agent was quite rude during my interactions and did not seem willing to answer my questions. I was hoping for clear information and guidance, but it felt like my concerns were dismissed. A more professional and courteous approach would have made for a much better customer experience.

They say they help CAF pers but they quote me $3800 for 2 vehicles, that is horrible when both drivers have no accidents and no tickets.

Long waits to speak to someone. If I did not already have my policy with them for my truck, I might have hung up and insured with another provider, as I needed the insurance in place for a purchase the following day. Rates used to be good for veterans but not so much anymore.

Disappointing Experience with The Personal – A Costly Waste of Time
As an APEGA member, I initially trusted The Personal as a partner insurance provider and decided to proceed with them for my new car insurance. Unfortunately, the experience turned out to be extremely frustrating and ultimately a complete waste of time.
I received a quote promptly and was asked to submit a formal application, with the understanding that it would take up to 10 business days for review. Since my vehicle delivery timeline allowed for this, I submitted everything ahead of time and expected a smooth process.
After 8 business days with no update, I called in—only to wait a long time on hold and be told to call back in a couple more days. The representative could not provide any information, stating that underwriting was reviewing my case.
When I followed up again the next week, I was told that my application had not even been received. I was then given a different email address and asked to resubmit everything—and wait another 10 business days.
After waiting yet again, I called back, only to be told my application was incomplete because they required four photos of the vehicle. This was despite the fact that the application clearly stated the car was brand new and had not yet been delivered.
At every step, the customer service experience felt rigid and indifferent. There was no effort to help, no flexibility, and no sense of urgency—even though the delays were entirely on their side. It felt more like dealing with a strict bureaucracy than a customer-focused insurance provider.
In the end, I decided to give up. I had lost confidence that the process would ever move forward without another unexpected obstacle.
My advice: avoid The Personal.
Other insurance companies can process applications within days. There’s no reason to go through weeks of delays, poor communication, and unnecessary frustration.

Their customer service is atrocious and they are big time scammer. Go to any other insurance ppl and don’t waste money on these ppl. I got on phone for one hour was put on hold multiple times for one hour each time one lied and and passed me to another that lied as well. For one hour kept asking to talk to management they kept saying there was no manger . Please ppl go some where else the worst insurance company to deal with.

Been a customer since 2017 ..they were decent in past years for a couple of claims...has a vandalism/arson incident in my parking lot which caused extensive damage to my vehicle and they outright refused to even entertain my claim and raised it saying I didn't have adequate coverage...I have escalated to the next level but seems like they are trying to be elusive and are giving me the runaround....they have also blocked reviews from being added on Google..which is quite shady...please stay away from this company

I had to submit a car insurance claim asking for no money as that was not the purpose of the claim. An incident 3 months ago that I fully caught on my car dash cam, was later, unbeknownst to me, had the Tesla driver side swipe my car on a highway, then telling her insurance that it was 100% my fault so she she could get her windshield replaced for free. I submitted my claim as now my car insurance is now going to sky rocket. Puja Pall, Claims Adjuster, said my dash cam does show it was NOT my fault, but due to "rules of the road", would assign 50% blame to each as we were both in the same lane. Stupid of course, but better than nothing. She said my Letter Of Experience would reflect this that very same day. It didn't. The Letter of Experience emailed to me had not been updated at all. Daily calls and emails have resulted in zero responsiveness from Puja Pall. So now, I have to get new insurance with an erroneous Letter of Experience. I have submitted a complaint through The Personal's internal Complaint's Department but this process is lengthy and I need new car insurance in 3 weeks.
The one saving grace were the fantastic men that assisted me in Sales, and the pre Claims submission process. Puja Pall gets cannot do her job and and actually costs her clients considerable money due to her lazy unresponsiveness. My rate for the next 10 years will reflect The Personal's complete lack of responsibility or care, not to mention a considerable amount of money. DO Not use The Personal. A quick google search revealed their well known poor customer service, but it is Puja Pall that is responsible. I look forward to seeing the result of the internal Complaints process.

So far so good, except my year was up and they upped my rate without any letter or email sent out stating the change in price. It’d be nice if they let you know. Not terribly impressed with the lack of communication.

So, AFTER they renewed my policy and took a payment at the new higher rate they finally send me an email saying “thank you for renewing your policy”. I tried to contact them via email, but even though they say they have an email contact, I can’t seem to contact them. The more I learn about this company, the less I like.

It’s been over a year since we submitted our hail damage claim with The Personal (claim #R1636844), and we are still fighting to get a fair and accurate settlement. Despite having a replacement cost policy, The Personal has repeatedly relied on undervalued estimates and refused to reassess the claim properly even after we submitted detailed documentation correcting obvious errors in their initial assessment.

Our original estimate misrepresented the quality of materials in our home by no fault of our own— listing builder-grade vinyl siding instead of the premium siding installed, double-glazed windows instead of our actual triple-glazed Low-E windows, and a basic garage door instead of the custom wood-clad, colour-matched door that was damaged. We provided quotes from qualified contractors with evidence and manufacturer specs to back this up.

Instead of correcting their mistake, The Personal escalated the claim to an independent adjuster, who made matters worse by recommending low-cost repairs (painting a damaged garage door and patching siding and window framing) instead of full replacements. Every professional we've consulted has confirmed that these items must be replaced to properly restore the home to pre-loss condition — yet The Personal still refuses to issue a revised payout.

Worse still has been the communication — or lack thereof. Our calls and emails went unanswered for weeks or months at a time. Only after escalating to a manager did we see movement, but even then, it resulted in yet another undervalued offer. We’ve now been told we must wait up to 60 more days while they “internally review” our complaint.

The Personal’s conduct has caused unnecessary stress, wasted countless hours, and left us with a home that still hasn’t been fully repaired a year later. We have exhausted their internal process and will be pursuing the matter with the General Insurance OmbudService.

I cannot in good conscience recommend The Personal Insurance Group. Their handling of this claim has been slow, dismissive, and based on flawed evaluations that fall far short of their contractual obligations. If you’re considering them as your insurer, think twice.

Insurance is good but took 3 hours to get a quote ..

Their customer service is really very very poor, so much short staffed, I had to wait 90 minutes on the phone just to talk to a representative for quote but dropped off eventually after such a long time and it all happened during business hours, unbelievable

Don't go to The Personal for car insurance. They may give you the cheapest rate you can find anywhere at the start, but they'll take money any chance they get. They'll cost you hundreds in NSF fees because they don't communicate, and you'll end up broke just because of this company.

Total waste of time. I spent 2h on the phone with them, trying to put together a quote. I was very up front with them about the specific items(bikes) i wished to ensure were listed items. went through hundreds of questions. In the end they informed me they could insure me, but my bikes were excluded because i (gasp!) actually use them for their intended purpose. I told them literally the only reason i was looking at a new company was because the other one pulled the same crap. Total waste of time 0/10 would not do business with these dorks