I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Ver mais
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Leia as opiniões dos outros
Excellent quality refurbished item. Great value. I have come back to Tier1 Online time and again over the years for myself and family members. Trustworthy company. Speedy delivery. Thank you!
Really great company to deal with. We needed a specific configuration for our test environment, and Khalif helped us with all our detailed questions so we ended up with the best config for our purpos... Ver mais
Coda to a review of a purchase made earlier this year, a Surface 3 which had since lost a couple of rubber feet. Contacted Tier 1 to purchase replacement feet or to suggest 3rd party vendor, the very... Ver mais
A empresa respondeu
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8500 [Quad] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
Informações sobre a empresa
- Loja de Informática
- também em
- Fabricante de hardware de computadores
- Grossista de computadores
- Loja de computadores e acessórios
- Loja de computadores usados
Escrito pela empresa
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Escrito pela empresa
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Informações de contacto
59 Stanley Road, M45 8GZ, Manchester, Reino Unido
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Excelente
3 mil opiniões
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Resposta da tier1online.com
Hi Paul,
Thank you for taking the time to leave this positive review. We're happy we were able to bring a great service and refurbished product to you.
Many thanks,
Tier1
Another great purchase from Tier1
Another great purchase from Tier1 - clean refurbished business-class computing with many years of life ahead, at a fraction of the full retail price.
I remain a very happy customer, and continue to recommend Tier1 to anyone looking to purchase computing items.
27 de junho de 2026
Opinião espontânea
Resposta da tier1online.com
Hi there,
Thank you for your continued support and for choosing tier1 again. We're glad to hear that our refurbished machines delivered on the expectations.
It's fantastic to know that you've found our products reliable and long-lasting, while providing significant savings compared to buying new.
Thank you again for your kind words and loyalty over the years.
Many thanks,
Tier1
Great place for reconditioned laptops
Great place for reconditioned laptops, really good prices and range of options. Delivery fast and can’t even tell it’s been used!
22 de julho de 2026
Opinião espontânea
Resposta da tier1online.com
Hi Paul,
Thank you for the great feedback! We're delighted to hear that you found our range of refurbished laptops and competitive pricing to your liking.
It's especially great to know that your laptop arrived quickly and in such excellent condition.
We really appreciate your support and hope you enjoy your laptop for years to come!
Many thanks,
Tier1
I would definitely use Tier1 to buy a recon laptop again
I was recommended to tier1 by my old IT manager who uses them to buy reconditioned laptops for his clients. I found the website easy to navigate and the listing of the spec easy to follow. I did phone the company for confirmation on one laptop which didn't list which version of bluetooth was installed but after speaking to someone who promised to phone me back but didn't I made another choice (hence only 4 stars). The laptop arrived quickly and was well packaged. The spec is as I ordered and at a brilliant price (under £300). I have recommended Tier1 to a couple of friends who need to update their home laptops.
13 de julho de 2026
Resposta da tier1online.com
Hi there,
Thank you for taking the time to leave this feedback, we are delighted that you chose tier1 based on a recommendation from your former IT manager.
We're pleased to hear that your laptop arrived quickly, was well packaged, and met your expectations in terms of specification and value.
We do apologise that we didn't get back to you as promised regarding your Bluetooth enquiry - we're sorry we fell short on that occasion.
Thanks again for for leaving the review and we are grateful that you've recommended Tier1 to your friends.
Many thanks,
Tier1
HP Elitebook
Unfortunately the first laptop was faulty, however Tier 1 wasted no time in sending a fully working replacement. It's beautiful! It's a grade B machine and looks like new. Very impressed with both the laptop and the company!
3 de julho de 2026
Resposta da tier1online.com
Hi Paul,
Thank you for your feedback! While we're sorry that the first laptop arrived faulty, we're pleased to here that we were able to resolve the issue with a reaplcement swiftly.
We're happy to hear that our grade B refurbished laptop exceeded expectations.
Thank you again for your kind words and we're glad we got the issue resolved.
Many thanks,
Tier1
Resposta da tier1online.com
Hi Sally,
Thank you for your feedback! We're delighted to hear that you were pleased with the price, delivery, and service you received.
Thank you for leaving this review.
Many thanks,
Tier 1
After 3 laptops
After 3 laptops, at least, they take computers with a cpu designed for a specific use MICROSOFT XP for example, but load windows 7 e.g. BUT then upgrade other hardware WHICH leads to overheating, motherboard failure, HHD failure (both experienced by me) and a lot of trouble to rectify IF within warranty period.
AVOID. Too many failures for me to ever use them again. Just buy new computers designed for the job. This company fails; they even asked me to do a remote ‘fix’ which failed and a replacement laptop was sent out- I cloned the HHD myself to a modern SSD - more resistant to heat - but it cannot be relied upon.m according to the way it is degrading owing to heat build up.
ZERO STARS - avoid- save money and trouble - buy new in a sale.
21 de julho de 2026
Opinião espontânea
Resposta da tier1online.com
Dear customer,
Thank you for taking the time to leave this review, we appreciate your honesty. We're sorry to hear that your experiences with our products have not met your expectations.
We take all customer concerns seriously, particularly those relating to product reliability. As all of our devices undergo thorough testing and refurbishment before sale, we're disappointed to learn that you've experienced multiple issues over the years.
We do only offer the latest version of each operating system and use certified compatible hardware.
Thank you again for your feedback we take all feedback on board to improve our experience.
Sincerely,
Tier1
Tier1 has been very reliable over the…
Tier1 has been very reliable over the many years I've used them both for work and personally
3 de julho de 2026
Resposta da tier1online.com
Hi Steven,
Thank you for your kind feedback and for your continued support over the years. We're delighted to hear that you've found Tier1 to be a reliable choice for both your personal and work-related computer needs.
Many thanks,
Tier1
Absolutely excellent
Absolutely excellent. Very quick to answer phone, very quick to check and give exact feedback concerning a specific actual machine, and made a special effort to expedite delivery, which arrived even sooner than hoped for.
ALSO, the staff member concerned was easy to re-contact by phone, voicemail and email, and responded very quickly every time. Most impressive experience I have had in a very long time. :-)
30 de junho de 2026
Resposta da tier1online.com
Hi there,
Thank you for leaving this kind review! We're glad that we were able to help with your questions around the specific machine that you were after. The staff member appreciates the kind words.
We're glad that we can beat expectations and provide an excellent service.
Regards,
TIer1 / KK
Great laptop no scratches or damage and…
Great laptop no scratches or damage and works perfectly. Thanks
29 de junho de 2026
Resposta da tier1online.com
Hi Glenn,
Thank you for taking the time to leave this review.
We're delighted to hear that the laptop came in top condition and is working as expected.
Many thanks,
Tier1
Customer Service was great
Customer Service was great, both for advising on product and dealing with the delivery enquiry.
18 de junho de 2026
Resposta da tier1online.com
Hi there,
Thank you for the kind feedback. We're glad that our customer service team were helpful in suggesting a product, and that we were able to assist in the delivery enquiry.
Many thanks,
Tier1
Resposta da tier1online.com
Hi there,
Thank you for taking the time to leave the review. We're glad that all went well.
Many thanks,
Tier1
Fast service and laptop received in…
Fast service and laptop received in perfect condition. This was listed as grade A but was even better and almost 'as new'. I have used Tier 1 since their early days in 1997 and they have always provided great refurbished quality PC's and Laptops at a great price.
22 de junho de 2026
Resposta da tier1online.com
Hi Mike,
Thank you so much for your fantastic feedback and for your continued support over the years. We're delighted to hear that your refurbished laptop arrived quickly and exceeded your expectations.
It's amazing to hear that you've been with Tier1 since our early days. Your loyalty and trust mean a great deal to us.
Thank you again for your kind words and for taking the time to leave us such a great review.
Many thanks,
Tier 1
Very well packaged and very good…
Very well packaged and very good quality product
1 de julho de 2026
Opinião espontânea
Resposta da tier1online.com
Hi Hans,
Thank you for taking the time to leave this feedback!
We're happy to hear that our refurbished machine met expectations and that the order arrived well packaged.
Many thanks,
Tier1
Exelent service computer arrived on…
Exelent service computer arrived on time.well packaged.
Easy to set things up no problems.
10 de junho de 2026
Resposta da tier1online.com
Hi there,
Thank you for your great feedback! We're delighted to hear that your computer arrived well packaged and that the machine was working as expected.
It's fantastic to know that you were happy with both the product and the service. We appreciate your review.
Many thanks,
Tier 1
Easy to make the order
Easy to make the order, delivery was the following day and got what I ordered.
8 de junho de 2026
Resposta da tier1online.com
Hi Sylvenus,
Thank you for taking the time to leave this review! We're delighted to hear that the refurbished laptop arrived so quick and that your expectations were met.
Many thanks,
Tier1
Refurbished laptop - excellent service!
Tier1Online provides an excellent service. The refurbished Lenovo T13 that I bought was in excellent condition, works beautifully and was delivered faster than expected. This is the second time I'm buying Ng with Tier1 and they remain my favourite supplier or refurbished laptops.
6 de junho de 2026
Resposta da tier1online.com
Hi Katarina,
Thank you so much for your wonderful feedback and for choosing Tier1 again for your refurbished laptop purchase. We're delighted to hear that your Lenovo arrived in excellent condition, is performing well, and exceeded your delivery expectations.
We appreciate the kind words.
Many thanks,
Tier1
Very good condition
Very good condition, clean OS, and much better battery life than I expected. Quick turnaround and a good price.
19 de junho de 2026
Opinião espontânea
Resposta da tier1online.com
Hi there,
Thank you for your great feedback! We're delighted to hear that your refurbished machine arrived in very good condition and better battery life than you were expecting.
It's also good to know that you were happy with the quick turnaround and the value for money. We really appreciate your support and hope you enjoy your laptop for years to come.
Many thanks,
Tier 1
Desktop arrived in good time and condition
Desktop arrived, working, up to date, clean, and ready to go.
However, I wanted to put in an extra ssd, but when I looked there was no thermal pads!
Initially I thought, no big deal. So I looked on Amazon, but nothing. So I looked on the Dell website, and to my horror, they are £35s each, for a tiny bit of sponge.
Apart from me needed to spend a small fortune to put an add ssd in the pc. All good.
30 de maio de 2026
Resposta da tier1online.com
Hi Michael,
Thank you for your feedback. We're pleased to hear that your desktop arrived up to date and ready to go, and that everything is working well.
We're sorry to hear about the unexpected cost and inconvenience you encountered when looking to add an additional SSD.
That said, we're glad that aside from this, you're happy with your purchase overall.
Many thanks,
Tier 1
The service was very quick
The service was very quick, my new computer arrived well packed and in good condition and is working perfectly ,this is my second purchase from Tier1 and I would recommend them to anyone considering buying a reconditioned computer
5 de junho de 2026
Resposta da tier1online.com
Hi Eric,
Thank you for your continued support and returning to us for your second purchase with Tier1. We're delighted to hear that your refurbished laptop arrived in good condition. It's great to hear that we met expectations again.
Thank you for the kind review.
Many thanks,
Tier1
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