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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had trouble placing an order from Japan because one specific shirt color/style could not be shipped internationally. The support team investigated the issue very carefully, explained the cause... Ver mais

Classificada 1 em 5 estrelas

Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.

Classificada 5 em 5 estrelas

I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pan... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver mais

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Informações sobre a empresa

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Sobre Threadless

Escrito pela empresa

Threadless exists to help artists succeed.

For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.

But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.

At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.

Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.

Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.

Let’s make great together.

Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

794 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das suas opiniões negativas

Geralmente responde em 48 horas

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Classificada 1 em 5 estrelas

I used to love Threadless and have been…

Low quality shirts and printing. I used to love Threadless and have been shopping with them since the early 2000s. Sadly the print quality is just a joke now. I have shirts from 2008 that are still in good shape but the shirts I bought a year ago have all peeled away despite hang drying all of my tops. The shirts themselves are also getting thinner and cheaper in quality. It’s just disappointing to have them cut corners like this while they continue to raise prices. Bye Threadless :(

31 de julho de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We're sorry for any disappointment with your tee. Our tees are now digitally printed on-demand right for you when you order. Direct-to-garment (DTG) is a method where a digital printer is used to print a design directly onto a garment using inkjet technology. Picture a futuristic inkjet printer the size of your bathroom that costs more than a house! It's like a giant inkjet printer, but using blank garments instead of paper- that’s essentially how on-demand printing works.

Unfortunately, due to the one-off nature of DTG printing, there can be some inconsistencies with pretreatment application, placement, and print outcomes because each tee is printed in a separate run.

Any issues with your orders, we’d love to hear about it- order details and any pictures you can send to help illustrate any print issues are super helpful for us and our Product Team.

We look into and record each complaint, keep track of error rates and other issues, to ensure the quality of prints and designs. We have quality control checks in place so seeing when and where it fails gives us the opportunity to improve and make the next print even better. If you run into any issues with an order, let us know! We are happy to help however we can :)
You can always reach us at Help@Threadless.com

Classificada 5 em 5 estrelas

Love the designs and service!

Love the designs, and quick turnaround on shipping! On my second order, I downsized from an XL to a Large, and found the sizing just wasn't quite what I wanted. Reached out to Customer Service and they replied within 24 hours with a full credit. I even asked them for a partial because I accidentally order 2 of the same shirt, but they still gave full! They earned a customer for life!

13 de setembro de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you so much for your fantastic review! We're thrilled to hear that you love our designs and that we could offer you a quick turnaround on shipping. We truly appreciate your understanding and patience regarding the sizing adjustment and the accidental duplicate order. We aim to keep our customers happy and are delighted to have earned your loyalty! We can't wait to continue serving you and providing you with more unique products in the future. Welcome to the family of satisfied customers!

Classificada 5 em 5 estrelas

Great service!

Ordered four shirts and a small art print. The only difficulty I had with ordering was choosing from all the great designs. The shirt quality was as expected and the prints were good quality based on the price I paid. I think the sizing is confusing if you’re not used to choosing based on measurements. I ended up having an issue with the sizes I ordered but customer service was fast, helpful and friendly. I would order from this company again.

22 de agosto de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We are thrilled to hear that your experience with us was exceptional! Your satisfaction is truly our ultimate goal, and we couldn't be happier that we were able to meet and exceed your expectations. Thank you so much for your kind feedback.

Classificada 1 em 5 estrelas

confirmed: print quality is atrocious now

I have an old batch of shirts that I ordered about 6 years ago from them which still looks great. So was eager to order some new designs. Recently ordered a new batch and made sure to select highest quality on all shirts. However after only 2-3 washes, prints on all shirts have started to peel off. Shirts looks terrible and are basically unwearable now. Hugely disappointed. This is on very soft laundry programmes that cause no issues whatsoever with other shirts.

5 de agosto de 2022
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We are so sorry for the disappointment with your new tees! Please feel free to contact our Help Team so we can get you replacements or reimbursement. Help@Threadless.com

Classificada 5 em 5 estrelas

I am giving 5 stars because I believe…

I am giving 5 stars because I believe things will be ok but I placed an order and paid for it with ccard but have yet to receive any kind of email to confirm anything? how can I confirm?

29 de julho de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hey AJ! We're so sorry to hear you didn't receive a confirmation email for your order. If you haven't already, please contact us at Help@Threadless.com and we will be happy to look into this for you.

Classificada 1 em 5 estrelas

Print quality has dropped massively

Print quality has dropped massively, ordered 8 t-shirts a year ago almost all of them have lost the print completely. I have older t-shirts from 6 plus years ago, all with good print quality to this day. Really disappointing. Maybe it was a batch but it appears other people have experienced the same problem.

1 de julho de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thank you for providing your review, and we sincerely apologize for the issues you encountered with your order. It seems like there might be a need to escalate the matter concerning the print quality, ensuring that you receive a product that meets your expectations. If you haven't done so already, could you kindly get in touch with our support team at help@threadless.com? We will be delighted to assist in escalating this matter and work towards providing you with a replacement for your defective purchase. Your satisfaction is our top priority, and we're committed to resolving this for you as swiftly as possible.

Classificada 5 em 5 estrelas

5 star customer service

I ordered some Steven Rhodes shirts and the print and shirt quality were great. I wanted to leave a review because of the great customer service experience when I had made a mistake with my own order. The got back to me right away and they were so kind and amazing. Thank you.

25 de maio de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

We are so happy to hear you had a great experience. Thank you for sharing!

Classificada 1 em 5 estrelas

Terrible quality (lose threads etc)

Terrible quality (lose threads etc), freight cost not visible until the end of checkout, got hit with import taxes because it was shipped from the US, unable to cancel order even though I tried to do it less than 5 minutes after placing it.

1 de março de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thanks for your review and we're sorry to hear about the issues with your order. That definitely sounds like something may need to be escalated with the manufacturer to ensure you receive a shirt that matches your expectations. If you haven't already, can you reach out to our support team at help@threadless.com? They'll be more than happy to escalate this issue and do what we can to either get you a correct replacement or reimburse you for your defective purchase.

Classificada 1 em 5 estrelas

Ordered 4 shirts with the same design. All with different print size and position

Ordered 4 shirts with the same design, but all of them look different and nothing like the original design.
First I ordered 2 shirts with the same design. When they arrived with the print in the wrong size and position, I contacted threadless and they assured me that this shouldn't have gone through the QA process and that they would send 2 new free of charge. I finally received the 2 new shirts, but they have the exact same issues as the last 2 shirts. Wrong position and size of the print. The fact that the shirts costs 66 USD each is absolutely crazy when the printing is SO bad. I dont know how its possible to fu.ck up a print so simple 4 TIMES!

3 de maio de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hello Nilas,

Thanks for your review and we're sorry to hear about the issues with your order and replacement. That definitely sounds like something may need to be escalated with the print to ensure you receive a print that matches your expectations. If you haven't already, can you reach out to our support team at help@threadless.com? They'll be more than happy to escalate this issue and do what we can to either get you a correct replacement or refund you for your defective purchase.

Classificada 4 em 5 estrelas

Great shirts but confusing review.

The tee shirts were a hit with my grandson. However the review they asked me about do posted the wrong shirts.

19 de abril de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thanks so much for the kind words and we're so happy to hear your grandson loved the shirts! We will pass along the feedback about the review request displaying the wrong products.

Classificada 5 em 5 estrelas

I wish to report a stellar experience…

I wish to report a stellar experience with Threadless Customer Service and their products. I had a problem order, part of which was due to my lack of complete understanding about some sizing matters, and they not only educated me as to how to better make an order which would work for me, but quickly sent new shirts. I couldn't be more pleased with how well I was treated, as well as happy with my purchase.

2 de abril de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thanks so much for sharing your experience, and we're so happy to hear our amazing Customer team was able to help get you the size you needed. Enjoy!

Classificada 5 em 5 estrelas

Very nice support team and quality

Very nice support team and quality products.

I made my shop when they just had started the "personal shop" website years ago.

Back then a person who bought my stickers got them in an incorrect color (wasn't enough blue) and contacted them, and very fast they sent them new ones for free in correct colors. Mistakes like these can happen to any printing company, especially in the beginning, and they took care of it very professionally.

TIPS: If you get a "defect" product by any printing company, then contact the company before you complain by doing reviews, they could help you, and by informing them about it then they should be able to learn from their mistakes and prevent it from happening again.

17 de março de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thanks so much for the kind words and we're so happy to hear you've been satisfied with your Threadless Artist Shop experience! We're definitely happy to help fix any print defects that do pop up, and help any customer or artist with any issue.

Classificada 1 em 5 estrelas

TWO faded shirts and a missing one!

I ordered a Nathan Pyle cartoon t-shirt on Threadless as a Christmas present for my daughter in Nov 2022. It arrived in early Dec but it was faded! What was supposed to be Earth (you know, blue and green) was light grey and dark grey.

I wrote to them and they apologised and said they would send me another. At the end of Jan 2023, I wrote them to say I never received a second shirt so they were nice enough to send out another but said it would be the last.

I JUST received it last week. Four months after my initial order. And it is ALSO FADED! Exactly the same as the first one! So my daughter has two faded shirts of the same design and no proper present! I had been so excited to get this for her but it has been one huge disappointment.

Their customer service was quick in replying emails and polite, but unfortunately quite ineffectual.

17 de março de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hello Joyce,

Thanks for your review and we're sorry to hear about the issues with your order and replacement. That definitely sounds like something may need to be escalated with the print to ensure you receive a print that matches your expectations. If you haven't already, can you reach out to our support team at help@threadless.com? They'll be more than happy to escalate this issue and do what we can to either get you a correct replacement or reimburse you for your defective purchase.

Classificada 1 em 5 estrelas

Three months late with an order and…

Three months late with an order and then when it finally arrived today the print is awful. Faded and parts of the image missing. Just the worst.
EDIT:
I have emailed them, as their response has suggested, and messaged on twitter.

Zero response.

EDIT 2: they’ve just edited their response to say that they did email me. Which they did finally do - after my first edit. Very sneaky of them to change their response to make it seem like they had emailed me beforehand.

Their advise was to ‘throw the item away, or donate it’. Seems extremely wasteful to me. Also no one is going to want a printed jumper where half the print is missing. Appalling customer service and appalling company. I do not consider this a successfully resolved issue, the way they seem to be patting themselves on the back for not delivering a quality product on time or of any quality at all is disgraceful.

11 de fevereiro de 2023
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hello there,

Thanks for reaching out and we're so sorry about the delay with shipping and the trouble with the print on your tee. We did receive your emails and Twitter communication, and it looks like you were able to work with Josh and Amanda from our support team for ways to resolve this issue. We are so sorry for the inconvenience with the delay and also your unhappiness with the product you received, and we're sharing your feedback with both our shipping team and printing team so we review what went wrong and make improvements moving forward. Thank you for alerting us to this issue, and let us know if there's anything more we can do to help.

Classificada 4 em 5 estrelas

I met this website on 2011

I met this website on 2011, but I order just one time and I am really happy to see how they have grown. I have been ordering from them since last year and all my products had amazing quality. The only problem is that shipping times sometimes are really long.

25 de novembro de 2022
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Thanks so much for the kind words and continuing to support independent artists with us!

Classificada 5 em 5 estrelas

Best people

Best people! They really hooked me up and I was admittedly kind of a pain in the butt

1 de novembro de 2022
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hello Jeff,

Thank you so much for taking the time to leave a review! We're so appreciative of your kind words and happy we could help.

Classificada 1 em 5 estrelas

They sent me a wrong product twice!

They sent me a wrong product twice!
I am never using threadless again

7 de setembro de 2022
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hello there,

Thank you for taking the time to leave a review and sorry to hear you twice received the wrong item. That is not typical and we see that Amanda from our Shop Support Team is currently looking into this to see what happened there. She'll do everything she can to investigate and make things right. Our apologies again for the trouble!

Classificada 1 em 5 estrelas

Steep downhill

Long time customer since 2006. They started out with great fabric quality and silkscreen prints. I own 13 year old shirts that still look good. But a few years ago, that changed.

Today the print fades after the first few washes and disappears fast. Quality of the shirts has gone bad too.

My last order was my final one. "Hand wash in cold water" my a**. Just produce a decent quality again. Your shirts used to survive years of machine washing at 90-100°F without losing shape or print.

12 de agosto de 2022
Opinião espontânea
logótipo da Threadless

Resposta da Threadless

Hello there,

We're sorry to hear about your unhappiness with your recent Threadless orders. The prints on your tees certainly shouldn't be fading like that. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at help@threadless.com with your order number? We appreciate you sharing your feedback with us and giving us a chance to make it right.

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