Tiffany Opiniões 

I have spent ages on the phone with a query re a digital gift card - which turns out to be a printout. The chat bot was unhelpful. The customer service agent, when I finally got through was patronising and unhelpful. A gift card is no longer available because customers prefer a printed piece of paper? Really? No special box, bag or envelope? Not a very 'classy' experience......I shall not be dealing with Tiffany again. There are other jewellers who treat customers with respect and courtesy.

Awful customer service, they have had my jewellery for weeks now for a simple engraving. Numerous emails and chats and I am still no further forward. BTW NO ONE EVER REPLIES TO EMAILS. I love Tiffany and have done for years, yet this has made me think twice about using them or even recommending them. No one knows where the necklace is, way past ‘the latest completion date’ given to me. Just so upset by this and feel I will never get my necklace back. UPDATE, they have tried to deliver the parcel to the wrong address… Thankfully social media got hold of me, and now again I am having to contact them. Couldn’t make this up

Bought a "Return to Tiffany" bracelet for my daughters 18th - £250. Within the year the heart charm had fallen off because the slip ring failed. I sent messages via chat bot and then several emails asking to have it mended. Eventually went in to Flagship shop in bond Street but still all they would offer was for me to pay them an £70 to have it mended! Outrageous. It was simply a case of putting a slip ring in to hold the heart and ensure the ends were welded. I was horrified by their totallack of care. Such a shoddy experience I will NEVER buy Tiffany again.

Do not return any item to this company if you want to see it again. I have returned my wedding ring to be resized for my big day in September 2023 and it cannot be located. I keep being told ‘your item is in good hands’. No one can confirm receipt or tell me if it’s at its distribution centre in London, or forwarded to its new address.
Royal Mail tracking cannot confirm its last location either. Sad is beyond words about how I feel about such an expensive item, and disappointed in such an elite jewellery company.

I have a Tiffany bracelet with charms on, making the bracelet worth over £1000.

The metal work is shoddy for the charms to be of that price and as a result, my bracelet has been in for repair over 5 times. Some of which, I’ve had to pay for damage that wasn’t my fault.

I have a crown charm on the bracelet and the metal misshaped over time. I sent it in for repair and was made to pay £50.00. After wearing this bracelet twice after the repair, the charm completely came off the bracelet (even when soldered on), leaving the clasp still on the bracelet, but no charm. It was nowhere to be found.

After numerous complaints, I still have no received any reasonable outcome and have been told that the charm came off due to ‘excessive force’. I wear this bracelet for special occasions, and it’s no coincidence that 2 wears after a repair, the charm comes off the bracelet. I spoke to a lady in Tiffany New York who told me this was more likely the fault of the jewellers when they issued the repair, and they should issue a replacement. After taking the bracelet back to Birmingham and sending it to be assessed, Tiffany continued to assure me it came off due to force. This is virtually impossible, but no one I have spoken to has displayed any sign of empathy, or willingness to help.

Disgusting customer service for what is considered to be a ‘luxury brand’ and I feel a replacement charm is absolutely the least they can do at this stage.

Very poor quality jewellery at high prices, customer service is awful. Will not buy again😡

I bought a bracelet online expecting 2 days delivery extended to 5 that was ok. After numerous calls and emails after they took my money immediately, though the lady on the phone said it would be taken when and if my bracelet is ever sent but they have had £500 nearly 4 weeks and are unable to tell me when I can expect my bracelet. They say the distribution centre has moved and they’re behind with delivery. The have no idea when I can expect to receive it. Absolutely disgusting service if no service for such a prestigious brand. Bought many fantastic items instore but always abroad as we live nowhere near a UK store. Upset, disappointed and very annoyed this was an anniversary present for a month ago.

Do not waste your money or time ! They are fast at taking your money in store BUT the customer service and quality is very disappointing. The Tiffany heart fell off my bracelet and I had to send it in and pay to have it replaced. 2 months later I am still waiting for it to be returned, I have emailed 3 times and called twice, they keep saying its delayed. They cannot tell me when I will have it back, I will NEVER buy anything from Tiffany again.

Will not answer the phone. Emails and live chat don’t work. Is this really Tiffany’s??? Wanted to order something for my daughter’s 21st. Really disappointed and not sure what is going on. Take a good look at yourselves Tiffany’s.

The necklace wasn't delivered initially because I hadn't given my husband the DPD pincode. I fully accept this as my fault, HOWEVER
it then took over a week to get back to Tiffany's and they promised me when they eventually said they received it that it would be sent next day delivery, it wasn't!!
Despite 7 phone calls, 2 emails they haven't responded to and a promise today they would phone and email me they haven't!!
It was my daughter's 16th birthday present fir today and they have made no effort at all to resolve this, terrible service!!!

I needed a replacement wedding ring and I am delighted with the pure craftsmanship that is behind the Milgrain Together Platinum ring. Truly delighted with the product and service. Thank you Tiffany Bond Street, London

I am so disappointed in Tiffany, for a luxury brand their customer service is appalling. An engraved Tiffany necklace, which I’ve had for 6 years and was a 21st birthday present, had a link which broke from the chain and the clasp. I paid over £70 to have it sent away and fixed and when I received it a month later, they had soldered the clasp back onto the chain incorrectly so I could not wear it. This was something so simple they couldn’t even get right and clearly shows they have no attention to detail or quality controls. They apologised and I sent it back to be fixed a second time (I did not pay again thankfully) and they said it would be expedited, well I’ve waited about another 6 weeks again, and I still haven’t heard back from them. I’ve chased about my necklace and no one is replying to me, I’m worried that they might have lost my necklace as I don’t know why it’s taken so long and no one is replying to me. I am so upset because it is a sentimental item of jewellery and meant a lot to me to get it fixed, now it’s been nearly 3 months and £70 down and I haven’t got any idea where my necklace is which to me is irreplaceable, I just want it back!! Next time I’ll go to the jewellery quarter and get it fixed in front of my eyes!

First and last time buying. Bracelet fell off somewhere (didnt even notice) not even a month after buying.

23 MARCH 2023 I PURCHASED BRACELET FROM TIFFANY & CO, BOLOGNA, ITALY AS A GIFT WORTH £3,000. MY WIFE HAS WORN IT ONLY A FEW TIMES. RODIUM PLATING COMING OFF BADLY. BIRMINGHAM BOUTIQUE INSULTED MY WIFE WHEN SHE TOOK THIS TO THEM. CALL CENTRE CANNOT EVEN SAY THE SAME THING. GET DIFFERENT STORY EVERY TIME I CALL. THIS BRACELET IS TOTALLY UNFIT FOR PURPOSE YET THEY REFUSE TO REFUND.
100%, IF SAME ISSUE WITH CLAIRES ACCESSORIES, THEY WOULD HAVE GIVEN REFUND.
TIFFIANY & CO, ONCE THEY HAVE YOUR MONEY DO NOT WANT TO GIVE IT BACK DESPITE THE INTERNATIONAL WARRANTY.

you spend so much on their jewellery expecting quality and it breaks within the first 6 months. They charge you to post it out to them and for the repair. Poor jewellery mean they can make more money out of you. I would think a high end store like this would provide a premium service and repair items for free. The bracelet isn’t even worth the cost of the repairs , because the repair is so expensive, my advise don’t buy from Tiffany’s it’s low quality for high price and no service to go with it

Totally disgusted with Tiffany, contacted them prior and after purchase to be told an adjustment in size would cost £65 so I purchased the £770 necklace based on that information as it only came in a small 16” chain and when I sent it to get adjusted was charged £390 and was told it was £65 per inch which I haven’t got and have to now get a refund. Totally has now ruined my partners 50th birthday as I promised her the necklace as she had wanted it for many years and saved up for a couple of years to purchase!! Withholding information regarding a sell of item is not very ethical and they wouldn’t budge on the cost to resize and said they record online chat records but funny enough couldn’t find mine!! Gutted!

Paid £400 for a bracelet and it broke after 2 months. Had to pay £20 to send it to get it repaired and the refused to replace it.

You expect the best service from such a brand like Tiffany, especially for the price you pay! But in reality they offer bad quality products, (which break quite soon!) for a lot of money and you have to pay extra to get it repaired! My bracelet broke and a simple repair costs £75! Even Swarovski offer free repairs!

Never again!

DO NOT GO NEAR!!!
I genuinely do wish there was an option of 0 stars on these things!
An absolute disgrace of a company!!! For a supposed “high end” retailer their customer service and to be quite frank their jewellery quality was sub standard!
I ordered a necklace which as soon as it arrived I tried it on - didn’t like it as the quality was nowhere near what I expected for the price so I arranged to return it the next day,
I had to then chase the return of my money on 3 separate occasions.
When they did finally refund me they refunded me twice!?
Then they had the audacity when I had to refund them for THEIR mistake to ask for a direct bank transfer which left me out of pocket straight away as I’d paid for this on a credit card and the credit card company would’ve needed a 3% cash advance fee.
Did they care?? What do you think??
Being an honest person, when I refunded them I asked for them to let me know they’d received the funds and they asked me to prove it?? What???????
An absolute disgrace of a company I will NEVER use again!

I wouldn't even give them a 1 to be fair. Purchased a bracelet Oct 2021. Not even 2 years and it has snapped, broken off my wrist and lost some beads in the process. Apparently they DO NOT have a GUARANTEE!!!! They strongly advised that use their repair service, have it assessed and then pay for the privilege of a repair!!! Honestly absolutely flabbergasted by this. Unfortunately, after several emails back and forth to a Francesca @ cutomer care, she strongly advised that I must send it to them otherwise we cannot proceed further. I am not aware if Francesca knows, ( even though this has been mentioned they are in breach of ) The Consumer Act 2015. This has a protection in place for 6 years for faulty/ not fit for purpose goods. This bracelet I purchased from a Prestige Brand Tiffany & Co is faulty. I have rejected a repair on several emails to them and now they have refused to ISSUE me a replacement. I have requested their Managing Directors email address or CEO's again my request has been denied. Honestly thank you so much for your wonderful, useless customer care and lack of empathy. I will never give my hard earned cash to such a despicable company.