Right from my first contact to the last everyone there was exceptionally helpful. I bought them returned a motor for a refund. Solomon helped me to complete the return and then when I needed anothe... Ver mais
A empresa respondeu
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A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a UK based online store for power equipment such as generators, garden machinery, water pumps, pressure washers and more. Our range of products start with domestic level machines and go all the way up to machines suited for the professional and rental markets. We set this company up on the back of 20-years experience in power machinery and generators, and in the hope that we could provide a better solution than most people currently do. Our aim is to get you the best products, from the best suppliers, for the best price, with the best service. Simple aims, done in the best way. That's what keeps our customers happy and coming back to us every time.
THEPOWERSITE PROMISE
Escrito pela empresa
- Price Promise
- We believe we can match any price in the UK for any of the products we offer for sale on our website. How do we do this? We base our business on selling large volumes via the internet. This allows us to keep our margins to a minimum. We have low overheads and we buy in large volumes from our suppliers. If you see an identical product listed elsewhere on a UK based website, please call us and we will certainly try and beat it.
- Aftersales Support
- We want our customers to be happy. For a company like ours, we believe that the best way to run our business, is to put ourselves in our customers shoes. We put a huge amount of emphasis in getting everything that we do right and putting the customer at the heart of our experience. That is why we offer an aftersales service for all orders. If you have any issues, questions or problems, our team is available.
- FREE UK Mainland Delivery
- We offer FREE delivery on any product to Mainland UK. Most orders placed before 12pm on a business day will be shipped from our suppliers on the same day provided the product is in stock. If you need to be certain an item is in stock and available. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlining Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland by our suppliers can be obtained also by calling our offices.
OUR DELIVERY SERVICE
FAST & FREE SHIPPING TO MAINLAND UK
We guarantee FREE* next day delivery on all website orders placed before 2.00pm Monday - Thursday (excluding bank holidays). All orders placed on Friday, Saturday & Sunday will be dispatched the next working day (excluding bank holidays).
*delivery to Highlands & Islands will incure a surcharge.
Informações de contacto
Cambrian Park, Issac Way, SA72 4RW, Pembroke Dock, Estados Unidos da América
- 01437 700 123
- enquiries@thepowersite.co.uk
- www.thepowersite.co.uk
4,3
Excelente
568 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 28% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Super cutter for floor panels
Super cutter for floor panels. Very happy, thank you
7 de março de 2026
Took you a year to email me for…
Took you a year to email me for feedback. The product I purchased is now in the tip after is stopped working multiple times for a year.
7 de março de 2026
Ordering was very easy
Ordering was very easy, description of the product was very clear and postage was fast
7 de março de 2026
Resposta da THEPOWERSITE
Dear Arash,
Thank you for your kind feedback! We’re delighted to hear you had a brilliant experience with us and truly appreciate your support.
Kind regards,
Rukshal
Very helpful and informative
16 de dezembro de 2025
Resposta da THEPOWERSITE
Dear Alan,
Thank you for your feedback.
We’re glad to hear that you found our team helpful and informative. Your support is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards
Rukshal
Hyundai Microwave
Online site was easy to use. Price was very competitive. Order confirmed quickly & courier information followed. Was delivered as scheduled & well packaged. Excellent product.
30 de dezembro de 2025
Resposta da THEPOWERSITE
Dear David,
Thank you so much for your kind feedback! We’re delighted to hear that you found our website easy to use and that your order arrived on time and in good condition. It’s great to know you’re happy with the product and our service.
We really appreciate your support and hope it continues to serve you well!
Kind regards,
Rukshal
My experuance was great due to the…
My experuance was great due to the delvivery of itea and the quality of it
1 de dezembro de 2025
Resposta da THEPOWERSITE
Dear Daniel,
Thank you for taking the time to provide us with your feedback. We appreciate your input and are pleased to hear that the service we provided has met your expectations.
If there is anything further we can do to assist you, please do not hesitate to contact us.
Best regards,
Rukshal.
Resposta da THEPOWERSITE
Dear David,
Thank you for sharing your experience with us. We are pleased to hear the service provided has been satisfactory.
Should you require any other assistance, please feel free to contact us!
Best Regards
Rukshal
Good customer service
Their return policy is extremely flexible were very helpful
4 de novembro de 2025
Resposta da THEPOWERSITE
Dear Suvinder,
Thank you for taking the time to leave us your feedback!
We appreciate your kind words and are so glad you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded.
We remain available for any other assistance you may require.
Best Regards
Rukshal
Fantastic customer service
Fantastic customer service, THEPOWERSITE went above and beyond. Great product , all promptly delivered and very well priced . Well done to THEPOWERSITE TEAM.
7 de novembro de 2025
Resposta da THEPOWERSITE
Dear Peter,
Thank you for your feedback! We’re thrilled to hear that the team provided fantastic service and that you’re happy with your product, delivery, and pricing.
Kind regards,
Rukshal
Resposta da THEPOWERSITE
Dear George,
Thank you for your feedback! We’re pleased to hear that your order was as described and delivered quickly.
Kind regards,
Rukshal
Great wagon
Great wagon, it's strong, well built and folds easily with one hand. Brilliant reduced price and speedy delivery!
26 de setembro de 2025
Resposta da THEPOWERSITE
Dear Diane,
Thank you for your feedback!
We’re delighted to hear that you’re pleased with your wagon, the value you received, and the speedy delivery. Your kind words are much appreciated!
Kind Regards,
Rukshal
Efficient and competent
This was handled very efficiently by Lakshya, who copied me with an e-mail outlining the situation with FedEx failure to deliver my package.
Her prompting by checking and confirming my address ensure it was delivered the following day.
Well satisfied.
30 de setembro de 2025
Opinião espontânea
Resposta da THEPOWERSITE
Dear James,
Thank you for taking the time to share your experience. We’re delighted to hear that Lakshya was able to assist efficiently and that your delivery was successfully resolved. Your satisfaction is very important to us, and it’s wonderful to know we were able to meet your expectations.
Kind regards,
Rukshal
it's a trolley Jim ;)
Easy to order, item turned up sooner than expected, v plsd with quality. Seller kept me informed of delivery updates. Not used this seller before but impressed with with my purchase.
28 de setembro de 2025
Resposta da THEPOWERSITE
Hello,
Thank you for your kind review. We’re delighted to hear that your order arrived promptly and that you’re pleased with the quality of your purchase. It’s also great to know that our updates kept you informed throughout the delivery process.
We look forward to assisting you with any future purchases!
Kind regards,
Rukshal
Lakshya handled my query very…
Lakshya handled my query very efficiently and it is now completed.
2 de outubro de 2025
Opinião espontânea
Resposta da THEPOWERSITE
Dear Steve,
Thank you for your feedback. We’re pleased to hear that Lakshya was able to handle your query efficiently and that everything has now been resolved to your satisfaction.
We appreciate you taking the time to share your experience.
Kind regards,
Rukshal
Really good service
Yashwant Banshi was really helpful in sorting the problem out - a faulty collection bag on a Hyundai leaf blower/sucker. He asked for photos of the bag and machine and as soon as I sent them in, he arranged dispatch of replacement bag. Great service
26 de setembro de 2025
Opinião espontânea
Resposta da THEPOWERSITE
Dear David,
Thank you for sharing your experience. We’re delighted to hear that Yashwant was able to assist quickly and efficiently with your Hyundai leaf blower/sucker. It’s great to know the replacement bag was arranged smoothly and that you were happy with the service provided.
We really appreciate your feedback and hope you continue to enjoy using your product.
Kind regards,
Rukshal
Team work
Next day delivery was excellent. The long reach hedge trimmer appeared sturdy and of good quality but was unfortunately heavier than I had expected. I realized I would not be able to safely handle it for a sustained period of time and decided to
return it.
Your customer services team were very understanding and immediately arranged for a courier to collect the package. It was at this point that things went wrong. TNT/FEDEX failed on two separate occasions to collect the package after which I arranged a courier and paid the carriage myself.
Lakshya swiftly acknowledged
receipt and confirmed that a full refund would follow shortly.
Thanks is due to your customer services team for their communication and support throughout and to Lakshya for sorting things out.
I feel that your returns procedure is being let down by the couriers and less than satisfactory tracking measures.
10 de setembro de 2025
Opinião espontânea
Resposta da THEPOWERSITE
Dear Gillian,
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience caused by the courier delays during your return. We completely understand how frustrating this must have been, especially after the initial smooth experience with our team.
We’re glad to hear that Lakshya and our customer service team were able to provide support and keep you informed throughout the process, and that your refund was promptly confirmed. Your feedback regarding the courier and tracking process is invaluable, and we will be reviewing this internally to improve the experience for future returns.
Thank you again for your patience and for highlighting both the positives and areas for improvement.
Kind regards,
Rukshal
Had a problem with a spare battery for…
Had a problem with a spare battery for my Hyundai lawn sweeper - turned it wasn't compatible. Jade was really good at helping and when the Post Office wouldn't take it she arranged a refund anyway.
Very happy - well done Jade!
25 de setembro de 2025
Opinião espontânea
Resposta da THEPOWERSITE
Dear Paul,
Thank you for sharing your experience. We’re delighted to hear that Jade was able to assist you so effectively and ensure your refund was processed smoothly. We’ll be sure to pass on your kind words to her.
Kind regards,
Rukshal
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