Money taken, no email confirmation, no delivery, my emails to support are bounced back, no reply on socials. They are a scam through and through now. Such a shame.
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Leia as opiniões dos outros
Order arrived within 24 hours. Superb, as were the groceries. Whether or not you are vegan, you should support VeganKind, which, if my investigations are correct, is unique in not dealing at all in me... Ver mais
A empresa respondeu
Emma from TVK Customer Service was brilliant dealing with a query re Christmas delivery on an order already placed. I’m a longtime TVK customer but snapped up some goodies in a flash sale but couldn’t... Ver mais
A empresa respondeu
Honestly they've got one of the best ever selections, although you guys really need to get golden crunch and rabble bars on there! The downside is having to spend £65 for free delivery or deliv... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
If you are looking for healthy snacks, or amazing household products, there’s a vegan subscription box that can introduce you to an exciting selection of the newest vegan products.
Informações de contacto
Reino Unido
- www.thevegankind.com
2,8
Aceitável
413 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Amazing range of products with very…
Amazing range of products with very competitive prices. Customer service 10/10.
7 de setembro de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Ali,
Thanks so much for taking the time to leave us a 5 star review! We're so glad you had a good experience and we really appreciate your kind words. We look forward to welcoming you back to shop with us in future :)
Rhona x
One of the best online companies to…
One of the best online companies to shop with and the customer service is exactly how it's meant to be. Alot of other online shops could take a note from these guys they really do care about their products and customers. And also the environment. Charlotte m
25 de agosto de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Charlotte,
What a lovely 5-star review of The Vegan Kind - thanks so much! I'm so glad to hear that you are happy with the level of customer service you received from our lovely team. I'll be sure to pass this message on to them, and I'm sure it'll make their day. We really do appreciate you taking the time from your day to leave this feedback :)
Jordan x
Just wonderful
Just wonderful - range, delivery, speedy & satisfactory resolutions if ever needed - currently feeding self with ‘cheeese bree sandwich & enjoying every minute of it! Recommend wholeheartedly xx
19 de agosto de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Barbara,
This is a really lovely 5-star review of The Vegan Kind, so thanks very much for that! I'm so glad that you would recommend us to others - and I have to admit, I'm jealous of your sandwich, it sounds delicious! As a small business, reviews like this mean everything to us, so we really do appreciate you taking the time to leave this feedback :)
Jordan x
Brilliant customer service
Brilliant customer service. Sorted out problem quickly . And of course there is the superb food ☺️☺️☺️..yum
18 de agosto de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there,
Thanks so much for taking the time to leave this 5-star review of The Vegan Kind! I'm delighted to hear that we were able to resolve your issue quickly, and that you are happy with all of your vegan goodies. We really appreciate this lovely feedback :)
Thank you,
Jordan x
The Vegan Kind rock!
The Vegan Kind rock!
After having an issue with my parcel due to DPD, Jane and Rhona couldn’t have been more helpful!
They explained the process for rectifying the problem clearly and actioned my choice extremely quickly! My problem was resolved the next working day and they included a lovely handwritten note inside for my inconvenience.
When you buy online, problems happen with couriers from time to time - it’s a relief to shop from somewhere that are on hand to help when things go amiss.
Can’t recommend enough for the great products and best in class customer service.
Thanks again Jane and Rhona 💕
15 de agosto de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Meg,
Wow, what a lovely 5 star review of The Vegan Kind, thank you very much for this! I'm sorry you had an issue with DPD, but super glad you loved your vegan treats. It's great to hear that Jane and Rhona provided brilliant customer service to get this fixed for you, I'll definitely let them know! It means the world to us that you took the time to leave us this feedback, thanks so much 💚
Jim x
Quick and helpful response to my email.
12 de agosto de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there,
Thank you for taking the time to leave your 5 star review of The Vegan Kind! We're super glad you had a positive experience with TVK. It means the world to us that you took the time to leave us this feedback :)
Jim x
Customer Service
Great service from customer service, quick to respond to my email & was very helpful. 😊
12 de agosto de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there,
Thanks so much for your 5 star review of The Vegan Kind, we really appreciate it! We are so glad you received great customer service, I'll pass this on to the team. Your feedback is so important to help us continue to grow as a vegan business, so we really appreciate it :)
Jim x
Excellent range of products and even…
Excellent range of products and even better customer service! Rhona has been very helpful with me today. Will buy here again for sure!
2 de agosto de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Daniel,
Wow - what an amazing 5-star review of The Vegan Kind! I'm so glad that you were happy with all of the vegan goodies we sell and the service you recieved. I will make sure to pass this feedback on to Rhona as I'm sure it'll make her day. As a small business, we really appreciate you taking the time out of your day to leave such lovely feedback :)
Thank you,
Jordan x
Delayed order on the hotest day #40c!!!
Always very happy with the service and my orders, however today’s delivery was exceptional.
My order had been delayed by the couriers on the hotest day on record #40c! Arrived a day late but It had been packed so well that everything was still chilled and frozen produce still frozen solid!
Excellent service once again!
20 de julho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Susan,
Yay, what an amazing 5 star review of The Vegan Kind! We're so glad your goodies were safe and sound despite the courier delay thanks to the careful packing of our lovely warehouse team. We'll absolutely pass this feedback on to the team! As a small business, every review means a lot to us - we're so grateful for your kind words :)
Rhona x
Excellent Service
Excellent service. Very quick delivery and very happy with all the products i received. Looking forward to using you again. Thanks, Andy.
15 de julho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Andy,
We really appreciate your kind words :) As a small business, your 5 star review really means a lot to us! We're chuffed to hear you're loving your vegan goodies and we look forward to welcoming you back to shop with us in future.
Rhona x
Resposta da TheVeganKind
Hi there,
Aw, what a lovely review! Thanks so much for taking the time to leave your feedback. We're really glad to hear you enjoyed your experience with The Vegan Kind!
Rhona x
Excellent service even when things go…
Excellent service even when things go wrong. Delivery arrived damaged but was immediately sorted out. Would definately recommend and will buy from in the future.
18 de junho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Charlotte, thanks so much for your 5 star review of The Vegan Kind! I'm so sorry that your delivery arrived damaged, our Customer Service team is always here to help our lovely customers with any unexpected issues. It means the world to us that you took the time to leave us this feedback :) - Emma x
Quick Delivery. Good Customer Service
I have given 4* out of 5* as I received a few damaged products. I have to say that they were polite, friendly, helpful and understanding about the issue and resolved it perfectly. The customer service was very good.
They have a very easy to use website site and a vast collection of items from food (chilled, cupboard and frozen), self care and household. I also loved that they had a discounted section for items approaching their use by and best before dates. I appreciate the fact they make an effort to reduce food waste.
17 de junho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Kerry, thank you for your 4 star review of The Vegan Kind! I'm really sorry that some of your goodies arrived damaged, but I'm glad our team managed to sort it out for you. It means the world to us that you took the time to leave us this feedback, thanks so much 💚 - Emma x
Great range of products & fab customer service
Great range of products. I appreciate the next-day delivery service and my orders have always arrived secure, well packaged, and on schedule.
On a couple of occasions when there's been an issue with an item damaged in transit (through no fault of TVK), their customer service team has been really helpful and provided a refund or voucher.
The only issue I have is the responsiveness of the website - it can be unbelievably slow and oftentimes I have to refresh the page several times to get the items to display on-screen.
It would also be good if voucher/discount codes didn't disappear from the checkout page when you navigate back to the shop to add something that you've forgotten, thus having to re-enter them.
Minor tech issues, but hopefully useful feedback for the web team :)
16 de junho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Rachel,
What an amazing 5 star review of The Vegan Kind, thank you so much! We're so sorry some goodies arrived damaged, and it's lovely to hear that our Customer Service team were able to help sort this out for you.
Thanks so much for your feedback about our website, I've passed this along to the tech team. Your feedback is so important to help us continue to grow as a vegan business, so we really appreciate it 💙
Best wishes,
Emma x
Let down by deliveries and replacements
It really is such a shame, I’ve been a loyal customer for over a year but every time I have ordered in the last 6 months there have been issues with delivery. Broken items, leaking items and missing items. The company always offer vouchers but refuse to resend missing items unless I buy another large order. It’s completely frustrating and I will no longer be shopping here.
16 de junho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Rachel,
We’re so sorry to hear of your disappointing experience, it’s really frustrating that you’ve been affected by these delivery issues! We’ll always make sure our lovely customers aren’t out of pocket for damaged or missing items. We’re not able to offer replacements for individual items due to environmental reasons, and as a small business it’s not sustainable for us to cover the additional shipping, dry ice and recycled insulated packaging costs - we hope you can understand!
My colleague, Rhona replied to your email right away last week to sort this out for you. Please do reply to her last email if you’d like to discuss this further 💚
Wishing you all the best,
Emma x
The people at Vegan Kind very helpful
The people at Vegan Kind very helpful, I had to inform them that my mother had died and I had a very quick response to let me know that her account had been disabled and all data held had been removed. A very easy company to deal with can't thank them enough for there help.
15 de junho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Mike, thank you for taking the time to post this 5 star review of The Vegan Kind. We're so sorry again for your loss, and if we can help with anything else, please do get back in touch 💜 Thanks again for leaving us this feedback - Emma x
Lovely company
Lovely company with great customer service, super helpful and kind. The range they offer is amazing!
10 de junho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Pati, what a lovely 5 star review of The Vegan Kind, thank you so much! Our team are always here to help our amazing customers, I've passed your kind words along. Your review is so important to help us continue to grow as a vegan business, so we really appreciate it 💙 - Emma x
Friendly folk.
Friendly folk. Nice website. Unfortunately, at time of typing, they don't offer any deliveries to Ireland (ROI). Hopefully, that's resolved before long.
6 de junho de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, thank you for taking the time to leave your 5 star review of The Vegan Kind! We hope to be able to ship to our Republic of Ireland customers again soon, please do keep an eye on our help centre for any updates. It means the world to us that you took the time to leave us this feedback 💜 - Emma x
Where to start…just ace!
Where to start? Amazing choice of food, quick delivery, sustainable packaging, and the customer service is fantastic.
19 de maio de 2022
Opinião espontânea
Resposta da TheVeganKind
Hiya, what a wonderful 5 star review of The Vegan Kind, thank you so much! We're so happy you love the vegan goodies and your order arrived so quickly. It means the world to us that you took the time to leave us this feedback :) - Emma x
Absolute scam
I was very excited to order a box of amazing looking vegan snacks and paid a large shipping fee to have it sent to the US but out of the 18 snacks I ordered, I only received 2 of them along with 4 items that weren't even vegan and that I never ordered. This store is not vegan and will not give you the items that you purchased.
17 de maio de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Cat, we're so sorry your parcel was damaged in transit! We're a 100% vegan business, founded and run by vegans - we would never ever sell non vegan products. We have in the past come across situations where parcels get damaged in transit and the wrong items are packed back into the wrong boxes. What a horrible mix up!
My colleague Emma replied to your email right away yesterday to sort this out for you, as we'd never want you to be out of pocket for items you ordered :) Please do get back to her when you can and we'll get this fixed.
Thank you,
Leigh x
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