Tiffany Opiniões 

Left my watch for repair several weeks ago and cant get through at all. Completely awful. They have had it for almost two months. No one answers the phone, you can't leave a message and it's as if the company has gone bust.

What a dismal organisation.

Broken clasp has been fixed 3 times
My bracelet has a diamond and did have my initials engraved.
All they’ve done is polish the bracelet and do a repair that so far has not lasted 3 weeks
That’s 3 times

I contacted the team as unfortunately when looking on the website they couldn’t deliver to where I live (an island in the UK) I dealt with Rubina who couldn’t have been more helpful, Rubina let me know how I could place an order and within 24 hours my order was processed and shipped. Rubina went above and beyond to help me ensuring I had exactly what I needed, so pleasant to deal with, a real credit to the company.

I emailed to explain that I had received a bracelet as a present and it arrive broken. I tried to have this sent back to Tiffany and co but they wanted a £10 charge to send it as I can’t get to one of their London stores. They then also wanted a consultation fee and a repair charge of £70 which I wouldn’t be reimbursed for eventhough the item arrived broken. I emailed a thread of about 7 emails to and from them. I was struck with horrendously rude and confusing emails from the team that weren’t helpful at all. They also wanted a £10 delivery fee on top. I am appalled by the lack of care that I received. I have now gone to an independent jewelers who have fixed it for £15 and within a week. I will never be buying from Tiffany and Co again. Their customer service is shocking and confusing. I expected so much more from a company that are highly expensive and pride themselves on quality. DO NOT BUY FROM HERE.

Controversial but I had a very good experience of Tiffany.co.uk. I wanted an item that was out of stock so listed to be notified when it was back, I had a call in a couple of days to say that they had one in their Paris store and would ship it over to me if I wanted? It wasn't next day delivery but as it had been out of stock that didn't bother me, however I still had it in around 3 to 4 days. I was mighty impressed at Tiffany taking the time to source it and call me, I still had free delivery too...they went way and above what I would have expected from anyone, I was very pleased to receive my little blue box all the way from Paris, where ironically I had been only a few weeks before.

For a 'premium' brand the quality and customer service is a disgrace.
Purchased a bracelet for my mam's 60th birthday in their new York store when visiting there at Christmas time (I am from UK). Before gifting it to her I had taken it out of the Tiffany pouch to re-inspect it and I was shocked to discover it had tarnished. It had not been worn, it hadn't even been gifted yet. The silver had started to turn a rose gold colour.
I contacted Tiffany for help, expecting a quick and helpful service to repair the bracelet and even offer a goodwill gesture.
How wrong I was.
My email was ignored and I had to chase it up. When I got a reply it was a generic response explaining how wear can do this...they hadn't even bothered to read that it had never been worn. I rang customer service and was told that the tarnishing was due to it being stored in my Tiffany pouch! I then explored the Tiffany website which heavily recommends to keep silver jewellery in the Tiffany pouch. I then sent screenshots of their own website information to them, to be ignored again. Once I chased my email up a further time I was told I could pay for a repair...
After speaking to a kind lady on the phone, the best I could manage out of this company was a free repair, where I still had to cover the coats of postage to and from the company as they could not possibly provide me with a free label or compensate my postage.
I am now at a standstill as I cannot possibly trust posting the bracelet to them. I have read many horror stories about them loosing jewellery like this and after the shocking service and lack of help I received, I can fully believe the bad reviews.
This is a multi million pound company who can't even be bothered to provide free postage when their loyal customers complain due to lack of quality.
Even providing me with a new bracelet would have been a tiny drop in the ocean to this global brand.
I own multiple pieces of Tiffany jewellery and feel completely disregarded by them as a customer.
PLEASE DONT BOTHER

We were greeted by Tom at the Birmingham branch in Selfridges. He was wonderful, very welcoming and knowledgeable. He offered us a drink of which we accepted the champagne 🍾🥂 as it was our 3rd Wedding Anniversary.
I knew which bracelet I wanted, he collected it, put it on my wrist, it was beautiful and sold in seconds. He wrapped it with expertise.
My hubby and I had beautiful photos taken by the Tiffany sign, by Tom. This was a gift off my hubby.
The whole experience was beautiful. Tom is a credit to your company. We truly recommend this shop ❤️

Do not pay good money for Tiffany Jewellery . Such poor quality. Paid thousands for a necklace with pendant everytime I wear it the pendant turns the other way. Tiffany’s happy to repair at a cost!! Cheap quality jewellery very poor aftercare.

Absolutely disgusting client service. I have been a loyal customer for many years, over 30 years, simply does not count for anything. I had a necklace with two hearts bought for me, just over a year old and the red enamel is coming off one of the hearts and they want £75.00 to repair it through no fault of my own. They can not even tell me why it has happened. It clearly is a fault, there is absolutely no way at all it could be damaged around my neck, at least I would like their explanation to that suggestion. I wrote to the CEO in the UK and America over 3 weeks ago and no reply, no acknowledgement.

I would never shop with them ever again and I suggest you think hard about your purchases and supposedly buying a premium brand, they simply do not care when something goes wrong.

My brand loyalty has been lost. I shall sell every piece I own. The worst thing about is that at the time of taking the necklace into their Birmingham UK store to discuss, my partner was dealing with it, I had to stand and wait for at least 15 minutes to be served at another counter, I wanted a couple of substantial pieces for my 50th birthday. Maybe because I was casually dressed? Why that should have any reflection on being served or not I am unsure about. I was shocked, so decided whilst we were visiting New York for my actual birthday we would try and make some purchases at 5th Avenue. However with such poor service and no acknowledgment whatsoever from either the UK or US CEO's to make right my whole experience I decided to think with my feet, I no longer have any trust this supposed premium brand in any form.

Very poor communication
Sent my bracelet for repair, eventually received an email to confirm repair complete, called to make the payment lady advised payment had gone through but her system was having problems and not updated but asked me to call the service centre to confirm delivery, I did this and they advised all good and they are organising the despatch - several weeks later still no bracelet returned. No communication so I called yet again now advised the payment didn’t go through. Please communicate correctly to your customers

Had purchased the Tiffany silver double heart necklace. Bought for a special birthday for my sister. She was thrilled with her gift. Few months later she told me that the smaller heart slipped through the larger heart and luckily noticed it - just. I assumed the smaller heart was big enough not to slip loose. I wish i had read up on reviews prior to buying. Not a cheap purchase by any means so I am concerned people are unaware of this. That being said I would purchase Tiffany again.

Placed an order and advised it was on back order - not a problem.
Received a subsequent email thanking me for contacting their customer care to cancel my order!
Called their customer service who advised they had a more expensive kit but believed they could apply a discount - promised to call back - no call or voicemail.
Nothing like trying to up-sell!
Very disappointing and will not be buying from this brand again.

I was really disappointed with my recent experience ordering from Tiffany & Co. The delivery service did not reflect the level of quality and care one would expect from such a well-known luxury brand.

When my package arrived, the box was dirty and looked carelessly handled. The presentation — something Tiffany is known for — was completely lacking. It honestly felt more like a random online order than a premium purchase.

What made things worse was the delay in delivery, with no proper communication or updates throughout the process.

Tiffany & Co. should seriously re-evaluate their delivery partners and packaging standards. Customers choose this brand not just for the product, but for the full luxury experience — and this experience was far from it.

Ordered an item 10 days ahead of my daughter’s birthday. I sit here 5 days after the date has passed and still no sign of it. Currently being ‘processed’
Non existent, dismissive customer services too.
At some point, this attitude and service will catch up with them and the brand will mean nothing.

Returning an item to Tiffany is a nightmare. Couriers are unable or unwilling to attempt to deliver to the Dartford address, and my faulty item simply got returned to me unopened. Tiffany blamed the Courier, whereas the Courier blamed Tiffany. This has happened twice now. Customer care is non-existent.

Shocking attitude from Sales staff, shoddy goods , had a Swiss Army knife that fell apart while the Amazon 3.99 versions are still going after years of use

I'm writing this review to express my utter disgust and disappointment with Tiffany & Co at Selfridges in Birmingham. The quality and service I've recently received are simply appalling.

My children purchased a bracelet for me for my 50th Birthday in November, and it has broken.

To my absolute astonishment, Tiffany are refusing to repair this and charging me a hefty fee. This is despite the fact that the bracelet is relatively new and the issue is clearly due to poor workmanship.

To add insult to injury, I was told that repairs can take up to a month. This is completely unacceptable for a company that should be prioritizing customer satisfaction and demonstrating the quality they claim to uphold.

I will no longer be purchasing any items from Tiffany & Co. I strongly advise potential customers to think twice before investing their hard-earned money in a brand that clearly no longer values its customers or the quality of its products.

I'm writing this review to express my utter disgust and disappointment with Tiffany & Co. The quality and service I've recently received are simply appalling, especially considering I've been a loyal customer for years, owning over 20 pieces of their jewellery.

Over the past few years, I've had FOUR rings lose their gemstones. This is simply not good enough for any jewellery, let alone from a supposedly "luxury" brand. Most recently, a ring I purchased less than a year ago suffered the same problem.

To my absolute astonishment, Tiffany are refusing to repair this latest ring without charging me a hefty fee. This is despite the fact that the ring is relatively new and the issue is clearly due to poor workmanship or setting. What's more, they don't offer any warranty on their jewellery, which is frankly disgraceful for a brand with such high prices.

To add insult to injury, I was told that repairs can take up to a month. This is completely unacceptable for a company that should be prioritising customer satisfaction and demonstrating the quality they claim to uphold.

The combination of repeated gemstone loss, refusal to honour repairs, lack of a warranty, and lengthy repair times has completely destroyed my trust in Tiffany & Co. What was once a cherished brand has now become a symbol of overpriced, poorly made jewellery and dreadful customer service.

I will no longer be purchasing any items from Tiffany & Co. I strongly advise potential customers to think twice before investing their hard-earned money in a brand that clearly no longer values its customers or the quality of its products.

Took double payments for an item over a month ago
Refunded one item after I questioned it, assured my I still had an item on route
Messaged yesterday to be told both items were cancelled and no item would arrive
So they still have my money for one of the orders!!!!
DO NOT USE!!!!!
Theft!!!!!!!
SCAMMERS!!!!!

Expensive earrings broke after 13 months. Took into store - cost £75 to repair as 'no manufacturing fault' I refuse to pay. Shoddy earrings. Shoddy customer service. Shoddy business. Avoid, avoid, avoid