Came in to get a new phone for myself despite being non verbal aaron managed to find and help me for exactly what i wanted all while making sure that im understanding what i was signing up for Tha... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1, 99-101 Northumberland Street, NE1 7AG Newcastle Upon Tyne, North, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Came in to store today and spoken to aaron despite the issues i had communicating and aaron made sure me and my parter were taken good care of writing everything down and ensuring that we understood... Ver mais
A empresa respondeu
Me and my family were helped by Paris and she was amazing! She really knew her stuff and sorted us with a great deal incl. new sims/esims. She was really easy to chat to and get all our questions answ... Ver mais
A empresa respondeu
Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
A empresa respondeu
Informações sobre a empresa
Sobre Three UK - 3Store N'castle (N'humberland)
Escrito pela empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito pela empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Informações de contacto
Unit 1, 99-101 Northumberland Street, NE1 7AG, Newcastle Upon Tyne, North, Reino Unido
- 01912612867
4,9
Excelente
197 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Came into store and was served by Aaron…
Came into store and was served by Aaron and he was a delight to speak to since he had managed to solve all my worries
23 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hey Rita, it's wonderful to know that Aaron's professionalism, care, and dedication made such a positive difference during your visit to our Three store. Thank you for the wonderful 5⭐ review!-Three Social Media Team
Paris was very helpful and managed all…
Paris was very helpful and managed all my requests very quickly. Very happy with the service provided. Thanks!
23 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
That's fantastic, Meg. We're glad to hear that Paris provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇- Three Social Media Team
The customer service from Martin and…
The customer service from Martin and Paris was amazing. Quite impressive
22 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hey Anulika, we're so glad to hear that Martin and Paris were able to help and provide you with such great support. Thank you for taking the time to share your lovely feedback! 😊-Three Social Media Team
Great customer service from Peter
Peter was super friendly and helpful ! Such a smooth and easy process.
21 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Thanks for this fantastic 5⭐ review, Sophie! We’re thrilled to hear Peter provided excellent support. - Three Social Media Team
Resposta da Three UK - 3Store N'castle (N'humberland)
Thanks for the 5 ⭐ review Ibrahim! It's wonderful to know your visits are always positive and handled with care. We look forward to welcoming you again soon.
— Three Social Media Team
Tommy was great
Martin lead me to Tommy, who was very friendly and approachable and professional. He helped me with a new plan, with a great deal and put my mind a rest with my new phone and plan.
16 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hey there, you've just made our day. It's wonderful to hear Martin connected you with Tommy, whose friendly and professional approach helped put your mind at ease while finding a great plan and phone. Thank you for sharing such lovely feedback.
Three Social Media Team
Aaron was brilliant!
Aaron really helped me out today, he made everything so simple and had such a good chat and a laugh amazing customer service from Aaron couldn’t commend him enough!
14 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Thanks for sharing your experience, Ethan. Aaron sounds like a real star, and we're delighted his support and approachable manner left such a lasting impression.
Three Social Media Team
Came into store today and spoken to…
Came into store today and spoken to Aaron and he was very helpful since I went into another store and refused to help me but Aaron happily did it within moments
14 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Andrea, thanks for the glowing 5⭐ rating. We are delighted to hear that Aaron at the store provided outstanding assistance throughout and helped you resolve your concern without any hassle.
– Three Social Media Team
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Nastaran, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 -Three Social Media Team
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Noemi, thank you for your review. It's fantastic to know the support you received made such a positive difference.
Three Social Media Team
martin was a great staff
martin was a great staff, really friendly and so helpful. would definitely recommend three! the package deals were really effective!
10 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
We're so pleased to hear that a team member provided such friendly and helpful assistance. It's wonderful that the package deals were effective for you!
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Amy was amazing from start to finish…
Amy was amazing from start to finish helped me with everything
7 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Trish, it’s lovely to know Amy was there throughout your experience, providing the support you needed at every stage. We appreciate you taking the time to share this 🤗⭐— Three Social Media Team
A great experience in the Newcastle…
A great experience in the Newcastle shop, both Lee and Paris were extremely helpful and dorted me a new phone in no time
4 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Thanks so much, Lynne! 🎉 We’re so happy Lee and Paris could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Lee and Paris were amazing
Lee and Paris were amazing. Needed help and got it right away, thank you so much.
4 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hey Phil, that's fabulous! We're thrilled that Lee and Paris gave you such a fantastic experience. Thank you so much for sharing this amazing 5⭐ review! 😊- Three Social Media Team.
Excellent service by Peter
Excellent service by Peter, would strongly recommend.
4 de setembro de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
We love hearing this, Cristobal 😊 What a fantastic shout-out for Peter. We're delighted his service earned such a strong recommendation 💙
Three Social Media Team
I am incredibly disappointed with the…
I am incredibly disappointed with the dishonest service at the Three Store in Newcastle. I signed a 24-month contract under the explicit assurance from staff that my monthly bill would be £15. In the second year, my bill unexpectedly jumped to £31.50 per month, which is more than double what I agreed to. Three now claims the £15 rate was only a temporary introductory discount. This crucial detail was intentionally omitted by the representative who sold me the contract. Had I been told the truth, I never would have signed. This feels like a bait-and-switch tactic. Do not trust their verbal promises.
21 de agosto de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Moshe, we can understand why an unexpected change in your monthly payments would be frustrating. Contract terms and pricing structures are outlined in the agreement provided at sign-up, so we recommend reviewing your signed contract for full details. If you need any further help, please contact us here: https://bit.ly/3C43TKN. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. - Three Social Media Team
Came into store and spoken to Aaron…
Came into store and spoken to Aaron today and he managed to help me get better value compared to what I was spending with Aaron and made I all simple for me to understand, thank you
17 de agosto de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Osazuwa, we really appreciate your feedback! 🌟 It’s great to hear Aaron guided you to a better deal and explained everything clearly. – Three Social Media Team
Great help from the team
Great help from the team, Peter explained all the changes well and made the process very easy
12 de agosto de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Emmanouil, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Peter and our staff could make your experience smooth and enjoyable. – Three Social Media Team
Very good service from Peter.
12 de agosto de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Hi Alan. We are thrilled to hear you received such great service from Peter. Thank you for taking the time to share your positive experience with us.— Three Social Media Team
Peter was very good
Peter was very good, very patient and I am very happy to be served my him every time.
11 de agosto de 2026
Opinião espontânea
Resposta da Three UK - 3Store N'castle (N'humberland)
Thank you for your kind words, Elizabeth. We’re thrilled to know Peter took great care of you. 🙌 — Three Social Media Team
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