TheVeganKindOpiniões 

413
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Money taken, no email confirmation, no delivery, my emails to support are bounced back, no reply on socials. They are a scam through and through now. Such a shame.

Classificada 5 em 5 estrelas

Order arrived within 24 hours. Superb, as were the groceries. Whether or not you are vegan, you should support VeganKind, which, if my investigations are correct, is unique in not dealing at all in me... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Emma from TVK Customer Service was brilliant dealing with a query re Christmas delivery on an order already placed. I’m a longtime TVK customer but snapped up some goodies in a flash sale but couldn’t... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Honestly they've got one of the best ever selections, although you guys really need to get golden crunch and rabble bars on there! The downside is having to spend £65 for free delivery or deliv... Ver mais

Informações sobre a empresa

  1. Comida, bebidas e tabaco

Informação fornecida por diversas fontes externas

If you are looking for healthy snacks, or amazing household products, there’s a vegan subscription box that can introduce you to an exciting selection of the newest vegan products.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

413 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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2,8

Todas as opiniões

(413)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service and great doughnuts

Great service and great doughnuts! Will definitely be using them again.

26 de fevereiro de 2021
Opinião espontânea
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Resposta da TheVeganKind

Hi Amy, thanks so much for taking the time to leave us a 5 star review! We're so glad you enjoyed your vegan doughnuts :) Thank you, Rhona x

Classificada 5 em 5 estrelas

Definitely worth supporting

I love the range of items that TheVeganKind carries and the prices, which are generally lower than I can get elsewhere. Carriage is a little high, but delivery is very quick and items have been well packed and protected.
I've had a couple of niggles with the website, but have had a useful conversation with Leigh - hopefully the small problems I had will be sorted out.
My overall feeling is that this is a brave and worthwhile venture and I want to support it, despite any teething problems, because like the values and I like what they sell!

26 de fevereiro de 2021
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Resposta da TheVeganKind

Hi John, thanks for taking the time to leave your positive review - we really do appreciate your kind words! Leigh is working with our developers to make sure that we're looking into the issues you'd encountered so that we can ensure these don't happen again :) Your support means the world to us! We offer free shipping to your delivery area for orders over £65, so you can grab a deal if you're ever looking to do a "big shop" with us! Best wishes, Rhona x

Classificada 5 em 5 estrelas

Would recommend

Love vegankind always there to help everything comes packed nicely and if you have an queries they respond straight away and always make things right . Gave me 30% off an item that was different to the web picture all sorted 100% recommend.

16 de fevereiro de 2021
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Resposta da TheVeganKind

Hi Kim, we really appreciate you taking the time to leave such a lovely review! I'm so glad we were able to get this resolved for you :) We're here to help! I hope you're enjoying all your vegan goodies. All the best, Rhona x

Classificada 5 em 5 estrelas

Excellent service from a great Vegan…

Excellent service from a great Vegan store. Katherine who helped me on Customer Service couldn’t have been more helpful!

12 de fevereiro de 2021
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Resposta da TheVeganKind

Hi Clare, thanks for leaving us such a glowing review :) We're so glad that Katherine was able to help you out! Your feedback has really made our day (especially Katherine's!). Thank you, Rhona x

Classificada 2 em 5 estrelas

Not happy

I placed an order with them for the first time. This was damaged in transit and not delivered. This was not their fault, and they shipped the order again for next day delivery. This part was brilliant. However when the order arrived the products inside were not packed correctly and some cornflour had spilt everywhere. I was offered a £3 gift card to cover the cost of the cornflour and to apologise...the order was over £150. All of which was absolutely covered in cornflour. Not happy! It's a brilliant concept but in practice...daft really as I would have done my monthly shop with them, but now I'll go elsewhere.

9 de fevereiro de 2021
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Resposta da TheVeganKind

Hi Helen,

I can see you spoke with my colleague Rhona about this! I hope we've been able to sort everything out for you, with a little extra discount to apologise, but if things aren't fixed just reply to our last message to let us know :)

Thank you,
Leigh x

Classificada 5 em 5 estrelas

Happy to have discovered this place

Happy to have discovered this place. Had to buy some vegan cheese from them which I used to be able to buy in the supermarkets but has disappeared. Great range of goods you can't easily find elsewhere, will definitely be coming back for a monthly shop. Delivery is expensive as some people have mentioned but it does need to arrive quickly and DPD are very reliable so happy to pay it. My delivery arrived in 24 hours and it was also brilliantly packaged.

9 de fevereiro de 2021
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Resposta da TheVeganKind

Hi Katie, thanks for leaving us such a lovely review. We're so pleased to hear you are happy to have found TheVeganKind, perfect for your vegan cheese fix! We can offer free shipping on orders over £65 when you need to get stocked up on all your vegan favourites :) Our lovely warehouse team work really hard to make sure your goodies are packed safely for transit, so we're delighted to hear about your experience! Best wishes, Rhona x

Classificada 5 em 5 estrelas

First time customer

I am a first time customer to this company. I was pleased to see everything I wanted was in stock, and next day delivery charges were reasonable. Unfortunately an item in my order exploded, which is just one of those things when companies are trying to reduce plastic waste. My return request was dealt with quickly and they cannot do enough for you. I will definitely be using The Vegan Kind Supermarket again. 😊💚

8 de fevereiro de 2021
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Resposta da TheVeganKind

Hi Sonia, we're so happy you've found TheVeganKind and that you were able to get your hands on all your favourite vegan products! So sorry again about the mess. We're glad Claire was able to help you out! We're always here if you need any help :) Thanks again for taking the time to leave your 5 star review, and we look forward to welcoming you back for your next shop! All the best, Rhona x

Classificada 5 em 5 estrelas

Vegankind is a terrific company!

Vegankind is a terrific company. We had an issue with deliveries, and they immediately got to work and resolved the issue. I've never known a company with such a strong customer support ethic. We are SO PLEASED with this company's service.

8 de fevereiro de 2021
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Resposta da TheVeganKind

Hi Mike, thanks for taking the time to leave your positive review - we really do appreciate your kind words! We were really upset about your delivery experience so it was really important for us to resolve this for you. We're so lucky to have you as a customer! It was a pleasure for me to get involved to help out :) Always here if you need us! Thanks again, Rhona x

Classificada 2 em 5 estrelas

This is a real shame.

This is a real shame because this company has so many great things. The box arrived torn from the bottom with the products part falling out. The yoghurt exploded because it wasn’t wrapped in anything, being left to bounce around unprotected in transit. The blueberry jam arrived mouldy because no one checked the seal (and it was broken). So we lost about £10+ of product on our first order. May be it’s because we’re in lockdown and they’re extra busy but care is clearly not being taken to check quality and packaging. Such a shame, really disappointing. During lockdown I’d recommend finding the products you want on their website and going somewhere else to buy them.

7 de fevereiro de 2021
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Resposta da TheVeganKind

Hi there! We're so sorry you received a damaged order, this is so disappointing :(

We've tried to get in touch to sort this out for you but we've not heard back! Please do send an email to info@thevegankind.com and we'll fix this for you. Leigh x

Classificada 4 em 5 estrelas

Honestly they've got one of the best…

Honestly they've got one of the best ever selections, although you guys really need to get golden crunch and rabble bars on there!

The downside is having to spend £65 for free delivery or delivery is very expensive and items are generally more expensive too.

I'm giving them a 4 star just because of the cost, but perhaps once they expand they will review this.

All in all they're a really good company though will shop again when I'm more flush.

30 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

The VeganKind have a numerous selection…

The VeganKind have a numerous selection of Vegan foods and other Vegan related items on their site and also their customer service is excellent. I would highly recommend this website.

20 de janeiro de 2021
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Resposta da TheVeganKind

Hi there, thanks so much for taking the time to leave us a 5 star review! We're so glad to hear that you're happy with your vegan goodies, and our service :) Thank you for supporting TheVeganKind! Rhona x

Classificada 5 em 5 estrelas

Helped by a team member called Katherine

Helped by a team member called Katherine who couldn’t be more helpful! Very friendly and efficient :)

16 de janeiro de 2021
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Resposta da TheVeganKind

Hi Jules, thanks for taking the time to leave your positive review - we really do appreciate your kind words! I'm so glad our lovely Katherine was able to help you out :) Thank you, Rhona x

Classificada 5 em 5 estrelas

First order

I’ve just received my first shopping order and I’m very pleased. I think the prices were reasonable, it was well packed and arrived on the day chosen. I’m looking forward to ordering again! I also recommend their subscriptions box to discover a variety of vegan products every month. That’s what made me want to order a bigger shopping this time.

16 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Shop Elsewhere

I have been buying from the supermarket and the wholesale site regularly for several months. I have been let down numerous times by them ans each time I have contacted customer service I have found them extremely patronizing and condesending. Their prices for certain things are outrageous, for example their cheese & onion kettle chips retail with them at £2.50 (then delivery of course and don't forget your minimum £20 spend per order!) and in Tesco are £1, there's many other highly priced products where you can find them much cheaper elsewhere. I would not recommend this place, nor will I return as a customer.

16 de janeiro de 2021
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Resposta da TheVeganKind

Hi Nicole,

We're really sorry you're disappointed!

I can see you've been in touch with us a number of times, with queries that have often required an explanation as response - we've tried to be as helpful and informative as possible. I'm so sorry you've felt differently about this!

We're constantly looking to drive down our costs and make vegan shopping as accessible as possible, however we're so much smaller than the major supermarkets you're comparing us to, and don't always have the same capacity for the bulk buying which reduces costs. We pride ourselves in providing an all-vegan shopping experience, with a huge variety of vegan products, including many ranges from smaller, artisan companies that can't be found in your local supermarket. We'll continue to work hard to grow demand for vegan items - as we get bigger, so will our capacity to compete with huge supermarkets on price, for every single product :)

Thank you,
Katherine x

Classificada 5 em 5 estrelas

Just love The Vegan Kind

Just love The Vegan Kind! Value for money and top class service. Subscription boxes make great gifts. Always able to speak to someone on the phone if I need to. Great quality products that arrive promptly. Excellent!

9 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

First order, excellent Customer Service

I'm very happy with my first order with TVK. Quick and on time delivery even during the festive season. One of the item inside the box was broken but a very efficient Customer Service provided all the support I needed. Most kind. I'll definitely re-purchase again.

4 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Really friendly. I live in Luxembourg, and delivery charge was really good. Will definitely be back for more.

25 de dezembro de 2020
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Resposta da TheVeganKind

Hi Alastair, thank you so much for taking the time to leave us a 5 star review! I'm so glad we were able to get tasty vegan goodies to you all the way in Luxembourg :) Thanks again, Rhona x

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