There's a lot of choice out there but I chose the teak store ,excellent price ,excellent customer relations ( a whats app phone number is available) and an excellent product. A great delivery serv... Ver mais
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Ordered a teak garden bench which arrived today . Quite easy to put together and very good quality. A few delivery problems with the first bench going missing which delayed things but Richard offered... Ver mais
We ordered a Harrington eight seater table and chairs and the quality of the furniture is really high - it looks and feels wonderful and is high quality for a really reasonable price. Separately Richa... Ver mais
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We’re really pleased with our teak dining table and chairs. They look beautiful, feel solid and were excellent value for money. As a growing business, it’s worth being aware of delivery lead times whe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Here at The Teak Store we are dedicated to giving you the very best teak garden furniture with a focus on High Quality, Impeccable Service and Competitive Prices. As a family run business we strive to provide excellent customer service going the extra mile in making sure a customer is happy and satisfied with our products and service. When you purchase from us you know you will receive the very best teak garden furniture and accessories at great prices accompanied with great customer service. Confidence in our products Following numerous discussions with manufacturers, our objective was to identify the best teak suppliers, with the highest quality products at the lowest possible prices. We feel we have done so, and we are delighted to offer our most premium teak garden benches and teak garden furniture. Our website features a beautiful blend of modern and classic styles, all skilfully crafted from the finest Indonesian sustainable plantation teak.
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4,7
Excelente
147 opiniões
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Paid for the bench months and months…
Paid for the bench months and months ago and still not received anything !
One email about 6/7 weeks ago ‘explaining’ they had changed delivery partners and would be on track soon 😠 waited weeks again and then emailed for a refund… still waiting for a reply!
12 de maio de 2026
Resposta da The Teak Store
Hi Mark,
Firstly, I would like to sincerely apologise for the frustration and concern caused.
Unfortunately earlier this year we experienced an unexpected courier issue when our previous delivery partner gave us very short notice that they could no longer handle items of this size. As a small family business specialising in large teak furniture, this caused significant disruption while we worked to put a new delivery solution in place.
While this process unfortunately took longer than we anticipated, customers were updated regarding the courier transition and delays during this period.
Some of the affected orders were delivered in house by ourselves during this time. Unfortunately, due to your location and the logistics involved, delivering the item ourselves would have required an approximately 8 hour round trip. Considering the delivery costs involved against the heavily reduced clearance price of the item ordered, this unfortunately would not have been viable and also would not have been particularly environmentally friendly either, which is something we genuinely care about as a business.
Following your review, I have also looked into your order personally and can confirm that the bench was dispatched and tracking details were sent by email. The tracking currently shows the item as delivered within 48 hours after dispatch.
I have also attempted to contact you directly a few times by phone and additionally sent a WhatsApp message regarding this matter, however unfortunately I have not yet received a response. After searching further through our emails, I also located your email regarding the return request within our spam folder, which explains why this was regrettably missed.
I am genuinely very sorry again for the frustration caused and would really appreciate the opportunity to resolve this properly for you.
Please could you contact us directly at sales@theteakstore.co.uk or by phone so we can look into this further with you and help clarify matters properly.
Richard
The Teak Store
High quality furniture
We ordered a Harrington eight seater table and chairs and the quality of the furniture is really high - it looks and feels wonderful and is high quality for a really reasonable price. Separately Richard is a lovely man who clearly takes pride in his business and delivered our table and chairs personally. We did have some delays (it’s a small but very popular business) so I would check lead times before ordering if speed is a priority, but the furniture is excellent.
26 de maio de 2026
Opinião espontânea
Resposta da The Teak Store
Hi Angela,
Thank you so much for taking the time to leave such a thoughtful review 😊
We’re really pleased to hear how happy you are with your Harrington set and that it’s all looking the part now it’s in place.
We’re also very sorry again for the confusion around the delivery lead times, and we genuinely appreciate your patience and understanding throughout. Thank you as well for being so kind during the process, it was a real pleasure dealing with you.
Thanks again for your support, and we hope you enjoy your furniture 🌿
Best regards,
The Teak Store Team
There's a lot of choice out there but I…
There's a lot of choice out there but I chose the teak store ,excellent price ,excellent customer relations ( a whats app phone number is available) and an excellent product.
A great delivery service as well.
Mine was self assembly which was easy and it looks superb.
An ethical ,moral company that was a pleasure to deal with, a great company that I'd highly recommend.
15 de maio de 2026
Opinião espontânea
Resposta da The Teak Store
Hi Michael,
Thank you so much for such a thoughtful review 😊
We really appreciate you choosing us, especially with so many options out there. It’s great to hear you found everything straightforward from communication through to assembly, and that the furniture is looking the part now it’s all set up.
Your kind words genuinely mean a lot, thank you for being such a lovely person to deal with as well.
Thanks again for your support and recommendation 🌿
Best regards,
The Teak Store Team
Exceptional service.
The Teak Store has exceptional customer service and I don't hesitate to recommend them. Firat class.
12 de maio de 2026
Resposta da The Teak Store
Hi CG,
Thank you so much for your kind review 😊
We’re really pleased to hear you were happy with the service and truly appreciate your recommendation.
Thanks again for your support, it means a lot to us 🌿
Best regards,
The Teak Store Team
I Bought an 8 seater table and chair…
I Bought an 8 seater table and chair set back in February, communication was great and delivery prompt.
Unfortunately the table arrived broken and couldn’t be extended or shortened easily.
These things happen and as dealing with a family business I agreed a compromise with the company instead of asking for a replacement.
After consistent chasing over 4 months, unfortunately it doesn’t look like this agreement is being honoured and now no responses are received - and I should have requested a replacement table at the time.
Unfortunately I could not recommend using this company.
25 de maio de 2026
Opinião espontânea
Teak garden bench
Ordered a teak garden bench which arrived today . Quite easy to put together and very good quality. A few delivery problems with the first bench going missing which delayed things but Richard offered me a choice of other benches , all more expensive, with no extra to pay . Very happy with it and worth the wait .
23 de maio de 2026
Opinião espontânea
The bench is definitely great quality.
The bench was definitely worth waiting for! The communication was very good. We wish you well with future business. Thank you!!!!
7 de maio de 2026
Resposta da The Teak Store
Hi Deborah,
Thank you so much for your lovely review 😊
We’re really pleased to hear you feel the bench was worth the wait and that you were happy with the communication along the way.
Your kind wishes genuinely mean a lot to us, thank you again for your support 🌿
Best regards,
The Teak Store Team
Unbelievably poor service - Order cancelled
Unbelievably poor service.
Ordered a table over a month ago, at the time the product page said delivery in 2-4 weeks, they offered a premium delivery but I was happy with those timelines so didn't use it.
After two weeks they sent an email about their delivery process which said to refer to their delivery page for updated delivery timings. This page references delivery timeframes of 4-6 weeks or 3-4 weeks depending on where you look. I emailed them to ask for an update but got no reply.
I then messaged them on WhatApp where they told me they would get an estimated delivery date and call me the next day to confirm - they never called.
I then messaged again, no reply.
Messaged again and got a massive long message in reply and they said the order had been upgraded to premium delivery. I responded asking for a timeframe but then didn't receive a reply (again).
Today I phoned them and was told that they hoped they could confirm a delivery date in the next 7-10 days, god knows how long delivery would then take after that.
Every time I have spoken to them they have given different answers and excuses. Ultimately they seem to be unable to keep up with the demand they currently have, which has meant I have received a particularly poor service. I certainly will not be using them again and would not be able to recommend them to anyone.
22 de maio de 2026
Opinião espontânea
Resposta da The Teak Store
Hi Sam,
Firstly, I would like to sincerely apologise for the frustration and disappointment caused.
I completely appreciate your concerns regarding communication and delivery updates, and I am genuinely sorry that your experience did not meet expectations.
The order was placed using our free in house delivery service, which currently operates on an estimated 4 to 6 week lead time depending on location and product type, as outlined on our dedicated delivery page. At the time of cancellation, the order was still within this estimated delivery timeframe. As the item ordered was also a clearance item requiring additional preparation and checking prior to dispatch, this can occasionally add further processing time.
We do completely appreciate that you may have needed the furniture sooner, however this is why we offer different delivery methods at checkout so customers can choose the option best suited to their required timeframe.
In an effort to help speed things up for you, we also offered a complimentary upgrade to our Premium Delivery service. However, this was explained as something that would still require a little time to arrange as the order had originally been placed on the free delivery option.
I also apologise if our communication caused any confusion. As a small family business experiencing an exceptionally busy period, email responses have unfortunately not always been as fast as we would like, and this is something we are actively working to improve moving forward.
For context, our dedicated delivery page is updated regularly and had been updated with the relevant delivery information prior to your order being placed. We do always encourage customers to read this page carefully so expectations are clear and if anything is ever unclear, a simple call and we are always more than happy to help advise.
Following your request to cancel, your refund was processed immediately.
While I completely understand and respect your decision, I am genuinely sorry again that we were unable to provide the level of service we aim for.
Please know that we are always here to help if you would like to discuss anything further, either by email at sales@theteakstore.co.uk or by calling us directly. We are always more than happy to help wherever we can.
Richard
The Teak Store
What a company!! Customer service at its best!
What a company!!!
This is what a real family run company looks like!
I placed the order, a few days later got a call to say there was an issue. Richard already had a solution! Explained I needed it before the weekend…. This wasn’t a problem for Richard - I had my table within 3 days!
Took my husband 30 mins to put together!! The quality of the table is unreal! I will without a doubt be ordering again! Thank you so much guys!!
14 de maio de 2026
Opinião espontânea
Resposta da The Teak Store
Hi Charmaine,
Thank you so much for such a lovely review 😊
We’re really pleased we could get everything sorted for you in time for the weekend and that it all came together so quickly once it arrived.
It’s great to hear the assembly was nice and straightforward too.
Thanks again for your support, it genuinely means a lot to us, and we’re so pleased you’re happy with the table 🌿
Best regards,
The Teak Store Team
Excellent product at a fair price
Excellent website and easy to navigate. I was kept well informed from purchase to delivery.
12 de maio de 2026
Resposta da The Teak Store
Hi Simon,
Thank you so much for your kind review 😊
We’re really pleased to hear you found the website easy to use and that you felt kept informed throughout the process.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Delighted with our teak table and chairs
We’re really pleased with our teak dining table and chairs. They look beautiful, feel solid and were excellent value for money. As a growing business, it’s worth being aware of delivery lead times when ordering, but everything was handled professionally and the furniture arrived in great condition. Richard, who owns the company, is a lovely guy and clearly takes real pride in the business. Assembly was very straightforward, and now it’s all set up we’re delighted with it. We would happily recommend The Teak Store. Thank you very much to Richard and the team — we’re already considering a bench!
16 de maio de 2026
Opinião espontânea
Resposta da The Teak Store
Hi A,
Thank you so much for such a thoughtful review 😊
We’re really pleased to hear everything came together nicely in the end and that you’re happy with the table and chairs now they’re all set up.
We also really appreciate your understanding regarding delivery lead times as a growing family business. Supportive customers like yourself genuinely mean a lot to us.
Hopefully the bench won’t be too far away next time 😊🌿
Best regards,
The Teak Store Team
We had an issue which was resolved !
We had an issue which was resolved !
We thoroughly recommend the honour and integrity of the seller!
Buy with confidence.
8 de maio de 2026
Resposta da The Teak Store
Hi Steve,
Thank you for taking the time to leave a review 😊
We really appreciate your patience while we got everything resolved, and your kind words genuinely mean a lot to us.
Thanks again for your support and recommendation 🌿
Best regards,
The Teak Store Team
The table is well made and looks great
The table is well made and looks great. The service team were very helpful and easy to reach. I would recommend the Teak store.
6 de maio de 2026
Resposta da The Teak Store
Hi Luke,
Thank you so much for your kind review 😊
We’re really pleased to hear you’re happy with the table and that you found us easy to get hold of when needed.
Thanks again for your support and recommendation, we really appreciate it 🌿
Best regards,
The Teak Store Team
No delivery
No delivery, no communication from any previous emails until refund was requested and still waiting for money to be returned. Such a shame and disappointment. Now having to contact my bank provider to try and get my money back.
14 de abril de 2026
Opinião espontânea
Resposta da The Teak Store
Hi Sarah,
Firstly, I would like to sincerely apologise for your experience and the disappointment caused.
I can confirm that your full refund has been processed back to your original payment method.
The delivery option selected at checkout was our free in house delivery service, which currently operates on an estimated 4 to 6 week lead time depending on location, and at the time of cancellation the order was still within this estimated delivery timeframe. We also offer a Premium Delivery option for customers needing a quicker turnaround, and we always encourage customers to contact us before ordering if an order is required sooner so we can advise on the best option available.
As a small family business, we carry out many deliveries ourselves and during particularly busy periods this can unfortunately result in longer lead times. All delivery information and estimated lead times are available on our dedicated delivery information page.
That said, I completely appreciate your frustration and I am genuinely sorry that we did not communicate clearly enough throughout your order.
We truly value every customer and I am very sorry again that your experience did not reflect the level of service we aim to provide.
Please know that we are always here to help if you would like to discuss any concerns further, either by email at sales@theteakstore.co.uk or by calling us directly. We are always more than happy to help wherever we can.
We sincerely apologise again for the inconvenience and disappointment caused.
Richard
The Teak Store
Great Personal service
Great Personal service. Richard was very helpful and accommodating. The table and chairs are perfect. Delivery prompt and on time.
28 de abril de 2026
Resposta da The Teak Store
Hi Biddy,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the table and chairs and that everything arrived when expected. It’s always nice when it all comes together nicely on delivery day.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Lovely personal service from the teak…
Lovely personal service from the teak store .
Our table and chairs arrived promptly- excellent quality product and great service - queries were answered very quickly .
We are delighted with our new table and chairs ! 10/10.
2 de maio de 2026
Opinião espontânea
Resposta da The Teak Store
Hi EJ,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re delighted with your new table and chairs and that everything from ordering through to delivery felt well looked after.
It’s always nice to hear the quick communication was appreciated too.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
Richard was fantastic
Richard was fantastic - delivered in next few days after ordering. Super friendly, efficient and better than I expected all round. The furniture is great and he even recommended some excellent stainer. Would 100% recommend.
30 de abril de 2026
Opinião espontânea
Resposta da The Teak Store
Hi William,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the furniture and that everything exceeded expectations. Your order came in at just the right time and we happened to have space on a local run a few days later, so it worked out perfectly.
Thanks again for your support and recommendation, we really appreciate it 🌿
Best regards,
The Teak Store Team
Beautiful teak table & chairs 🤩
Richard has been very pleasant in dealing with questions about our order.
The set looks fantastic and will be well used this spring & summer.
Thank you! 🙏
1 de maio de 2026
Opinião espontânea
Resposta da The Teak Store
Hi Jill,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the set and that it’s all ready to be enjoyed over the spring and summer months.
It was a pleasure helping along the way and answering your questions.
Thanks again for your support 🌿☀️
Best regards,
The Teak Store Team
5 Stars are well deserved.
We had some delivery problems which Richard sorted .We chose The Teak Store because of their 5 star reviews, and those stars are well deserved. The Harrington table looks lovely and I'm sure the chairs will as well, once we unpack them!
30 de abril de 2026
Opinião espontânea
Resposta da The Teak Store
Hi Rosemary,
Thank you so much for your lovely review 😊
We really appreciate your patience again with the delivery issues, and we’re pleased we could get everything sorted in the end.
It’s great to hear the Harrington table is already looking the part, and we hope you love the chairs just as much once they’re unpacked.
Thanks again for your support, it really means a lot to us 🌿
Best regards,
The Teak Store Team
Not unpacked table as yet ,but if…
Not unpacked table as yet ,but if chairs are anything to go by ,it will be superb.
Richard delivered same morning as ordered and was extremely helpfull.
Couldnt fault the service provided.
Cant wait to get the patio finished & host loads of family & friends dining al fresco
21 de abril de 2026
Resposta da The Teak Store
Hi Sue,
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with the chairs so far, and it sounds like the patio is going to be a great space once it’s all finished.
Your order came in at just the right time as we were already delivering locally that day, so we were able to get it out to you quickly.
Thanks again for your support, we really appreciate it 🌿
Best regards,
The Teak Store Team
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