I had trouble placing an order from Japan because one specific shirt color/style could not be shipped internationally. The support team investigated the issue very carefully, explained the cause... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.
I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pan... Ver mais
A empresa respondeu
If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Threadless
Escrito pela empresa
For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.
But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.
At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.
Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.
Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.
Let’s make great together.
Informações de contacto
Estados Unidos da América
- help@threadless.com
- www.threadless.com
Respondeu a 87% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
★☆☆☆☆ A Predatory, Unsafe Scam—Artists Beware
I joined this platform hoping for a fair marketplace, but it’s nothing more than a predatory scam:
1. Pitiful Earnings
After weeks of hard work, I earned roughly $1.00 total. They exploit artists’ lack of legal know-how and force “reasonable” pricing down to cents.
2. Bogus “Community Voting “
The so-called voting system is totally rigged. Fake accounts vote not real artist in the community!
Real community engagement? Nonexistent. It’s just a smoke screen to feign credibility.
3. Outdated, Vulnerable Platform
The website feels like it was built a decade ago glitches, broken links, terrible support.
I discovered multiple security flaws: unencrypted form fields, weak password requirements, and no two-factor authentication. Your personal data (and artwork) could be at serious risk.
4. Zero Transparency or Support
Customer service is unreachable. When I raised concerns about suspicious charges, I was ghosted.
They provide no clear terms of service or copyright protection for artists.
Bottom Line: Threadless exploits creatives, pays next to nothing, and jeopardizes your safety with its shoddy, vulnerable infrastructure. Do yourself a favor—steer clear and find a legitimate, artist-friendly marketplace.

Resposta da Threadless
Amazing Customer Service
The customer service team is phenomenal. I had a strange issue with USPS and Threadless was very helpful on their end allowing me to pinpoint the delivery problem. They are fantastic and I’ve never received this level of assistance from an online retailer before.

Resposta da Threadless
Prints are hit or miss, mostly miss
Its hard to find shirt designs i enjoyed still in store. and i saw on the shirts was printed this website, so i came here and ordered an extra pair. They came in and i have a massive issue and no way to just review on the website itself.
1. The shirt type quiality is ok. Not bad, you can choose the type of shirt and the ones i recieved were fine.
2. Bad print quality. The print quality is terrible or bad. For 3 of the 4 i recieved the print was saturated, fuzzy and off alittle, the parts that were black (the shirt portion) had black print on them where it shoulnt be, it feels like if they are used regularly, the designs might just rub off in a matter of months and ive had these same designs from instore for over 2 years. On one shirt the print felt like they just glued a slice of plastic onto the shirt and it doesnt feel like it will stay on with prolonged use.
Overall terrible which sucks because a lot of shirt designs i would like more of are on there and no longer in stores.

Resposta da Threadless
Threadless uses contracted printing that is horrible
Threadless uses contracted printing shops for various items. They do not uphold a high quality standard at all. More than 50% of the items I've ordered in 2025 have had defects. This includes everything from t-shirts to hoodies to mugs. They can't get the printing straight. The printing contains defects with streaks or entire chunks missing. Is a human being even LOOKING at these before they go out the door? It's shameful. Threadless has reprinted a handful of items for me and has refunded me for others. It is very hard to have a Threadless shop for my nonprofit when there's a high chance that my donors/clients are going to get something defective from their shoddy suppliers. Stay far away.

Resposta da Threadless

Resposta da Threadless
Customer service shipped me a…
Customer service shipped me a replacement shipment of a different size for free and did not require me to return the original order.

Resposta da Threadless
Takes forever to receive anything and…
Takes forever to receive anything and customer service is useless... They just tell you to keep waiting. I hope I'm still alive by the time the product arrives.
I ordered it almost 4 weeks ago and I was told to wait 2 more weeks and then contact my local. Post office for help. Then if that doesn't work to contact them again. They shipped it but I get to do all the work to find out why it's not working. I didn't ship it, you did. Don't put the burden on the customer. Worst shipping and customer service experience I've ever had.
According to them, 5 weeks is standard shipping time. They could have walked the product here in less time. Shocking.

Resposta da Threadless
Amazing Customer Service
To keep it short and sweet:
I wanted to try out Threadless, and ordered 4 shirts, delivery oversea to Europe. Quick delivery, but the T-Shirts didn't fit, so I asked if I could return them and get the same order in a larger size.
Threadless immediately (as in: within 24 hours) initiated a new delivery, and told me that I can do with the order I already received whatever I wanted: gift them to friends, donate them to charity, anything I wanted.
Just absolutely fantastic customer service and very generous goodwill towards a first time customer!

Resposta da Threadless
Threadless customer service was… prompt and helpful!
Threadless customer service was excellent with a shirt that didn't end up fitting as desired. Their policy is amazing and customer service was incredibly quick to respond on weekdays. No fuss at all.
Though I would recommend the women's fitted tee based on the comfort, be aware that it runs extremely small - smaller than juniors even. I sized up two sizes.
The standard unisex shirt doesn't feel all that nice, but it might get better with some washes.
Prints look good. Sized and centered properly with vivid colors.
As their shirts are custom printed, it does take a while to get your order. The shipping fees are rather expensive for slow DHL. Wish they had a reasonable free shipping minimum.
AWFUL company
AWFUL company. I ordered a shirt on Jan 31 8:30AM with their Valentine's promo with the expectation of having for a performance on said day. They claim 2-5 business days for processing, then another 2-5 for shipping. As of today (Feb 18) I still have not received it. AND they won't refund my money, instead they talk around excuses and shipping times and closed dates that aren't even relevant to the order (even had the nerve to say they are close on the 17th, well YEAH but that is still later than the day you said it would arrive.) GARBAGE and I am sure they don't pay the artists enough. Go with any other online tee shirt company other than this one.
AND THIS UPDATE RESPONSE BELOW FROM THEM IS LAME. If you provided good customer service, which you don't you will have refunded me already. Also I was in touch with you more than five business days regarding it and you gave me a run around answer. And hey note, the President s day holiday has nothing to do with it. You were already negligent in shipping it on time. They are deceptive in advertising and shipping. Why did it have a tracking # for over a week without any other records? Because they didn't actually ship it on the 7th, just created the label. Big difference. Weak excuses.

Resposta da Threadless
Great support
Support team replied fast an accurately to help with account issues. 2 emails and they solved my problem.
Bought some products long time ago and everything was fine.

Resposta da Threadless
Very quality site and merchandise.
The shirt and printing quality they provide is great, and the prices available are some of the best around. I researched a lot of print-on-demand sites and decided to go with Threadless.com

Resposta da Threadless
Uncompromisingly amazing support!!
Uncompromisingly amazing customer support and kindness from the representative that helped me with some sizing concerns. I've been shopping here for over 15 years and here's to hoping for many, many more years to come with this stellar company and platform.

Resposta da Threadless
Motive verschwommen, doppelt Zoll bezahlt
Ich habe vor ca. 12 Jahren dort T-Shirts bestellt, die ich immer noch trage! Drei Motive habe ich kürzlich nachgekauft, war total happy dass es noch immer die gleichen Motive gibt. Die Bestellung hat mich leider auf der ganzen Linie enttäuscht. 15 $ pro T-Shirt ist noch OK, dazu kommen 11 $ Shipping und 15 $ Tax. Auf der Post (Österreich) musste ich dann nochmals 14 € Zoll und Nachnahme bezahlen (wieso??). Hätte ich das Paket bloß gleich abgelehnt. Die Motive sehen total mies gefertigt aus, nicht vergleichbar mit der damaligen Qualität. Noch dazu alle drei mit unterschiedlicher Technik, davon wird in der Beschreibung der Produkte nichts erwähnt, eines sieht nicht besser aus wie selbst mit Bügelfolie gemacht, die anderen beiden viel kleiner als damals und total verschwommen. Die Damen-T-Shirts waren schon damals viel zu lang und sind es heute immer noch (es sei denn man möchte sie als Nachthemden tragen). Für in Summe gut 25 € pro T-Shirt doch eine Enttäuschung. Ich werde dort nicht mehr einkaufen und kann den Einkauf auch nicht empfehlen.

Resposta da Threadless
The best customer service I have had in…
The best customer service I have had in a while. Because I also operate in the customer service industry on the the other side, I recognize great service when I see it. I am so pleasantly surprised!! Thank you!

Resposta da Threadless
Unethical business practice
Based on my personal experience with Threadless as both a designer and customer, I've witnessed concerning unethical business practices. As a designer, I had work approved and used on greeting cards sold in Target stores. However, Threadless refused to pay me for my work and ignored my communications until I was forced to involve a third party to recover payment. Even then, the compensation I finally received was well below industry standards for nationwide retail distribution.
Recently as a customer, I ordered a t-shirt that was priced above average market rates. After three weeks, I discovered they hadn't even shipped the t-shirt. When I contacted customer service, they promised a refund, but failed to follow through until I had to contact them twice to actually receive it.
I attempted to address these concerns directly with founder Jake Nickell but received no response. Based on this pattern of behavior - refusing payment until forced, ignoring communications, taking money for products they don't ship, and failing to fulfill basic business obligations - I have serious ethical concerns about their business model. They appear to exploit their designers by withholding rightful payment, mislead customers by charging premium prices and sometimes not delivering products, and given this treatment of both designers and customers, I question whether the staff manufacturing their t-shirts are being fairly compensated(?).

Resposta da Threadless
Excellent Customer Service
I ordered some shirts for my son, and unfortunately they were a bit too tight around the tummy for him. I've ordered many shirts for myself from Threadless over the years, but this was the first time I had any issue with an order, so I didn't know what to expect.
What I received was AWESOME customer service from Amanda. 10 minutes after I emailed I had a response letting me know that shirts in the larger size would be sent out, and 3 minutes after that I got confirmation of a new order. I'm extremely impressed by the quick response, and providing better service than I was expecting. I've been dealing with custom service at a different company (trying to get them to send me a zipper), and that's been 4 phone calls, 5 emails, 8 months, and still no resolution.
Thank you Amanda! I was already a fan of the site, but I feel even better recommending it to friends now that I know how awesome your support is.

Resposta da Threadless
Update: Sizing, Purchase isses, Credit issues
Their sizing guide is inconsistent within the same categories for materials/shirt styles. The quality is not very good as the material is so thin and chintzy that it feels like an old shirt that has been sitting around in a warehouse aging from air and dust. Purchased well over $400 in shirts; had to request for four-five of them to be corrected. Only offered a credit or a reshipment and told information that counters the website. Follow up wasn't really prompt as I had to email two extra times to get a response over the course of a few days.
If you REALLY need one, only purchase if on a sale, but probably can find better quality somewhere else. Honestly, not the brand I purchased from some time ago.
Update: Oct 10.
Decided to go take the credit option (if the sizing was inconsistent & incorrect despite all other shirts of that same type fitting, I'll spin the wheel). Received a credit for $56.13USD when in fact, the total I paid was $78.4.
So I checked the site and the shirts are on 30% discount... Why would the company not offer the actual amount I paid? Wouldn't you assume that the person would check the account, see the total paid and go, "Yeah, credits for that"
Additionally, there is a charge for three shirts that I NEVER received a shipment order form for and am looking into.

Resposta da Threadless
Excellent Customer Service
Love my sweatshirt! I had to swap it out for a larger one and the customer service I received from Amanda was top notch!! And, they act fast. My order was processed and shipped out with no wasted days. Thanks, I'll be back :)

Resposta da Threadless
Quick response and replacement
In my order of several t-shirts, one of them was a bit too small. I contacted them and they responded very quickly and started the process of shipping the same shirt with a larger size, at no additional cost. I thought I would be returning the original one in the mail, but they said I could keep or donate it- this was a surprise and is really nice of them since it can be a hassle to send it back. I will find a good home for the original one, and appreciate their prompt reply on this!

Resposta da Threadless
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







