Money taken, no email confirmation, no delivery, my emails to support are bounced back, no reply on socials. They are a scam through and through now. Such a shame.
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Leia as opiniões dos outros
Order arrived within 24 hours. Superb, as were the groceries. Whether or not you are vegan, you should support VeganKind, which, if my investigations are correct, is unique in not dealing at all in me... Ver mais
A empresa respondeu
Emma from TVK Customer Service was brilliant dealing with a query re Christmas delivery on an order already placed. I’m a longtime TVK customer but snapped up some goodies in a flash sale but couldn’t... Ver mais
A empresa respondeu
Honestly they've got one of the best ever selections, although you guys really need to get golden crunch and rabble bars on there! The downside is having to spend £65 for free delivery or deliv... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
If you are looking for healthy snacks, or amazing household products, there’s a vegan subscription box that can introduce you to an exciting selection of the newest vegan products.
Informações de contacto
Reino Unido
- www.thevegankind.com
2,8
Aceitável
413 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Excellent customer service
I’ve found the customer service from The Vegan Kind fantastic whenever I’ve had a question, they’re so friendly and helpful.
10 de maio de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, thank you very much for this amazing 5 star review of The Vegan Kind! We’re so happy you enjoyed shopping with us and that our team were able to help 😊 It means the world to us that you took the time to leave us this feedback, thanks so much 💚 - Emma x
Simply amazing company…
Simply amazing company… I had some problems figuring out how to claim my vouchers and Jordan spent the better part of a few days sorting me out…. It was as if I were his only customer… alas with customer service like that and such an amazing product range, I am sure they must have so so many customers… one of the best online grocers out there! Thanks TheVeganKid and Jordan!
2 de maio de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, thank you for taking the time to leave your 5 star review of The Vegan Kind! It's lovely to hear of your experience with our Customer Service team member, Jordan. We're happy he was able to help, and we'll be sure to pass your kind words along to him 😊 Your feedback is so important to help us continue to grow as a vegan business, so we really appreciate it! - Emma x
Great company
I've ordered three times from TVK and I'm very happy with all of my orders from them. Their product selection is great, and their shipping is always quick and reliable. I highly recommend giving them a go.
2 de maio de 2022
Opinião espontânea
Resposta da TheVeganKind
Hiya, it's lovely to hear about your 5 star review of The Vegan Kind, wow! We're so happy you love the selection of tasty vegan goodies we offer. As a small business, every review means a lot to us - you're helping the world see how easy it is to be kind and go vegan 💚 - Emma x
Best vegan cheese selection (that…
Best vegan cheese selection (that actually taste like cheese) and many more products… fantastic site.
29 de abril de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, thanks so much for your 5 star review of The Vegan Kind, we really appreciate it! We're so happy you enjoyed your tasty vegan cheese. It means the world to us that you took the time to leave us this feedback :) - Emma x
Amazing customer service and quality…
Amazing customer service and quality vegan products that you can’t find anywhere else. And now the shipping is even cheaper!
26 de abril de 2022
Opinião espontânea
Resposta da TheVeganKind
Hiya, thanks so much for your 5 star review of The Vegan Kind, we really appreciate it! It's lovely to hear that you love the selection of yummy vegan goodies we offer on our supermarket website. Thanks so much for taking the time to leave us this feedback 😊 - Emma x
Highly recommend
Lovely boxes - good selection of items each month . Excellent customer service especially from Rhona
25 de abril de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, what a wonderful 5 star review of The Vegan Kind, thank you so much! It's great to hear you love your vegan goodies each month, and that my colleague Rhona was able to help. As a small business, every review means a lot to us - you're helping the world see how easy it is to be kind and go vegan :) - Emma x
The best!
I highly recommend The VeganKind Supermarket. I've been using the site for more than two years now, and I've never had a problem.
I recently subscribed to the lifestyle box, and I can't be happier. It is like having a mini birthday every month. My daughter and I share the goodies, and there is always something special for us.
I also love the boxes themselves. Very sturdy and colourful. I'm reusing them to organise my daughter's art supplies.
The customers' service is extremely helpful and very friendly.
I hope they continue delivering great vegan food and making this world better.
22 de abril de 2022
Opinião espontânea
Resposta da TheVeganKind
Hiya, what a wonderful 5 star review of The Vegan Kind, thank you so much! We're so happy you love receiving your monthly goodies, and it's great to hear the box is being reused for your daughter's art supplies 😊 It means the world to us that you took the time to leave us this feedback, thanks so much 💚 - Emma x
Resposta da TheVeganKind
Hi there, thank you very much for this amazing 5 star review of The Vegan Kind! It's lovely to hear you enjoyed your shopping experience with us, and our customer service team is always here to help. It means the world to us that you took the time to leave us this feedback :) - Emma x
One of my yoghurt pots arrived split…
One of my yoghurt pots arrived split and had leaked. I emailed Vegankind with the photos noting that it would be the Monday before I’d get a response as I was emailing on the weekend.
As always a very prompt, friendly, helpful response on the Monday and offer to apply points to the value of the yoghurt plus a little extra or a gift card to same value…I asked for points. Slight delay in a response to confirm but I know as a small business they are very, very busy.
I’ve given 5 stars because out of all the companies I deal with and that things don’t always go right I know Vegankind always aim to deal as quickly, fairly as possible.
15 de abril de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, thanks so much for your 5 star review of The Vegan Kind – we really appreciate it! We're always here to help our lovely customers with any order issues or queries. Your feedback is so important to help us continue to grow as a vegan business, so we really appreciate it 💚 - Emma x
Great service
Great service, easy to use and quick delivery - perfect condition on all my past 7 orders!
Thanks guys...
7 de abril de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, what a lovely 5 star review of The Vegan Kind, thank you very much for this! We’re so happy you enjoyed your vegan goodies and received your order quickly. As a small business, every review means a lot to us - you're helping the world see how easy it is to be kind and go vegan :) - Emma x
Excellent products
Excellent products, wide variety, and exceptional customer service. I have become a regular customer as a result of this and I can’t recommend these guys enough.
28 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, thanks so much for your 5 star review of The Vegan Kind, we really appreciate it! We’re so happy you enjoyed shopping with us. Thanks so much for taking the time to leave us this feedback 😊 - Emma x
Amazing customer service
Amazing customer service, very prompt, professional and kind!
24 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Anna,
We're delighted to hear you had a positive experience with our lovely customer service team! We're always here to help :) Thanks so much for your 5 star review of The Vegan Kind.
Rhona x
Love love love TVK
Love love love TVK! Such a friendly, helpful team, amazing goodies, quick delivery, and they go out of their way to assist if there is a problem. 10 stars out of five!
23 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Su,
Aw, thank you so much for your lovely review! As a small business, it really means so much to us. We look forward to continue supplying you with all the best vegan goodies! Rhona :)
My Vegan Go To for a year now.
My Vegan Go To for a year now.
I have used The Vegan Kind for a year now and they are my go to for all things Vegan. Great variety, reliable quick shipping, well packed and I find their prices reasonable. Yes of course you can find cheaper prices in some supermarkets, but not the variety and convenience. I am in a rural area so using them has been so helpful! A year of ordering and I have had all great experiences and customer services.
Thank you Team VK x
21 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi Leigh,
Wow, what an amazing review of The Vegan Kind! We're glad to hear you're loving our variety - our Buying Team work so hard to source the best products :) We're so lucky to have lovely customers like you!
Thank you,
Rhona x
Amazing customer service
Amazing customer service, emails get replied to quickly and nothing too much trouble. The subscription boxes are good value and prices in the supermarket are reasonable with good offers.
14 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, what a wonderful 5 star review of The Vegan Kind, thank you so much! We're really glad you enjoyed your tasty vegan goodies. It means the world to us that you took the time to leave us this feedback, thanks so much 💚 - Emma x
Amazing company
Amazing company. Easy platform to order from. Prices don't seem too bad, excellent choice. The reward point system is good, quickly gain rewards. Delivery is very quick, items are kept well chilled and protected. Faultless.
10 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hiya, thank you for taking the time to leave your 5 star review of The Vegan Kind! We’re so happy you enjoyed your vegan goodies and received your parcel quickly. Your feedback is so important to help us continue to grow as a vegan business, so we really appreciate it :) - Emma x
Excellent service lovely people I have been monthly…
I have been subscribing to TVK monthly lifestyle box for years. It’s my regular treat to my daughter who lives away. I recently had an issue with a delivery- through no fault of TVK - but they sorted out the issue immediately. Thanks to Emma and the whole team. Very happy with the service as always 😊
9 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hiya, it's lovely to hear about your 5 star review of The Vegan Kind! I'm so happy your daughter enjoyed her goodies and that I was able to get everything sorted for you. Our customer service team is always here to help our lovely customers. It means the world to us that you took the time to leave us this feedback :) - Emma x
Such a lovely company responds to…
Such a lovely company responds to emails quickly fab service. Big thanks to Emma for helping today they are so caring about their customers
9 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, what a wonderful 5 star review of The Vegan Kind, thank you so much! I'm so glad I was able to help get everything sorted over email. It means the world to us that you took the time to leave us this feedback, thanks so much 💚 - Emma x
All round MAGNIFICENCE!!
An absolutely magnificent company and out of this world such wonderful friendly people! All produce is divinely delicious! I can't say enough how impressed I am with everything! I 100% recommend TheVeganKind to everyone, you will all love it as do I. I've never dealt with such an amazing attitude within a company and I've dealt with hundreds! So happy to be in partnership with you for my vegan journey. Thank you!
9 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hiya, wow, what an amazing 5 star review of The Vegan Kind, thank you very much for this! We’re so happy you enjoyed your tasty vegan goodies! We're always here to help our lovely customers 😊 It means the world to us that you took the time to leave us this feedback! - Emma x
Excellent customer service and response to a problem
Excellent customer service following delivery of a damaged cake. Jordan responded on the next working day to my email and offered to replace it immediately and sure enough, a perfectly packaged cake arrived the next day.
8 de março de 2022
Opinião espontânea
Resposta da TheVeganKind
Hi there, what a wonderful 5 star review of The Vegan Kind, thank you so much! I'm so happy Jordan was able to get your replacement cake sorted for you, I'll pass along your lovely feedback to him 😊 Thanks so much for taking the time to leave us this feedback, we really appreciate it! - Emma x
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