Was in store today to sort out a change of details and pick up an order. Sophie was absolutely fab! Super understanding of the issues that brought me into the store today - an asset to the Castle Co... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoCastle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD Belfast, North, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product... Ver mais
A empresa respondeu
Shannon, who works at the Three store in Castle Court Shopping Center in Belfast is absolutely amazing. She is incredibly helpful, friendly, and professional. Her customer service is s outstanding, an... Ver mais
A empresa respondeu
We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Three UK - 3Store Belfast (Castle Court)
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD, Belfast, North, Reino Unido
- 02890321224
4,8
Excelente
76 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Worst internet connection never even…
Worst internet connection never even send a msg its internet is always slow 24hours slw speed worst decision to have contract with three not recommended
30 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Hi there. We hear you’ve had trouble with your internet. We know how important it is to have a reliable signal, especially when you’re at work. You can also check the coverage in your area here: https://bit.ly/2ThkuKd. For immediate help, please contact our chat support team at https://bit.ly/3C43TKN — they’re available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm. They’ll be able to review everything with you and ensure you have clear, accurate information to help you decide your next steps.— Three Social Media Team
Destiny helped me so much as soon as I…
Destiny helped me so much as soon as I walked in. She was so positive and so informative. I love her smile.
27 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
This is great to read, Hiba. Big appreciation for calling out Destiny. Her positivity, support, and warm smile clearly made your visit enjoyable. Thanks for letting us know.
VodafoneThree Social Media Team
Came in needing a new phone and the…
Came in needing a new phone and the advisor Kristen was so helpful with getting me all set up!
20 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Sweet, Karim! We’re so happy to hear that you had a wonderful experience with Kristen. Thank you for the review! 😉 -Kashish
Absolute continuity of service
The absolute continuity of customer care,excellent as ever.Rebecca was very welcoming,her attuned listening and respectful understanding of my specific needs made all transactional dealings so easy.Her patience and professional engagement were outstanding.Merci.
11 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Hi there 😊
Thank you for your kind words, they mean a great deal.
It’s lovely to hear how Rebecca’s warmth, attentive care, and thoughtful support made your experience so seamless.
Her professionalism and patience truly stand out.
Merci for sharing your feedback. -Ayesha
Destiny was great
6 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
This is the kind of feedback that makes us smile, Chris! 😊 We’re thrilled to hear that Destiny made such a strong impression. -Veronica
Patient and helpful
I was very worried about changing to Three and all that goes with it but the experience was wonderful thanks to Rebecca. She made me feel very at ease and was very knowledgeable. I couldn't have found a better service elsewhere.
4 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Hi Eamon. It’s great to hear that the switch felt smooth and reassuring, and that Rebecca helped you feel comfortable throughout the process. 😊 -Prabhjeet
Shannon
Shannon, who works at the Three store in Castle Court Shopping Center in Belfast is absolutely amazing. She is incredibly helpful, friendly, and professional. Her customer service is s outstanding, and she always goes above beyond to help. She is real credit to the team.
1 de junho de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
That’s incredible, Aleksandra 🌟 Shannon clearly delivered something special at the Belfast Castlecourt store and set a high bar with the way everything was handled. Your kind words encourage us to keep striving for excellence every day 🎉 -Arvind
Resposta da Three UK - 3Store Belfast (Castle Court)
Hi Sophie! We absolutely love hearing this. We’re really glad our team has given you such excellent support throughout. We hope you have a wonderful day! 😊 -Neha
Resposta da Three UK - 3Store Belfast (Castle Court)
Hello Thomas! We’re so happy to hear you had a great experience with us. Thank you for the review 😊. -Neha
Excellent service from Hannah who…
Excellent service from Hannah who remembers a complicated 7 person account with plenty of foreign travel. She gets us the best deal and keeps all online!
9 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Diarmaid, thank you for taking the time to share this. It’s great to hear that Hannah provided the support you needed and made things easier for you. -Afaq
Resposta da Three UK - 3Store Belfast (Castle Court)
Thank you for your feedback, Bridget! We’re pleased that Destiny was able to sort things out for you so efficiently. ✨ -Veronica
Kristen was so helpful and sorting my…
Kristen was so helpful and sorting my issue amazing service!!
6 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Thank you for sharing your experience! We’re glad to hear that Kristen made your visit a great one. ✨ -Veronica
My phone went through the washing…
My phone went through the washing machine and Shannon spent all afternoon getting this sorted. It was extremely difficult due to the condition of my water damaged phone and she was patient friendly and informative at all times. I am delighted none of my stuff was lost. Amazing
2 de maio de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
We love fast fixes and happy endings and we’re so glad Shannon turned a stressful situation into a smooth recovery. Her patience and determination made all the difference, and it’s fantastic to hear your data is safe. Thanks for sharing your experience, Yvonne! -Ashifa
Luke is very helpful and explains us…
Luke is very helpful and explains us about boardband etc
25 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Sarah, it is wonderful that Luke provided such helpful and clear information to ensure you are well-informed about our broadband. -Kishan
We had a major issue with a WiFi router…
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product from his store, he generously gave us around 40 minutes of his time, patiently walking us through everything and offering clear, practical advice.
Thomas was an absolute gentleman throughout — calm, knowledgeable, and genuinely eager to help. His professionalism and willingness to go the extra mile made a stressful situation much easier to deal with.
He is exactly the kind of person every company should be proud to have on their team. A true credit to 3 Mobile
17 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Wow, David! Your 5 ⭐ review totally made our day. We’re so glad Thomas stepped in and gave you the time, patience, and support you needed. That’s exactly the energy we love to see. Thomas made such a big difference during a stressful moment, he’s absolutely one of our⭐🥳 -Ayesha
Friendly Service
Thomas was very helpful and nothing was too much bother! I needed help with an issue that other stores didn’t shed much light on. Would come back!
9 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Hi Courtney, it’s wonderful to hear Thomas was able to give you the support you needed. We’re glad he could provide clarity where others couldn’t, and we look forward to welcoming you back. -Shivam
Got new I phone 17 e today
Got new I phone 17 e today. Hannah helped us get the best deal. Had a great experience Thankyou!
8 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Thanks so much, Bethany! 🎉 We’re delighted that Hannah was able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
I was able to upgrade my contract very…
I was able to upgrade my contract very quickly with Rebecca in Castle Court Belfast. Very friendly service and efficient. I am happy with my purchase.
4 de abril de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Hi there 🎯 Great to know Rebecca at our Castle Court Belfast branch offered such excellent support with your upgrade and handled everything with real expertise. Glad the new purchase feels like the right fit 💙 -Arvind
Resposta da Three UK - 3Store Belfast (Castle Court)
Lovely feedback, Md! We’re delighted that your experience brought joy to your day. Have a fantastic one ahead! 🌸 -Ayesha
Kristen was really helpful with sorting…
Kristen was really helpful with sorting out my concerns and getting me set up with a new contract. She did a really good job!
27 de março de 2026
Opinião espontânea
Resposta da Three UK - 3Store Belfast (Castle Court)
Hi there! We're so glad that, Kristen didn’t just help, she transformed the whole experience, turning concerns into confidence and making the contract journey feel like a win! -Ashifa
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.