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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had trouble placing an order from Japan because one specific shirt color/style could not be shipped internationally. The support team investigated the issue very carefully, explained the cause... Ver mais

Classificada 1 em 5 estrelas

Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.

Classificada 5 em 5 estrelas

I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pan... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver mais

A empresa respondeu

Informações sobre a empresa

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Sobre Threadless

Escrito pela empresa

Threadless exists to help artists succeed.

For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.

But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.

At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.

Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.

Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.

Let’s make great together.

Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

794 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde em 48 horas

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Classificada 1 em 5 estrelas

★☆☆☆☆ A Predatory, Unsafe Scam—Artists Beware

I joined this platform hoping for a fair marketplace, but it’s nothing more than a predatory scam:

1. Pitiful Earnings
After weeks of hard work, I earned roughly $1.00 total. They exploit artists’ lack of legal know-how and force “reasonable” pricing down to cents.

2. Bogus “Community Voting “
The so-called voting system is totally rigged. Fake accounts vote not real artist in the community!
Real community engagement? Nonexistent. It’s just a smoke screen to feign credibility.

3. Outdated, Vulnerable Platform
The website feels like it was built a decade ago glitches, broken links, terrible support.
I discovered multiple security flaws: unencrypted form fields, weak password requirements, and no two-factor authentication. Your personal data (and artwork) could be at serious risk.

4. Zero Transparency or Support
Customer service is unreachable. When I raised concerns about suspicious charges, I was ghosted.
They provide no clear terms of service or copyright protection for artists.

Bottom Line: Threadless exploits creatives, pays next to nothing, and jeopardizes your safety with its shoddy, vulnerable infrastructure. Do yourself a favor—steer clear and find a legitimate, artist-friendly marketplace.

25 de julho de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We are truly sorry to hear about your extremely negative experience on our platform, and we sincerely apologize for the frustration and disappointment you've encountered. Your feedback is incredibly important to us, and we take your concerns very seriously.

We understand your points regarding earnings, the community voting system, platform security, and transparency, and we want to assure you that we are committed to providing a fair and supportive environment for artists. We are constantly working to improve our platform and address the issues our community faces.

We would appreciate the opportunity to discuss your specific concerns in more detail and work towards a resolution. Please reach out to us directly at artist.help@threadless.com. We are here to help and want to ensure your voice is heard.

Classificada 5 em 5 estrelas

Amazing Customer Service

The customer service team is phenomenal. I had a strange issue with USPS and Threadless was very helpful on their end allowing me to pinpoint the delivery problem. They are fantastic and I’ve never received this level of assistance from an online retailer before.

23 de julho de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We're so thrilled to hear about your positive experience with our customer service team! Thanks for letting us know we hit the mark – providing that level of assistance is exactly what we aim for. We really appreciate you taking the time to share your feedback!

Classificada 2 em 5 estrelas

Prints are hit or miss, mostly miss

Its hard to find shirt designs i enjoyed still in store. and i saw on the shirts was printed this website, so i came here and ordered an extra pair. They came in and i have a massive issue and no way to just review on the website itself.
1. The shirt type quiality is ok. Not bad, you can choose the type of shirt and the ones i recieved were fine.
2. Bad print quality. The print quality is terrible or bad. For 3 of the 4 i recieved the print was saturated, fuzzy and off alittle, the parts that were black (the shirt portion) had black print on them where it shoulnt be, it feels like if they are used regularly, the designs might just rub off in a matter of months and ive had these same designs from instore for over 2 years. On one shirt the print felt like they just glued a slice of plastic onto the shirt and it doesnt feel like it will stay on with prolonged use.
Overall terrible which sucks because a lot of shirt designs i would like more of are on there and no longer in stores.

17 de julho de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We're truly sorry to hear about the issues you've experienced with your recent order, especially regarding the print quality. We understand how frustrating it must be to receive shirts that don't meet the standards you've come to expect from our products, and we sincerely apologize for the saturated, fuzzy, and misaligned prints, as well as the concern about durability.

Your feedback is incredibly valuable to us, and we're taking your comments about the print quality very seriously. We're committed to providing high-quality merchandise, and it's clear we fell short in this instance.

We would like to make this right. Can you email our customer service team with your order number at help@theadless.com. We'd be happy to discuss a replacement or refund for your order and ensure you receive the quality you deserve. We also want to learn more about your specific order to address these issues and improve our printing process.

Thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to restore your confidence in our products!

Classificada 1 em 5 estrelas

Threadless uses contracted printing that is horrible

Threadless uses contracted printing shops for various items. They do not uphold a high quality standard at all. More than 50% of the items I've ordered in 2025 have had defects. This includes everything from t-shirts to hoodies to mugs. They can't get the printing straight. The printing contains defects with streaks or entire chunks missing. Is a human being even LOOKING at these before they go out the door? It's shameful. Threadless has reprinted a handful of items for me and has refunded me for others. It is very hard to have a Threadless shop for my nonprofit when there's a high chance that my donors/clients are going to get something defective from their shoddy suppliers. Stay far away.

26 de junho de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We're truly sorry to hear about the ongoing issues you've experienced with multiple orders, and we understand your frustration. It's clear we've fallen short of your expectations for quality, and for that, we sincerely apologize. We've already addressed the recent mug defect directly with you, issuing a full refund and a credit.

More importantly, we're taking your broader feedback about consistent defects across various items very seriously. We're actively investigating our printing processes and partnerships to understand why these issues are recurring and to ensure they don't continue. Your experience is not what we want for any of our customers, especially for a valued shop owner like yourself. We appreciate you bringing these critical concerns to our attention; it helps us uphold the quality standards we strive for. We're committed to making things right and earning back your trust.

Classificada 5 em 5 estrelas

Quality T

Great design, great fabric, very pleased!

6 de junho de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you so much for your wonderful review! We're thrilled to hear you're so pleased with your recent purchase.

Classificada 5 em 5 estrelas

Customer service shipped me a…

Customer service shipped me a replacement shipment of a different size for free and did not require me to return the original order.

6 de junho de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We're so glad we could help! Thanks for taking the time to leave us a 5-star review – we really appreciate it. It was our pleasure to get that replacement shipment out to you quickly.

Classificada 1 em 5 estrelas

Takes forever to receive anything and…

Takes forever to receive anything and customer service is useless... They just tell you to keep waiting. I hope I'm still alive by the time the product arrives.
I ordered it almost 4 weeks ago and I was told to wait 2 more weeks and then contact my local. Post office for help. Then if that doesn't work to contact them again. They shipped it but I get to do all the work to find out why it's not working. I didn't ship it, you did. Don't put the burden on the customer. Worst shipping and customer service experience I've ever had.
According to them, 5 weeks is standard shipping time. They could have walked the product here in less time. Shocking.

23 de abril de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thanks for sharing your experience, and we understand your frustration with the long delivery time and the need to contact your local postal service. It's not the experience we want for you. It is unfortunate that international shipping can take up to 5 weeks due to customs and local processes outside our control, often requiring your direct contact.

Your order has shipped, and we're monitoring it. We'll reach out with tracking updates and information to help you connect with your local postal service.

Thank you for sharing your experience, and we're truly sorry to hear about the frustration caused by the long delivery time and the need to contact your local postal service. We understand this isn't the smooth process you expected with international shipping.

Classificada 5 em 5 estrelas

Amazing Customer Service

To keep it short and sweet:

I wanted to try out Threadless, and ordered 4 shirts, delivery oversea to Europe. Quick delivery, but the T-Shirts didn't fit, so I asked if I could return them and get the same order in a larger size.

Threadless immediately (as in: within 24 hours) initiated a new delivery, and told me that I can do with the order I already received whatever I wanted: gift them to friends, donate them to charity, anything I wanted.

Just absolutely fantastic customer service and very generous goodwill towards a first time customer!

15 de janeiro de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Wow! Thanks so much for your kind words! 💙 We’re thrilled to hear that you had a great experience with our team. Making sure you’re happy with your order is always our top priority, and we appreciate you giving Threadless a try! Hope you love your new tees, and if you ever need anything, we’re here for you. 😊✨

Classificada 5 em 5 estrelas

Threadless customer service was… prompt and helpful!

Threadless customer service was excellent with a shirt that didn't end up fitting as desired. Their policy is amazing and customer service was incredibly quick to respond on weekdays. No fuss at all.

Though I would recommend the women's fitted tee based on the comfort, be aware that it runs extremely small - smaller than juniors even. I sized up two sizes.

The standard unisex shirt doesn't feel all that nice, but it might get better with some washes.

Prints look good. Sized and centered properly with vivid colors.

As their shirts are custom printed, it does take a while to get your order. The shipping fees are rather expensive for slow DHL. Wish they had a reasonable free shipping minimum.

24 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

AWFUL company

AWFUL company. I ordered a shirt on Jan 31 8:30AM with their Valentine's promo with the expectation of having for a performance on said day. They claim 2-5 business days for processing, then another 2-5 for shipping. As of today (Feb 18) I still have not received it. AND they won't refund my money, instead they talk around excuses and shipping times and closed dates that aren't even relevant to the order (even had the nerve to say they are close on the 17th, well YEAH but that is still later than the day you said it would arrive.) GARBAGE and I am sure they don't pay the artists enough. Go with any other online tee shirt company other than this one.
AND THIS UPDATE RESPONSE BELOW FROM THEM IS LAME. If you provided good customer service, which you don't you will have refunded me already. Also I was in touch with you more than five business days regarding it and you gave me a run around answer. And hey note, the President s day holiday has nothing to do with it. You were already negligent in shipping it on time. They are deceptive in advertising and shipping. Why did it have a tracking # for over a week without any other records? Because they didn't actually ship it on the 7th, just created the label. Big difference. Weak excuses.

17 de fevereiro de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We’re really sorry for the frustration this has caused you. We completely understand how disappointing it is not to receive your order in time for your performance. As we mentioned, postal shipments—the option chosen at checkout—can sometimes take up to 10 business days to arrive. Your order shipped on February 7th, and it looks like it’s on track to be delivered by the 10th business day (2/21/24).

For clarity, 2/17 was a US bank holiday and not considered a business day, which may have impacted transit time. We truly apologize for any inconvenience caused by the postal delay, and we appreciate your feedback. If there’s anything else we can do to help, please don’t hesitate to reach out at help@threadless.com.

Classificada 5 em 5 estrelas

Great support

Support team replied fast an accurately to help with account issues. 2 emails and they solved my problem.
Bought some products long time ago and everything was fine.

17 de fevereiro de 2025
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thanks so much for your kind words! We're glad our support team could help quickly and get everything sorted for you. We appreciate your support over the years and hope you continue to enjoy our products! 😊

Classificada 5 em 5 estrelas

Very quality site and merchandise.

The shirt and printing quality they provide is great, and the prices available are some of the best around. I researched a lot of print-on-demand sites and decided to go with Threadless.com

12 de dezembro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Wow, thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our shirts and prints, and it means a lot that you chose Threadless after all your research. We genuinely appreciate your support and are so glad to have you in our community!

Hope to see you back again soon! 😊💙

Classificada 5 em 5 estrelas

Uncompromisingly amazing support!!

Uncompromisingly amazing customer support and kindness from the representative that helped me with some sizing concerns. I've been shopping here for over 15 years and here's to hoping for many, many more years to come with this stellar company and platform.

25 de novembro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you so much for your kind words and for being a loyal Threadless fan for over 15 years! 🎉 We're thrilled to hear that our team could help you out with your sizing concerns—your support and encouragement mean the world to us. Here's to many more years of creativity, great designs, and amazing experiences. We’re lucky to have you in our community! 💖

Classificada 1 em 5 estrelas

Motive verschwommen, doppelt Zoll bezahlt

Ich habe vor ca. 12 Jahren dort T-Shirts bestellt, die ich immer noch trage! Drei Motive habe ich kürzlich nachgekauft, war total happy dass es noch immer die gleichen Motive gibt. Die Bestellung hat mich leider auf der ganzen Linie enttäuscht. 15 $ pro T-Shirt ist noch OK, dazu kommen 11 $ Shipping und 15 $ Tax. Auf der Post (Österreich) musste ich dann nochmals 14 € Zoll und Nachnahme bezahlen (wieso??). Hätte ich das Paket bloß gleich abgelehnt. Die Motive sehen total mies gefertigt aus, nicht vergleichbar mit der damaligen Qualität. Noch dazu alle drei mit unterschiedlicher Technik, davon wird in der Beschreibung der Produkte nichts erwähnt, eines sieht nicht besser aus wie selbst mit Bügelfolie gemacht, die anderen beiden viel kleiner als damals und total verschwommen. Die Damen-T-Shirts waren schon damals viel zu lang und sind es heute immer noch (es sei denn man möchte sie als Nachthemden tragen). Für in Summe gut 25 € pro T-Shirt doch eine Enttäuschung. Ich werde dort nicht mehr einkaufen und kann den Einkauf auch nicht empfehlen.

12 de novembro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We sincerely apologize for the unsatisfactory quality of your order. Don't hesitate to contact us at Help@Threadless.com with your order number, and we will gladly send you replacements or reimburse you!

Classificada 5 em 5 estrelas

The best customer service I have had in…

The best customer service I have had in a while. Because I also operate in the customer service industry on the the other side, I recognize great service when I see it. I am so pleasantly surprised!! Thank you!

6 de novembro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you so much for your kind words! Coming from someone who knows customer service firsthand, this means a lot to us. We’re thrilled to have pleasantly surprised you, and we’ll keep working hard to make sure every experience you have with us is just as great. Thanks again for sharing! 😊

Classificada 1 em 5 estrelas

Unethical business practice

Based on my personal experience with Threadless as both a designer and customer, I've witnessed concerning unethical business practices. As a designer, I had work approved and used on greeting cards sold in Target stores. However, Threadless refused to pay me for my work and ignored my communications until I was forced to involve a third party to recover payment. Even then, the compensation I finally received was well below industry standards for nationwide retail distribution.
Recently as a customer, I ordered a t-shirt that was priced above average market rates. After three weeks, I discovered they hadn't even shipped the t-shirt. When I contacted customer service, they promised a refund, but failed to follow through until I had to contact them twice to actually receive it.
I attempted to address these concerns directly with founder Jake Nickell but received no response. Based on this pattern of behavior - refusing payment until forced, ignoring communications, taking money for products they don't ship, and failing to fulfill basic business obligations - I have serious ethical concerns about their business model. They appear to exploit their designers by withholding rightful payment, mislead customers by charging premium prices and sometimes not delivering products, and given this treatment of both designers and customers, I question whether the staff manufacturing their t-shirts are being fairly compensated(?).

30 de outubro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you for sharing your experience with Threadless, both as a designer and a customer. We’re genuinely sorry for the frustration and disappointment you’ve encountered, and we want you to know that we’re listening to your concerns. It’s deeply concerning to hear that you felt undervalued as a designer and that our communication fell short. Your creativity and contributions are integral to our community, and we believe wholeheartedly that we would be nothing without our designers. We appreciate your feedback and regret that the wholesale arrangement didn’t meet your expectations. Please know that we are continuously reviewing these processes to ensure all designers feel valued and fairly compensated.

We are equally sorry about the delay with your recent t-shirt order. Our printing partner experienced an unexpected cyberattack that disrupted operations and delayed shipments, including yours. We dropped the ball by not proactively communicating these delays to you, and we sincerely apologize. Initially, we issued your refund, but the bank unfortunately declined it, though we’re still unsure why, given that your account and card are active. Our payment processor’s limited details left us unable to explain the issue thoroughly, but we provided a screenshot in our recent email to keep you informed. We’ve now issued your full refund via PayPal to ensure it reaches you as quickly as possible.

In response to your concern about the treatment of employees in our supply chain, please know that we hold ethical standards in high regard and share your commitment to fair labor practices. Our print partners are affiliated with the Fair Labor Association, adhering to strict guidelines prohibiting involuntary or forced labor, child labor, and unsafe or unhealthy work conditions. Employees are respected and compensated fairly, compliant with local laws, and vendors we partner with promote equal opportunity free from discrimination or harassment.

We’re committed to improving our processes to reflect the respect and support our customers and designers deserve. We are grateful for your patience and openness in addressing these concerns and for allowing us this opportunity to respond.

Classificada 5 em 5 estrelas

Excellent Customer Service

I ordered some shirts for my son, and unfortunately they were a bit too tight around the tummy for him. I've ordered many shirts for myself from Threadless over the years, but this was the first time I had any issue with an order, so I didn't know what to expect.

What I received was AWESOME customer service from Amanda. 10 minutes after I emailed I had a response letting me know that shirts in the larger size would be sent out, and 3 minutes after that I got confirmation of a new order. I'm extremely impressed by the quick response, and providing better service than I was expecting. I've been dealing with custom service at a different company (trying to get them to send me a zipper), and that's been 4 phone calls, 5 emails, 8 months, and still no resolution.

Thank you Amanda! I was already a fan of the site, but I feel even better recommending it to friends now that I know how awesome your support is.

24 de outubro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you so much for sharing this fantastic feedback! We're thrilled to hear that Amanda was able to turn things around so quickly and get those shirts out to you and your son. Our team always aims to make things easy and stress-free, so it's great to know that your experience reflects that. We'll make sure Amanda knows just how much her quick response and support meant to you. Thanks again for being such a loyal fan—and for recommending us to your friends! We’re lucky to have customers like you. 😊

Classificada 2 em 5 estrelas

Update: Sizing, Purchase isses, Credit issues

Their sizing guide is inconsistent within the same categories for materials/shirt styles. The quality is not very good as the material is so thin and chintzy that it feels like an old shirt that has been sitting around in a warehouse aging from air and dust. Purchased well over $400 in shirts; had to request for four-five of them to be corrected. Only offered a credit or a reshipment and told information that counters the website. Follow up wasn't really prompt as I had to email two extra times to get a response over the course of a few days.

If you REALLY need one, only purchase if on a sale, but probably can find better quality somewhere else. Honestly, not the brand I purchased from some time ago.

Update: Oct 10.

Decided to go take the credit option (if the sizing was inconsistent & incorrect despite all other shirts of that same type fitting, I'll spin the wheel). Received a credit for $56.13USD when in fact, the total I paid was $78.4.

So I checked the site and the shirts are on 30% discount... Why would the company not offer the actual amount I paid? Wouldn't you assume that the person would check the account, see the total paid and go, "Yeah, credits for that"

Additionally, there is a charge for three shirts that I NEVER received a shipment order form for and am looking into.

9 de outubro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn’t meet your expectations, especially after being our valued customer. We understand how frustrating it can be when sizing and quality don't align with what you hoped.

Since we offer several different styles of tees, slight variations in fit, sizing, and length can occur depending on the fabric blend or manufacturing process. While we aim for consistency, tees may occasionally run a little bigger or smaller than others of the same size, typically within a standard industry variation of +/- 1 inch.

We never want you to feel stuck with something you don’t love. While we don't accept physical returns unless items are damaged or defective—since each item is printed on demand just for you—we are happy to send a different size you might prefer or issue a credit for a future purchase. There’s no need to bother shipping back the original items; feel free to keep, donate, or gift them!

We’re also sorry about the delay in responding to your follow-ups. We'll work on being more prompt in the future.

Thank you again for your honest review. We genuinely value your input as it helps us improve, and we hope to provide you with a better experience moving forward.

Classificada 5 em 5 estrelas

Excellent Customer Service

Love my sweatshirt! I had to swap it out for a larger one and the customer service I received from Amanda was top notch!! And, they act fast. My order was processed and shipped out with no wasted days. Thanks, I'll be back :)

7 de outubro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you so much for your kind words! We're thrilled to hear that you love your sweatshirt and that Amanda was able to assist you so well with the exchange. We always aim to provide fast and top-notch service, and it's great to know we hit the mark. Looking forward to having you back again soon!

Classificada 5 em 5 estrelas

Quick response and replacement

In my order of several t-shirts, one of them was a bit too small. I contacted them and they responded very quickly and started the process of shipping the same shirt with a larger size, at no additional cost. I thought I would be returning the original one in the mail, but they said I could keep or donate it- this was a surprise and is really nice of them since it can be a hassle to send it back. I will find a good home for the original one, and appreciate their prompt reply on this!

3 de outubro de 2024
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hey Evelien,

We're so happy to hear that our quick response and easy exchange process made your day! We're thrilled we could make things hassle-free for you and hope the new size fits perfectly.

Thanks for sharing your experience and giving that extra shirt a good home!

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